Tomokazu offers all you can eat Japanese for lunch, dinner, and late night. An la carte menu is also available.
We went to their "all you can eat" lunch and left very unhappy. We received perhaps 1/2 of the items we ordered - the two young sushi chefs seemed to be much more interested in talking to one another and to the servers than they were in actually making anything we asked for. Service was slow, barely present, and appeared uninterested in the customers. Food quality was barely acceptable.
I used to come to this restaurant a few years ago with a group from work and it was quite good at the time. I was shocked at what a poor value it has become in the intervening time. An entirely unsatisfying experience.
I went here quite a few times and every time I came, it started to get worse and worse. I will no longer recommend this place to anybody. The food used to be good but not anymore. The sashimi did not taste or look fresh. The sashimi is warm and its texture was like plastic. The cones were not crispy and were soggy. The servers are rude and uninviting. We went with the lite dinner menu which was $20. Throughout our whole dinner, we were being watched by all the servers and the manager. When I asked for the bill, the server told me she couldn't give it to us unless we finished the last plate of sushi which contained ~3 rolls. The rolls were not fresh and we did not want to eat them. She came back with our bill with added charges. They just cut their tip in half and lost a returning customer. Seems like this place is having bad business since they want to nickel and dime every single customer for every piece of wasted food. Please don't just take my word for it, other reviewers have also said the same. I nearly threw up after I left the place because of the disgusting lingering taste that was left in my mouth from the food. I hope this place goes out of business for its disservice to the community.
I frequently take business guests to Tomokazu and try to pick a time when we can get a big table by window. Endless stream of "tapas" style dishes for $10.95 gives us excellent variety of food items to comment on interspersed in our business discussions. The salmon and tuna sushi are always fresh and firm; no fishy taste. Don't be in a hurry to bite into the gyozas and chicken karrage; they arrive piping hot. I like to start with miso soup and spinach goma-ae and end the meal with miso and goma-ae again.
Unfortunately, I have never seen the general manager smile. However, the staff are efficient, quick to take orders and quick to whisk away empty plates. Their unobtrusiveness makes for an ideal business lunch setting.
My guests always talk about returning to Tomokazu when we meet again.
I went to this place on Sunday night for the AYCE deluxe dinner. We arrived at about 8 pm and the restaurant was busy but not packed. i used to love this place because they never cut the orders. This time, it is bad. We ordered 8 pieces of soft shell crab roll and only 2 pieces came out. Same thing with the sashimi and pretty much everything else. I have to agree with the previous review, this place is no longer worth it as the service is horrible. Food is better that other AYCE places but what good is it if they are not served?
My boyfriend and I arrived a bit early, for the start of late-night all-you-can-eat sushi which starts at 9:30 pm. We were seated at a small table. We asked if there was a larger table available, as the restaurant wasn't nearly full, but our request was refused. The food was ok, typical of all-you-can-eats - nothing spectacular. The surprise came at the end of the meal. We had parked our car in the underground parking with a big sign labeled "Tomokazu Parking". When we paid our bill we presented our parking stub but was told the parking reimbursement was honoured only for dinners, not late-night. That was no big deal, but when we went down to the parking garage, we found our car had been locked in. There was no sign at all, and no warning from the restaurant employees, that the garage is locked every night at 10 PM. (Our parking stub was valid until 11 PM!) Thankfully the restaurant had a key to let patrons back into the garage, but I was peeved that I wasn't warned ahead of time about this.
I have been to Tomokazu several times in the past, but this time is definitely my last.
At the start everything was going great. Our party of 7 was getting half of what we ordered which is typical of AYCE restaurants. Then things took a dark turn. We stopped getting any kind of fish/roll related orders. We sent in Four sheets trying to get some California, Alaska, Futomaki, Salmon rolls, even some Cones. Nothing was coming besides the Pot stickers / chicken. Salmon/Tuna sushi was also non existent. The waiter continued to say that we never ordered it, and was unable to come up with our order sheets.
While the food was pretty good. If you're looking to have a small snack while paying for AYCE, this is the place to go. If you're looking to actually eat a meal, go else where and don't waste your money and time.
I have eaten at Tomokazu a few times and they have never had the best customer service but we went there because the food was ok for the price. I went there last night for an early Father's Day dinner with some family and I have never been so appalled by their customer service in my life. There were 9 of us and they sat us at a table more fit for maybe 6 people. They sat us in the area where you have to take your shoes off and it smelled so bad. It was disgusting and made some of us already lose out appetite. We asked them four times if they could move us to a bigger table but they just ignored us and walked away. We ordered a lot of food since there were so many of us but the table was so small that very quickly there was no room for any more plates on our table. They started to pile plates on top of each other (which is extremely unsanitary) and when my cousin asked if they could either slow down the food or place the food on the side of the bench we were sitting at, the lady yelled at her and said that the bench was dirty, quickly tossed the plates on top of other plates on our table, and left. Every time they would bring our food or take something away, they would spill something on someone or basically chuck plates at our table. Once the waitress spilled water on the bench, didn't bother to clean it up or let us know that she spilled, and my cousin moved and accidentally sat in it and ruined her dress. We ordered some sake and were trying to decide what size to get and the manager (he is the WORST) was standing there yelling for us to hurry up and make up our minds. After a couple more incidents of rude behaviour from the staff, we finally ask for our bill. When she brings the bill she says that we are wasting too much food....there was literally 2 chicken wings and maybe 5 pieces of sushi left between the 9 of us. She told us we had to eat all of the sushi before we could pay. When I finally went to go pay, I was set on not tipping them at all because of how insanely rude they were. When I got my receipt from the manager, he had the nerve to say, "You know that this price does not include tip." I said, "Yes, I know. But you were all extremely rude." He did not say anything so we all left. It was not until later that I find out my uncle was still putting on his shoes when one of the staff came up to him and started YELLING at him saying that he has to tip because we were so many people and spent so much money. He was so frustrated that he just gave her some money to shut her up.
The food was mediocre at best and the horrible customer service made it worse.
Needless to say I will NEVER be going here ever again and will tell everyone I know to never dine here as well. I would rather pay more money somewhere else and be treated like respected customers.
The food here is solid, considering it's AYCE. It's one of the better AYCE restaurants around.
The service is terrible. It's common knowledge that restaurants like to cut orders and we would usually just reorder. But some of the food items that were reordered again and again didn't even come!
I have to say that the value was only decent because not everything that was ordered came.
Next time, I'm just going to skip the dinner AYCE and come for lunch.
My sister, her roommate, and I made a reservation for 9:30 at 5. We requested a booth. we arrived at 9:25 and were seated at 9:30. they didnt give us a booth which is no big deal. there were 4 open booths and one with a reserved sign. parties of 2 were getting seated in them. strange but didnt think much of it. we got the all you can eat deal and put our first order in. while waiting we had to ask 4 times for water before someone did more than look at us and walk away without saying anything. eventually we got a glass of water each. when our first order came we got less than half of what we ordered and the tempura what under cooked and the spring rolls were cold. after realizing that we werent getting anymore food from the first order despite ordering twice as much as was recieved, we put a second order in. we watched for 45 minutes while the tables around us were getting served repeatedly and putting in multiple orders and we got nothing. finally we got something. we had ordered 8 dishes. they only brought us jello. they also came to our table with the wrong food twice. we kept asking the manager if our food was coming and he ignored us every time. when we complained we were missing more than half our food they brought us one more of our dishes of the probably 12 that we were missing from the first and second order. when we went to pay we complained to the manager that we didnt get our moneys worth he just said it was busy and food gets forgotten. i also felt very sick after eating very little of their food and ended up puking after we left. my sister and her roommate did too. I dont know why we were singled out because everyone else was getting great service. i had never been here in my life and i have never felt discriminated against in my life until now.
WORST PLACE EVER
Like the title says, I am a regular to this place, almost once a week. Service still average, food's average, decor's average, everything's average. For $12.95 for the late night menu, you can't go wrong. The only GOOD thing about the place is that it does have 2 tv's and when the canucks game is on, they usually out it on.
I have been a regular for both Tomokazu and Ninkazu for nearly 4 years. I have been coming to this restaurant since I began college. I must say that times has certainly changed.
The food at this restaurant is generally excellent and very very solid everytime. The food quality for both restaurants is similiar as the Sashimi is fresh, and the fish to rice ration is awesome for sushi. The biggest difference is the rolls. The rolls at Tomkazu is from heaven while the rolls at sister restaurant Ninkazu are from hell!! The rolls are solid and a delight to the eyes while at the same time I can comment that the rolls at the sister restaurant NInkazu fall fall apart like it was picked from the garbage.
The calamari and deep fried foods such as the spring rolls and tempura are so crispy and yummy. The best feature is the bbq foods which is korean bbq is marinated to perfection.
The service is quite crappy. I was visiting a group of friends and actually already had dinner and I was kicked out because I couldn't eat. I offered to buy beer and drinks which I said would be more than the cover charge but the manager refused. He wasn't very nice!!!
The ambiance and environment is clean but has dirty stinky washrooms. The late night has the best value overall especially because it has bbq foods however, if your a raw fish lover have the deluxe.
If you want better sushi go Tomokazu.. if you want better service go Ninkazu. If you want better ambiance... well I would say Tomokazu is cozier. The value is obviously equal.
As I said as things change maybe I should seek out other better restaurants.
what a nice place to eat late night considering it is not that expensive either. the service wasn't that bad either it was about the same as any other ayce places i've been to and was beyond avg this night, the menu selection wasn't that great and i found myself wishing i could pay more for more item selections. unfortunately the most important part- the food- was quite a BIG dissapointment comapred to what i have heard. the simplest thing in terms of the gomae really pissed me off because it was very salty. I have just never tasted that before and it was really weird and disgusting. I thought to myself how do you mess up gomae. the sashimi also wasn't at a high standard and i could barely taste the salmon. With two of my favorite dishes messed up i really cannot give a solid rating for food. But to be fair there were a lot of positives as well = oyster motoyaki, chopped scallop cones, fried chicken wings, and i forgot what it was called but it was a curry flavored skewered in which i was very happy with. The wasabi was very good as well as it was very strong. Overall though if you compare there food with other ayce establishment I was not impressed one bit.
Tomokazu on West Broadway is the sister restaurant to Ninkazu in Richmond. If they were really sisters, Tomokazu would be the awkward, dorky sister living under the shadow of the popular and talented Ninkazu. They might be related, but they are nothing alike. The servers don't actually smile, nor are they friendly in even the slightest way. They are, however, efficient and quick in refilling tea & water, bringing your food and removing empty plates.
The food itself was just ok - really nothing at all like the food at Ninkazu, which wowed me with both presentation and flavours. The beef tataki was so disappointing at Tomokazu that I actually questioned whether or not I had the right dish. It was bland and watery and the sauce was completely flavourless. The ebi sunomono had one small piece of a freezer-burned baby shrimp (not even a whole one) and the noodles were tough and tasted old. Some of the more average dishes like the tempura, gomae and gyoza were good, and the sashimi was fine - but after my experience at Ninkazu, I just felt let down. The value is still decent, because for the sashimi and nigiri sushi I ordered, it would have been over $20 anywhere else - the $22.95 I paid for the deluxe option here was still worth it, as I probably had about $40 worth of food. I can't rate this restaurant mediocre, so I give it three stars - if you expect something really great, the trip to Richmond is worth it.
I would go back, I just know which dishes to avoid next time.
My friends and I went to Tomokazu for the first time -for the deluxe ayce menu - a couple nights ago and I agree with the majoirty of reviews.
It's not an amazing-oh-my-god-this-is-the best sushi restraunt, but its decent and a bit better than the other chains such as SuiShaYa or Richmond sushi. However, what does make me want to return to Tomokazu is the, literally all you can eat sashimi. There is no limit on the sashimi and there is raw oysters on the deluxe menu. Price wise, I say it's decent since there was a nice variety of items and we probably ate more than 26$ worth of sashimi. we paid around 26$ each not including tips.
Ambiance is okay, its not loud and we were seated in a booth with offered a decent view of west broadway.
overall, if you have an insane craving for raw fish, tomokazu is your place.
I use to come here for ayce.....but i've discovered other places that have a better menu. their food is ok for ayce, service is decent, but i find the place pretty dirty and not well maintained. I haven't been there for a while now but it's one of the decent ayce in bc.
i'd highly recommend toyama in the robson area, it's got an amazing menu and it's newer so atmosphere is great. But service is mediocre
As you can expect, after 9:30PM, the late night menu begins. It is generally pretty busy and you may have trouble waiving down staff but it is a solid pick. There is a pretty huge selection of what you can get and for the price, I would definitely say it is worth it.
I believe the AYCE price is 12.95 for late night and is always a solid pick.
Food: didn't have the AYCE. The salmon sashimi quality seemed much better than what you get from the AYCE menu. The chopped scallop roll didn't have any flavor. The spicy salmon roll was disappointing in that all it was was a regular salmon roll with some hot sauce (like Frank's Red Hot) put on top.
Service: nothing special, nothing bad.
Value: of course not as good value compared to eating AYCE, but portions and quality were reasonable for the price.
Ambiance: clean, tables not too crowded together.
Nothing special for this all you can eat sushi restaurant. The only thing that keeps me returning is the salmon sashimi, unagi, ikura and prawn tempera.
Hopefully the washroom's cleanliness doesn't mirror the kitchen's cleanliness. Like most typical Asian restaurants it is not a strong point. Just disgusting.
we went to this restaurant for a special dinner for a large group. I found the place to be a bit dirtyin the booth that we sat in. The portions seemed to be quite small, the beef short ribs were full of fat. The oyster motoyaki tasted like leather, with mustard in it. The rolls were just okay. the place isn't owned by Japanese people so the sashimi didn't look too good. For the price we could have went to a nicer restaurant and had a better experience. Before you order make sure you read the print in the box at the bottom of the menu so you don't end up wasting your money. I would never come back to this restaurant again I think there are many other restaurnts that are 100 times better than this one, and are cheaper even though they are'n't all you can eat.
We went to this restaurant today for All You Can Eat lunch. The price was very reasonable compared to some other AYCE places. The food selection is fair but we found, as the price reflects, there are some things left off the menu compared to other AYCE places. For instance, we found the selction of sushi was light and items such as prawn tempura were left off the menu.
The service was very fast and efficient and the ambience was nice. I guess, for the price, it was a very reasonable lunch.