Food:
The food here is solid, considering it's AYCE. It's one of the better AYCE restaurants around.

Service:
The service is terrible. It's common knowledge that restaurants like to cut orders and we would usually just reorder. But some of the food items that were reordered again and again didn't even come!

Value:
I have to say that the value was only decent because not everything that was ordered came.

Ambiance:
It's alright.

Next time, I'm just going to skip the dinner AYCE and come for lunch.

At the start everything was going great. Our party of 7 was getting half of what we ordered which is typical of AYCE restaurants. Then things took a dark turn. We stopped getting any kind of fish/roll related orders. We sent in Four sheets trying to get some California, Alaska, Futomaki, Salmon rolls, even some Cones. Nothing was coming besides the Pot stickers / chicken. Salmon/Tuna sushi was also non existent. The waiter continued to say that we never ordered it, and was unable to come up with our order sheets.

While the food was pretty good. If you're looking to have a small snack while paying for AYCE, this is the place to go. If you're looking to actually eat a meal, go else where and don't waste your money and time.

My sister, her roommate, and I made a reservation for 9:30 at 5. We requested a booth. we arrived at 9:25 and were seated at 9:30. they didnt give us a booth which is no big deal. there were 4 open booths and one with a reserved sign. parties of 2 were getting seated in them. strange but didnt think much of it. we got the all you can eat deal and put our first order in. while waiting we had to ask 4 times for water before someone did more than look at us and walk away without saying anything. eventually we got a glass of water each. when our first order came we got less than half of what we ordered and the tempura what under cooked and the spring rolls were cold. after realizing that we werent getting anymore food from the first order despite ordering twice as much as was recieved, we put a second order in. we watched for 45 minutes while the tables around us were getting served repeatedly and putting in multiple orders and we got nothing. finally we got something. we had ordered 8 dishes. they only brought us jello. they also came to our table with the wrong food twice. we kept asking the manager if our food was coming and he ignored us every time. when we complained we were missing more than half our food they brought us one more of our dishes of the probably 12 that we were missing from the first and second order. when we went to pay we complained to the manager that we didnt get our moneys worth he just said it was busy and food gets forgotten. i also felt very sick after eating very little of their food and ended up puking after we left. my sister and her roommate did too. I dont know why we were singled out because everyone else was getting great service. i had never been here in my life and i have never felt discriminated against in my life until now.
WORST PLACE EVER

I have eaten at Tomokazu a few times and they have never had the best customer service but we went there because the food was ok for the price. I went there last night for an early Father's Day dinner with some family and I have never been so appalled by their customer service in my life. There were 9 of us and they sat us at a table more fit for maybe 6 people. They sat us in the area where you have to take your shoes off and it smelled so bad. It was disgusting and made some of us already lose out appetite. We asked them four times if they could move us to a bigger table but they just ignored us and walked away. We ordered a lot of food since there were so many of us but the table was so small that very quickly there was no room for any more plates on our table. They started to pile plates on top of each other (which is extremely unsanitary) and when my cousin asked if they could either slow down the food or place the food on the side of the bench we were sitting at, the lady yelled at her and said that the bench was dirty, quickly tossed the plates on top of other plates on our table, and left. Every time they would bring our food or take something away, they would spill something on someone or basically chuck plates at our table. Once the waitress spilled water on the bench, didn't bother to clean it up or let us know that she spilled, and my cousin moved and accidentally sat in it and ruined her dress. We ordered some sake and were trying to decide what size to get and the manager (he is the WORST) was standing there yelling for us to hurry up and make up our minds. After a couple more incidents of rude behaviour from the staff, we finally ask for our bill. When she brings the bill she says that we are wasting too much food....there was literally 2 chicken wings and maybe 5 pieces of sushi left between the 9 of us. She told us we had to eat all of the sushi before we could pay. When I finally went to go pay, I was set on not tipping them at all because of how insanely rude they were. When I got my receipt from the manager, he had the nerve to say, "You know that this price does not include tip." I said, "Yes, I know. But you were all extremely rude." He did not say anything so we all left. It was not until later that I find out my uncle was still putting on his shoes when one of the staff came up to him and started YELLING at him saying that he has to tip because we were so many people and spent so much money. He was so frustrated that he just gave her some money to shut her up.

The food was mediocre at best and the horrible customer service made it worse.

Needless to say I will NEVER be going here ever again and will tell everyone I know to never dine here as well. I would rather pay more money somewhere else and be treated like respected customers.

Came here again a few more times and have tried their deluxe or "upgrade" menu, which means for a few dollars more, you can enjoy a larger variety of sashimi and sushi. We were swayed to upgrade seeing the "lobster sushi" , "shark fin sushi", "abalone sushi", "geoduck sushi" and the larger selection of sashimi that included mackrel, tai and others.

Unfortunately the above mentioned were all disappointing (the abalone was particularly gross). Lobster sushi is fake lobster diced up on rice and while I was ok with it being fake, it didn't even taste like lobster =( Shark fin sushi of course didn't have real shark fin, as expected, but was unimpressive with jelly fish and glass noodles on rice (which I personally didn't think goes together well). Sashimi was better but the tai was served frozen.

I would still recommend this place for AYCE but warn you to skip the upgrade menu unless you want to try a larger variety of sashimi.

Food: we were there on a friday to try their $13 late nite AYCE. food came out super fast...i guess since they had pre-made a lot of the food earlier like the rolls and cones. hot foods still came out quite warm. nothing to complain or rave about. standard chinese jap food. i would have to say tho their AYCE quality is still better than Rmd Sushi.

Service: all about efficiency. dont expect anything more and you wont be disappointed. surprisingly there was no wait, but they do take reservations.

Ambiance: nothing special. good place to grab some food w/ friends. it's noisy fr all the ppl. cleanliness is decent...but i try not to look to too hard!

Overall: i'd do the late nite AYCE here again. for $13 u can't go wrong! it's like ordering an entree at most places nowadays.

For an all-you-can-eat dinner, they offer quite a generous selection without restrictions for the most part. Everything tasted clean, if cleaniness is a flavour--otherwise, it's just plain bland. This is the case no matter how many times I return, so I don't find myself returning often or at all anymore. It is, however, one of the few decent choices for all-you-can-eat for variety on Broadway or simply, around the GVRD. As long as you love your soy, this is the place to go.

I have been a regular for both Tomokazu and Ninkazu for nearly 4 years. I have been coming to this restaurant since I began college. I must say that times has certainly changed.

The food at this restaurant is generally excellent and very very solid everytime. The food quality for both restaurants is similiar as the Sashimi is fresh, and the fish to rice ration is awesome for sushi. The biggest difference is the rolls. The rolls at Tomkazu is from heaven while the rolls at sister restaurant Ninkazu are from hell!! The rolls are solid and a delight to the eyes while at the same time I can comment that the rolls at the sister restaurant NInkazu fall fall apart like it was picked from the garbage.

The calamari and deep fried foods such as the spring rolls and tempura are so crispy and yummy. The best feature is the bbq foods which is korean bbq is marinated to perfection.

The service is quite crappy. I was visiting a group of friends and actually already had dinner and I was kicked out because I couldn't eat. I offered to buy beer and drinks which I said would be more than the cover charge but the manager refused. He wasn't very nice!!!

The ambiance and environment is clean but has dirty stinky washrooms. The late night has the best value overall especially because it has bbq foods however, if your a raw fish lover have the deluxe.

If you want better sushi go Tomokazu.. if you want better service go Ninkazu. If you want better ambiance... well I would say Tomokazu is cozier. The value is obviously equal.

As I said as things change maybe I should seek out other better restaurants.

I went here this week on a Monday night with my family and was pleasantly surprised. I've been to many of the AYCE restaurants around Vancouver and Richmond, and found this one to be the best "bang for your buck." There was a large variety of sushi and sashimi as well as cooked items. One item I found to be EXTRA tasty was the short ribs. Short ribs at other AYCE restaurants have been dry...tough...and fatty..BUT, Tomokazu's short ribs were very tender and tasty!
The service was mediocre. You should never expect 100% wonderful customer service when eating at an AYCE place! I also liked how the tables and booths weren't placed too close together (like many other AYCE places).
Overall I give this place two thumbs up ;)

we went to this restaurant for a special dinner for a large group. I found the place to be a bit dirtyin the booth that we sat in. The portions seemed to be quite small, the beef short ribs were full of fat. The oyster motoyaki tasted like leather, with mustard in it. The rolls were just okay. the place isn't owned by Japanese people so the sashimi didn't look too good. For the price we could have went to a nicer restaurant and had a better experience. Before you order make sure you read the print in the box at the bottom of the menu so you don't end up wasting your money. I would never come back to this restaurant again I think there are many other restaurnts that are 100 times better than this one, and are cheaper even though they are'n't all you can eat.