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Food:
The food here is solid, considering it's AYCE. It's one of the better AYCE restaurants around.
Service:
The service is terrible. It's common knowledge that restaurants like to cut orders and we would usually just reorder. But some of the food items that were reordered again and again didn't even come!
Value:
I have to say that the value was only decent because not everything that was ordered came.
Ambiance:
It's alright.
Next time, I'm just going to skip the dinner AYCE and come for lunch.
We went to their "all you can eat" lunch and left very unhappy. We received perhaps 1/2 of the items we ordered - the two young sushi chefs seemed to be much more interested in talking to one another and to the servers than they were in actually making anything we asked for. Service was slow, barely present, and appeared uninterested in the customers. Food quality was barely acceptable.
I used to come to this restaurant a few years ago with a group from work and it was quite good at the time. I was shocked at what a poor value it has become in the intervening time. An entirely unsatisfying experience.
I went to this place on Sunday night for the AYCE deluxe dinner. We arrived at about 8 pm and the restaurant was busy but not packed. i used to love this place because they never cut the orders. This time, it is bad. We ordered 8 pieces of soft shell crab roll and only 2 pieces came out. Same thing with the sashimi and pretty much everything else. I have to agree with the previous review, this place is no longer worth it as the service is horrible. Food is better that other AYCE places but what good is it if they are not served?
My boyfriend and I arrived a bit early, for the start of late-night all-you-can-eat sushi which starts at 9:30 pm. We were seated at a small table. We asked if there was a larger table available, as the restaurant wasn't nearly full, but our request was refused. The food was ok, typical of all-you-can-eats - nothing spectacular. The surprise came at the end of the meal. We had parked our car in the underground parking with a big sign labeled "Tomokazu Parking". When we paid our bill we presented our parking stub but was told the parking reimbursement was honoured only for dinners, not late-night. That was no big deal, but when we went down to the parking garage, we found our car had been locked in. There was no sign at all, and no warning from the restaurant employees, that the garage is locked every night at 10 PM. (Our parking stub was valid until 11 PM!) Thankfully the restaurant had a key to let patrons back into the garage, but I was peeved that I wasn't warned ahead of time about this.
I have been to Tomokazu several times in the past, but this time is definitely my last.
At the start everything was going great. Our party of 7 was getting half of what we ordered which is typical of AYCE restaurants. Then things took a dark turn. We stopped getting any kind of fish/roll related orders. We sent in Four sheets trying to get some California, Alaska, Futomaki, Salmon rolls, even some Cones. Nothing was coming besides the Pot stickers / chicken. Salmon/Tuna sushi was also non existent. The waiter continued to say that we never ordered it, and was unable to come up with our order sheets.
While the food was pretty good. If you're looking to have a small snack while paying for AYCE, this is the place to go. If you're looking to actually eat a meal, go else where and don't waste your money and time.
With friends will I ever venture out to AYCE restaurants. We've gone through our phases with various Japanese AYCE joints around town and this was the most recent one to date.
Decor is fairly clean (certainly cleaner than most comparables) and there are the usual lunch and dinner time rushes.
For AYCE the menu has the usual (albeit limited) choices. The salmon and tuna is better than respectable most times, the odd instance of it coming out too warm. Hot dishes are usually hot when they remember to bring it out.
Service is befitting, better than other AYCE places but we've had problems dealing with some of their wait staff and the Manager - sometimes to the point of argument. I suppose by association we no longer dine there.
I'm sure with inflation prices have risen but afterall it is still all you can eat so the value remains if one can eat their money's worth.
Came here again a few more times and have tried their deluxe or "upgrade" menu, which means for a few dollars more, you can enjoy a larger variety of sashimi and sushi. We were swayed to upgrade seeing the "lobster sushi" , "shark fin sushi", "abalone sushi", "geoduck sushi" and the larger selection of sashimi that included mackrel, tai and others.
Unfortunately the above mentioned were all disappointing (the abalone was particularly gross). Lobster sushi is fake lobster diced up on rice and while I was ok with it being fake, it didn't even taste like lobster =( Shark fin sushi of course didn't have real shark fin, as expected, but was unimpressive with jelly fish and glass noodles on rice (which I personally didn't think goes together well). Sashimi was better but the tai was served frozen.
I would still recommend this place for AYCE but warn you to skip the upgrade menu unless you want to try a larger variety of sashimi.
Food: we were there on a friday to try their $13 late nite AYCE. food came out super fast...i guess since they had pre-made a lot of the food earlier like the rolls and cones. hot foods still came out quite warm. nothing to complain or rave about. standard chinese jap food. i would have to say tho their AYCE quality is still better than Rmd Sushi.
Service: all about efficiency. dont expect anything more and you wont be disappointed. surprisingly there was no wait, but they do take reservations.
Ambiance: nothing special. good place to grab some food w/ friends. it's noisy fr all the ppl. cleanliness is decent...but i try not to look to too hard!
Overall: i'd do the late nite AYCE here again. for $13 u can't go wrong! it's like ordering an entree at most places nowadays.
We ended up here for an early supper on a Saturday, having just tried to get into a restaurant that was closed :-{ This was the first place that we saw after finding our goal papered-up.
It was.....OK. We ordered miso soup, assorted sashimi, prawn gyoza, spicy tuna roll and chop scallop roll. Yeah, I know this is an AYCE, but we just wanted a quick bite, not a gorging.
Sashimi...salmon was good, hamachi was good, tuna was frozen, snapper was stale. Also surf clams and octopus on the plate. Prawn gyoza was VERY greasy, spicy tuna roll was OK, chop scallop roll had a chemical, preservative taste to the scallops. Tea was offered once, and I practically had to trip the waitress to order a beer. Granted, it WAS early, and she seemed to be the only waitress, but.... it wasnt' THAT busy.
It was....just OK. We ate it all, and it didn't bankrupt us, but we KNOW there's better Japanese food out there.
For an all-you-can-eat dinner, they offer quite a generous selection without restrictions for the most part. Everything tasted clean, if cleaniness is a flavour--otherwise, it's just plain bland. This is the case no matter how many times I return, so I don't find myself returning often or at all anymore. It is, however, one of the few decent choices for all-you-can-eat for variety on Broadway or simply, around the GVRD. As long as you love your soy, this is the place to go.
Food: There were 2 menus to choose from and we took the non-special cheaper menu which was still quite extensive. Some warm items came out cold, especially the shrimp tempura which was most definitely cooked much in advance and just taken out when ordered. I like that they have beef tataki and tuna tataki. Lobster and shark fin roll was disappointing but then again, its all-you-can-eat so I didn't expect much. No limit on sashimi which I really enjoyed. Stay away fr the Jello dessert though - it is NOT jello but a generic no name brand that is bland and dry tasting. Overall, not bad.
Service: Prompt but sometimes need reminding but overall quite good for an all-you-can-eat place.
Ambiance: Clean. Tatami rooms that fit 6-7 look nice as well.
Overall: I would recommend for those who look for the all-you-can-eat but stay away if you're watching your waistlines!
I went here quite a few times and every time I came, it started to get worse and worse. I will no longer recommend this place to anybody. The food used to be good but not anymore. The sashimi did not taste or look fresh. The sashimi is warm and its texture was like plastic. The cones were not crispy and were soggy. The servers are rude and uninviting. We went with the lite dinner menu which was $20. Throughout our whole dinner, we were being watched by all the servers and the manager. When I asked for the bill, the server told me she couldn't give it to us unless we finished the last plate of sushi which contained ~3 rolls. The rolls were not fresh and we did not want to eat them. She came back with our bill with added charges. They just cut their tip in half and lost a returning customer. Seems like this place is having bad business since they want to nickel and dime every single customer for every piece of wasted food. Please don't just take my word for it, other reviewers have also said the same. I nearly threw up after I left the place because of the disgusting lingering taste that was left in my mouth from the food. I hope this place goes out of business for its disservice to the community.
I frequently take business guests to Tomokazu and try to pick a time when we can get a big table by window. Endless stream of "tapas" style dishes for $10.95 gives us excellent variety of food items to comment on interspersed in our business discussions. The salmon and tuna sushi are always fresh and firm; no fishy taste. Don't be in a hurry to bite into the gyozas and chicken karrage; they arrive piping hot. I like to start with miso soup and spinach goma-ae and end the meal with miso and goma-ae again.
Unfortunately, I have never seen the general manager smile. However, the staff are efficient, quick to take orders and quick to whisk away empty plates. Their unobtrusiveness makes for an ideal business lunch setting.
My guests always talk about returning to Tomokazu when we meet again.
Tomokazu on West Broadway is the sister restaurant to Ninkazu in Richmond. If they were really sisters, Tomokazu would be the awkward, dorky sister living under the shadow of the popular and talented Ninkazu. They might be related, but they are nothing alike. The servers don't actually smile, nor are they friendly in even the slightest way. They are, however, efficient and quick in refilling tea & water, bringing your food and removing empty plates.
The food itself was just ok - really nothing at all like the food at Ninkazu, which wowed me with both presentation and flavours. The beef tataki was so disappointing at Tomokazu that I actually questioned whether or not I had the right dish. It was bland and watery and the sauce was completely flavourless. The ebi sunomono had one small piece of a freezer-burned baby shrimp (not even a whole one) and the noodles were tough and tasted old. Some of the more average dishes like the tempura, gomae and gyoza were good, and the sashimi was fine - but after my experience at Ninkazu, I just felt let down. The value is still decent, because for the sashimi and nigiri sushi I ordered, it would have been over $20 anywhere else - the $22.95 I paid for the deluxe option here was still worth it, as I probably had about $40 worth of food. I can't rate this restaurant mediocre, so I give it three stars - if you expect something really great, the trip to Richmond is worth it.
I would go back, I just know which dishes to avoid next time.
Definatly one of the better ones I've tried.
The deluxe menu was not really different from the "lite dinner" menu. Almost the same selection, with an exception of a couple of items. So, it would be a preference if you would want the extra items. The sushi was good, the chopped scallop cone was full of chopped scallop. The chicken karage was really good too.
I thought the service wasn't bad at all. They had mistakenly entered in the wrong quantity of our order, but they were quite pleasant about it. The lady that was serving us was really nice and cheerful.
The value was cheaper than most all you can eat places I have been to. $19.95 for the regular menu and $22.95 for the deluxe. We chose the regular menu and it was quite extensive for me already. There was more menu on the sheet that you order than the meny they give you too.
I went here this week on a Monday night with my family and was pleasantly surprised. I've been to many of the AYCE restaurants around Vancouver and Richmond, and found this one to be the best "bang for your buck." There was a large variety of sushi and sashimi as well as cooked items. One item I found to be EXTRA tasty was the short ribs. Short ribs at other AYCE restaurants have been dry...tough...and fatty..BUT, Tomokazu's short ribs were very tender and tasty!
The service was mediocre. You should never expect 100% wonderful customer service when eating at an AYCE place! I also liked how the tables and booths weren't placed too close together (like many other AYCE places).
Overall I give this place two thumbs up ;)
I have eaten at Tomokazu a few times and they have never had the best customer service but we went there because the food was ok for the price. I went there last night for an early Father's Day dinner with some family and I have never been so appalled by their customer service in my life. There were 9 of us and they sat us at a table more fit for maybe 6 people. They sat us in the area where you have to take your shoes off and it smelled so bad. It was disgusting and made some of us already lose out appetite. We asked them four times if they could move us to a bigger table but they just ignored us and walked away. We ordered a lot of food since there were so many of us but the table was so small that very quickly there was no room for any more plates on our table. They started to pile plates on top of each other (which is extremely unsanitary) and when my cousin asked if they could either slow down the food or place the food on the side of the bench we were sitting at, the lady yelled at her and said that the bench was dirty, quickly tossed the plates on top of other plates on our table, and left. Every time they would bring our food or take something away, they would spill something on someone or basically chuck plates at our table. Once the waitress spilled water on the bench, didn't bother to clean it up or let us know that she spilled, and my cousin moved and accidentally sat in it and ruined her dress. We ordered some sake and were trying to decide what size to get and the manager (he is the WORST) was standing there yelling for us to hurry up and make up our minds. After a couple more incidents of rude behaviour from the staff, we finally ask for our bill. When she brings the bill she says that we are wasting too much food....there was literally 2 chicken wings and maybe 5 pieces of sushi left between the 9 of us. She told us we had to eat all of the sushi before we could pay. When I finally went to go pay, I was set on not tipping them at all because of how insanely rude they were. When I got my receipt from the manager, he had the nerve to say, "You know that this price does not include tip." I said, "Yes, I know. But you were all extremely rude." He did not say anything so we all left. It was not until later that I find out my uncle was still putting on his shoes when one of the staff came up to him and started YELLING at him saying that he has to tip because we were so many people and spent so much money. He was so frustrated that he just gave her some money to shut her up.
The food was mediocre at best and the horrible customer service made it worse.
Needless to say I will NEVER be going here ever again and will tell everyone I know to never dine here as well. I would rather pay more money somewhere else and be treated like respected customers.
Food: didn't have the AYCE. The salmon sashimi quality seemed much better than what you get from the AYCE menu. The chopped scallop roll didn't have any flavor. The spicy salmon roll was disappointing in that all it was was a regular salmon roll with some hot sauce (like Frank's Red Hot) put on top.
Service: nothing special, nothing bad.
Value: of course not as good value compared to eating AYCE, but portions and quality were reasonable for the price.
Ambiance: clean, tables not too crowded together.
This is probably the best all around AYCE I have been to ( I have been to a lot).
Why?
1- their lunch menu is so cheap and its good
2- their sashimi is fresh (though the servings have shrunken considerably over the years)
3- MOST IMPORTANTLY- their other dishes (salads, meats, etc) are excellent, unlike most AYCE restaurants.
4- their are very fast
Cons:
you have to freak out at them if you want your damn ginger.
the rolls are gross sometimes. Once in particular they were totally abhorrent.
Still, the gyoza, the sunomono, the gomae, and motoyaki here are probably my favourites in the whole city (again, I eat a lot of sushi)
This place is not perfect but I will always come back for more.
Contrary to the previous posts, I went during late night and I thought it was just fine.
We were seated immediately because there weren't too many people there, and I thought the place was nicely decorated for an all you can eat. It was clean, and I would rate the decor as one of the top AYCE places.
They have a wide variety of things to eat, but the taste is average. I really like their yam tempura rolls and the saba shioyaki(?). The salmon is a pretty good size too. The service was a bit slow, and they ran out of a lot of stuff (UNAGI roll! =( ) but overall, I enjoyed my visit. I'd try out lunch, but the late night seems to be better, since the reviewers didn't like it as much. No need to worry about seats, unless you come really late like me (10:30ish?)
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