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3
  • Food3.5
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  • Value2.5
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  • Reviews14

Thomas Haas Chocolates & Patisserie

2539 West Broadway
Vancouver, BC V6K2E9
Tel: (604) 736-1848
Fax: (604) 736-1844
Neighbourhood: Kitsilano

Reviews

Displaying 1 - 14 of 14 Reviews FoundSort: Useful | Helpful | Reviews | Date
Chocolate Hazelnut Cake
By cherrybomb143 of Surrey, bc (218 Reviews)
Submitted Tuesday, September 6, 2011 - 2:44pm [Take-out]

For my birthday, I was presented with a chocolate hazelnut cake from the new Thomas Haas location. Two words: soooo good. The cake was really decadent, and you can tell that "real" ingredients are used. The layer of hazelnut included crushed chunks of the nut and balanced with the rich, velvety chocolate layer perfectly. The cake was very fresh, even though we just bought it from the display case.

I know many have complained that Thomas Haas is over priced, but compared to what? Sure, it's more costly than say, Cupcakes, but those guys bake from a box. (No offense, I still love Cupcakes... but just saying...) It's more than triple the cost of any grocery store's bakery, but it's also three times as good. Same comparisons can be made with chocolate. Compared to Mink, Bernard Caulbault, Pattiserie or other "better" chocolatiers / bakeries, I'd say the prices are on par. Real ingredients cost more and that's the bottom line. You get what you pay for.

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Thomas Haas closer to home
By Bonka of Vancouver (464 Reviews)
Submitted Friday, May 28, 2010 - 1:16pm [Dine in]

I've been anxiously awaiting for the new location on West Broadway to open and finally they have. I never found the time to stop by and even on my first visit there recently, I was rushed to leave.

Its prime location is nestled in between some of the best restaurants in the city, and once inside you get a subtle dose of elegance without being over the top. Nevertheless, these subtleties echo boutique shop.

I was in a hurry, so even with the lineup which gave me some time to decide, I quickly decided to just grab the double baked almond croissant. Unfortunately in my haste, I completely neglected to ask for a re-toast, and I don't remember the counter person asking either. Nevertheless, it was still delciously guilty when the first bite penetrated the flakey exterior with the equally fantastic filling waiting to melt in your mouth.

Service was not quite as brisk as the other location, despite what appears to be the same system implemented here. It took a little while before I was acknowledged and it was definitely one step slower here but seems many of the patrons here embrace the dilatory pace.

For a dose of heavenly desserts and pastries TH is now closer to home, but I think I'd prefer to hop over the bridge instead.

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Chocolates good - but overall service was poor
By lindarose of Vancouver (172 Reviews)
Submitted Friday, March 22, 2013 - 3:32pm [Dine in]

Hubby was told that Thomas Haas serves "the best coffee in Vancouver" We decided to give it a try.

The shop is a little small and crowded. We went to the display case and checked out the confectionary, pasteries and macaroons. We decided to split a raspberry financier, 6 truffles and 6 macaroons. We also had two Americanos. The total bill was over $25. Yikes. Expensive!

The counter server was barely audible. I had to ask her several times to repeat herself. I am only 40 something, but with an aging population, I wish servers would learn to SPEAK UP. Why are they whispering?? I indicated several times that I was having difficulty hearing her - she didn't clue in.

Our single pastery was packages in an awkward carrying box. Crikes. We were going to eat it there. Our coffee was also served in paper cups. Again, why were we not offered ceramic cups. Who knows! Our macaroons were placed in a box. Our truffles were placed in a small plastic bag.

We eyed the place, looking for a table. We asked another party if they were using all the chairs - they were not so we sat down and divided up our goodies.

The truffles were very good. But very small and expensive. The cake was good. The macaroons were disappointing. I found them gummy on the inside (I have had macaroons before and know that they should have a more crisp texture). They also did not have a particularly nice texture for ganache or buttercream.

It was the busy lunch hour. I was surprised when I heard the staff singing "Happy Birthday." I thought they were singing for a customer. Nope. They were singing for a fellow staff member and giving the staff member a little cake with a candle. Now, don't get me wrong. I am ALL for staff appreciating one another. However, this should not have occurred at the front of the house and certainly not over the busy lunch hour. There were customers cleaning their own tables and plenty of people to serve. Also, it was not particuarly customer focused. I expect more from a shop that charges so much for their product.

Finally, there was no bussing tray. Again, I saw many customers removing plates from the tiny tables available. Without a place to put these dishes, they brought them to the front counter, where people were making their purchases. Yuck! I don't blame the customers. I blame the shop for not being conscientious about clearing and properly cleaning the tables or at least having a dedicated place to put the dishes.

The coffee was indeed good and the treats were tasty - but I would not make a return trip.

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Perfect place for coffee & dessert in Vancouver
By BigAnthony of North Burnaby (106 Reviews)
Submitted Saturday, April 7, 2012 - 5:27pm [Dine in]

I had lunch with my wife in the area today and we decided to stop by here for our first time. I've been to their other location so I know to expect a great experience. This place is more spacious then their north van spot so we chose to order 2 desserts and 2 cappuccinos and sat inside.
The cappuccino was great as always and the dessert I had was the crispy chocolate raspberry and it was fantastic. If you want to have a great coffee and dessert this is definitely the place.
My only complaint is that it's crowded.. but when you make everything perfect your business should be crowded :)
Yes we will be back whenever we are in the area.

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Just ok products, servers are slow and unfriendly
By chica of vancouver (36 Reviews)
Submitted Thursday, May 24, 2012 - 9:47am [Dine in]

I used to come here on many separate occasions, and let me tell you, the service has not improved. The macarons used to be pretty good, now they are very stingy on the fillings and the sizes are inconsistent. The croissants here are really dry and stale, as the previous reviewer had mentioned. Last time the server girl forgot to write down my coffee was for takeout and instead of making the coffee again, Thomas just poured the cup of premade coffee into a reusable cup, rendering only half filled. I was not impressed since I paid $4 for that latte. The ordering system is so stupid, you order with the server girl, you pay, then you stand off to the side for awhile, until the server girl calls you up. Then you have to push and shove your way through to pick out the macaron flavors that you want. The server girls NEVER pay attention to detail. I asked the manager to put the 6 croissants in a box because I was purchasing them for my friend. Instead of doing that, she made a stupid excuse like, "there's no box for it". And I am like, "can't you use a cake box?" And the manager just ignored me, and ended up bagging the croissants individually. Also, the server girls like to gossip about other customers. For instance, I was in line for a cake one day, and a customer was yelling at one of the servers because I guess she didn't like the service that she had received. Instead of talking to the customer who was visibly upset, the manager babbles away with other customers in the line up explaining to them why that customer was upset and how it wasn't her ( the manager's) fault. I guess this establishment is way too busy to care if their server girls are treating the customers with respect. I have been to Thierry's, Faubourg, Ganache and other coffee/ pastry shops , and I have never experienced such hostile behavior from the staff at any of the above mentioned establishments before. And to the previous reviewer, the service that you found at Thomas haas is pretty consistent- hostile, immature servers that lack any form of common sense.

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Surprised But Will Try Again
By Triedit of Metro Vancouver (37 Reviews)
Submitted Thursday, May 24, 2012 - 7:22am [Take-out]

Given the reviews on this site and others I expected something great from here. This was my first time in so I was a newbie as to how the ordering system worked. There are no directions or obvious processes noted so it was a guessing game. I was in a bit of a hurry but had a rare craving for something flaky, buttery with a moderate touch of chocolate. Some one ahead of me was taking quite a bit of time to choose but while waiting I spied a pain au chocolate (maybe the last one?) and decided I would order that. After the person ahead finished and moved down to the other end of the counter I stood waiting for quite awhile for the person helping to return and was just thinking I might have to go without (time pressure) when she returned. She was across the counter from me but ignored me so I asked if I could order now-said what I wanted, she nodded picked it out of the case and disappeared. It took a wild guess that I was to go to the other end of the counter to pay, where I stood waiting for the person there to finish paying (at the point there were three other staff hovering around that end of the counter but not the one who I ordered from). Finally, one person said my name and told me the price to pay, I paid and she handed over my pastry. I ate itmas I walked to my next appointment-and here are my thoughts-needed to be heated-it was a little stale. The amount of chocolate was just right for my tastes which was nice. But overall, I found the whole brief experience less than welcoming and the quality of the pastry did not meet the same product quality as the pain au chocolate from La Baquette. However, as I believe that every place has its off days I may give it one more try; and this time I will know how the ordering/pick up works from having successfully guessed it this time. (BTW, a few little words as to how things work to a customer is welcoming so maybe instead of a nod and a disappearing act-could you just say something in future?)

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Macarons!!!!!
By crazee_turtle of Richmond , BC (38 Reviews)
Submitted Sunday, October 9, 2011 - 10:10pm [Dine in]

Wow. Amazing macarons, and not too expensive. Very, very good almond croissants, but they were about $5 a piece. A little pricey for a croissant, but worth a try. I would definitely come here again to enjoy a coffee.
It gets a little squishy inside the cafe when it's busy but they do have a cute little patio.

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Plain Old Good
By datsui of Vancouver (3 Reviews)
Submitted Tuesday, January 4, 2011 - 11:37pm [Dine in]

Heard from lots about how good this place is, and it actually lived up to hype. The long-shot Americano I got was smooth - something my non-coffee drinking wife couldn't stop tasting. Pastries were all fresh and really good, with excellent and complicated flavours for something so seemingly simple. Perhaps a little bit expensive for what it is, but it's pretty much up there with some of the other best I've had, foreign countries included.

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only problem is it's closed on Mondays!
By familyof4 of Vancouver (10 Reviews)
Submitted Wednesday, October 19, 2011 - 4:18pm [Take-out]

Five of us went on Monday to meet for our bi-monthly coffee, only to find it closed. I had picked it out from all the food website reviews. Two of us had been there before and said it was great!. Luckily we had a backup plan.

Anyway, I was "in the area" and stopped in today (Wedensday). I got the "pain au chocolat" and an Americano. They were awesome! I got a sandwich to go..."Moroccan Chicken Panini" which my son and I just shared... also awesome!

Hopefully the next time our group gets together it's not a Monday as I'd love to take my friends!

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I dont get the hyped.
By hhvan of Vancouver (downtown) (13 Reviews)
Submitted Wednesday, June 9, 2010 - 3:11pm [Dine in]

Their chocolate is good. But too expensive. I love black chocolate but this is nothing different except the outstanding packages. I tried their hot chocolate. Not that good either. Taste more like hot chocolate milk than hot chocolate. So it's just good to buy a gift for your mom because of the fancy box and because of the name.

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Popular because its delicious
By finedine123 of kitsilano (4 Reviews)
Submitted Sunday, July 11, 2010 - 5:04pm [Dine in]

The pastries, chocolates and other desserts at Thomas Haas are wonderful. Like the reader below, I have also visited many pastries and chocolate shops around the world; however, I find that Thomas Haas lives up to the standards of any highly acclaimed dessert place. The chocolate hazelnut mouse cake is incredible and the almond pistachio croissant melts in your mouth. The only issue is that the store is simply too small to accommodate a large amount of people swarming towards its goodies, hence the line. A great place to have an afternoon or morning snack and a welcome addition to Kitsilano.

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the staff are friendly and working hard only when the owner is there
By experience of vancouver (1 Review)
Submitted Sunday, June 13, 2010 - 11:02am [Dine in]

I find when the owner is not around, the staff aren't very friendly and don't work very hard, they only work
hard when the owner is there.

Also, find them way overpriced! We all work very hard for a living and they are making a killing off us poor working people. There stuff is good but not good enough to pay an arm and a leg for.

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Great tasting desserts, o-k service and everything else
By big eye small stomach of Coquitlam (5 Reviews)
Submitted Tuesday, February 5, 2013 - 10:02pm [Dine in]

Judging from the previous reviews, I guess I went on a good day because it wasn't TOO busy and there was ONE friendly girl that helped me out there. I knew about the weird ordering system from other reviewers so I was prepared for it, and found that indeed, it was kind of awkward and inefficient.

It wasn't a busy day when I went (no lineups), though the place was small and I was lucky to find one empty table. It was my first time there so I naturally hung around the counter checking out each piece of dessert longer than usual customers. There was this REALLY impatient lady with attitude there at first, and I'm guessing that was what other reviewers were referring to when they got bad service. She asked whether we were ready to order and when I said no I'm still looking, she gave me such an impatient look and kept looking behind me to see if I was getting in the way of other people that might be ready (which there was not because I knew I would take longer to decide so I was keeping an eye out for other people behind me). I also noticed that there were a few desserts sold out but the name signs were still up and they sounded really delicious. So I asked the same lady whether they were making more or had some ready to come out and she answered 'No they're sold out' quite abruptly. She made it sound like I was stupid for not noticing the missing cakes behind the sign. If your dessert is sold out then don't leave the signs out! Or at least have a "sold out" sticker or something. I work in customer service and if something is sold out, I would never just rudely say NO we have no more. I know I'm new at this but isn't that the reason why you should be nicer to me so I'd come back?

Anyway, she figured we was probably wasting her time so when we finally decided what to order, another girl was there to help us out. This time, she was friendly and actually SMILED. Wow, it was the first smile I saw from the staff since I came in. I ordered, I sat down like she told me to, literally 5 seconds later she called me back up to get my desserts and coffee and to pay. Behold! The weird ordering system!

I ordered the Lemon cheesecake and Raspberry Chocolate Hazelnut desserts and they were REALLY good. I don't understand why the chocolates were so expensive, but then again I haven't tried them yet (and probably wouldn't pay to try them - 3+ bucks a pop are you kidding me?). It would be nice if the shop was a bit bigger so it wouldn't feel like a regular tiny Starbucks with dirty tables and napkins on the floor. Felt a little too cramped in there for the delicacies they were serving.

Too bad Thomas Haas is only opened in Vancouver. I live in Coquitlam and the closest thing to this is Cumparis across Lougheed town centre and that place is terrible and over-priced. Overall, I probably wouldn't mind coming back here, as long as I'm in the area.

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Only Popular b/c They're on the North Shore
By HelloMoto of North Vancouver (8 Reviews)
Submitted Sunday, June 13, 2010 - 1:10pm [Dine in]

This place is only popular b/c they're on the North Shore and there's not that much competition. Folks on the North Shore seem to need help refining their palates. Don't get me wrong, the food is decent here but it's nothing to call home about. I've dined all over the world and this place is decent.

I agree with the previous poster that the servers are only friendly when the owner is there. If Thomas isn't around, the staff all of a sudden develop an attitude. I asked for a glass of water THREE times before someone actually poured me a glass. And don't expect smiles from the lady making the coffee. I believe she may be Thomas's wife?

Whoever designed the store front needs to be shot. You have three lines going within half a foot of space. The line up to order, pay and fetch your coffee is ridiculous.

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