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2
  • Food2.5
  • Service1.5
  • Value2.5
  • Ambiance3
  • Reviews20

Tea Works

5695 Victoria Drive
Vancouver, BC V5P3W2
Tel: (604) 393-2828
Neighbourhood: Knight

Reviews

Displaying 1 - 20 of 20 Reviews FoundSort: Useful | Helpful | Reviews | Date
Welcome to mediocrity
By Bonka of Vancouver (464 Reviews)
Submitted Saturday, November 29, 2008 - 5:24am [Dine in]

I remember when this use to be a meat/produce shop. Only a generous handful of times have I've come here - once soon after they opened and a few times as of late.

Their slush drinks are fair, but inconsistently made. Sometimes it's bland other times it's overly sweetened. They are terrible at blending ice; sometimes too big to suck it through the straw. Food is near abysmal, even for a bubble tea joint. I've had their wontons and hotpot. The hotpot was OK but the wontons were a pathetic melange of overcooked wonton wrapping skins with filler and what tasted like essence of chicken.

Service is terrible and the kitchen speed is comparable to a slug's pace. My girlfriend waited almost 30 minutes for a cup of steeped tea. Unacceptable. Hard to get the attention of servers too they seem to like to hover around the tables filled with highschool students. I suppose the long trek from the kitchen to the other end of the room by the entrance is too much effort. Prices aren't exorbitant but I pain a little after going more times than I should have.

The decor is pretty nice for a bubble tea place (we did get a wobbly table twice) although lots of other similar locales are just as fashionable these days. Difference here is that you can really tell the renovations were slapped together, and they basically covered up what was there before, you just have to give more than a glance.

Waste of a great location. If you must come, select with caution.

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Nice ambience, average tea
By chasiubow of North Van (675 Reviews)
Submitted Monday, September 10, 2007 - 10:04am [Dine in]

I’ve passed this place a thousand times on the way to somewhere else, but I decided based on the ravings of my cousin that TW deserved attention. I ordered a mango tea with coconut jelly. The snack menu was very impressive and I almost got a beef roll because it looked tasty, but I stuck to tea. It was okay, but not exceptional. A little too much ice, and nothing special in the flavour department. The service, although friendly, also seemed to take a while, and there was no place to wait while getting takeout. I noticed small clumps of people waiting awkwardly for their takeaway. The interior was very tasteful despite the lack of a waiting area, and I think this place might be better if I was in the mood for a sit-down session with snacks. With a name like Teaworks, you ought to have really good tea. I think the name has more to do with the fact that it has the same initials as Tai Wan, home of bubble tea.

Bottom Line: TW was not my cup of tea.

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Burned tongue with green tea....
By Bobeater of East Vancouver (58 Reviews)
Submitted Tuesday, January 16, 2007 - 9:02pm [Dine in]

I ordered this healthy chicken soup dish with noodles and a green tea drink. My order came promptly and I was ready to dig in not noticing the dish was really HOT. It was in a metal bowl with a wood base. I burned my tongue eliminating the tastebuds.

The Food: Beside the soup, my green tea was very rich and creamy. It was a eleglant creaminess that continued to stay froffty (spelling) thru out my time there.

The Service: Was unique. The place seems to be runned and owner by teenages. One was behind the counter staring into his own hand, while the other was playing card via her computer.

The Ambiance: It was pretty good. I like hw they turned the place into a restaurant. You wouldn't even know that it used to be a fish/butcher/supermarket. I was sitting in the spot where the butcher was!

I felt my time there wasn't prefect. I may give it another chance.

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You get what you ask for in life and in dining. :)
By Sua Truong of Surrey, BC (2 Reviews)
Submitted Saturday, October 6, 2012 - 7:43am [Dine in]

Just to give an idea how being positive can create a different outcome. I was meeting up with a great colleague on Sept 25 to discuss joint venture at Teaworks.

I did a quick search on the internet. This establishment had mostly bad reviews from just about everyone. I was bracing for the worst but did my best to think positive. When I arrived at the location at 12:00 expecting lunch madness, I saw most of the tables were empty. 3 other customers were in the establishment. Not a good sign already. I grinned, smiled and told the waitress and bubble tea maker/cook how nice the place looked. I did genuinely like the look of it. I didn't want to play Russian Roulette so wisely asked the chef what was the chef's special. They didn't have one. I asked him whatever he likes to make the most, I would have one.

Long story short, I had an excellent experience. The Korean BBQ dish reminded me of the home made food that my mother used to make. The portion of meat was huge consider what I paid, most place would not give nearly that much meat. Overall the food was great, service was super. The waitress kept coming back to fill up our tea without asking. The bubble tea the "chef" made afterwards was great! I watched him scoop out any ice that did not get crushed and my drink was really smoothly done.

Would my experience have been just the same with all the other reviews if I didn't act or think the way I had? Without a doubt it would have resulted in poor service and with that poor dining experience. Want your life to be different? Visit me on Facebook.com/BeRicher

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Convenience factor only
By foodluva of Vancouver (35 Reviews)
Submitted Sunday, October 11, 2009 - 3:45pm [Dine in]

Came here last week for a quick drink and snack b/c it was the closest place in my area still open. I had a lychee green tea that was OK nothing spectacular and my sister had a pearl milk tea reported to be very good. We also shared some "popcorn chicken" which was not bad but not good either, it wasn't crispy and there were some burnt parts which indicated it was baked and not deep fried. It was expensive too at $5 compared to other places. Overall, as others have said i come here b/c of the convenience.

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Horrible service!
By wooky of vancouver, vancouver (11 Reviews)
Submitted Tuesday, December 19, 2006 - 1:41am [Dine in]

my experience @ teaworks has been average up until now, I experienced the worst service from them by far. Usually they greet you as you walk in the door but this time they paid no notice to me. i didn't really care, I just waited a bit then picked a table closest to the entrance and sat down. 5 min later, one of the waitresses looked at me and nodded so i assumed she knew i was sitting in. But i waited & still did not get a menu. I was waiting for my friend to arrive so it didn't bother me at the time. When my friend finally did arrive, we sat for about 5 min and they still did not acknowledge us as dine-in customers. in fact, we had to go up to the counter and order from the to-go menu because we were sick of sitting and waiting. and just so you know, it wasn't that busy either. And meanwhile there was one waitress, and she went around to each table at least once but paid absolutely NO attention to us, which i thought was weird. When our drinks were made, we had to go up to the counter and retrieve it ourselves, and sit back down. 10 min later, the hostess came up to us and told us to leave. note that this is the 1st time anyone has acknowledged us. she said it was because people needed the table and also because we'd ordered to-go drinks, which apparently are priced differently from the dine-in menu. um FIRST of all, we had to order from the to-go menu because no one bothered to give us a dine-in menu! 2nd of all, so what if we paid for to-go drinks? we still paid for them! I bet the only reason why she wanted us to leave was because she assumed we weren't going to tip. I told her I was planning to tip, but now she can forget it. And as we walked toward the door, she half-assedly apologized and I just said "whatever". I was soo pissed off. Who the heck does this? I've been a server at a bbtea restaurant before so I know how busy and stressful it gets, but i would never go this extreme. What they did was rude and i will never go back there.

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I don't like this place
By semipicky of Vancouver (43 Reviews)
Submitted Tuesday, August 12, 2008 - 9:01pm [Dine in]

Everytime I drive past this place, I always think to myself "can't believe they're still not out of business". The food's not THAT bad but it's moreso the challenge of upholding a casual restaurant business that's right in the intersection of victoria and 41st. There is barely any parking, the parking lot nearby is for the complex....I'm guessing most of their business comes from nearby students (elementary/highschool) I've had their bbt takeout twice and ate in once. The service is mediocre, they are young and look good what can I say. The bbt tea to eat in is a major ripoff, the sizes shrink by more than half. The bubbles themselves are not sweet, tasteless and the texture is not chewy enough, almost mushy. I hate the new trend of bbt houses charging for blended ice! 50cent extra are you kidding me. you already got to pay 50 cents extra for "milk"

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A Note
By xFoodForThought of Vancouver (9 Reviews)
Submitted Sunday, March 6, 2011 - 1:18pm [Dine in]

I've been here since this shop first opened during my high school years. Back then the service was really terrible(BBT's and food orders took 45mins-1h to come out, asking for the bill took another 30mins minimum).

Up until now, the food and drinks have been average, the service is still terrible as ever. The only time I come here is when I do not feel like driving. For people who are driving, I suggest you choose a better place.

Dislikes:
Service, service, service.

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Worst Watermelon Slush Ever
By PrincessFood of Vancouver (2 Reviews)
Submitted Friday, September 24, 2010 - 9:10pm [Dine in]

I've came here with some friends for some bubble tea and ordered fresh watermelon slush. It was the worst watermelon slush i've ever drank. It had BARELY any watermelon flavour, and the colour wasnt a nice watermelon/dark pink but a light pink thats almost like white! I sent it back to them saying that it didnt have any watermelon taste, and i wanted them to add a bit more watermelon into it. The waitress brought it back like 3 mins later and it didnt look any different. I tasted it and now all i tasted was SUGAR. They did not add more watermelon in but instead just pour sugar syrup in. I could tell they didnt do jack shiet to it cus the pearls was still at the bottom, unstirred and all. Holy, i swear they wanted me to get diabetes or something and this didnt happen just once but twice! However, the first time they actually added more watermelon in cus i saw them cut open a new one. I guess thats why my drink didnt taste like anything cus they were lazy to cut open a new one.

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Going Down Hill
By twilight17lover of Vancouver (downtown) (1 Review)
Submitted Friday, August 6, 2010 - 4:21pm [Dine in]

I use to come to this place alot with my friends for lunch when I was back in elementary school. This was just simply because nobody would go to another reasturant with me, and there wasn't anywhere else to get bubbletea. But each time I do go to Tea Works, I have realize how the taste of the food were not as good as the last, how the service keeps disappointing me and how the rudeness of the staffs keeps building. The food always take a very long time. My friends and I (8 of us) once went there for a celebration of something. There were only us, and a couple sitting at another table and a couple of other students buying bubble tea. But even though there weren't many of us, we waited for at least 40 minutes for our food!! That was unexceptable. The final time I will ever come to Tea Works was a couple weeks ago. I ordered a, "Seafood Hot Pot", and my friend ordered a "Fried Chicken with Noodles" and a lychee slush. The slush took about 17 minutes because the staff was talking on her cellphone, and our food took approximately 30 minutes. The food was definitly not as good as when they first opened, and we couldn't believe that the slush would cost $5.something!!

This is definitly a place I will not revisit.

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Rude
By sweet tooth of Vancouver (1 Review)
Submitted Sunday, April 4, 2010 - 2:18am [Dine in]

I was here a few days ago and was upset. First of all, they ran out of bubbles at a BUBBLE tea place. Second of all, in the middle of my meal i got asked to moved to a different table and the waitress didn't apologize for the inconvenience. This group of people sat themselves down and the waitress didn't acknowledge them to wait for a bigger table which was leaving. I thought that was rude from a patron's perspective. In the end i wouldn't go back due to the poor customer service. Oh, and i didnt tip them as a result from this. Serves them right for what they did. I've had WAY better food and service than here.

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awful service! average food!
By yummyfood1 of East Van (6 Reviews)
Submitted Wednesday, July 25, 2007 - 7:23am [Dine in]

I went to this place serveral times already. the fisrt time to check it out. Then afterwards it was out of convience to meet my friends. The service in each and every one of those times sucked! There was no service! They got my orders wrong every time! The drinks were good though but the food was really really bad to average depending on the dish. The worst was the takeout food. the food melted the styrafoam! I showed them, they didn't care!

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Horrid expierence
By lorelleh of Vancouver (2 Reviews)
Submitted Sunday, February 4, 2007 - 3:25pm [Dine in]

I had ordered a strawberry slush bubble tea to go. There were only about 5 people in tea works,yet i waited about 15 minutes for my drink. They also charge a dollar more for my drink then other places would normally charge. When i finally got my drink, it was very watery with hardly any slush. Would I go there again? Only if I'm dying for drinks.

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SLOW !
By BBQHOTWINGS of Vancouver (5 Reviews)
Submitted Thursday, February 1, 2007 - 1:02pm [Dine in]

i've always order take out drinks but it takes forever for them to make it and sometimes i would order something and they don't have it. what kind of a tea house is this that runs out of drinks. SIGH! oh well but the drinks are good everytime i order it at least and the food is fine. The service is slow, and some of the waiter seemed inexperienced.

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a difficult encounter to bubble tea!
By doglefoxeddy of vancouver (6 Reviews)
Submitted Sunday, January 28, 2007 - 11:31pm [Dine in]

I had the green apple green tea with pudding jelly and it was definitelly an different approach to bubble tea! It was ok, but the pudding tasted like tofu dessert with some stale taste in it and there wasn't any green apple flavour in the drink at all! However, it's drastically different from bubble world and I would come back again to try the bubble teas with different condiments this time, like composite jelly! The food was decent, but the only thing i truly liked was the taro crepes. At the end of the dinner, the bill came to around 30 dollars which wasn't too bad considering the two of us, me and my dad. I would definitely go again because of the contrasting nature of the drinks compared to bubble world. Even though my drink wasn't up to my expectations this time, I found their vast selection of drinks to be overwhelming and I would try some more to satisfy my bubble tea crave! The service could do some upgrading because I always had to ask for bowls, napkins and utensils.

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Place has gone downhill
By teemsum of vancouver (26 Reviews)
Submitted Saturday, June 12, 2010 - 7:23pm [Dine in]

My DH and I came here every 6 weeks when it first opened 'cause we get our haircuts in the neighborhood.

At first, the deep fried chicken nuggets were generous portions and even the noodle soup was huge.

Later, the portions got smaller.

Today we went for lunch and it was a poor experience.

I ordered a Ground Pork Meat Sauce and a Sesame Chocolate Milk Tea, no pearls.

My DH ordred a Beef satay with noodles.

My drink came and the sesame powder was sitting on top of the drink. Why wasn't it mixed into the drink ?

My DH wasn't given any free tea or water.

The food was ok.

When we finished our meal and my drink, the server cleared the table of everything except my empty drink mug.

Then we sat there waiting for the bill.

The server was just standing around.

So we finally had to ask for it. ( this is one thing I don't understand. When you've finished your meal in a restaurant and you have to ask for the bill; you don't automatically get it )

My DH was so furious, he left her 20 cents.

I don't think we'll ever go back there again.

( Here's a recommendation for restaurants: instead of cutting the portions; raise your prices by 25 cents each year )

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Good for a quick fix
By ratrod of Vancouver (19 Reviews)
Submitted Sunday, February 6, 2011 - 3:48am [Dine in]

It's hard to come by a good late night offering, but this place does alright to satisfy the late night pangs. The deep fried squid tentacles are a good value, as is the noodles with meat sauce. Many of the items hit the 5-6 dollar range, so it's of a decent value and more appealing than other options at 11 pm such as fast food. I've always been a fan of their milk based bubble teas, and they are easy going about special requests like lemon and making something a slush.

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consistently bad service
By lamned of Vancouver (13 Reviews)
Submitted Tuesday, May 13, 2008 - 6:28pm [Dine in]

I came here on several occasions and each time I am not impressed with the service. I come here on occasion probably because it's in a very convenient location. The waitress seated us but didn't bring us a menu until we asked. The green apple green tea bubble tea was very tasty, and so were our orders - the only downside was our food came waaay after we got our drinks. Second time was with my cousin and we didn't have a very pleasant experience. They gave us the wrong order, took a very long time, and were not friendly. I think the place is staffed by a family and their friends/relatives (very much lacking in service!) The place was not busy when we arrived. There was only one other table seated, yet we had to wait 10 minutes for our drinks to arrive. The food took even longer, even with few people there at the time, and they still managed to mess up our order. We cancelled one of our food items as our order was messed up and the waitress gave a look with so much attitude as if we were the ones who made a mistake. Bill came out to be close to $30 and we left very unsatisfied. Don't order the siu mai (very expensive for only 4 tiny pieces) The only good thing I can really say about this place is that they will pack up your bbt for you if you cannot finish it.

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Consistantly Inconsistant
By chancecrossland of Vancouver (1 Review)
Submitted Thursday, April 2, 2009 - 11:11am [Dine in]

My experience here is always different...Usually in a bad way.
If they don't forget to make my drink, they forget how to make the same dish twice...It really takes a long time to receive your beverage, unless your ordering to go...(the people who are less likely to tip get better service)... I LOVE bubble tea though, so i keep coming back.

- Come here if you want it to go, otherwise the service is dodgy.
- The tea is actually really effin' good though...most of the time!

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Location is the only good thing about it
By momochan of Vancouver, BC (5 Reviews)
Submitted Saturday, November 29, 2008 - 1:37am [Dine in]

Ever since it opened, I've been to Teaworks quite frequently. It used to be packed because there wasn't a BBT/Taiwanese snack joint in the 41st/Vic area. The food wasn't great before but the location was convenient of me and my friends to meet up.

Recently (as in the past 6 months), I noticed that it's barely half full when I go during prime time hours. This will be a summary of the 5 times I've visited in the past 6 months which were consistently bad.

Service - barely any even when it's empty. It's clear that the servers are students and not the owners. It doesn't seem like they care to work for good tips and it shows like they don't really value their job. Drinks and food come so slowly that one person can finish their drink and food before the other person gets their drink (which happens quite often)

Food and drinks - Cold drinks have lots of ice and has become quite unflavourful. Food isn't bad all the time, but the quality is inconsistent. Curry is watered down and bland though I've been told that Taiwanese curry is like that (even the Glico stuff is better). Hotpots are hit and misses. Fried chicken with noodle is not bad.

Decor - is the store sinking? The tables by the windows along 41st have such a strong slant that soup spilled once when the server put the Kimchi hot pot on the table. We checked the table and realized that there are cracks along the tiles on the floor by the window (closer to the washroom). Other tables have wobbly legs.

Overall, I have noticed a declined of everything with TeaWorks.

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