Swiss Chalet has been serving it's fresh, never frozen, signature rotisserie chicken in Canada since 1954.
It was a few months ago that I came here. I had come with my parents, as well as my sister-in laws father.
The service was what one would expect.
For food. It was good. I had ordered a chicken burger with fries and lemonade. My mother had the BBQ ribs and chicken. Can't remember what my sister - in laws father nor what my father had. But I do remember that my sister - in laws father and I shared an appetizer of Cripsy dry ribs as well (which was really good)
My food was delicious...chicken is a little dry, but itherwise pretty tasty and the fries are good too. I had tried some of my mothers BBQ ribs which were fantastic (and wished that I ended up ordering that...though my burger was good)
We all agreed that it was terrific and hopefully will be back again
After failing to secure a half decent spot at some patio areas around town and with the sun coming down fast, we just decided on 'ol reliable Swiss Chalet. We haven't been here in years so it was a nice blast from the past. We entered to a somber room, standing for a few minutes before we were seated. The vibe is cautious, very family and elder friendly.
Our friendly server was up to par all night, if not a little overworked as it looked like he was the only person bussing half of the room. Our food took a little long to come out though the wait wasn't much of a bother. The chicken has not changed since we last been there, tender (if not a touch stringy), juicy and flavoured, if not comparable to the rotisserie chicken you can get at Safeway. They could've changed the oil for the fryers, our fries coming out brown, while that famous dipping sauce still tastes strange. My friend's and gf's chicken and shrimp entree special was a much better alternative to the fries. Chicken and overall portions are still roughly the same and will leave you satisfied.
You can't get much safer than dining on rotisserie chicken in a quiet, g-rated family restaurant.
I don't know why I never went here before, I guess it was because I didn't know anything about Swiss Chalet other than that it was some kind of a chain restaurant. Turns out they make pretty decent (if mass produced) food for pretty good prices, and both times I've been there the service has been outstanding.
They are known for their rotisserie chicken, which was moist if a little flavourless. I wish they would brine the chickens first to get a little salt in the meat! Other good things: the french fries, mushroom side, greek salad, messy chicken sandwich (although the gravy tasted quite processed, but what can you expect at a place like this) Not so great: the special sauce they serve with the rotisserie chicken-- tastes like it has cinnamon in it! The garlic cheese bread also left a gross taste in my mouth for the rest of the evening.
Next I want to try the ribs and the burgers, they seemed very popular and looked pretty great as they were being served. Another plus (for me): kids were everywhere. Who knew people had kids in Kitsilano? Its nice to see evidence that family life exists. Overall, I'd come back here again, just being more careful about what I order.
Don't mean to sound bias, but this Swiss chalet has the best service period. Thought we always eat light there, we always receive friendly service (especially Julie).
They have really good value and tasty food. Their salad is fresher compare to other chalet. They keep their Wednesday special even though other chalet have removed them years ago. Feels like they're there not serve the community there, not suck every penny up.
Growing up in Ontario, I am addicted to Swiss Chalet! I have frequented the location on West Broadway for years but have noticed a drastic decline in the food and service in the last 6 months or so. Every time I walk into this place I feel like I am bothering them with my business. I am often left standing at the front to be seated and it seems nobody is working, yet there seems to always be a group of staff members including what look like to be the managers, hanging out in a booth, eating and talking.
When I am finally acknowledged and seated, the service is extremely slow. The portion sizes have gone down and the quality is just lacking. Food is typically lukewarm at best and seems that perhaps it has been sitting around for a while. I often find that they are out of many of the items I want to order as well, very frustrating.
Last time I was there, I asked my waitress what is going on, and she informed me there was a change of management/ownership. Seems to me from my discussion the staff aren't too happy with the changes. Hope they get their stuff together as I would love to continue going here but will probably only give them one more chance.
I recently went to the chalet for some dinner with my girlfriend. When we got there the restaurant was empty for 7pm on a thursday and there were no floor staff. I waited at the door, checked the sign to make sure the place was still open, still nothing. We finally had a server come out look at us and went to folding cutlery in napkins. Another server came out looked at us, looked at the server making napkin rolls, and decided to talk to the server making napkin roles. Finally we got a another server to come out and ask us if it was eat in or take out. We were seated in a booth and I decided to time the servers on how long it takes to get one and our drinks. Ten minutes to get a server and ten minutes to get our drinks. Our server rarely refilled our drinks as the cup was 90percent ice. The food was cold and soggy. The buns were stale. All in all it was a poor experience. The worst part was trying to get the check to leave. Once again there were no servers anywhere. They were all in the back talking to each other and neglecting the customers. My question is where was the manager? I won't be going back anytime soon.
There is nothing wrong with this Swiss Chalet location. It's as good as GOLD ! Having grown up in Canada, I too have gone to Swiss Chalet since I was a kid. I was recently in Vancouver and wanted to go to the Swiss Chalet so, I looked up the closest location to me on the internet and read the reviews for the Broadway location. The people who wrote these reviews must have caught them on a bad night because I went to this location 4 times in the span of a week and a half and it was just like old times ! I'm so glad I ingnored the bad comments written and went anyway because the food and service where right on the mark. If you love Swiss Chalet, have no concerns about going here. If you want a great meal for a good price, have no conerns about going here. If you don't want that family restaurant feel, then sit in the bar. Again, ignor any bad reviews about Swiss Chalet on Broadway, its just fine.
I hate eating at Swiss Chalet - it's always nosiy and full of children and large groups and the sound echos so badly in the restaurant I can't relax. But the bar area is quite nice. The tvs are not turned on too loud so you don't HAVE to watch the ever-present sports stations. The reason I'm writing is to comment on the service, which has always been outstanding in both areas. I understand the manger is buying the place and want to say congratulations! If only something could be done about that open cafeteria feeling in the restaurant, I would probably get dragged there more often... the food is fine and I'm always up for the Festive Special!
Food: Ordered 1/4 chicken dinner with the poutine (+$1.99). Fries from the poutine were clearly refried. The fries were dark brown! However, the chicken was delicious and succulent. BUT was the tiniest 1/4 piece! The size was more like just the size of a regular drum stick! Had the apple crisp for dessert. It was more like a soggy crisp! Told the server that it was undercooked and he brought it back into the kitchen. It came back within 5 minutes, was still not "crisp".....
Service: Ordered the "deal" but was overcharged for it. Advertised on the menu for $12.99, but was charged $16.98. Server must have been sleeping.
Value: Over priced! Small portions for the value.
Ambiance: Family Restaurant.
We went to Swiss Chalet tonight at 9 PM, and the service was incredibly efficient. We all ordered half-chicken dinners, which came within a few minutes of ordering. The food was delicious, and the server was attentive without being irritating.
I don't understand the problem that this particular Swiss Chalet restaurant has. Their food is only medicore, and is definitely not worth all the service problems this particular location has. Whether you're dining in, or getting take out - they will surely screw up the order. Seriously, in all the time's we've been there, they haven't got the entire order right once.
went into swiss chalet for some lunch take out. snitty hostess wouldn't help or offer any suggestions when i inquired about the different sides. but hungry so still ordered. not a lot of people in the restaurant at the time but long wait. not impressed. rude hostess, bad service, okay food, way too expensive for what it was. not going to return anytime soon if at all.
Most food-enthused people would be ashamed to share their fondness for Swiss Chalet. I think it is time to give this restaurant the applause that it truly deserves. Not once have I experienced a morcel of chicken that hasn't been cooked to immaculate perfection. The service is always so enthusiastic that it wakes you up - how could that be wrong. Simply utter the words "festive special" and you will be accepted into the threshold of the swiss chalet lifestyle. If you are too embarrassed to let your friends know about your favourite restaurant, consider calling it "Chalet Suisse", to add a certain flair or je-ne-sais-quoi to the name.