A large cantonese restaurant on Main Street with a popular dim sum menu and fresh seafood dishes.
I go to Sun Sui Wah very often. Food is usually good, service - well, some days are good, others aren't.
Today was a different story. We ordered a lobster, and when the lobster was served, it was much smaller... never mind the size, it was missing a claw! We didn't realize it till half way through the dish. We called one of the guys in the black suit - they put on this "what happened to the claw" investigation. We know what happened - you switched my lobster...
So, to compensate us, he offered us a free mango pudding. There was silence at the table... an uncomfortable moment, he said Thank you and left. Later on we declined the mango pudding, had our standard "on the house" dessert, paid the bill and left no tip.
Besides the lobster incident, the rest of the dishes were not good too. The vegetable was overcooked. The pork with peking sauce was dry and tough... What a let down. We order the same dishes all the time, and today's quality was way below... I think the chef must be on vacation or they have some apprentice preparing the meal.. it was really really bad.
I love this place. The food is delicious. I've eaten here about 15 times and it's always great. My husband and I have slightly different taste in Dim Sum (he likes the ribs and steamed dumplings, I like the seafood and pastry) but both of us always find things we love. The place is packed and noisy (not good for meetings) but great for families.
I have eaten at Sun Sui Wah for ages since it inhabited its old space on Main. When it opened...all I could say was WOW and AWESOME. Unfortunately, THAT WAS THEN.
On Jan 15, 08 I went there for dim sum just before leaving for vacation. The food was fine as it stands for Chinese food but this is not the Sun Sui Wah of the good old days. Disappointing Ha Gow, Shiu Mai, terrible noodles...all were not very tasty or satisfying or cooked properly.
On Jan 31, 08 I went there yet again for a private dinner banquet for 6 tables. Since this was the umpteenth time we have done this, I thought I knew the routine. Instead, the food used sub par ingreedients such as freezer burnt scallops, overcooked chinese greens, and undercooked rice. Those would already make many upset but the worst was yet to come...they actually cheated us of food.
I almost expect some restaurants to not give full portions of items like lobster or crab. Unfortunately, I have had this experience a few times elsewhere but NOT BEFORE at Sun Sui Wah. This is supposed to be one of the top Chinese restaurants in Vancouver? - The mighty have fallen. There was supposed to be a dish of crab and lobster in superior stock - a standard dish. They gave us almost a full crab minus one leg but only 1/3 of a lobster - there was the head, the tail, 2 claws, and 2 dime sized pieces of tail meat literally...I counted! I checked the others too without making a scene - very similar and all had no legs - the telltale sign that a large part of the lobster was missing. Terrible.
To boot the service was awful as the waiters kept spilling things on people, knocking into people and at the end, the manager came and asked for $10.00 more for a tip. We just spent over $2000 on food alone and tipped appropriately and he comes grovelling for $10 more? What a joke. What a loser.
I will not be returning anytime soon unless someone can convince me things have gotten better.
I have been to this place several times for their dim sum. It is, by far, one of the best places around town for dim sum. It's a tad more pricey than your average plate dim sum, but well worth it. The selection is magnificent and the dishes are never too salty. Btw, you can order king crabs on the side if you really want that for breakfast-brunch. I've also tried dinner here a couple of times. Compliments to the head chef for keeping in touch with quality ever time!
I go to this resturant every week because my grandmother is a loyal customer. So bascially the service is alot better since they already know us (ie: we dont usually wait during line ups). I eat here really often and so I am getting tired of the food. But i would say that my initially rating for the food is outstanding. I would recommend getting the baked tapioca pudding for dessert. And if u havent tried the duck tongue during dimsum.. then you should.. also za liong (not sure if this is how to spell it) is good during dimsum its basically chinese donuts.
If you are new to this resturant you should flag people down and ask for dimsum rather than waiting for a cart. This resturant is way to big to get alot of dimsum quickly. I wouldnt say there dimsum is the best in vancouver but its pretty decent
|1.||Richmond (8.5 km)|