Casual greek food at cheap prices. Always a line up down the block. Nothing on the menu over $12.
Of course there are better Greek restaurants in the city, Mad Greek in Richmond comes to mind, but the value is good here and the food is not bad at all. I prefer takeout rather than eating in. The takeout portions seem larger and the ambience of the restaurant is nothing special. Service seemed a bit slow and unattentive.
I always take out-of-towners to this place. It's a good value for a respectable flavour. I went in today (Dec 6th) around lunch time. The restaurant was not even half full. I asked the hostess if we can be seated at a table where I saw people already seating. She gave some BS reason about "No. We're trying to clear out that area." Whatever. We were guided to a dark area and the table was wobbly. Literally after 2min, I see another group coming in, and she freaking point to the table I was pointing at before. After 5 minutes, nobody even shows up at our table for the first time. Not even a glass of water or a menu. I walked up to the counter and asked if I can talk to the manager.
A guy who's making drinks tells me, "Talk to me." Without even looking at me. I tell him what happened and he says, "I don't know, maybe they were too busy then." I tell him literally it was 2 minutes ago. (Plus the restaurant is half empty. Is he dumb or does he think I am?) And then he tells me, "Look, I don't want to argue, what is the problem with your table anyways?" All this time, he doesn't even look at me once.
I had to explain myself by saying I'm not trying to cause any commotion.
But seriously, this guy is the manager? Isn't the managers suppose to be professionals who actually care about the customers when their employees are rude? He should not be working as a manager or in a restaurant at all. What a joke. I've been going to Stephos for few years now, quite frequently, and never been treated like this.
I don't know what you're doing but Stephos, you need to be better at hiring people.
That hostess and the manager is a reflection of your absolute lack of awareness as far as customer service goes.
Have to agree with many of the reviewers here there is just little value at Stepho's
After waiting in line for nearly 20 minutes which wasn't a huge deal, one couldn't but notice tons of empty seating in the restaurant. They obviously do a fair amount of business so there is no excuse to be understaffed.
As far as the food I found it to be simply mediocre. I had the Roast Lamb which was very typical and nothing to write home about. The calamari was slightly dry and lacking in flavour.
So many more choices for Greek food in the mainland that I won't be putting up with such poor customer service to eat mediocre food here.
if you have ever been to stephos you know this worst service in Vancouver o.k the foods o.k but i don't want to feel abused when eating dinner, there's many other Greek restaurants in Vancouver and i shall be eating there where i get the same food just better service
We buy take out food from Stepho for dinner probably once or twice a month for years. But after tonight experience, I will NEVER go there again, and will never suggest anyone to go there. We ordered food as usual tonight. At the time of pick up, I provided the pick up number. Usually, they will repeat the info back, but they didn't this time. After we got back home, find out that is not what we ordered. We call them back right away and wanting to exchange it. The pick up person, and he said he is the manager, Billy, say that they won't let us exchange, because if we take the food back, then it is garbage. I understand that would be garbage, but I really don't like the wrong order that they have give us. And this is the first time I heard that restaurant gave out the wrong food, but won't take it back and provide the right one. I don't even mind to waste my time and gas to drive back to exchange for what I ordered. Then the "manager" Billy even say that we cause him to be yell by another customer because we took the wrong order. Come on, it is his job to make sure customer get the right order, and he is blaming customer for his mistake. Instead of admit for their mistake and say sorry, the "manager" Billy keep insist that he followed the company policy and repeat the info, but he didn't. I have to admit he "usually" do, but not this time. This is the worst customer service I have ever experience, and will not go there again.
I've been to this place numerous times with friends and families for many, many years and to be honest the food is pretty good, you get a large portion for a decent price. I do understand,as they are really busy with long line-ups, that they need to enforce the everyone-is-here-before-we-can-seat-you policy, I really do understand that! But twice, I've ventured out to this restaurant with my own family, young children in tow, leaving with quite a bitter taste in my mouth...fuming to be exact and vow to never come back again!
The hostess was outrageously rude, and she did specify that she was told to do this under management. The amount of people waiting for a table was building up in the restaurant so she told everyone to go outside and start forming a line. Fair enough! But all I did was ask if I could stay with my two young children inside as it was starting to rain that afternoon, not even disturbing the other seated customers and not even close to their tables, and this was their waiting area at the front entrance. Yet, she told me I should take my kids to the car and wait instead! WOW...I don't think I have ever come across such treatment from a restaurant...so I left for another restaurant. I didn't need to be a paying customer and be treated like that. The second time I went was already with hesitation because of that incident and certainly it was the same hostess and that poor customer service shone right through once again. There was only five tables occupied in the entire whole restaurant! My husband dropped me and my children off to get a table first and he went to find parking, and this is in the downtown area. Yet the same hostess greeted us, yet again with her poor customer service skill, extremely, extremely rude, and told us she couldn't seat us until everyone was there and told me to call my husband! That was it, I will never be subjected to such degradation and have to pay money for it. Management needs to retrain their hostesses (or it could just be this one bad apple) but the attitude needs to go!
went out for dinner after work. the place was packed but didn't really have to stand on the line up. we ate here several times, and the food is always good. ordered the roast lamb, which the stewed veggie were a little bit spicier than usual.
service is alright, nothing to really brag about. always ask for your server, not those guys who pour drinks and cleans up, they got no idea what they're doing.
value is excellent, 9.95 for a roast lamb dinner, can't beat that anywhere in town.
ambiance...well, it's an old place, they could use a little reno, but that's the charm of stepho's I guess.
Love the place, a must for whoever comes to Vancouver!
No other words for their Lamb Dinner....Awesomeness. I always order the lamb dinner and my boyfriend orders the calamari dinner. We end up always share our food. I've travelled to places outside Vancouver and tried other greek food but I can't find any other that can beat Stepho's
They always have long line up so my suggestion is try to come early or late after regular dinner time.
Price is cheap considering the size of the dish.
A friend recommended this. The place aims to be a regular family taverna... and that it does well. the prices and food are great. I had the calamari, which was just ok, but good portions and price so no complaints. The lamb was fantastic. I know the dish as kleftiko, but they simply call it roast lamb. It is excellent... other reviewer have pointed out that it is a bit fatty.. I did not think so. It tasted like a very good, slow cooked lamb shank should taste. And at around 10 dollars it is great value, And comes with equally good tasting carrots, salad, potatoes. We had leftovers and I plan to be back!
Had not been in years, so I thought I'd try it.
Put up with the line up, got a table and ordered chicken sovlaki.
Food was so so, and the line up guarentees a steady supply of patrons.
Washroom was in dire need of attention (very dirty).
It is a mystery that this place is so busy, can only be the low prices.
Not the best Greek food, by a mile, just cheap.
We went to Stephos because my best friends always raved about how good the food was. There is always a line up ..so it must be fantastic....right...??!
We arrived early to avoid line up and were seated immediately. It looked promising. After taking our drink order the server seemed to forget that we were there. When she finally brought our beers we ordered appies. So, we waited for 30 min for Saganaki (the flaming cheese). When it did arrive it was horrible, it was burnt and cold. However,to quote our server "Thats how it comes." I wonder if she would use the same excuse for our burnt pita bread?
Meanwhile every other table that was seated after us received their appetizers AND entree while we continued to wait. At least we were seated at a window, we had the sights of davie street to occupy us :)
When the entrees did finally arrive we had been in the restaurant for at least an hour. We were starving. The souvlaki platters were stone cold and on dirty plates no less. Seeing as how our server was less than attentive we ate anyway.
And still our server was nowhere to be seen. Half an hour later with half eaten plates and empty glasses sitting in front of us we had to go to the front to get our bill.
We paid and gladly left. Never to return
We both spent that night and most of the next morning fighting over the bathroom
I've been to stephos a few times now and I've always ordered the lamb, can't go wrong with it. Portions are huge and I never finish so I save half for the next days' lunch. The only downfall i could think of is the lineup....geez, usually takes 1 hr, there was one time where i waited 30 mins but that's rare. I also got tired of waiting one time and went a few stores down to the other greek restaurant (i heard it's the same own) but food is about $1 more but i think it's ok, compared to having to wait 1 hr just to get a table. Service is alright, never had a problem. Although i was sitting outside the patio area and the restaurant next to them had their back door open with a sign that says (come in we're C*NTS)....not very appropriate but I guess it's not really stepho's fault!
I wanted to go to Stepho's because of friend's comments that it was inexpensive and good. I also wanted to go because I ALWAYS see people lining up to get in.
I'm not a patient person at all and so I thought a quiet night like a Monday might help my chances of getting in pretty quickly. There was still about 14 people in line when we arrived - so perhaps an indication Stepho's does not have a quite night. We waited about 15-20 minutes.
Once seated we had our drinks orders taken quite promptly (within 10 minutes) with our food orders taken soon after. We observed the HUGE portions that were served and the many doggy bags that were being taken so we decided against a starter.
It is a good thing we did not order a starter as neither my friend nor I finished our mains of roast lamb and lamb chops. Usually I would expect 2 lamb chops but here I got 4 piled on top of a whole lot of sides - including roast potatoes, salad, vegetables, pilaf and with pita on a side plate. Both mains were cooked how we ordered them - medium to well done and were juicy and tender.
The service was the right amount of attentiveness - I had my reservations that perhaps they hovered to quickly turn over the diners but this did not seem to be the case with us or anyone else - and we received our drinks and food orders promptly.
Ambience - partly it is what you pay for. If you want to pay more then you might expect more by way of design. It has a homely, Greek family esq feel to it. I did find it slightly too dark though my friend found it pleasant.
Overall a good experience. It doesn't hit the ball out of the park, but then with what we paid I wasn't expecting that. (We paid $40 for lamb roast, lamb chops, half krafe of wine and tip)
I have been a long-time customer of Stepho's. Two weeks ago, I went with a group of 7 for a special occasion. There was a lineup as we went during dinner time. However, we had people volunteering to line up ahead of time so we all didn't have to be there at the same time.
I ordered one of my favorites - the lamb slouvaki. My other favorites include the calamari dinner and the spanakopita dinner (not on the menu but you can order it). I also had a cosmo to go along with my meal, which was pleasant.
The waiter was funny and charming. We really had a great time there and the food came out at the same time for all of us. Overall, it was a good dinner experience as always!
Let's be honest. If you love Stepho's, it's not because you love the food. It's because you're cheap.
First time I came here, I did so because I kept seeing a big lineup out front. I figured they must be doing something right. Since then, I'll come here only if a friend strongly insists. Which happens.
Let's start with the lineup. I've waited anywhere from 30 minutes to 2 hours. I eat here with friends though, so it's a good chance to talk if the weather is nice. However, most people in the world are not as patient as I am, and you'll see others in the line getting visually frustrated. And it makes for a consistently uncomfortable atmosphere.
But sometimes it even tries my patience. Consider this scenario: you've been waiting outside for an hour, and you're at the front of the line. The hostess comes out, and asks you "how many?" and you reply "2." The people behind you are a group of 2, and behind them a group of 2. She finds a group of 3 about 20 people back in the line, and brings them in immediately and seats them. I'm assuming the justification is that she has a table for 4, and doesn't want to "waste" it on a group of 2. But for f@#$ sakes, we've been waiting an hour. The group of 3 at the back just arrived. And there's no chance that getting that 1 extra person through is going to make or break the efficiency of the restaurant. It just pisses off the 20 people standing in front of them.
Furthermore, it's not uncommon to see an empty table inside for extended periods. During my 2 hour wait, the table by the window was vacant for about 45 minutes. There's just no excuse for this.
Food & Value:
Once seated, everything moves quickly. You'll get your drinks and food shortly after ordering, which makes me wonder if they actually prepared it prior to my ordering it.
I order the chicken souvlaki. $8. The meat is consistently overcooked to the point where I struggle to get it off the skewer. "Roast" potatoes are so god damn chewy I don't even bother touching them anymore. The greek salad may or may not come with any dressing on it. At least one piece of the pita bread will be scorched to the point of being inedible. I think the rice is my favorite part of the dish. And the greek salad when they remember to dress it.
People rave about the "huge" portions. I dunno. It's about the same as any greek place I've been to. And I've been to quite a few.
For a chicken souvlaki dish, your average greek restaurant is typically $11, so you're saving $3.
Drinks (pop/iced tea) are *not* refillable, and come in tiny glasses. $2 for a half a can of coke? No thanks. Stick to the water like everyone else. I'll give them credit. My water glass is never empty.
Ambiance: Not worth mentioning.
So the question comes. Is it worth it? My vote is: no. Long waits, subpar food, and all you're going to save is about $3. Which means you can have dinner paid for with tip for $10. But for what you get, I think that's too much.
My boyfriend and I went for a late lunch a couple weeks ago.
We were seated right away. The place wasn't packed like it usually is.
We ordered some appy's, they took over 30 minutes to arrive. I could not understand how the tables who were seated after us were receiving their mains before we were eating our appetizers!
From the time we were seated to the time we got out main dishes, it was 55 minutes. The server clearly forgot about our order, and tried avoiding us. We finally waved her over and she blamed the kitchen for being backed up.
The food finally arrived, it was hot and not any better than usual.
I will not be back. Can't see this place staying open much longer.
i used to frequent this place occasionally as i used to work near by and im sorry to say but it's not as good as it used to be. i know my rating for stephos is "solid" across the board but it used to be excellent. now the portions are smaller and now charge you if you want to sub out the greek salad for the Caesar... and the Caesar tasted like something that came from a fast food joint. i had the roast lamb, which was fine but the portion was definiatly smaller then what im used to seeing. before i couldn't finish a roast lamb from Stephos but this time i polished it off and wasn't full as expected to be. maybe it's the recession but stephos is no longer a good bang for it's buck
Sorry guys.... I just don't get it. The wait is WAY too long for food that I think is "decent".
It's over rated and I think partially because of Stepho's location. The fact that he throws a handful of fries on the plate is (I think) deplorable. I think Stepho's appeals to the young hip crowd that hangs around the west side of the city. If You want authentic, great tasting, everything on the menu is perfect food. Try Kalamata's you won't be disappointed. I highly recommend making reservations. I tried Stepho's once (only because we were in the neighborhood) and really didn't like it at all, have not been back since and will only go to Kalamata's. I don't have to wait in the rain, I don't get served fast food and I walk out of there happy very satisfied and usually so full that there is enough to take home for a midnight snack.
Honestly people..... Stepho's is not everything it's cracked out to be.... please.. try Kalamata's.
We arrived at 6:45PM on a Saturday and found the wait to be of a reasonable duration i.e. 10-12 mins. However arrive after 7PM and you're in for a long wait, esp. if you've got a party of friends. Waitresses/waiters came to take our order witin 5 mins of being seated which was good, because we knew what we wanted from the menu displayed in the window whilst we were waiting in line. A tasty Dip/Pita appetiser arrived almost immediately, and the main course (chicken pita and lamb souvlaki) was almost instantaneous. We like a quick n easy meal, but I'm sure others like to take their time dining. Service was average to good. Not brilliant, but I could see it's because it was extremely busy. I would definitely return.
I recently moved to Vancouver (West end) and wondered why there were always lineups outside this place -- so I thought I'd try it out. Man was I impressed. I had the absolute best lamb I've ever had - I mean it was unbelievable, so moist and tasty. I also ordered the starter meatballs, and they are a meal in themselves, and also very, very good. The servings were huge. It's interesting to see this kind of situation in today's 'make as much as you can' climate. This restaurant could easily raise it's prices quite a bit and still have the place full. But for some reason they keep prices reasonable, servings huge, and the food incredible. I'm not sure why they haven't bumped up the prices - they see the lineups and know they could. I salute them for providing the community with this fabulists restaurant at reasonable prices... way to go! Thank you, and I hope you don't change a thing for as long as you are able.