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Speakeasy on Broadway

901 W Broadway
Vancouver, BC V5Z1K3
Tel: (604) 558-4100
Neighbourhood: Fairview

Reviews

Displaying 1 - 11 of 11 Reviews FoundSort: Useful | Helpful | Reviews | Date
Missing the Mark on Customer Service
By Flowering Lotus of Commercial broadway (5 Reviews)
Submitted Saturday, May 25, 2013 - 9:57am [Dine in]

The owners spent a lot of time and money renovating this location for this restaurant, and it looks really good for a sports bar. My personal taste would be to remove the sports posters from the walls and to reduce the number of big screen TVs in the dining area, but these personal preferences are not big deterrents.

I have been to the restaurant three times since it opened, and I'm pretty sure each time the menu was different. The prices have come down and the portions seem to have gotten larger. Overall, the menu choices are fine. Except for the first time, I enjoyed my food and didn't mind the price point.

Where the restaurant is really going wrong is with the staff. Every time I have been there, the service has been really awful. After the first experience, I wouldn't have gone back except that I was taken there by a client for a dinner meeting - the food was really good the second time but the service was still poor. Then recently I heard from another client that they thought the place had improved a lot because of their recent lunch experience,which sounded great. My husband and I decided to give the place another shot last night, but unfortunately, the service is still killing what could be a decent restaurant.

The staff I have dealt with over my three visits were all "friendly" in a polite but brisk way. I have not experienced the staff to be personable, outgoing, or particularly interested in establishing a rapport with customers. Simple things, like asking how your day is going, are missing. It's just straight to business fact finding on how many people and where we would like to sit, and this attitude carries right through the meal.

This "straight to business" serving attitude is not a deal-breaker for me when service is actually efficient and effective. However, coupled with poor service, this becomes a disappointment. I just feel like the staff I have dealt with really don't care. Here's a recap of last night's service:

The server didn't ask if we'd like to get started with drinks while we were looking at our menus. Instead, she just handed us our menus, listed the specials and then simply walked away.

She came back a long while later and collected our orders. The food took a long time to arrive, but to the server's credit, she did pass by and say that our food would be another three minutes. After dropping off our dinner plates, the server came back once about two minutes later to see how we were doing so far. Great, but then she didn't come near our table again until we were clearly finished eating for some time (despite my empty glass in plain sight and our attempts to gesture her over).

The server walked by three or four times while we were eating, and looked directly at my empty glass at least twice, without stopping to check on us (even though she wasn't carrying food or drinks to another table or otherwise busy). I had placed my empty glass at the side of the table so the server would be able to easily see it. I tried very hard to make eye contact and get her attention, but she just kept walking.

When the server finally came back to our table, rather than checking in on us or asking if we wanted anything else, she simply put our bill on the table and started to pick up our plates. I was finally able to ask for my new drink, and my husband ordered a tea as well. The server then picked up the bill she had just set down and looked annoyed that she would have to update and reprint it.

My husband's tea was dropped off without sugar and cream. After trying desperately to get the server's attention (again) for several minutes while the tea was getting cold, I finally went over to another table that had not yet been cleaned off (there were a few choices), and I grabbed some sugar packets that had been left there. My husband didn't get a spoon either, so he used my straw to stir the sugar into his tea.

I could see the disappointment on my husband's face and I knew he wanted cream for his tea. I really don't like to be dramatic, but I decided to walk over to the bar to ask for some cream. The bartender looked surprised and I will give him credit for springing into action. The cream came quite quickly and only then did the server, seeing someone else serving our table, RUSH over to ask us how we were doing.

After that, we waited quite awhile before the server made her way back to our table again. The drinks were long gone by the time the server came back. By that point, my husband and I were getting anxious to leave and my credit card had been out on the table for quite some time (another hint that was not picked up on).

The server came with the machine, and limply apologized for the service by telling us that "one of the other girls had gone home sick." Even if this level of service had been a one time event, that does not excuse the sub-standard attention. There were only a few other tables of customers in the restaurant and another server was on the floor working a different, equally empty section. We were there for almost two hours, and we only had a main course and tea after the meal.

I hope the owners read this review, because it's clear this location is struggling to get its bearings. I'm sure success will come if you can just hire some personable, efficient, caring and attentive staff who are able to establish a good rapport with your customers. Please stop worrying about the menu and just get better at delivery!!

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Wow, this place sucked
By dealer79 of port moody (1 Review)
Submitted Saturday, May 4, 2013 - 12:05pm [Dine in]

Wow, this place sucked

We walked down this way because we thought there was an Earls here, it's safe to say all four of us wish we had just kept on walking. Entering here was my partially my mistake, as I should have checked reviews on my iPhone before we just headed in, as I usually would have done.

The restaurant was only about 20% full, this should have been red flag #1 to turn around. After sitting down, there was no drink menu, just a table card type wine list. Don’t get me wrong, I like wine, but I was in the mood for a beer. I didn’t want to be a jerk and have the waitress list off every beer they had, so I just picked the first one she named (which was actually good). Red flag #2, no beer or specialty mixed drink list. One of us asked what kind of rye they had. The waitress went to ask the bartender and he had to turn around and stare at the wall of bottles (which are actually just a whole bunch of a few different brands), before yelling out Crown or Crown Black. There are two rye choices and the bartender didn’t know that? Red Flag #3, staff don’t even know what they have to serve you. We still had time to get out, but didn’t……Big mistake. We were all starving so we just kept ignoring the red flags.

My wife wanted a glass water, but the waitress disappeared for a while so she went up to the bar to get one. The bartender was visually and verbally unhappy about this. This kind of behavior is contagious and it has obviously spread throughout this entire place.

After our drinks finally arrived, we were all ready to order. Once our food arrived, things started geting really funky.

My Cajun salmon burger with “Louis Sauce” had lettuce and tomato only. No sauce. I asked the waitress and she said the chef just forgot the sauce. Really, they forgot the sauce? There is supposed to be 3 things on it and they forgot 1 of them. That’s 33% of the toppings.

My wife’s Seafood Nicoise salad had a cold chunk of Salmon and a couple ice cold prawns. There were no olives or no green beans as the menu had said. So basically she got lettuce and a couple chunks of seafood from the fridge. The salad was also topped with a sweet vinaigrette sauce (which it did not say in the menu) and my wife is allergic to raspberries. She asked if there was raspberry in it. The waitress checked with the kitchen and they confirmed that they could taste something sweet, but they could not confirm it was or was not raspberry. The head chef apparently makes the dressings, but he had left for the day, so no one knew what was in the vinaigrette. The salad was returned and a new one came back with a regular dressing on the side. BUT, the same ice cold salmon was pieced back together (yes they actually pieced it back together) and a prawn with a bite out of it came back on this salad! COME ON! Are you kidding? She’s allergic to raspberry, the salmon and prawn was on the raspberry salad!!!!!!!!! Take a new piece of salmon and two new prawns out of the fridge and put them on the new salad and throw the old one out!!!!!!! What a joke. She was done. The waitress didn’t even seem to care.

My father in-law had a steak that was cooked right, just that it a little chilly as well, and was on a bed of cold mashed potatoes. Too hungry to complain anymore, he took one for the Speakeasy team and ate it.
My mother in-law had yorkies and drunken prawns that were edible.

Let’s summarize Speakeasy. We have staff that don’t know what they have to server you, a kitchen that does not know what is in their food and a whole team that collectively doesn’t seem to give a **** about their customers.

I look forward to seeing what’s open here when I am in the neighbourhood next time.

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Cold food 1.5 hours late
By Mp of Vancouver (1 Review)
Submitted Thursday, November 8, 2012 - 10:41pm [Dine in]

Ate here for the first time today and will never go back. Was with a group of friends, but the place was pretty well empty, now I know why. We ordered drinks which took about 20 minutes to get to us. Then we ordered some food which took 1.5 hours to get to us and then was served 1 dish at a time to our party of 10 over about 20 minutes. Some food was cold, the rest was mediocre. The food was way overpriced for the quality not even considering the poor service. I went to the washroom near the end and discovered that the staff was clearly lazy that they couldn't even be bothered to put toilet paper rolls into the holders. When we got the bills there was an automatic 15% gratuity added, not unexpected given the size of the group, but pretty nervy considering the experience. I would not recommend this place and will never go back.

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Terrible Service! AVOID This Place!
By CookieMonster of Vancouver (1 Review)
Submitted Sunday, September 23, 2012 - 12:34am [Dine in]

The service at Speakeasy SUCKS! Don't go there!

1. Drink orders were not filled properly as the server didn't feel the need to write anything down (we were a party of 13)

2. The bar ran out of ingredients to fill drinks orders but no one ever bothered to tell the customers about the situation (30 minutes) and only addressed the issue once guests finally became proactive

3. Service staff charged for a drink that was never consumed nor served

4. Service staff attempted to charge a customer twice for a bill that had already been paid simply because she wasn't paying attention (the recurring theme at Speakeasy)

and the kicker...

5. Charged $8 for a VIRGIN margarita!
The bill read as follows:

"Virgin Margarita...$5.00
Liquor...$3.00"

WTF? Apparently at the Speakeasy, 2 alcoholic drinks are about $7.50 while a single non alcoholic drink cost $8.00. To add insult to injury, the bar and service staff refused to acknowledge the incorrect charge on the virgin margarita and stood firm that virgin drinks are punched in the system with a liquor charge! WTF?

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Good eats, surprisingly yummy.
By FoodsterVan of Vancouver (1 Review)
Submitted Monday, July 29, 2013 - 6:36pm [Dine in]

I was in a hurry waiting for a friend getting out of surgery,so I ordered the pulled pork sandwich thinking it would be a fast thing to make and it was delicious! Surprisingly good actually. Servers were all very friendly and even directed me to a park since my friend's surgery got pushed back and I had to wait longer than I had first thought. With cheap beer, good sandwiches, and directions to a beautiful park just blocks away I was in bliss. Would come back if I was in the area again- get the pulled pork!!!

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Out of towner friendly
By KatharineFoodFan of Prince George BC Canada (2 Reviews)
Submitted Monday, May 27, 2013 - 3:24pm [Dine in]

Don't usually write reviews but we were so impressed with the service here I had to. We are visiting our son this week and are from out of town. I don't know if this is a Vancouver thing but everyone here has been really nice. We were staying in the hotel across the street from this place and they suggested it for some quick pub food since we were starving when we got in. Our server asked us where we were from and actually ended up giving us some amazing directions to some tourist attractions we were trying to get to (she even drew us a map of the city- we were totally turned around ha ha). We went back the following night after a day of touring and had dinner got the same server who remembered -not only us, but our drinks (we are particular) and asked us about our day. Seriously impressed, it got busier as we were leaving, so we didn't get to say goodbye, but would go back when we are in town again. Also-go to Granville Island if you get a chance and you are visiting because it is close to here and not too hard to find and pretty cool.

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UFC night at Speakeasy-not tryin to be something its not.
By James@food.com of Vancouver (Cambie) (1 Review)
Submitted Monday, May 27, 2013 - 2:22pm [Dine in]

Was in for a UFC night. Thought we would need a reservation but we got a table in the front lounge. Lots of awesome tvs and surround sound. Our server was attentive all night and made sure we never went without a beer in hand. I find this place refreshing considering how everything is getting swanky in Vancouver. Sometimes you just want a cheap beer and friendly, simple service. That's what you will find at Speakeasy. Nothing is pretentious and considering it was UFC we were expecting some meatheads, but the crowd was pretty easygoing. Food was good and came quickly.

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Best brunch on Broadway
By A_ of Vancouver (1 Review)
Submitted Thursday, May 23, 2013 - 5:12pm [Dine in]

Recently came here for brunch with friends, and was pleased with both the service and with my food. Try the banana french toast with sides of crisp smokey bacon and sausage. The hashbrowns are quite possibly the best in the city! Yum! Will be back for lunch out on the patio a different day. The lunch menu looked good but my belly is only so big :(

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Sunday Brunch
By Brittney G. of Vancouver (east) (1 Review)
Submitted Wednesday, May 22, 2013 - 1:21pm [Dine in]

My bf and I were walking around the hood on Sunday and everywere was packed (we live in Mount Pleasant) so we kept walking and finally found a free patio on Broadway. I don't know why this place wasn't packed because the Eggs Benny was amazing. I'm really picky about my Benny's (especially with seafood- it's got to be done well). Went for the shrimp benny and was truly impressed, avocado on it too- would come back again. Wasn't pretentious like a lot of places in Vancouver.

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Happy Medium- sports bar with homey feel.
By JennaFoodie of Vancouver (1 Review)
Submitted Tuesday, May 7, 2013 - 1:14pm [Dine in]

Came in for playoff game last week and it was packed. Surprisingly good food for pub fare -we had Nachos which were massive and cheesy. You can add chicken which we did and it was really tasty. I was with my mom who was just getting out of the hospital with a broken foot and the hostess was really helpful (held the door) and got us a seat in the back booths were it was (albeit only a little) quieter for me and my mom. We were both happy- she had a comfy quiet seat and I still had surround sound and great tvs to watch the game on. We are both hockey fans, but didnt want to be with the rowdy beer chuggers- so this was perfect for us and close. We ordered entrees with hesitation- as my mom was saying- yorkshire pudding at a bar? But the whole roast beef dinner was really delicious-with gravy and mashed potatoes- and only $12.95- think it was some kind of special because it was a huge portion for such a great price. We could have shared it after having nachos too- but we took some home instead. Server was friendly and helpful. Will be back when I'm in the neighborhood again.

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Good beer good grub
By alex.hobrough of Vancouver (1 Review)
Submitted Friday, August 2, 2013 - 8:40pm [Dine in]

I went there tonight with some friends after softball and had a great time. We had a bunch of appy's and pitchers of beer. The nachos were huge and tasty, the steak bites were great, and the wings were certainly hot! We were able to keep our eyes on several different games on the many big screen tv's they have. Yup, i'll go again.

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