Solly's Bagelry is a New York style deli serving up delicious bagels, sandwiches, cinnamon buns as well as a large selection of Jewish baked goods.
I have gone to the different Solly's for many years and I think as they have grown that they seem to take their customers for granted. Today for instance there was eight people in line with one server and three people in the back doing something else. The prices of their bagels has sky rocketed over the past couple of years and the quality and quantity remains so - so. Today I ordered 36 bagels to go and when I got home I notice they only put 32 in the bags. About a $ 3.00 problem but not worth driving back.There isn't many other bagel companies in the city so I expect they can act the way they do.
I've heard many great things about this Jewish bagelry/bakery and decided to give them a shot. The first time I went, I ordered the cinnamon buns that I heard they were famous for. It was too late in the afternoon, they were sold out so I left. The second time, my friend and I were on our way to a park one morning and passed by Solly's. We turned around and went in. There isn't much seating availabe as the restaurant space is quite small. We ordered some cinnamon buns and 2 salmon and lox bagels. Thank godness it was early enough that they still had cinnamon buns left and boy, were they tasty! Tasted like candy! The salmon lox on toasted bagels were each packed in a plastic container and even after a 20 minute drive, each bite was as crispy as the first. Definitely the best bagels I've ever had!
Finally got a chance to visit this place. I have heard from friends that they have fantastic bakery. They are right. Although I'm not a big fan of cinnamon bun, I do enjoy it A LOT. However, I have to agree that the service was poor. Waitress aren't responsive. They don't seem to care. Visiting is not a good experience.
I agree with the review by Squirrel below: Solly's does not deserve the inappropriately negative reviews it has been receiving on this site, but it does need to improve to remain successful.
I have been buying and enjoying Solly's cinnamon buns for ten years now. I honestly do not think that any other baked good goes so well with a cup of hot, strong coffee. Solly's bagels are great too, but customer service is really the problem.
The staff turnover is high, the young cashiers are rude and disinterested, and both the Kits/East Side locations need to be tidied up. I also know that the owners have a poor, negative business approach (one of my close friends applied to Solly's and was really offended by the aggressive, blunt manner of the female interviewer).
Go to Solly's to buy babkas, cinnamon buns and bagels, but let the owners/managers know about poor service or disappointing products...I know I have.
I went there this weekend and the service was way better. It was super busy but they got my order correct and on time. There were new very friendly people who spoke english and understood me when I asked for something slightly different. they were alot more organized i guess. last month I had to walk out when it took them 20 minutes to toast my bagel and were rude to me when I asked them to put on less cream cheese.
I really do enjoy their eggel for breakfast even though they microwave their eggs. I enjoy their bagels and their cream cheeses; I've always found that the soups have a decent broth to them and they are very capable of making good sandwiches. Sometimes they really pile on the cream cheese or butter but they're usually pretty good when I ask them to go lightly with the spreads.
Unfortunately, the food isn't strong enough to make me want to go back after repeatedly dealing with horrible service and the higher and higher prices.
I haven't had much experience at the Kits location but every time I go I find that they lack enough counter staff...and friendly counter staff at that. Usually there's just one person that seems to run the show. The location I used to visit often on 7th is kinda the same. Sometimes they'll have two people running the counter but in general the staff is impersonable and sometimes downright rude. Lately they've been messing up my order and I'm starting to wonder why I even bother; there're a lot of other choices in the neighborhood. I don't remember their service being so bad...but there's been something very wrong with it over the past year.
And yes, I understand the cost of flour has gone up but I find nearly $10 for a half sandwich & cup of soup too much (not to mention the shrinking sizes of their muffins and cinnamon buns)...the price of all their baking has gone up. I can understand that and probably would have just sucked it up and dealt with it...but coupled with the terrible service I don't think I want to go here anymore.
I ate in at the Solly's Kitsilano location for the first time this morning! Both my friend and I had an Eggel (breakfast bagel) and coffee. Definitely satisfying for a quick, casual breakfast...very generous with the amount of melted cheese although quite greasy. The bagel itself is quite small but still enough for breakfast.
Previously I have popped in and picked up their cinnamon buns and pumpkin chocolate muffins! Both were great....Other reviewers have had problems with the service. We went on a Wednesday morning and had pleasant fast service but we were the only patrons so I would expect that!