Shabusen Yakiniku House offers an one-of-a-kind interactive dining experience! Tables are equipped with stove tops where you can cook your own food in two different and unique styles - Korean barbecue and Japanese Shabu Shabu (Hot Pot). The restaurant specializes in an All-You-Can-Eat menu which features the perfect combination of both delicious sushi and mouth-watering barbecue. A-La-Carte menu is also available.
I heard alot about Shabusen and finally decided to try it for lunch. I arrived at 1pm and from the moment I walked in, my greeter snarled at me and waited for a few minutes.
Horrible, unfriendly, poorly trained, rushed and not attentive, and from a variety of servers. I was told the wrong information for the ACYE, that I could only order once from the sushi and put only 1 in the slot. When I inquired about the portions, the next servicer told me it was unlimited and you can ask for 1 or several. The people who arrived at the sushi bar at the same time as me, received better service and got their food quicker. When I order my food, I asked 5 times for coca cola, which turned out to be Pepsi, no water did arrive and by the time I received my Pepsi, it was at the end of my meal and declined it. I waited 25 minutes at a sushi bar for something to arrive, when the people next to me got their food in plenty of time. The only cool part, I got to talk briefly to Vancouver Canucks hockey players leaving and they made suggestion to me, what was good.
I ordered Salmon & tuna nigiri, chicken teriyaki, smoked salmon, cucumber, avacado and tuna roll. I didn't like the smoked salmon, the taste was salty. The Salmon was tasty, I was amazed with Tuna, and prefer Salmon, but not this time. The Chicken Teriyaki was okay, since it arrived toward the end of my meal on luke warm side and the rice was cold. The cucumber, avacado and tuna roll were good, but some fell apart when I tried to eat it.
The price for lunch was under $12.00, I disputed my bill with the pepsi arriving at the very end, and they took it off the bill. I didn't like how I tried to get attention from my servers, repeat my beverage, wait longer than the other people and service absolutely sucked big time. I have to wonder how little they got paid, would explain in poor serive.
Horrible, terrible service and I doubt in my life time I will return.
This is a review for a weekend lunch.
I was impressed with this ayce place, they include sashimi and their nigiri has a good fish to rice ratio.
They also offer a korean bbq option with their lunch, they are very generous with the meat portions so be careful to not over order! At these price points $11 for lunch don't expect filet mignon but the meat was decent. Some of us ended up cooking our sashimi on the grill which was pretty tasty.
Everything was presentable the food wasn't unforgettable but it was good quality and tasty.
Because there are so many ayce places around town the competition has kept the quality of these places up, however don't go there expecting someone to serve you every second, this is not a fine dining establishment where you are paying through your nose for service, having said that the wait staff here were pleasant just don't expect a waiter/waitress to hold your hand and satistfy your every whim that you have every two minutes.
If you want impeccable service, and a transforming food experience don't go to these places, there are plenty of other higher end choices to pick from.
Shabusen is a great place to go for dinner with friends. You can customize your meal to your liking and eat at your own pace. All you can eat sushi and bbq for under $25/person.
They do get busy, especially on weekends. The last time I went here, we were late for our reservation by about 15 minutes, and had to wait about an hour for a seat. By the time we sat down, it was already 9:00pm. The staff, I wouldn't say are rude, but they are always busy and don't attend to your needs.
It's a fun dining experience and not your average sit-down meal.
We had a large group, but this shouldn't mean we should get treated badly. The service was horrible, waitress never came when we asked. She also kept rushing us to finish and kept messing up the orders. And she constantly gave us dirty looks. The food wasn't great, it wasn't absolutely horrible either. Nothing special about it. I thought it was overpriced, even for their all you can eat. It was.. $23 dollars a person without tips I think. And with service like that? I don't think so.
Not coming back here. I have gone to the one on South Granville, it's better than this location. But that might have been because my cousin worked there. Plus they have this salad bar thing. But this was awhile back..
Made reservations for a late dinner at Shabusen and was told to be on time or early as they close at 10:30, early i find for downtown vancouver on a weekend. Got there early and despite having reservations we had to wait till 9:45 to get seated and from then on the meal was rushed, we ordered quickly but food was slow to come out and we ended up ordering more than we wanted as the original orders never came out. I saw them discourage people from eating there who arrived at 9:30 a strange business decision if you ask me, since the restaurant was not that busy.
The food was average for an all you can eat, hot food came out cold and lacked taste in alot of accounts.
I don't think I'll be back here any time soon, rather go elsewhere for better service and food
i had their AYCE lunch buffet and the food was solid... i can say i was definitely full after eating here but its not a place that i would care to come back for.
with most AYCE restaurants, flavor or freshness is hardly present. chefs dont put much time and effot into their food for obvious reasons so one just eats to fill their stomach. overall, their sushi was fine and the meat for the bbq was average.
service was lacking. they did a poor job or taking empty dishes away as they can rack up pretty fast and no effort to fill our water. they have lots of helping hands there so i dont see why this was an issue for them (or maybe it was just plain poor customer service).
you are paying a relatively cheap price for "unlimited" food so you cant criticize that aspect of it. very good deal for their lunch special!
in terms of ambiance, place was normal. nothing special stood out from the walls or enhanced the environment so little to say here. never went to the bathrooms but i bet it must have been dirty (and that conclusion is based on poor service and the fact that its an AYCE place).
it boils down to quality vs. quantity and when you pick a place that offers AYCE, its always the latter that wins. so if you are starving and want a fill, heres a good place for it.
Checked out this location again for my friend's birthday a few weeks ago. Good Korean BBQ and All-You-Can-Eat for the price.
Food - Korean BBQ is always good. Sushi, rolls and sashimi could be better. The teriyaki steak and teriyaki beef was not very good. Chewy and tough consistency. I remember the food being better.
Service - Fast and courteous. Orders almost always come very fast. Almost too fast, if you ask me.
Ambiance - Love the BBQ in the middle of the table. Love that there are "boat booths" at this location. Other than that though, not much other noticeable decor.
this is a popular place for a reason. it provides decent variety of food to choose from at a pre-fix price. I suppose makes things easier when going dutch for a meal with a group of friends. and they do cater to larger parties.
been to both Shabusen. i would reat it similar. Though IMHO, Shabusen when it first opened in DT was great. Either the food has gone downhill or my taste buds are more discerning. Shabusen is one of the better AYCE japanese simply because it has the added Korean BBQ. More choices for everyone.
This time I notice that the Salmon Sashimi was not as fresh. Salmon was room temparature and the texture had a slight bite and sliminess to it. Also had the Beef Sashimi, was the worst beef sashimi I've ever had.
But still will probably go back at a friend's beckoning. But it won't be my choice.
Went there for lunch, and I was unpleasantly surprised to see that salmon sashimi was not on the menu!! What?? Not sure when this disappeared- I was at the Granville location about a month ago, and salmon sashimi was definitely a go. Also noticed at Burrard that they didn't have any cones with salmon in them. Pretty much all you could get with salmon was salmon sushi and salmon rolls. Kind of boring. Food quality was fairly good, but I could get the same or better elsewhere (and also get salmon sashimi).
If your hungry, and your not sure what to eat, try Shabusen. They have an all you can eat menu for $21.00 that inludes tones of options, like sushi, BBQ(cook yourself), tempura, great chicken wings, virtually everything on a Japanese restaurant menu. A great place for a large group.
The food is the best for AYCE that I have tried. The prices are higher as well because of that. We haven't had a problem with the service, but we don't feel it is anything special. Nice atmosphere. It is a higher quality Japanese AYCE.
It is best to make a reservation. It is a busy place.
A few years ago the food at Shabusen wasn't too bad for an all you can eat place. Sadly, it has gone downhill. The sushi is sloppy and hastily put together. Most of the hot dishes are too greasy to be enjoyable. The service was pretty terrible, we practically had to get up from our table and chase down the servers. Although I appreciated the all-you-can-eat concept here as a starving student, I won't be going back.
When I decided to go to a AYCE place, I don't expect much. That's why I think Shabusen has provided a above average atmosphere/food/service quality for me. Even though there is no such thing as presentation of the dishes, but the food is always fresh. The service was so so besides you occasionally ask for tea/water refill when the waitress sent orders, there wasn't much service. And the value was a bit over average, but you get what you eat. Large variety made up the price for sure, so good to go there with friends with big appetite. I like the ambiance though, not hip nor traditional, roomy cause I get private room doesn't matter what time I go. Overall not bad AYCE place.
I had a birthday and had reservations 3 tables (6 per table). When the first batch of 13 people got there, one person was left standing for about 15 minutes as one of the tables was still not available for us.
Once everybody got there, we went for the All You Can Eat. I've been to 4 sushi places so far but this is probably the worst one yet. The food was average if not below average. The service was TERRIBLE. We had to get up and chase the employees once in a while and I also had to get up myself and grab some cutlery from an "Employee Area Only" as nobody was really willing to help me or they were REALLY forgetful.
I felt embarrassed inviting all these people to this place. I will not be coming back here.
Title and rating pretty sums it up.
We had a party of 13, and was crammed into a room in the back. The setting wasn't that bad, but the surprise was that there was no BBQ for lunch. Only Sat, Sun and Holidays. It was kind of disappointing as some others said this place was pretty good.
Sushi selection was very limited compare to some of the other all-you-can-eat lunch specials. The spicy sashimi (salmon and tuna) wasn't very tasty nor spicy. Everything else was very typical. Although their gyoza was better than a few of the places I've been before.
For $15 (with tip), there are cheaper places with better selection, but the ones come to mind isn't in DT core.
Unfortunately this restaurant didn't meet any of our expectations. We were a table of 10 and we were greeted at the door in a very business like manner and the service was horrible. We were told promptly that we only have 2 hours to eat so we were like, ok no problem! However, we had to wait quite a while for someone to take our order sheet, then we'd have to ask for things more than twice. Our servers were not friendly and most of the time we had to wave them down. For some reason the food here didn't taste as delicious as the Shabusen on Granville. I'm sorry to say, I will not be visiting this location again.
My fiance and I come here at least once every couple of months, and their concierge service has been fast declining. The guy "Alan" that runs the "waitlist" is rude and grumpy. We had been waited for a table for 2 for approx 20 mins, and after us was another table for 2 waiting. When a table that seats 4 became available, he skipped by us and offered it to the group of 4, without even acknowledging us. This place has a lot of seats, and I think that we should have been offered the table first, since we did arrive about 15-20 minutes before the group of 4. We ended up sitting at the end of an 8 person table that had another couple at the other end 20 minutes later! So really, the group of 4 could have sat at our table no problem, and waited their turn like in any other restaurant.
The servers/waiters are great, so if you bear through the painful wait at the entrance, the food makes it somewhat worth the wait.
This place would be so much better if they had some at the entrance with some CUSTOMER SERVICE SKILLS.
Read some reviews, thought it was good... nope turned out to be another typical poor AYCE resutrant. The BBQ thing was special i guess but... didnt taste GREAT... the variety of sushi and sashimi was not a whole lot and it wasnt great at all. Missed alot of orders until last call. When I asked for how long it would take for our table... the manager had a rude manner and just said "too early for ur reservation" without saying wait a bit.. or whatever... poor service and while eating it took a while to call a waiter/waitress over. not recommended.
I used to work at this restaurant part time. I do agree that the service is extremely poor. Don't blame on the waitress/waiter/busperson because they are just kids. Why I'm saying that? Because the management never intended to provide proper training, or I should say the management don't care about service at all. There is no such word "service" in their dictionary. All they want from staff is to run fast and work fast. If I spent time greeting customers or talk for few more words, the managers would think that I'm wasting time talking and not working fast enough. All staffs there are just working like a speeding robot running around in the restaurant. After I quit there and worked in another restaurant and got proper training, I realized how ashamed I was to offer no service to my customers at Shabusen, because the managers never want us to smile or greet the customers!
P.S. and yes they don't care if your order is missing because it's AYCE anyway! just place your order again and pray for it to come.
My co-workers and I always visit this place for large lunches (ie. more than 10 people). The tables are always ready when we get there and the service is quick. You can always find servers to get items, and they sometimes cut down thte food orders, but it's easily made up by quick re-orders.. Good solid place for lunch and always reliable. Food is good for what you pay for and the variety is excellent