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The food is the best for AYCE that I have tried. The prices are higher as well because of that. We haven't had a problem with the service, but we don't feel it is anything special. Nice atmosphere. It is a higher quality Japanese AYCE.
It is best to make a reservation. It is a busy place.
this place is always so busy when we go.
we always go for the all you can eat, it's a bit pricey but the food is good.
they one thing that always sticks out in my mind is the waiting time when we go, even with a reservation we usually will have to wait for our table.
no real complaints, really
went here for the all-you-can-eat lunch special (13.50 per adult, i believe) and loved it! there were a few items that had max amounts (sashimi for one) but other than that, we ate ourselves full for not so much money.
the ordering style is unique in the fact you write down how many PIECES, not rolls, you want. but the food came quick and the sushi chefs were very pleasant (we sat at the bar)
I understand everybody has their favourite sushi restaurants and tend to bash every other one but this was actually a great restaurant .
con: very busy - had to wait about 15-20 minutes for two seats at the sushi bar.
I arrived at 11am (when they open) for all you can eat. I was put at the sushi bar right next to where they pick up the food even though the restaurant was not busy. I actually got tea and a menu quite quickly. Once I placed my order the wait began. I asked for ginger which never arrived. When my first order arrived I realized that I had made a mistake (not noticing that each item was 1 piece only) but thought that since my order was quite small (2 pieces of sashimi, 1 piece of tuna roll, 1 piece of tamago, 1 spicy tuna cone & gyoza), I could remedy that on a future order. 45 minutes later I was still waiting for the last of my order. As I only have 1 hour for lunch I asked for the bill, my Gyoza arrived as I was receiving my change so I never actually got to eat it.
$15.12 total and I had to get something else to eat on the way back to the office. The menu has a very limited selection when compared to several other all you can eat restaurants in the area. The service was slow (except for getting me the bill), the service was not even - the gentleman next to me came later and got food faster including ginger and gyoza. It was almost impossible to get a servers attention and when they placed the food item infront of me they were gone before I could speak.
I would never go back here and will advise everyone I know to avoid it. I was looking for some sort of feedback to advise the restaurant of my horrible experience but there is no way to do that - all you can do is call the main number and no one who answers that line was concerned about my complaint.
We had a large group, but this shouldn't mean we should get treated badly. The service was horrible, waitress never came when we asked. She also kept rushing us to finish and kept messing up the orders. And she constantly gave us dirty looks. The food wasn't great, it wasn't absolutely horrible either. Nothing special about it. I thought it was overpriced, even for their all you can eat. It was.. $23 dollars a person without tips I think. And with service like that? I don't think so.
Not coming back here. I have gone to the one on South Granville, it's better than this location. But that might have been because my cousin worked there. Plus they have this salad bar thing. But this was awhile back..
I heard alot about Shabusen and finally decided to try it for lunch. I arrived at 1pm and from the moment I walked in, my greeter snarled at me and waited for a few minutes.
Service.
Horrible, unfriendly, poorly trained, rushed and not attentive, and from a variety of servers. I was told the wrong information for the ACYE, that I could only order once from the sushi and put only 1 in the slot. When I inquired about the portions, the next servicer told me it was unlimited and you can ask for 1 or several. The people who arrived at the sushi bar at the same time as me, received better service and got their food quicker. When I order my food, I asked 5 times for coca cola, which turned out to be Pepsi, no water did arrive and by the time I received my Pepsi, it was at the end of my meal and declined it. I waited 25 minutes at a sushi bar for something to arrive, when the people next to me got their food in plenty of time. The only cool part, I got to talk briefly to Vancouver Canucks hockey players leaving and they made suggestion to me, what was good.
I ordered Salmon & tuna nigiri, chicken teriyaki, smoked salmon, cucumber, avacado and tuna roll. I didn't like the smoked salmon, the taste was salty. The Salmon was tasty, I was amazed with Tuna, and prefer Salmon, but not this time. The Chicken Teriyaki was okay, since it arrived toward the end of my meal on luke warm side and the rice was cold. The cucumber, avacado and tuna roll were good, but some fell apart when I tried to eat it.
The price for lunch was under $12.00, I disputed my bill with the pepsi arriving at the very end, and they took it off the bill. I didn't like how I tried to get attention from my servers, repeat my beverage, wait longer than the other people and service absolutely sucked big time. I have to wonder how little they got paid, would explain in poor serive.
Horrible, terrible service and I doubt in my life time I will return.
Shabusen is a great place to go for dinner with friends. You can customize your meal to your liking and eat at your own pace. All you can eat sushi and bbq for under $25/person.
They do get busy, especially on weekends. The last time I went here, we were late for our reservation by about 15 minutes, and had to wait about an hour for a seat. By the time we sat down, it was already 9:00pm. The staff, I wouldn't say are rude, but they are always busy and don't attend to your needs.
It's a fun dining experience and not your average sit-down meal.
Title and rating pretty sums it up.
We had a party of 13, and was crammed into a room in the back. The setting wasn't that bad, but the surprise was that there was no BBQ for lunch. Only Sat, Sun and Holidays. It was kind of disappointing as some others said this place was pretty good.
Sushi selection was very limited compare to some of the other all-you-can-eat lunch specials. The spicy sashimi (salmon and tuna) wasn't very tasty nor spicy. Everything else was very typical. Although their gyoza was better than a few of the places I've been before.
For $15 (with tip), there are cheaper places with better selection, but the ones come to mind isn't in DT core.
This place is great for the Korean BBQ but not for the sushi. The fish was far from fresh and smelt funky. We only got half our orders and by the time our meat came to cook at the table (our sole purpose for choosing this restaurant) we had already finished eating! We ordered sushimi and they gave our order to another table! Don't know why they even ask you to write down an order cause they don't follow it! This place is a tourist trap but a horrible representation of the amazing sushi Vancouver has to offer
Made reservations for a late dinner at Shabusen and was told to be on time or early as they close at 10:30, early i find for downtown vancouver on a weekend. Got there early and despite having reservations we had to wait till 9:45 to get seated and from then on the meal was rushed, we ordered quickly but food was slow to come out and we ended up ordering more than we wanted as the original orders never came out. I saw them discourage people from eating there who arrived at 9:30 a strange business decision if you ask me, since the restaurant was not that busy.
The food was average for an all you can eat, hot food came out cold and lacked taste in alot of accounts.
I don't think I'll be back here any time soon, rather go elsewhere for better service and food
This is a review for a weekend lunch.
I was impressed with this ayce place, they include sashimi and their nigiri has a good fish to rice ratio.
They also offer a korean bbq option with their lunch, they are very generous with the meat portions so be careful to not over order! At these price points $11 for lunch don't expect filet mignon but the meat was decent. Some of us ended up cooking our sashimi on the grill which was pretty tasty.
Everything was presentable the food wasn't unforgettable but it was good quality and tasty.
Because there are so many ayce places around town the competition has kept the quality of these places up, however don't go there expecting someone to serve you every second, this is not a fine dining establishment where you are paying through your nose for service, having said that the wait staff here were pleasant just don't expect a waiter/waitress to hold your hand and satistfy your every whim that you have every two minutes.
If you want impeccable service, and a transforming food experience don't go to these places, there are plenty of other higher end choices to pick from.
Went there for lunch, and I was unpleasantly surprised to see that salmon sashimi was not on the menu!! What?? Not sure when this disappeared- I was at the Granville location about a month ago, and salmon sashimi was definitely a go. Also noticed at Burrard that they didn't have any cones with salmon in them. Pretty much all you could get with salmon was salmon sushi and salmon rolls. Kind of boring. Food quality was fairly good, but I could get the same or better elsewhere (and also get salmon sashimi).
If your hungry, and your not sure what to eat, try Shabusen. They have an all you can eat menu for $21.00 that inludes tones of options, like sushi, BBQ(cook yourself), tempura, great chicken wings, virtually everything on a Japanese restaurant menu. A great place for a large group.
We went there last night, Father's Day, and it was horrible dinner =( I saw a hair on our marinated beef and another one of our bowl. It was terrible!!! I want to get out but oh well, i don't want to spoil my husband night. Instead, i talked to the waitress about the "hair" thing and she said "so, you don't want this?". Absurd!!!! Definetely, i don't want this! In my mind, " are you nuts???!!!" , but she said, i can replace. She didn't =( We waited, until we're tired for the replacement and we asked another order form.
I say, it was pricey for $23 for the same menu on happy hour/late dinner on mostly japanese restaurants in Granville and Metrotown. C'mon, the customers deserve more food than that. For dessert, jello only??!!! Coffee jello??? That's cheap =<
Poor service and unhealthy food (because of the hair). I will not go back on Shabusen Burrard anymore.
i had their AYCE lunch buffet and the food was solid... i can say i was definitely full after eating here but its not a place that i would care to come back for.
with most AYCE restaurants, flavor or freshness is hardly present. chefs dont put much time and effot into their food for obvious reasons so one just eats to fill their stomach. overall, their sushi was fine and the meat for the bbq was average.
service was lacking. they did a poor job or taking empty dishes away as they can rack up pretty fast and no effort to fill our water. they have lots of helping hands there so i dont see why this was an issue for them (or maybe it was just plain poor customer service).
you are paying a relatively cheap price for "unlimited" food so you cant criticize that aspect of it. very good deal for their lunch special!
in terms of ambiance, place was normal. nothing special stood out from the walls or enhanced the environment so little to say here. never went to the bathrooms but i bet it must have been dirty (and that conclusion is based on poor service and the fact that its an AYCE place).
it boils down to quality vs. quantity and when you pick a place that offers AYCE, its always the latter that wins. so if you are starving and want a fill, heres a good place for it.
Checked out this location again for my friend's birthday a few weeks ago. Good Korean BBQ and All-You-Can-Eat for the price.
Food - Korean BBQ is always good. Sushi, rolls and sashimi could be better. The teriyaki steak and teriyaki beef was not very good. Chewy and tough consistency. I remember the food being better.
Service - Fast and courteous. Orders almost always come very fast. Almost too fast, if you ask me.
Ambiance - Love the BBQ in the middle of the table. Love that there are "boat booths" at this location. Other than that though, not much other noticeable decor.
this is a popular place for a reason. it provides decent variety of food to choose from at a pre-fix price. I suppose makes things easier when going dutch for a meal with a group of friends. and they do cater to larger parties.
been to both Shabusen. i would reat it similar. Though IMHO, Shabusen when it first opened in DT was great. Either the food has gone downhill or my taste buds are more discerning. Shabusen is one of the better AYCE japanese simply because it has the added Korean BBQ. More choices for everyone.
This time I notice that the Salmon Sashimi was not as fresh. Salmon was room temparature and the texture had a slight bite and sliminess to it. Also had the Beef Sashimi, was the worst beef sashimi I've ever had.
But still will probably go back at a friend's beckoning. But it won't be my choice.
I made reservations for 8 for this place under my name.
I arrived at the place with half my group, the server asked for my name, crossed it off the list then led us to out table.
Less than a minute later, the manager asked us to move tables. So we moved.
15 minutes later the the manager asked me to clarify my name, to reduce any confusion. I answered him, then he walked away.
A few minutes later the second part of my group called me, told me that they have been seated and asked if I arrived. Seeing as I too have already arrived and seated at my table, I was confused.
Then I looked over at the table they we've been previously seated at. And there lo and behold, was the second part of the group. Apparantly the same server has also seated them under the same name under the same reservation. So the manager seated us at the same table, talked as if it was OUR fault for this mistake and didnt apologize.
It took forever for the orders to arrive. And it was difficult getting the waiters attention. The restaurant wasnt even packed.The only thing that was fast was getting the bill.
Later we ordered 3 orders of BBQ beef. But what we got was One beef, one chicken and one pork. The rest of the food was just mediocre.
Unfortunately this restaurant didn't meet any of our expectations. We were a table of 10 and we were greeted at the door in a very business like manner and the service was horrible. We were told promptly that we only have 2 hours to eat so we were like, ok no problem! However, we had to wait quite a while for someone to take our order sheet, then we'd have to ask for things more than twice. Our servers were not friendly and most of the time we had to wave them down. For some reason the food here didn't taste as delicious as the Shabusen on Granville. I'm sorry to say, I will not be visiting this location again.
My fiance and I come here at least once every couple of months, and their concierge service has been fast declining. The guy "Alan" that runs the "waitlist" is rude and grumpy. We had been waited for a table for 2 for approx 20 mins, and after us was another table for 2 waiting. When a table that seats 4 became available, he skipped by us and offered it to the group of 4, without even acknowledging us. This place has a lot of seats, and I think that we should have been offered the table first, since we did arrive about 15-20 minutes before the group of 4. We ended up sitting at the end of an 8 person table that had another couple at the other end 20 minutes later! So really, the group of 4 could have sat at our table no problem, and waited their turn like in any other restaurant.
The servers/waiters are great, so if you bear through the painful wait at the entrance, the food makes it somewhat worth the wait.
This place would be so much better if they had some at the entrance with some CUSTOMER SERVICE SKILLS.
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