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Kam, the owner of Red Ginger is a master at hospitality. He is a natural host, dining at Red Ginger is like having home cooked goodness at your family home. He greets diners like he would if they were his house guest. The decor is interesting and well thought out. The staff is friendly and the food is consistently delicious.
Contrary to other reviews, everytime I have gone to Red Ginger, which has been several times, I found service to be unfair and noticed unfair treatment.
I have been there around 5 times+ so I have reason to believe what i've been experiencing at this restaurant is consistent. Everytime I have been there, Kam has never once greeted me or my family. We sit down, and we order, finish our food and leave. I have looked around and observed that all other asian customers receive the same kind of treatment. I have been there on busy nights as well as slow days and Kam tends to specifically go up to the door and greet people as well as tend to their table enthusiastically, if they are Caucasian.
You can take this as a biased observance, but this is what I have experienced personally after having eaten there several times.
The other day I went there for a lunch with family and while eating, I overheard Kam loudly scolding two elderly filipino ladies. I can understand if there was a problem, but there is no need to raise your voice. They had inquired about take out trays and their pricing. He responded by telling them that they had offended him and that the price shouldn't matter because if every customer used a take out tray it still wouldn't be enough to pay his phone bill. He proceeded by telling them they were being cheap and complained of how he had to change a lot of the prices for the restaurant in order to make payments.
I found this to be extremely unprofessional and an extremely unpleasant experience for myself, my family, and everyone else eating at that time.
Needless to say, the only thing that holds me back from going is the service. If I saw and exerienced the same enthusiastically complying and friendly treatment which Kam shows to his other Caucasian customers, i'm sure I'd be compelled to come back. But after witnessing how other asian families such as mine get sidelined and ignored time after time in comparison to other customers, I'm not sure if I'd make the decision to go back ever again.
In conclusion, the food is mediocre, portion size is good and the 2 for 1 coupons are a decent deal. Service, however, is the dealbreaker.
One thing that is just so outstanding about Red Ginger... a great service that make you feel like you are their family guest. Kam always makes a point on visiting your table, saying hello and asking how the food is... makes you feel so welcome. Other servers are great too, that they come by so often to refill your water. As for the food.... if you really want better "tasting" food, then go to Banana Leaf instead. The potion is really large but the food taste somewhat bland. My husband and I have tried about 12 dishes there so far, and found Ginger Chicken and Chicken Lettuce Wrap the tastiest.
There are a lot of 2-for-1 coupons available for this restaurant on local newspapers like Georgia Straight, Vancouver Courier and Westender since it is fairly a new restaurant. So the value has been just phenomenal, and it is worth a try with coupons.
Looking at other reviews of this place, I was hesitant to try it out but was walking by and decided to take out a few dishes for dinner. The manager is friendly and it took less than 10 minutes, but unfortunately, they forgot to add flavor to the Spicy Beef with Curry Peanut Sauce or the Mee Goreng that I ordered. There was no recognizable flavor to these dishes based on what I know of curry or peanut sauce. And the Mee Goreng tasted like bad pad thai with ketchup. Disappointing results but seems to be the consensus from other reviews posted about this restaurant. Now I personally know better than to eat here again.
Went on a Sunday in a group of five people. We ordered both Chinese and Thai dishes (pineapple chicken, chilli pepper beef, pad thai, etc) which all came in huge portions. The dishes tasted great, except that a few dishes rated spicy weren't spicy at all. The manager (owner?) was extremely accommodating, came by many time and had great sense of humour. For dessert we shared deep fried banana with mango ice cream. The ice cream was top-notch, very creamy and flavourful.
We used two coupons which made the meal work out really cheap. But even without coupons the prices are fair with $10/dish on average.
My husband and I decided to give Red Ginger a try cause everytime we walk by, we always see quite a few people and thought why not try a new restaurant. The host was friendly and displayed great customer service. We were seated and the menu offered great variety. We decided to order the chicken curry, the sweet basil prawns and the pad thai. When the food arrived, we were immediately disappointed. The dishes were only medium warm and not hot and fresh. We like dishes to come to us like it was just out of the oven. The curry was really really awful. It was so bland that it left a taste of chalk in my mouth. The vegetables were cut so enormous that it didn't even have any taste to it. The sweet basil prawns were just as bland. There were no exotic flavors to these dishes. I can't even begin to describe how not delicious these dishes were. I have been to many different places and have had the same dishes and I can honestly say, these dishes at this place is by far the worse. The pad thai was really awful. It was just a big plate of pasta mixed in ketchup with a sprinkle of bean sprouts. I am really sad to have to say this but if only the chef would taste his own cooking, he would know that he better make some improvements fast or this place is going to sink soon. I believe Red Ginger has great potential as its staff is really nice, the atmosphere is great and the restaurant is in a great location BUT the chef really really needs to make better tasting food. Quality always wins over quantity...so even though the portions are huge, it doesn't matter if one doesn't finish the food because it tastes so awful.
The service and food at Red Ginger were fantastic! Kam was super friendly and kept the restaurant open late to accommodate my friend and I who unknowingly walked in just before closing. The food was very fresh and tasty. She has been back since and was really happy with it the second time around, and I plan to get back soon.
After more than a decade on Davie Street, Kam has opened a new restaurant on Broadway & Oak next to the BCAA. The Asian decor, classy serving dishes and fresh cut orchids present a very elegant atmosphere.
The large menu of Singapore cuisine is varied & caters to all tastes from mild to spicy. My favourite is the Garlic Prawns with Mixed Vegetables. The portions are generous and we always leave with enough left overs for the next day's lunch. Excellent value considering the reasonable prices. All the more so if you can find a coupon in the Georgia Straight.
I had high hopes seeing a new place opening in the area but was sadly and suprisingly disapointed. The three dishes we ordered all were swimming in a soupy vegetable concoction rather than the smooth textures expected. The seperate dishes all tasted similar and even though the portions were large there was not a lot of taste. I was never a big fan of that Davie Street Restaurant so maybe that explains why. Sorry to say.
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