It's unbelievable reading some of the reviews. Never going back because you didn't like one dish? And what's with the 3,000 word essay criticizing every minute detail? Clearly an oversight of some of these reviewers is the price they are paying. I have no idea where they're coming from with their expectations. The food is tasty and an amazing value. If you want more, you're going to have to pay more somewhere else.
I have been a fan of Kam's since he had the old place on Davie Street. His service has always been outstanding: always welcoming and friendly, often going around to tables and asking how everything's going, and he's personally presented gifts to more than one friend when dining on special occasions. The menu features a number of familiar dishes but there are a few standouts. The lettuce wrap is really yummy, and although it's not on the menu, they will still make their tasty Ah May Chicken if you ask nicely. But the biggest thing about Red Ginger is value. The portions are very generous, and there's always a 2-for-1 entree coupon in the Georgia Strait. Don't listen to the poor reviews - as a long time customer I find them completely unfounded. I think the food's great, and at such a bargain it's obviously worth a try!
The service and food at Red Ginger were fantastic! Kam was super friendly and kept the restaurant open late to accommodate my friend and I who unknowingly walked in just before closing. The food was very fresh and tasty. She has been back since and was really happy with it the second time around, and I plan to get back soon.
One thing that is just so outstanding about Red Ginger... a great service that make you feel like you are their family guest. Kam always makes a point on visiting your table, saying hello and asking how the food is... makes you feel so welcome. Other servers are great too, that they come by so often to refill your water. As for the food.... if you really want better "tasting" food, then go to Banana Leaf instead. The potion is really large but the food taste somewhat bland. My husband and I have tried about 12 dishes there so far, and found Ginger Chicken and Chicken Lettuce Wrap the tastiest.
There are a lot of 2-for-1 coupons available for this restaurant on local newspapers like Georgia Straight, Vancouver Courier and Westender since it is fairly a new restaurant. So the value has been just phenomenal, and it is worth a try with coupons.
Looking at other reviews of this place, I was hesitant to try it out but was walking by and decided to take out a few dishes for dinner. The manager is friendly and it took less than 10 minutes, but unfortunately, they forgot to add flavor to the Spicy Beef with Curry Peanut Sauce or the Mee Goreng that I ordered. There was no recognizable flavor to these dishes based on what I know of curry or peanut sauce. And the Mee Goreng tasted like bad pad thai with ketchup. Disappointing results but seems to be the consensus from other reviews posted about this restaurant. Now I personally know better than to eat here again.
Went on a Sunday in a group of five people. We ordered both Chinese and Thai dishes (pineapple chicken, chilli pepper beef, pad thai, etc) which all came in huge portions. The dishes tasted great, except that a few dishes rated spicy weren't spicy at all. The manager (owner?) was extremely accommodating, came by many time and had great sense of humour. For dessert we shared deep fried banana with mango ice cream. The ice cream was top-notch, very creamy and flavourful.
We used two coupons which made the meal work out really cheap. But even without coupons the prices are fair with $10/dish on average.
My husband and I decided to give Red Ginger a try cause everytime we walk by, we always see quite a few people and thought why not try a new restaurant. The host was friendly and displayed great customer service. We were seated and the menu offered great variety. We decided to order the chicken curry, the sweet basil prawns and the pad thai. When the food arrived, we were immediately disappointed. The dishes were only medium warm and not hot and fresh. We like dishes to come to us like it was just out of the oven. The curry was really really awful. It was so bland that it left a taste of chalk in my mouth. The vegetables were cut so enormous that it didn't even have any taste to it. The sweet basil prawns were just as bland. There were no exotic flavors to these dishes. I can't even begin to describe how not delicious these dishes were. I have been to many different places and have had the same dishes and I can honestly say, these dishes at this place is by far the worse. The pad thai was really awful. It was just a big plate of pasta mixed in ketchup with a sprinkle of bean sprouts. I am really sad to have to say this but if only the chef would taste his own cooking, he would know that he better make some improvements fast or this place is going to sink soon. I believe Red Ginger has great potential as its staff is really nice, the atmosphere is great and the restaurant is in a great location BUT the chef really really needs to make better tasting food. Quality always wins over quantity...so even though the portions are huge, it doesn't matter if one doesn't finish the food because it tastes so awful.
The value is amazing. Larger portion than most Thai restaurants. It is a westernized version of Thai food and still, nevertheless, yummy!
It is disheartening to read negative reviews regarding the service as I have ALWAYS been treated better than most restaurants in the half dozen times I've eaten here. I think those reviewers are possibly high maintenance (a server's nightmare) or have a personal hate-on for the owner as I see almost the exact same review in other rating sites. And the person who does not like spicy food -- d-uh! Why are you eating here?
Food is very fresh, piping hot, and surprisingly fast. I love their coconut rice. I had spring rolls, sha cha chicken ,sha cha beef, mixed seasonal vegetables and deep fried banana with mango ice cream yesterday.
Atmosphere is warm with Thai statues and themes all around. They do great with a large group, too.
Sure, I can go to Banana Leaf or some other more authentic Thai restaurant but when I want to have a meal and leave like I didn't get ripped off and treated like a welcomed guest I will come here.
And the person complaining about paid parking, I don't know what you're talking about. There is free parking in the back downstairs.
Went for lunch...service was friendly and fast, the atmosphere was fine and the place generally feels clean. This is one of the first times I was not able to finish a plate of ginger beef, I dont know but whatever beef was under the coating would have had to be the worst end peices you could imagine. Will never go back for that reason...just feel the quality of the ingredients was very sub standard....
Contrary to other reviews, everytime I have gone to Red Ginger, which has been several times, I found service to be unfair and noticed unfair treatment.
I have been there around 5 times+ so I have reason to believe what i've been experiencing at this restaurant is consistent. Everytime I have been there, Kam has never once greeted me or my family. We sit down, and we order, finish our food and leave. I have looked around and observed that all other asian customers receive the same kind of treatment. I have been there on busy nights as well as slow days and Kam tends to specifically go up to the door and greet people as well as tend to their table enthusiastically, if they are Caucasian.
You can take this as a biased observance, but this is what I have experienced personally after having eaten there several times.
The other day I went there for a lunch with family and while eating, I overheard Kam loudly scolding two elderly filipino ladies. I can understand if there was a problem, but there is no need to raise your voice. They had inquired about take out trays and their pricing. He responded by telling them that they had offended him and that the price shouldn't matter because if every customer used a take out tray it still wouldn't be enough to pay his phone bill. He proceeded by telling them they were being cheap and complained of how he had to change a lot of the prices for the restaurant in order to make payments.
I found this to be extremely unprofessional and an extremely unpleasant experience for myself, my family, and everyone else eating at that time.
Needless to say, the only thing that holds me back from going is the service. If I saw and exerienced the same enthusiastically complying and friendly treatment which Kam shows to his other Caucasian customers, i'm sure I'd be compelled to come back. But after witnessing how other asian families such as mine get sidelined and ignored time after time in comparison to other customers, I'm not sure if I'd make the decision to go back ever again.
In conclusion, the food is mediocre, portion size is good and the 2 for 1 coupons are a decent deal. Service, however, is the dealbreaker.
I accidently went to Red Ginger today. Lookin' for lunch; had parked in the overpriced lot behind the restaurant for a nearby doctor's appointment and thought I'd amortize the $4/hr fee by fetching lunch before giving up my space. It only occured to me later - was this the "reincarnation" of Kam's Crappy Singaporean on Davie Street - where I'd been enough times to "have known better"? The hint that gave it away was the "Two for 1" dinner special -- Kam's perpetually had these coupons in the weekly paper, making a diner wonder whether the meals were so overpriced that 2 x 1 should be the norm, or if their value was just half what they should have been.
I looked at the menu, and despite it appearing to be ostensibly a Chinese restaurant, it had a clear southeast asian flair - fine by me. Ordered Nasi Goreng. As a lunch special it's $8, enough for 4 (and I'm a bg eater) and came with hot and sour soup (poorly transliterated as "suar" ("suan") la tong on the menu). Reception was cheery and efficient, I had my takeout in 10 minutes or less, and it was hot, flavourful and tasty. Maybe a little too tomato-ey but well within the range of edibility.
Kam's Place on Davie was an abomination. Kam himself was rude (and based on other reviews for this restaurant, still is); service had been spotty, food bland. My impressions of *that* restaurant are so visceral that despite a generally positive experience today, I'd STILL avoid Red Ginger if it is run by Kam.
Check out nearby Kaya Bistro, no doubt reviewed herein. Fantastic food, authentic, modern decor and fantastic waitstaff. Kam has way too many negative karma points to recommend his new-ish offering, even if the food had been "to die for". That said, my small sample of their food and service was superior to anything I ever had at Kam's.
Kam has always provided friendly, prompt service. One time I went in and one of my kids was melting down. Kam immediately brought us some soup and didn't charge us. Another time he gave us free ice cream for dessert. Another time he gave us free take out food as we were leaving. He is really a great guy. The restaurant is good as well. Food quality and price match. The other servers are great as well. This is a place that was a staple in the West End and now when were are close by on Broadway we stop by as well. I can't understand how some people have suggested he is rude...that sounds impossible and doesn't make any sense. This guy is one of those genuinely good people that are sometimes rare to find on this planet.
The food was fresh and hot, very tasty to say the least.
This is a good value place that I would recommend to friends and take friends to.
The food was hot and service was quick.
Place is clean and well kept.
To those with bad reviews, think what you're getting for your money (~$10 gets you chicken/beef/pork/vegetables). $10 at a fast food gets you a burger (usually ground up/processed meat), fries and drink.
Best value for the money.
I have been coming to this establishment for years now and have noticed a steep decline in service since the restaurant has moved to it's new location in Vancouver. It is now called Red Ginger and although the menu is still the same, there are a few issues that need to be sorted out.
Kam himself greeted and served us. We were seated promptly. I asked Kam for a gingerale when he approached our table and he cut me off while I was speaking to him. He should understand, after all these years in the service industry, that this is rude. Please let your customers speak, instead of cutting them off. I was simply going to ask him for no ice cubes in my glass, but he didn't let me finish. I had to verbally raise my voice, in order to catch his attention, as he quickly rushed away.
The restaurant has always seemed quiet on the weekend when I've come here for lunch. They have lunch specials which are around $7-8 which seems reasonable, but it really isn't all that great of a deal and I'll explain why. You get salad, soup, rice, and you get to choose the main entree (ginger beef, curry chicken, sweet and sour pork, vegetables, etc). You only can pick one item and there are no seafood choices for their lunch special.
I found it was an odd choice that Kam would hand out "lunch special" only menus by default. Since their main entree menu offers a wider selection of items and would be more profitable for the restaurant, but no, we had to request the regular menu.
After a brief moment, he re-emerged with my beverage. I than enquired about the soup that was served with the lunch special. I've always enjoyed their corn soup. Kam informed me that it was not ready and is only served at dinner time. He told me the only choice was sweet and sour soup, which I do not like. I asked if it would be okay to substitute the soup for a little more salad. He gave me a very puzzled look and I was offended, but I said nothing about it. Again, if this was an issue, it would have been fine, I just wouldn't have ordered the soup and would have been content with the rest of the entree. I asked him if I could have ranch dressing with my salad and I received the same puzzled look from him. I have never tried their dressing before, so I wanted to know what I could expect. He told me that "this is MY restaurant and I serve MY own dressing with the salad." Okay, that is fine. I asked him if he could tell me what type of dressing was used. He than said "it is a spicy thai dressing." That is fine, but because I do not like spicy foods, I asked him if he could place it on the side. This seemed like a request he was not expecting, because his facial expression changed and he said he would "try to see what he could do." Wow, not a great start.
After receiving my salad (with dressing on the side), it was a very small portion consisting of iceberg lettuce chunks. That was it, there was absolutely nothing else to it. The dressing was fine and I didn't find it spicy at all, but it was very syrupy and sweet like a thai chili sauce. I was very disappointed in their salad. I'm not sure, maybe this is common example of thai salad, but to me, chunks of iceberg lettuce still soaking wet, is not very appetizing.
I tried their ginger beef. I have always enjoyed their version of it and today was no exception. The rest of the food was fine. We didn't really have any other complaints about the food. It's not the best, but it's far from the worst we've tried.
Since Kam was our server and the restaurant was slow, you would have expected excellent service, but unfortunately it was lacking on this visit. Kam seemed to be in another place and wasn't his usual cheerful self. He forgot to bring us our order of rice, as well, he also forgot to bring my father a coke he ordered earlier. It is easy to overlook once, but when it happens twice like this, it makes you wonder what is going on. If the restaurant is busy, okay, I get it, but when it happens on a quiet lunch, on a Sunday afternoon, their really is no excuse for it.
I won't make an effort to come to this restaurant any more. I used to really enjoy coming here, but after this disastrous lunch, I would never recommend coming here for lunch again. With a large group and some coupons, it is still a good choice for an affordable dinner, but I would not recommend this establishment for an enjoyable lunch.
I had high hopes seeing a new place opening in the area but was sadly and suprisingly disapointed. The three dishes we ordered all were swimming in a soupy vegetable concoction rather than the smooth textures expected. The seperate dishes all tasted similar and even though the portions were large there was not a lot of taste. I was never a big fan of that Davie Street Restaurant so maybe that explains why. Sorry to say.