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Sunday morning dim sum with friends brought us here. We were lucky that our table of 4 walked in with immediate seating.
The menu sheet offers all your usual dim sum entries so the usuals were ordered: chicken feet, deep fried pork dumplings, har gows, siu mais, egg tarts, beef rice roll, spring rolls, durian pastry and a refreshing though typical lychee gelatin. The egg tarts and durian pastry were standouts, flaky pastry with a delicate and mild custard and durian filling. The shrimp dumplings were a little disappointing with the subpar texture of the wrapper while the poorest dish overall was the afterthought rice roll.
The servers were friendly enough with automatic refills and dish clearing but you'd be otherwise getting your standard efficient, no-frills yet hasty chinese service.
Overall quality came with a couple of misses but prices were on the higher end of the spectrum throughout. Ordinary at best I'd say.
they will try to rip you off , please read they bill if not itemize tell them to do so because they all in Chinese even you're white folks ..they overcharge me $ 250.00 until i asked them to print my order out ...listen i have nothing to against this restaurant just becareful with the bill. thank you
Went for dinner with the family.
We made reservations at 2 pm for a 6pm seating. When we arrived, the place was less than 25% capacity, but the few servers that were present barely acknowledged us. When we mentioned we had reservations, we still had to wait for 10-15 minutes while they prepared the table (inspite of the fact that the place was not full, and we'd made reservations 4 hours earlier).
Order 5 dishes. One of which, the server got wrong (they wrote down the correct menu item, but called the wrong item in the kitchen). We mentioned it to the waiter, who confirmed that they got it wrong, but we decided to eat it anyways, because we didn't feel like waiting for the kitchen to prepare it over again.
The food was actually good, albeit somewhat pricey, but service was substandard (slow and aloof), even by the lenient standards that I use to judge service at chinese restaurants.
Just like many other Chinese dim sum restaurant, most of the traditional dim sum food is available here. There are also some special dishes that can be ordered. Different pricing for different kind of food. The price is definitely pricey for a chinese restaurant. Dishes are always up to standard, size of the product is not too small, but wouldn't be considered large. Their speciality plate is the [liu sa bao], which is a must try!
Food was good but expensive. Expect to pay 50% more then other dim sum restaurants. Tables are too close together. Service was okay and the place was clean. I can understand the image they are trying to achieve with their prices but when it comes down to charging for Chinese tea I gotta say "nuts to that". Will I be back? Only when someone else pays.
As an avid dim sum goer (every weekend and many weekdays when I can't wait for the weekend) I was impressed and excited to have found Prince. The dim sum is freshly made and while the "har gow" (shrimp dumpling) is mediocre, they offer many exciting and new dim sum dishes that make up for it and then some. Among my favorites are the lobster congee, king crab congee, curry cuttlefish (very tender), scallop dumpling and lychee gelitan.
Also, durian lovers: they have a really good durian puff pastry!
This is still a fairly new establishment which means the service is impeccable and the food is great. Like most dim sum places, parking is an issue so go early and make reservations. Try going on a weekday -- it's usually only a 10 min. wait for a table =)
Well I've been to quite a few Chinese restaurants but when it comes to rudeness and snobbishness, this restaurant comes near the top. First of all, the food is overpriced. Second, the staff seems more concerned about tips than anything else. If they see that you are well dressed and order expensive food, they will service you much better. If you look like ordinary folks, they will ignore your table entirely.
Mrs. C and I were with some guests and we decided to try this place because it was central for the group. The restaurant is a typical dim sum and banquet place and it looked okay, except for the horrible w/c. Service was good throughout the meal, and as a previous reviewer remarked, the prices were a bit high for the 'hood. We had the usual suspects, although there was a bean curd dish and one with beef brisket in a brown sauce that I hadn't had in Canada before. That was nice change. Other than that we had siu mai, har gow, chasiubow, spicy deep fried squid, fish congee, and eggplant stuffed with shrimp paste. All were just fine. You could do worse than this place.
I came here with some friends on the weekend and wasn't blown away. The menu features a large selection of both regular dim sum items as well as chef's specials. No carts here, you select your items from the double-sided menu sheet and they bring you the goods.
I liked the sticky rice in lotus leaf here. Was done perfectly - rice wasn't too mushy nor hard. The egg tarts are also must-mentions. It's a nice flan-type custard and not the thick eggy custard kind.
Service was iffy. Our table filled up quickly with dishes and when there wasn't room, the lady just stood there and said, "No room!" and waited until 'WE' shuffled the dishes around to accomodate what she was bringing. A little too much attitude for my liking.
Today was Mother's Day and instead of flowers, I requested to go for dim sum with my family. Reservation was made for 10:30, but we ended up sitting down at 11:00 as it was very busy.
Food came promptly and the quality of the food was amazing. Yes, it may be a bit pricey, but it was worth it. We ordered 12 dishes and all were very good. My favorite was the deep fried squid with spicy salt, it was so tender, their sui mai was the best. I love their durian puff pastry, none of my family would touch that stuff. I ended up taking my dessert home, so I can have it with my afternoon tea.
Service was good, tea was refilled, empty plates promptly taken away. I would of rated it a 4 for service, because I was not pleased that I had to wait half an hour for a table despite the reservation.
Overall, its a great place to treat someone special for dim sum.
This is one of the better Chinese restaurants I've been to. Immensely popular, I was glad to have reserved a spot the day before. We got there early, and there were MANY people waiting outside. Totally crowded. But as soon as the time we reserved came, we were instantly seated. The servers were friendly. Food was one of the best I've eaten at many chinese restaurants. Great dimsum. I'm willing to come back here sometime.
Don't forget to make reservations!!!
I was waiting in the line up on a Saturday night with my family (3 people including me). My mom arrived first and asked for a table. She was advised that she will have the next available table in 15 minutes. There was no other people waiting at that time; she was the only one waiting. Few minutes later, an Chinese woman came in asking for a table for 4-5. Waitress took down her name and went away. Few minutes later, one of the waitresses looks like a more senior one (in experience not age) said hi to the woman and acted like they were friends and asking her "why haven't seen you for a long time". However, I didn't pay attention to their further conversation. After 20 minutes, more people are walking in and asking for tables, but we were still waiting. My mom asked the waitress again, they said the customer was paying already 10 more minutes.
Chaos started after this, servers started moving tables from the back to the waiting area. The woman waiting behind us got called in by the waitress who was saying hi to her. We were like, we were the first one in line. We were then arranged a tiny small table in the area where a big family was having a party for the new born baby.... We complained, how can they arrange a table for that woman first and arrange a small table in such an inappropriate area (noisy, crowded and disorganized). The stupid waitress said " because they reserved the table first". This is what make us angry! She didn't know we actually knew that woman and she has never made a reservation before!! If you are trying to give a table for your friend, please be smart! Don't play dumb to me. I know what you want to do, but act smartly!
Other servers were trying to comfort my mom, but all they were saying was "it's weekend, you have to compromise in busy days." What are you talking about! Do you mean I can have a discount on busy days? No! Do you mean I shouldn't get the food quality and service quality on busy days? NO!
Anyways, the food took very long and they dont' taste so well. I would never come to this place anymore, because I CAN'T EXPECT TO HAVE GOOD SERVICE OR FOOD ON BUSY DAYS!!
Whoever owns or operates the Prince Restaurant, you will never have busy days! Not anymore! The waitress or host on Aug 14, 2010 who gave a table to your friend, you can give all the empty tables to all your friends now.
Parking here is always a hassle, as the lot is small and many spots are reserved for the video store next door. So be prepared to park as far as the skytrain station for a brisk 5 minute walk.
The ambiance of the restaurant is much like you would see in a higher end place in Richmond. Relatively clean on the outside, servers in uniforms, etc.
The food is decent and we've never had any "bad" food here yet. They have the usual items like Shrimp Dumplings, etc. which are always tasty.
Now as for the service... We've been to Prince quite a few times now, and noticed a trend. If you go with someone who knows the staff you get good service. If you're some stranger off the street, they certainly treat you like one! We've had dinner here before with 20+ people, and they still treated us quite poorly, even getting mouthy about a request to change plates after serving us crab.
Prices here are quite expensive. On par with high end places like Kirin, which is far superior in food quality and service. Expect to pay a good 50+% more than your usual Dim Sum place for the same items.
Now as for cleanliness... If you check out the Fraser Health authority, you'll notice they've been closed a couple times. For what? For RATS! The poor service and over priced food was bad enough, but rodents in the kitchen really seals the coffin in this place.
Went there tonight, 3 of us. After going there two weeks ago for a birthday banquet, I kept thinking of having their smoke tea chicken again. It was actually very expensive for the whole chicken $30 but it was good but not sure if worth that much. Had a fruit and prawn dish, $16, delicious. and Chinese Broccoli with slice pork, $15. which was good too. Service was great. Each waiter was nice, one even pour tea for us which surprised us since we usually have to pour it ourselves. Overall service is good, food was good but for the value, we may have to go there only once a while. Will have to try dim-sum there one day.
I must concur with previous reviews re the lousy service. Even making reservations doesn't mean anything as you still have to wait 45 minutes to get your table. They are very disorganized and cannot handle the high volume, especially on the weekends.
In defence of their food, I must say that I have had very good experiences in this area. The meals and the dim-sum that I have had lately have all been consistently good.
I find there is great value for the money at dinnertime in that their dishes are a healthy size and will feed more than the average as compared to some other restaurants.
I would return but definitely not on the weekends. Also go earlier, around 5:30 for dinner before they get too busy.
In terms of taste, it is on par with other expensive Chinese restaurants in Vancouver. Yes, it's very pricey and can certainly take a big bite of your wallet. The service is as usual for any Chinese restaurant. It's only good when you know them and speak the same Chinese dialect as them. I only come here for the food, so despite getting so so service, I'll still come here once in a while when I feel like splurging a bit. Just make sure you don't ask or take any suggestions when the staff gives you any. They always suggest you get shark fin soup, Alaskan snow crab legs, lobster, prawns, clams, and fish. One time the waitress suggested I order a fish without them telling me the cost and it ended up being $70 dollars. It was the most expensive fish I've ever eaten and it tasted just very ordinary. When eating here, unless you want to dish out $40 or $50 per person, don't take their suggestions despite how much they try to bully you into ordering more food or keep on suggesting food for you to order.
I came here on the weekend for my b-day dinner. Firstly, the decor of the restaurant is really nice, never went to the previous restaurant but you could tell they spent a lot of money on renos. Washroom was very clean also.
We started off with a cold plate - standard jelllyfish and pork hock, smoked salmon and fried beancurd wrap, nicely done. The second course was the peking duck - wrap course. Excellent duck, very crispy and the chinese pancakes were steaming hot still. The lettuce wrap course came about 5 minutes after that, it was tasty, but a little too much waterchestnut filler for my taste. Next came the fish maw soup. This is probably the only complaint - the food came out way too quickly for us to eat. We had to tell the wait staff to tell the kitchen to slow down. The soup sat there for about 10 minutes before being laddled out, but it was still steamy and yummy...probably could use a little more salt though. From then on, there was about a 15 minute wait before anything else came out. Probably because the restaurant was filling up by now, since our reservation was 5:30 pm, it was about 6:30 pm before the next round of dishes came out. We had a whole crispy skinned chicken which was excellent. Some spicy beans with some type of seafood (my parents still won't tell me what it is); scallops with gai lan (gai lan was very fresh and cooked to perfection, huge fresh scallops also); stir fried pea shoots with garlic; a tofu and meat hot pot and finally a plate of sweet and sour pork.
Service was attentive and quick. Requests for ice water, extra hot water for the tea refills and napkins were quickly dealt with. They even brought a teapot with hot water on request, as my wife needed to warm up a bottle for our infant daughter. Not sure what the bill came to in the end, it was like $220??? incl tax and tip and well worth every penny.
They use to be decent until recently. I made a researvation and ordered in advance their special tea chicken for $10. When i was there they told me they made an error and didn't place my order for the chicken. The waiter said :if they forgot to write it down then they forgot too bad". I was very displeased with his attitude. He said he will try to find a solution. He went into the kitchen and said there was half a chicken left. We asked him how much he is going to charge. He said "its our fault, we will give it to you $5". we took it and when the dinner was over we got our bill they charged us $8 for the half chicken. We complained to the owner of the restuarant she said half a chicken is $8. We told her we ordered in advance and she said too bad, it doesn't matter. She had a very bad attitude. She even said that the waiter shouldn't have given you the chicken in the first place. "you don't even deserve the half chicken, I rather give it to the begger then to sell to you". When i heard those words i was shocked.
We told her again that we did order the chicken in advance and it is their error for not writing it down. We also told her that we paid for our food with money and are not beggers. We are definitely never going back.
After living close to 4 years in the renfrew area, this is the first time going to this restaurant. Indeed it was not a bad experience.
Service: Pretty standard service for a dim sum place, teas refilled, food delivered to our table fast piping hot.
Food: majority of the dishes were very delicious, especially with the bean curd wrapped in pork and veggys with delicious broth.
Value: Heres the down side with my review. Food was not cheap at all from what you expect from Van east side, no offence. For the prices that range from 3:95 and up, I would expect it from Richmond top of the line restaurants like kirin, sun sui wah. We had 7 dishes comes to $37 tips include.
Verdict: I'm always open to trying new places and I will still continuing doing that.
if you are looking for the worst service I may have ever seen in a any lower mainland dim sum restaurant and I have been to most of them, i.e. extremely arrogant and downright rude which starts with the manager, and mediocre food which gave my wife and I diaherrea immediatley after, then this is the place for you!! If this is not what you are looking for then I would recommend happy valley which right nearby or anything else for that matter
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