The Poor Italian is a restaurant on East 1st Avenue that showcases fresh handmade pastas, meat dishes including sausages and hams that are cured in-house, seasonal vegetables and other local ingredients.
At first when we heard about this restaurant we remembered bad reviews and unpleasant food, however, they have changed chefs and now chef Gerry and his kitchen crew are absolutely fantastic! Upon being seated, the atmosphere was pleasant with a nice dining layout, traditional Italian music lightly playing in the background, and nicely lit focal points such as the bar area and traditional decor. As we opened our menus we were delighted to see such a vast variety of wines and liqueurs, we were surprised that the poor Italian had such a vast variety to choose from and it was definitely a change of pace from our usual watering holes. Secondly, we observed on the table a promotion of special pastas offered on pasta nights and a seafood festival coming up in June. We were super excited and had been telling all our friends and family about this event. As we began to skim through our menus, we noticed a stocky older Italian man with salt and peppered hair tending to other tables. I'm guessing he must've been a manager or something. As we were looking at our menus he was servicing other tables and his attitude was just appaling. How could a manager speak to customers in such a entitled "I'm the boss" mentality is beyond me. He was rude, unappealing, and worst of all had his fingers in the food when carrying dishes to the tables. I was absolutely disgusted with not only his attitude and personality, but poor service skills and demeanour. If he is the owner he definitely needs to stay out of the restaurant, and if he's just a manager he definitely needs to be let go of, I'd expect such a classy upscale fine Italian restaurant to show a little more class when hiring personnel to be the front lines of your establishment. By now I had already lost my appetite but decided to give the food a shot, to start off we ordered the carpaccio which came as expected but was delicious none the less. Followed by the antipasto misto which had a assortment of Italian meats, cheeses, and olives enjoyed with bread and traditional olive oil with balsamic vinegar. Next came priuschutto wrapped cantelopes and calamari which was absolutely fantastic! A genuine taste with amazing attention to detail and flavours accentuating the natural flavours of the key ingredients and not heavily seasoned to mask errors. I was pleasantly surprised with the appetizers and had regained my appetite thanks to the kitchen staff. As we finished our appetizers the bussing staff was quick to remove and clear empty dishes from the table and the waiters were quick to help us pour our wine and waters even though we had bottles at our table and could've done so ourselves. This was a very classy touch. But again mr MANAGER had to walk around with his entitled attitude and nose stuck up in the air to offer anything to us let alone bringing us more desired bread. We had asked him twice to but he mumbled something under his breath to the words of "you don't f*cking need it" or "I don't f*cking need this".... Either which is just as bad... I am not deaf and know what I heard and will NEVER return to this restaurant. I am NOT fat or obese if that is what he was implying, and if he doesn't need this he definitely will NEVER get my service EVER again. Our table spent upwards of $500 for dinner which isn't cheap to be served by people like this?! You've GOT to be kidding. We had told all our family and friends to attend the upcoming seafood festival but will be telling them otherwise!! No way will they be getting our patronage or service let alone our referrals. The food was delicious but definitely not worth being belittled by the manager in the front by the bar. They had lost our respect and impression. All in all for a classy establishment such as the poor Italian trying to serve fine dining and delicious food, you could really use a makeover in the front head of staff position. The only thing dragging this place down is the "mr. Entitled" manager with the salt and pepper hair who looks like HE doesn't need it.
Have driven by this place many times, and decided today with a friend to come for dinner..... When we came in, we thought the ambiance looked great and were looking forward to a nice dinner.... We werw told we would be seated momentarily..... Time passed about twenty minutes ans no one came..... My friend and I just decided to get up and leave.........
Not recommended..... Will not be back
Our party of 4 had lunch here last week. The inside of the restaurant is very nice. It has a cozy feel to it with its warm paint color, paintings and décor. The service was very basic. There was no effort made by the waitress to engage us in any conversation. I’m not sure whether it’s because there was just 1 man at the table and she felt that she didn’t have to extend herself. In any case it did not make us feel especially welcome.
Between the 4 of us we ordered 4 pasta dishes – pasta with Italian sausage, tagliatelle with duck and forest mushrooms, lasagna and penne arrabiata. My pasta dish the tagliatelle with duck and mushrooms was very disappointing. Since we were with a group I did not want to say anything so I just left the majority of the meal on my plate. What a waste considering the dish was $20.00. The waitress did not ask if there was a problem with my meal. In fact there was no quality check at all. Lunch was served with a very nice baguette. The baguette was in fact the best part of the meal. Most of the pasta dishes at lunch are from $l6.00 to $20.00. For the quality, ambiance and service I feel it was overpriced.
I would definitely not return. Vancouver has too many really good Italian restaurants that offer better food and service at more reasonable prices.
This wasn't my first dining experience here but will certainly be my last for a long while. The difference in the quality of the meal surprised me. I was so disappointed that I felt bad for raving about the restaurant and dragging my party here.
The only foods that stood out were the calamari appetiser and lasagna. The other dishes ordered braised beef ravioli with sage butter - lacked flavour and was not filling in the slightest. At $20 a bit more food was expected. Each dish we had, missed the mark - either due to the small quantity and/or flavour. Which was a shame.
Unlike previous reviews, service today was good. Granted we were waited on by 3 different servers, none of them were too intrusive. Our main dishes were served at different times - I understand the kitchen may have been busy but common sense people, bring everything out or nothing.
Perhaps when the memory fades will I try again, highly unlikely but you never know.
Been wanting to try this place every single time we drive by. Finally took my husband and family there to celebrate his birthday. Decor looks nice inside & out - a good surprise given its location. The waiter seemed friendly enough, but ended up ignoring us for the duration of the meal - took him forever to bring us food and divide up the birthday cake at the end. It didn't feel like other warm friendly Italian restaurant that we're used to going to. One thing good was that the appetizers were delicious - we tried both the bruschetta and the spotted prawns, but the entrees were pretty disappointing - homemade pasta that had a weird after taste and got cold and mushy fast. My in-laws had that evening's seafood special which they said was alright. Overall I thought the meal, service, and value wasn't that great - it left me wishing for so much more. =(
After hearing the buzz about this new restaurant, we decided to check it out on Friday night. We had a reservation and were promptly seated although it took about 10 minutes for a waiter to come over and greet us. After that little blip however, the service was very attentive.
The room is nice with a old world feel although its a little cramped with not enough separation between tables. To start, we had the antipasto platter which comes with a wide variety of meats cured in-house, cheeses, fish, eggplant, artichokes, and olives. Its a large and tasty plate of food for just over $13. I had the rack of lamb which came with a half a rack and a variety of veggies and potatoes. The rack wasn't trimmed like I would have expected but it was still good.
Overall the food was very good and a great value. The prices are very reasonable but it is in East Vancouver so maybe they are adjusted accordingly. I would definitely return when I am in the mood for a well priced, classic Italian meal.
Driving by, the restaurant name was quite catchy so I stopped in with my father to have lunch one day. My impressions of the place.. NIce looking inside & out, polite & professional staff. Menu is a little pricy but that's ok if the food matches the price. We split an appy, the calamari.. was ok. I ordered the risotto al barolo & the waiter suggested that I don't get that & that I should try the risotto ai funghi (mushroom risotto) instead. He said the one I ordered wasn't that good.. Why is it on the menu then?? So I tried a plate of both risotto's, half & half. He was right, the mushroom version was much better. My father ordered a simple italian dish, spaghetti with meat balls. He said he could have made it the same at home & he's no chef.. So after a $50 lunch for 2 I wasn't impressed with the food. It was ok but I've had much better for less price. When returning home I checked out the restaurant's website, nice site! Looked over their menu & noticed they had a bigger dinner menu to choose from so decided to give it one more try.
Round 2: I took the wife for dinner on a saturday night. Our server was very friendly, professional & knowledgeable. We shared a half litre of pinot grigio & she had the prosciutto wrapped chicken breast for $26. I had the Ossobuco with butternut squash risotto for $35. My dish once again was just ok, nothing special or memorable. In the end I decided that I will not return to this restaurant. The price is high but the food is average. I gave the food a 3 out of 5 but if there was an option for a 2.5 rating that is what it would have received.
My family and I took my Father in Law here (group of 6) for his birthday dinner last week. We were sat in the middle of the main room right away as we had a reservation. Ambiance is nice, lots of people, nice level of music, chatty but not disruptive of our dining experience.
Our server was fake the moment he got to our table, he apparently used to work at the Cannery and had mentioned that he was having all sorts of trouble with opening wine and being busy. Sort of a put off but we brushed it off.
I asked for the wine list which was very fairly priced and had a lovely selection, he handed it over and we had to wait another 10 mins after to actually order it then another 5 for him to bring it; we saw him running around, but then again so was everyone else including management, bussers and hostesses so there were plenty of people to help if needed - the only reason why i say this is because I used to work in a restaurant and noticed.
After he opened our wine he poured the entire bottle into 4 glasses (the other 2 weren't drinking), now it's not a big deal but I'd like to have my wine staggered, he even said something like "woah, I guess i over poured, heh" or something.
He mentioned the fish special which was a mediteranean white fish prepared and served whole then deboned tableside by a sous chef. My father in law and husband ordered it. It sounded fantastic. After sharing an antipasto platter which was very nice btw, or meals took approx 40 mins to come out. 2 fish, 1 osso bucco, 1 salmon, 1 bone-in chicken and my mussels. As our food was brought to us we waiting for the frenching to begin for both guys as this was apart of the service, no one came and therefor we waited while our food grew colder by the second. Another server came, deboned one and walked away, we had to call him back and he said "oh I thought there was only one". He proceeded to debone the other and finally, I'd say about 7 mins after receiving our meal, we started. My mussels cold, but broth flavorful, so it had potential, the fish apparently was overcooked and dry, salmon was nice as was the chicken, the ossobucco was salty and very very very small and over priced, with poor presentationa and crunchy risotto.
Our server was overall poor as was our food. From the looks of it most people also had some sort of issue, cold food, poor service, etc.
I won't be back, our bill was about $260 plus tip which is not bad for our group to eat, good value, but not worth it since the food is lacking and the service is really really poor.
The chef came by and asked how our food was but didn't stop just basically said "hello how was everything" and didn't wait for anyone to respond; just walked away. It just got a review in the Globe and Mail and I couldn't agree more. Overall a miss - another thing with the server before I forget; he was cleaning a nearby table and for whatever reason it caught our eyes, he looked at the bill, said something like "pfft, what a joke" and slammed the billfold shut, obviously he didnt get a 'good enough' tip. He obviously didn't know that a) people could hear him and b) we were watching him but it made us all laugh, that pretty much summed up at evening there.
I was extremely disturbed with the service here, after making reservations we had to wait 10 minutes for our table when there were clearly 3 open tables available. After we sat down, no one ever came to give us water or bread, after about 15 minutes I was kinda furious already. For the kind of ambiance and price they are charging I would expect more service and experienced servers! First of all what server??! We had no server, some guy behind the bar came to take our order, and when they were setting down our utensils they were reaching over us and not sure where to put things playing back and fourth..back and fourth...For start, the steamed mussels had really little flavor, and you don't get the good quality ones, they are small! The Caesar salad I ordered was the most dry and bland Caesar salad I have ever had, there were barely any croutons and dressing, luckily I was really hungry so I finished it. The dishes were all placed in front of the wrong people, if they knew what they were doing it would of been all good! Entrees finally arrived, the Veal Chop was meaty but dry, there were barely any sauce to eat with, the portion was decent but it wasn't satisfying. The pasta was okay, the sauce was creamy but the clams were TINY! LOL I can't believe no one ever came to ask how our food was, not to mention fill our water. Unbelievable! I've had way better Italian at many different places, what a disappointment, poor italian...poor service = bad dinner!
Lord knows good ol East Van has been in dire need of a good Italian resteraunt for years. Seems strange that, though the area is still home to thousands of folks of Italian heritage, its tough to find decent Italian food here. The Poor Italian might remedy this situation. But my single dining experience there left me feeling much lighter in the wallet but not overly impressed with any facet of the evening. The prices are definitely West Side and the portions a little skimpy. My Linguine Vangole was tasty but skimpy for $17. My friends prawn and scallop dish was a decent size but was closer to $30, if I recall correctly.The shellfish was cooked simply and perfectly. Our shared caesar salad was too small however tasty. The room is a little cramped affecting the ambience. However, they've done a good job with what they have to work with. It wasnt long ago that the space was occupied by a shabby breakfast joint. Dinner for two with a half litre of house red swill came to $100, tip incl. Not crazy... but if I'm dropping that kind of cash I want exemplary food, service and ambience. We got satisfactory and I'm not rushing back, Tony
After seeing all the mixed reviews, I was a little apprehensive about going here but my boyfriend booked us a table for New Years Eve, which was of course a set menu.
The valet option was nice but definitely mandatory due to the small parking lot. The restaurant is small but nicely decorated except for the plain ceilings.
The staff was nice and attentive; the only downfall is when the bartender (nicely) rushed us a bit due to seating times (set seating for New Years' Eve)
The food was good, it was a set menu with 5 plates and a entree option.
The first plate was a antipasto platter which was phenominal, probably one of the best we've ever had due to the great selection.
The bread at the table had a nice variety, but could have used some oil and balsamic on the table.
The second plate was a trio of homemade pasta which was alright, it wasn't anything spectacular but it was a nice touch.
The third plate was a salad of some sort but it was so boring no one ate it
The fourth plate was our entree of choice: rack of lamb, veal medallions, Sea Bass, Salmon, and Steak. Being vegetarian, they made a platter of mixed veg for me which was huge and very flavourful. They even made a couple eggplant parmesans which they don't even have on the regular menu.
The fifth plate was Tiramisu which was DIVINE!!! Real custard, perfectly drenched ladyfingers, heavy expresso taste and real chocolate curls on top. Probably one of the best i've ever had.
The experience was good, not the best pasta i've ever had, but we'll definitely come back to try the real menu!
A date night tonight, and we chose The Poor Italian.
We made reservations, we like to dine early so we made reservations for 5:30pm. Althought quiet then, by 6pm, it was packed. So I suggest reservatons.
We had a lovely relaxed evening. The service was excellent. Very attentive.
We started with the Antipasto, wow it was so much food, with fresh smoked Salmon, olives, beans, eggplant etc, all you can wish for in an Antipasto.
I had the Rack of Lamb, which came with roasted veg. I must admit the veg left a bit to be desired, but the lamb was amazing, a very good serving, full of flavour. I just loved it. One of the best things I have eaten in while.
SL had one of the specials, basically spagetti and meatballs, but that name does not do it justice. The sauce had such depth, the meatballs, had a hint of heat that played off the sauce. She loved it!
We decided to have dessert too, I had the Dark Chocolate Terrine, which was a chocolate lovers delight.
SL had the Tiramisu, and it was so light and fluffy, she said it melted in your mouth.
This place was packed, so I do suggest a reservation, but I could see the wait staff working so hard to seat everyone, and judge when people will move on.
Although a bit pricey for my normal dining, we would go back in a heart beat.
Went with my mother and boyfriend to celebrate his birthday. He had heard rave reviews on the Fox about this place and it's association to Tony Parson blah blah blah....
Flash forward to our experience. The nicest staff member was the hostess who was friendly and smiley. The rest of the staff there looked like they hated their life and were counting down the minutes till the end of their shift.Our server was nice enough but shy and very new. We ordered the prawns to start (5 for 14.00... bad value) and the flavour was okay. I am an avid seafood fan and spoiled because my boyfriend fishes, the prawns tasted fishy.
I had the tortellini and so did my mother, my boyfriend has the pesto pasta. He asked to have chicken added, but apparently the kitchen does not stock chicken... so he asked for prawns. We were charged a WHOPPING $2.50 per prawn. Even Hy's doesn't charge that much! He ordered 5 because he was the birthday boy.
All of our food was so so, I have had much better Italian elsewhere. Our bread had to be prompted to be brough to us, the drinks were average and I put on the reservation it was my boyfriends birthday and no one wished a happy birthday to him till I very blatently told the staff at desert time. They did bring a tiramisu but I just wish we had gone somewhere else. It left me regretting the decision.
On a side note, there was an employee dining on personal time and he was going into the fridge and grabbing bottles of wine for himself and getting rather beligerant to the employees about this and that. His kids were running around the restaurant screaming and crying... it was very distracting and somewhat rude. Not a professional site at all.
After driving by for years, meaning to stop in, we finally ate here - and were very glad! To be honest, it doesn't look like much from the street, but once you're inside and above street level, the views out the large front windows are of trees and mountains, and the warm interior makes you feel right at home.
Service was friendly and efficient, and there were lots of delish options on both the drink/wine menu and the food menu. We shared a daily special salad of beets, arugula, gorgonzola, poached pears, and candied walnuts, which was fabulous. We also had an appetizer for the table - which they generously upsized without request - of charcuterie, olives, pickled beans, etc; wonderful mélange of flavours. I had another daily special for my entrée, a seafood pasta with lemon and herbs, and it was a rarely-achieved balance of perfectly cooked pasta, generous seafood, and just the right amount of a tasty sauce.
Overall, a great night, and we're already looking forward to going back.
Visited as a party of six (three couples). We had a reservation and it was honoured promptly and without incident. The table was of an appropriate size for the group, the table setting was handsome and the seating was comfortable.
The waiter was reasonably attentive with drink orders but it did take a little while to get our food order in.
Aaand the food. Stunningly horrible, we couldn't actually believe how bad it was. Only one person of the six enjoyed their entree - the lasagna. All 5 other diners in the party had terrible dishes.
I ordered some sort of spinach fettucini type pasta darkened with... something like squid ink, to make it very dark green (looked kind of ominous but I did sign up for it, so no foul there). It had perhaps trace elements, a few spare molecules maybe, of crab (or whatever seafood was paired with it) but nothing larger than 2 mm x 5mm shred of meat. As if that wasn't bad enough, someone decided to squeeze 18 lemons worth of sour disgustingness onto it. It was basically inedible.
My partner and a few others ordered various other pasta pairings with seafood. None had anything other than token shreds of what may have been seafood, and most had other wildly inappropriate flavour pairings that served to ruin the dish.
All in all, great initial service, okay-to-good-ish continuing service, but the absolute worst food I had in 2011. I'm not kidding. This is the WORST food I had all year. And for the privilege, it's also quite expensive, so there's that. Please save yourself the trouble and skip the Poor Italian.
The Poor Italian restaurant is the quintessential definition of self-deprecation. I'm not an expert, though my partner and I like to dine out, he's been a chef for 20+ years and I've been a HR professional for almost 10 years - so, we like to think of ourselves as a pretty good team when it comes to critiquing service & food. We rate on 4 things: 1st impression, food, service, and last impression.
1st IMPRESSION: 7pm - The parking lot has enough spaces, outside is clean and inviting. Valet parking for $5, but no valet. Obviously, the look and feel is that of fine dining (or an attempt at it) but casual enough. Two female hosts - My partner and I stand in front of them...eye contact...waiting..."Table for two." I say to them. "Do you have a reservation?" That was our greeting - a blank stare and "do you have a reservation?" I say, "No". "Well, I can seat you at the bar." "ALL these tables are reserved?" "Yes" she replies. There was 1 table for 2, 3 tables for 4, 1 table for 6 and 2 tables for 8 available from where I was standing and she was taking us to 2 of the 4 barstools available. We sit. I look at the rest of the restaurant, 2 more tables for 4 available. There were more tables than people.
FOOD entree: Our first 2 dishes, you'll have to forgive me, my partner does the ordering so I don't know the dish names - so I'll just describe what was brought to us.
1st dish: calamari in pasta sauce covered over sausage.
-the calamari; rubber, definitely not fresh.
-tomato sauce; out of a can with dried herbs for looks.
-sausage; supposed to be chorizo, bland and thick skinned.
NOTHING for the palate to be desired.
2nd dish: muscles in a tomato sautee.
-muscles: NOT fresh, overcooked, and cold.
-tomato sautee: or should I say, 'tomato sautee?'
SERVICE: we were sitting at the bar. Not really much to expect ordering from the bartender, I expect him to know drinks. Not food. Expectations were met. He was pleasant, responsive, let us know that our dinner was coming right up (20 minutes after the entree's were done). Asked how our entree's were.
FOOD main course: I ordered the special-sea bass and vegetables-literally, that is how it was described to me from the bartender. My partner ordered clam linguini? I know, not my first choice either.
My Sea bass with vegetables: WOW! what a variety of tastes. I had a good sized portion of sea bass with its own entourage of vegetables; spaghetti squash with brown sugar, asparagus, turnip, potato wedges, red boiled cabbage, and spinach. The sea bass was NOT fresh. I could barely even call it sea bass - its taste and texture resembled more like marlin, or shark - tuff, dry, previously frozen and still raw in the middle. NOT yummy. I gagged when the mixture of boiled red cabbage juice and over-sweetened spaghetti squash inadvertently mingled with my 'sea bass' prior to it entering my mouth. I'm not even going to get into how the veggies tasted... what more can I say but, 6 different vegetables??? of 6 extremely different tastes??? all mingled together with... FISH! "What the hell is this 'chef' thinking?"
My partner's dish is less dramatic. Linguini noodles, over cooked, sticking together. Sauce... hmmm some was there, I think. Clams, 4. Taste... bland-bland-bland. Bland.
TOTAL PRICE: $82.80
Last/lasting IMPRESSION: Sometimes, a restaurant can be a welcoming suprise, a "better than expected" experience, if you will. This was not the case. The reason for this review at 345am? The lasting impression? The appropriate word to use here for my discomfort would be - GAStronomy.
So, the overall rating of the aptly named 'poor italian'? They do not disappoint.
After ducking out of downtown early last night, we took a chance and ventured into the Poor Italian on our way home. As far as I’m concerned, there’s nothing like a nice tender osso bucco to combat the rainy night blues in Vancouver.
We enjoyed some appies, nice cold martinis and the sumptuous dinner that followed was served by very attentive staff. I’m glad we took a chance and got in quite easily without reservations, although, I hear they're recommended on weekends.
Despite my weakness for osso bucco, a few other items on the menu looked pretty tantalizing. The people across from us looked like they were really enjoying their ribeye steaks.
My girlfriend and I stared our evening with a tasty calamari and spicy sausage appetizer. We split a tomato and fresh mozzarella salad. Our entrees were served quickly and they were very much appreciated. The chef made his way around and greeted us all quietly and politely. It made us feel extra special. The food was amazing. I just had to taste my girlfriend’s veal saltimbocca, which was served with lots of fresh vegetables. It was really good. I’m going to have that next time we go.
The music was just right, a mix of classic jazz and some contemporary stuff. The ambiance was warm. We’re glad we ducked out of the All-Star game a little earlier than planned. Sometimes it pays to experience things on the fly. Good on you for opening this excellent restaurant, and on the east side to boot! I can understand why there’s such a positive buzz about the Poor Italian! Shh, I'm surprising my girlfriend by booking the P.I. on Valentine's
I thought, ok, this place looks nice from the outside, good name and oh, Tony Parsons co owns it, ok, big deal, what is it all about?? Being Italian myself I know the menu. First time I went back when it opened, I ordered the Antipasto, big and good valve for what you pay for. Second time, we ordered the Antipasto they cut down,not as much and too expensive for just 2 slices of Prosciutto and some crumble Reggiano??cheese, no big deal. Not too impressed with it so far, then I ordered the Pasta dish with Carbonara sauce, not too bad, too Al Dente. Second time I went there, I ordered the Gnocchi with Meat sauce, not bad, still too pricey for just Potato Dumplings. I know everything is Hand-Made, but come on People are you charging too much for that or because Tony Parsons name is on it???
Good Service, can be a little more not so stuck up, but all in all, it's too expensive and it's in the East End of town, not putting it down, I am from the East End myself. Like I said, everything is Home-Made so that's good but just too pricey, that's all.
Especially now with prices going up in groceries, fuel, etc, etc, etc.......
Before going here I researched many websites that offer reviews. After reading many of the reviews for Poor Italian, I was fully expecting to be dissapointed. I was there with my wife and friend and watched very hard to find evidence of the complaints already expressed by other posters. We ordered several appetizers and the prime rib for the main course. Everything tasted delicious and the servings were appropriate. The free bread was tasty and the waiter brought more bread when the basket was empty. There were lots of parking spots available when we arrived on thursday at 6 PM. The place was packed and was packed until at least the time we left at 8 PM. The only complaints I have are the location (not so nice) and the espresso I was served. The serving size of the espresso was the size of a thimble. It came in the usual small espresso cup but there was just a tiny tiny squirt of espresso inside. I have ordered espresso all over the world and I know what an appropriate amount is. No big deal. The food and service made up for those two concerns.
I would come back again for sure and as a matter of fact, I have already booked another reservation with a larger group.
Third time here, no special occasion. We came back because our first choice was closed on Sundays even though the previous two occasions here had service issues.
I started w/ a glass of tannic pinot noir from Mission Hill, probably a poor selection on my part but my companion asked what do I expect for $9 a glass!
I ordered the pappardelle w/ the braised lamb. It arrived too al dente for me, as it had on a previous visit, but too long ago now, for me to remember to ask tonight, for the pasta to be cooked a little longer. It again arrived too al dente for me, and I choose to send it back this time. My companion ate as slowly as possible but was finished by time the "new dish arrived" looking all saucy and gooey. The waitress took my companion's plate away. I ate a bit, but just didn't want to eat anymore of the dish. We asked for the bill.
The food wasn't really the issue, because customers not being happy w/ their meals in restaurants happens all the time- it's how the restaurant deals with the situation. This waitperson did not want to deal w/ me. She asked if I wanted it wrapped up, and when I said no she walked away to get the machine for our card, leaving the plate that I wasn't interested in eating anymore in front of me.
I didn't eat the meal, and she should have offered to take the dish off the bill. It would not have changed our minds about ever going back to the Poor Italian, but certainly, I wouldn't have felt compelled to registered to this site, and write this review. Issues do happen when dining out, but on those rare occasions when it does, those restaurants have always done their best to try to make it right, and salvage their reputation, as well as the customers' evening.