New Seafood house opened by a former Cannery Seafood House Chef. Prices are very reasonable and restaurant has a very pleasant environment with comfortable seating.
May 9th on mothers day my daughter and her family took me out to dinner. My daughter knows that I love seafood. So she took me to the newly opened Pink Peppercorn seafood restaurant in our neighborhood. I was glad because I've been hearing many good things about their seafood. My daughter had the reservation booked for 7 o' clock and when we got there It was at its full capacity. We had to wait for a little while and then one of the servers came over and cleared up one of the tables for us. Even though they were very busy we got great service. We ordered Salmon wellington, Lobster Special (my fav), Halibut Special and Blackened Catfish. The food were cooked perfectly and believe me when I tell you, I have never tasted a lobster cooked so perfect. Also the presentation was really good. I have been to many seafood restaurants in Vancouver, but none can be compared to Pink Peppercorn. When we were finishing up the chef came and talked to us and I found out that not only him but the waiters were also from Cannary which explained the great service we got. I was very happy that my daughter took me to Pink Peppercorn and I'll definitely recommend Pink Peppercorn to all my friends because its one of the best seafood houses in Vancouver so far and its great value for the money.
My parents wanted to go to the Pink Peppercorn for dinner before Mother's Day (Saturday night). I think they mostly wanted to go because they heard there was seafood, they liked the Cannery before, and they had heard the Pink Peppercorn was less expensive.
Let's start with the positives:
- food was quite good with large portions (salmon wellington and salmon special)
- food came quickly
- chef came by after the meal to ask how it was
- leftovers packed up nicely
- waiter was clearly experienced in serving
And now the negatives:
- mussels were overly peppery, clam chowder was a little too salty
- decor was blah. It felt a bit sterile - booths with vinyl seating plus giant tv in the middle of the restaurant (not on), plus kitschy leftover seafood decor from the Cannery. Just not the feel I would expect if I am dropping $20-30 per entree.
- lastly and most importantly, we waited in the front of the restaurant inside the door for 30 minutes (!!!!) before anybody came to say anything to us
Some further explanation:
The party in front of us were waiting when we arrived. After about 10 minutes, someone came by to ask how many were in their party and they said they had a reservation for 6. He said he'd go and check. Another 5 minutes elapsed where you could see him bringing food to other people and he came back to say that they had accidentally given away the table for 6 (to a table of 2 people) and that they would have to split into two separate booths. Needless to say, they left and went across the street to White Spot. During this whole time, nobody had addressed us, no "hi", nothing. I felt like they purposely did not make eye contact or something. It's not like they could have missed seeing us there. After about 20 minutes waiting, I went up to the bar area and informed the older female server that we had been waiting for 20 minutes and nobody had come to see us. We had a reservation and should we leave or stay? She did not even bother to turn around and said "we know. someone will come". No apology. Basically, she was super rude and if my parents had not been there, I would have walked right out. In 10 more minutes (total wait time now of 30 minutes standing inside the door), the older male server came by and seated us, with a simple "sorry you've been waiting". Really not the reaction I would expect when you have kept someone waiting without even saying hello for 30 minutes! Seriously, how hard is it to plunk 4 people with menus at one of your several empty clean booths? He sat us at a booth, then offered us the booth by the window. We didn't really care about moving, but he insisted as I am guessing he figured this might make up for waiting? So we had to wait some more for him to clean off that booth and move us over. Other people arrived after us and were greeted and seated in a relatively timely fashion, so I don't know what was up with us and the party ahead of us. Maybe because they were short-staffed (only 2 servers plus a bus boy/cashier)? Maybe because it was 7:30? They definitely had open tables, so it's not like they were at capacity or anything. I have never experienced that kind of service in any restaurant we have eaten at in the world. Maybe the experienced servers here need to have a meal at Joey's or Earl's so they can see what type of service most people are used to nowadays.
When the chef came by after the meal, I didn't have the heart to say anything seeing as how my parents did not want to cause a stir. I will probably write a letter to Eddie though - he should know that he needs extra front of the house training/staff if he has signed a 15 year lease as reported elsewhere.
Overall, I don't care how good the food was (it was all right, but not awesome), that kind of negative first impression cannot be overcome. There are far too many good restaurants with good value in Vancouver for me to waste more money and time going back to one that had such awful service. Sometimes you can accept marginal service because you're going for value and quality of food, but at this price point I expect MUCH better service than what I got.
Every Sunday a group of us guys hangout and do our thing. We always go for lunch, and one day we happened to spot this place, wondering where it came from. We decided to try it, and, speaking for myself, I was certainly delighted at what I found. We've been there twice now, one friend of ours going there three times within 14 days.
The restaurant has a comfortable, casual feel to it, especially with the marine-life props that are hung on the walls (my favourite is the swordfish). There's also a large TV screen in the middle, where the chef himself asked if we'd like to watch the game.
The server is fairly inexperienced, but is nice and attentive. The chef came out to give some suggestions on what to order, and responded accurately to our questions on what to order. He spent some time chatting with us about his business, about the food, about his travels. He was extremely friendly and seemed to know his stuff (we found out he was one of the chefs at The Cannery only after we finished our first meal there).
The appetizers/soups go from $2.75 and up. I had the clam chowder ($2.75) and it was fantastic. It was a decent-sized bowl, but the great part was the ridiculous number of clams in the soup. Every spoonful had me chewing on at least one clam, no exaggeration.
The entrees are priced between $10-15 and for me they were great. The two slices of salmon (combined to be about an inch thick) in the salmon burger was moist and came with a huge side of fries (salad an option for those who want it). The seared snapper was huge, coming with a side of mashed potatoes, asparagus, and other veggies. The presentation was nicely done, and the sauce (butter something) was delicious. A friend of mine ordered the seafood pasta, which looked very delicious with the variety and amount of seafood that was in it (scallops, clams, mussels, and prawns to name a few). It helps that the presentation was good, with the clams and mussels still in their shells and arranged nicely. I will definitely try that out next time I'm there.
I didn't get a chance to try the dessert out unfortunately as I was too full.
Although I haven't been here for dinner yet, I'd definitely recommend you go for lunch. Great value for great food.
We feel very fortunate to have received a recommendation from friends to try the new Pink Peppercorn Seafood house.
The menu choice is incredible. A dish for every taste.
For our first course we selected the San Francisco Style Mussels. We have chosen this at many restaurants,but none can compare.The white wine garlic sauce really complimented the mussels.
For our main course we chose the Scallops and Prawns. Sauteed perfectly and served with basmati rice,very fresh broccoli,asparagus and roasted red pepper.
Great deserts, we shared a rhubarb and strawberry crumble,delicious.
You will not leave here hungry as the portions are generous.
You will enjoy your dining experience here as the staff are most curteous and friendly. No long waits for your food at the Pink Peppercorn and you can relax in a cozy atmosphere to fully enjoy your meal.
For two people and three courses our bill was $75.00.
We went for dinner at the Pink Peppercorn this week. The food is the best we have had for awhile. It was very fresh and clean tasting. One of us had the Fresh Lobster and the other had the Salmon Creation and both of us shared the Mussels. For the both of us total cost was about $70 which is quite reasonable for dinner for 2. If you like seafood or miss the old Cannery this is the place to go.