Pho Hoa restaurants feature naturally flavored, low-calorie soups with the choicest slices of brisket, flank, eye round steak. Each bowl of soup is accompanied with fresh coriander leaves, bean sprouts, hot peppers, and lemon wedges.
My girlfriend and I waited 40 minutes for our take-out order, 25minutes spent drinking hot tea out of a plastic cup... a group of 4 comes in and gets their food before ours, so I of course asked the server why is it taking so long and reasoned it with because this establishment had only 1 cook working. That's fine, but then when the server comes out with our food I get up ready to take our food and leave asap, I grab the handle of the plastic bag and she snatches it back, asking me are you sure this order is ours. Even though we were only ones in that restaurant waiting for food. Like seriously, this server had an intelligence of a hotdog.
I always have found the food good enough at this place, but the dirtiness is actually so severe that it is gross. Grime and old food litter the floors and dirty the walls, and you better pray that you don't have to use the washroom while you are there. The service is terrible, in that they don't look at you, speak to you or acknowledge your presence. They simply listen for the number of your order and walk away, and you hope they understood. Usually they seem to. But if you are looking for "service" in the usual sense, it is not just poor, it is non-existent. Life is too short to eat at this place.
This place has multiple locations and I have been to three of them. They are consistently AVERAGE at best however do offer a better menu for the Pho-newbies (sorted by groups). Their broth is not as rich or flavorable as many of the top Pho places and everything seems a lil' off. Perhaps this is the "Westernization" of Pho - but I have to say "What The Pho"
OK in a pinch - but much better if you are seeking the true PHOnomenon
The place is quite dirty, not only on the floor, but also the washroom and the chairs. I saw there were lot of sprouts on the floor, but no one came to clean it up. And the spicy sauce was on the chair and floor too, this is disgusting.
The servers attitude was terrible. We had a baby trolley, we would like to sit at the corner table. But they never helped us to clean up the table, just only told us they were busy, and asked us to sit to the middle table. Then my friends tried to expain them why we would like to sit corner table, because it was safety to baby when they delivery the hot soup noodle in & out. Finally they saw us standing for a while, they came to clean up the corner table for us unwillingly.
When I ordered the special beef stew noodle, this is only one size and one price on the menu, they charged me large size price on my bill. I told them I ordered it before, your service also told me it was only one size for this special noodle and it was clearly written on the menu, but the server only said I ate the large size, so charge you the large size price. It was ridiculous, and they did not correct the bill finally. And they also charged all of my friends' noodle size were large too as my friends ordered the small size. They finally were not willingly to change the bill for us, but gave us unreasonable explain. This was so terrible dining experience when we met these unbelievable bad service and we ate very angrily.
And the porton of large size was so small, but cost you $7.76, only few slices of beef and noodle, We all never go to this noodle place to eat again. Very pricy but terrible service and food. There are lot of better nooble plavc on Main and Fraser too.
The 1st time I tried this place was in San Francisco's Chinatown.
Subsequently, I was a regular at the various locations in the Lower Mainland in the 80s until I moved away to Europe.
Being back, I visited this location, and noticed it was expensive for what you get. Theres' hardly any noodles or meat in soup. The soup tasted "off". Not bad, but not good...
My guess is the priority of head management is global commercialization/expansion of this franchise, and not on the food itself! Too bad... Pass on this one. Stay with the traditional restaurants. Tip: at Nanaimo and East Broadway, opposite Trocodera Italian Restaurant, is an awesome traditional Pho' restaurant. Large vietnamese families make it a custom to go there every weekend, so lineups are long. But the wait is well worth it. Food here is as authentic as it gets!
went there a couple times because it's close to my house and they are open late. service is decent, price is reasonable and food is reasonable. i can't say anything good about this place but nothing bad about it either although the couple times i had the deep fried spring roll they were a bit cold and soggy, almost feels like it's been deep fried some time ago and just left out on the counter
went there and told them that i am severely allergic to peanuts, when they brought my food there were peanuts sprinkled on top. we sent it back and they assured us that it was a new freshly cooked dish (not the old one with the nuts taken off). sure enough i had an allergic reaction and upon digging around, found crumbs of peanuts. some people have severe reactions to peanuts and can die.
the place was dirty and the washrooms disgusting. the food doesnt look good. the only thing that is ok is the pho.
The pho tastes like most pho hoa places I've been to...which means it's edible and filling for the money. My boyfriend had a jackfruit shake and we found the waiters's hair before he started drinking (ew!). they did make another drink for him though..at first he didnt look too happy that he had to redo it but then i think he was just tired because it was past midnight. He came back looking apologetic. So it was an honest mistake. And we'd probably go back during late night hours when there's not much open
I've been to other Pho Hoa locations that were much better. Came here twice only cuz it's close to Langara; both times the room is filled with tables full of left overs, the tables are sticky, and the service staff doesn't talk to you. They walk up, listen for a number, and walk off without even giving you indication that you exist. Food comes fast, but the soup is bland, the noodles are stuck in a cold bunch, the meat is tasteless and so little on top. Basic bowls are 6.95. There are much better and cheaper around the city. Just go to subway next door instead.
Paying $8 for a large bowl of beef/meat ball noodles only means having a bowl of over-soaked pho noodles with 2 meat balls and 2 slices of beef. IT DOESNT WORTH!
However, since there is no other noodle place closed by it, sometimes I have no choice not to go there.
Of 3 times I went, the noodles soup tastes average and the noodles are over-soaked.
1 of the time: I order the beef brisket rice noodle (w/o soup). The noodles were tasteless although the taste of the beef briskets are quite above average.
Sadly, I may go there again but will try something else.
By the way, the service is below average because (I think) they dont train the servers. E.g. When they are serving you, they dont look at you, rather, they are like thinking something else. Also, they hardly notice whether or not your tea "kettle" is empty. And one more thing I dont like is that sometimes when the server is cleaning other tables, he/she "parks" the trolley right beside me.
I am sorry for the harsh comments I leave, but they are all facts. I hope this resturant, Pho Hoa, will improve in the near future.