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Pho Hoa

3121 Granville Street
Vancouver, BC V6H3K1
Tel: (604) 731-1817
Neighbourhood: West Side


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Poor Customer Service, Poor at Taking Proper Orders
By Ameslee of Vancouver (1 Review)
Submitted Thursday, January 17, 2013 - 4:37pm [Take-out]

I have eaten here before many times due to the fact that it's near my house. Anyways I am very disappointed in the fact that they cannot get an order right. Today I ordered 2 vegetarian salad rolls and asked if they could put veggies in it this time since last time all I got was rice noodles in it. When I picked up my order today she tried handing me a take out bag filled with 2 shrimp salad rolls and a pho beef noodle soup and she argued with me stating thats what I ordered...UM I KNOW I DID NOT ORDER MEAT. So then after she decided to correct my order of 2 vegetarian salad spring rolls I checked it before I left and all that was in the roll was rice noodle and 2 pieces of limp lettuce. Disgraceful!!! ITS CALLED A VEGGIE ROLL add VEGGIES... and this has happened many times where I get my order and theres some kind of mix up or they add something they shouldn't have. IT wasn't even busy they had 1 person sitting in and until they decide that customer service is KEY I will not be returning with my business. Future note CHECK your order before you leave

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