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2.5
  • Food3
  • Service2.5
  • Value2.5
  • Ambiance3
  • Reviews22

Phat

1055 Mainland Street
Vancouver, BC V6B5P9
Tel: (604) 684-6239
Neighbourhood: Central

Reviews

Displaying 1 - 20 of 22 Reviews FoundSort: Useful | Helpful | Reviews | Date
What a disappointment!
By hungryjo of Vancouver (175 Reviews)
Submitted Thursday, October 28, 2010 - 2:13pm [Take-out]

I bought a coupon online awhile ago and I think it was time to use it. I had to go out of my way to go to Yaletown. I don't normally hang in Yaletown but I wanted to give this sandwich shop a try.
First thing first, the menu was very hard to understand. You have to know what you want or you'll be standing there dumbfounded for hours. The menu on their website was easier to read but it's my fault for being unprepared. I was standing outside looking the menu and a friendly guy greeted me. I stepped in and looked at the menu inside, I still had trouble understanding what's going on. I remember reading "triple decker" on the sidewalk menu so I decided on that and a small hot chocolate to go. In my head, triple decker has 3 slices of bread, tons of ham, tomatoes, lettuce and bacon. I was looking forward eating it at home. When the sandwich was done, I took a quick peek inside the take-out box. OMG, I kinda laughed a lil inside, it was as flat as a pancake! It looked like grilled cheese with bacon. WTH, it had no meat! I was in total shock that I walked away without saying a word. I can't believe it. If it wasn't for the coupon, I would've paid more than $12! I've never had such expensive sandwich in my life! The sandwich was so ridiculously small that I finished it before I head home. Ok, the sandwich was GOOD because it had cheese and bacon but c'mon, I feel so ripped off. On my last bite, I found out that the sandwich had 3 slices of bread! Ooooohhhh.
So anyways, I went on their website again and found out that their triple decker is actually 3 slices of bread, 2 types of cheese & bacon. Sigh, don't call it a decker when there's practically NOTHING inside.

I'm never going there again.

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Good benny with smoked meat
By thecritic of Vancouver (376 Reviews)
Submitted Friday, March 13, 2009 - 1:01pm [Dine in]

I have never had a smoked m eat eggs benny. To my surprise, it was quite good. We got our food very quickly and overall everything was well done. The prices are reasonable especially for the area this restaurant is in.

My only petty gripes are that they cook their poached eggs in a egg poaching pan which I have never seen a restaurant do (pot of boiling water anyone?) and that serve their drinks in plastic cups which seems unnecessary if you are eating in. However, when I am craving smoked meat, I will definitely return if I am in the area.

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Terrible value.. Dont be so chincy!
By diningdandy of downtown vancouver (56 Reviews)
Submitted Sunday, November 22, 2009 - 12:10am [Dine in]

I love deli style foods like this.. but i was really disappointed. If i could offer one piece of advice to the owner it would be to stop being so cheap and give your sandwiches sides! It'll cost you less then 50 cents to add some lettuce with dressing to every sandwich and leave you customers happier. Heres my issue. I paid 7.99 for the smoked meat sandwich and yes the sandwich was nice.. the meat was tasty and served on regular white untoasted bread.... Not large in size or anything just a regular sandwich it looked like something i could have put together at home... and no side... it came with a half pickle.. woohoo... Mr. Dining dandy had the salmon platter for 12-13.99.. the platter was mostly vegetables with 4 small pieces of smoked salmon on top of cream cheese with 1 bagel cut up into pieces... first off the bagel was stale and it wasn't enough bagel to hold all the veggies. As i mentioned everything is very fresh and i like the concept that everything is made in the open but... i cant justify the cost especially when I paid 25$ after tip and we left hungry and frankly left feeling kind of ripped off and that's the WORST FEELING you can have after hoping for a nice meal with your companion. We had to walk over to the Templeton and get a whole other meal which left us with an even more annoyed feeling. I wanted to try some more items but... id rather spend 25$ somewhere else for a full sized dinner that's not just 1 small sandwich and veggies with a bagel and 4 bites of salmon... oh and between mr dining dandy and me we also had 1 whole pickle... thats sooo cheap!!! you cant even get your own pickle for 25$.

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Worst service I've ever had
By David Gabel of Vancouver (1 Review)
Submitted Tuesday, June 28, 2011 - 3:04pm [Take-out]

PHAT is one of the restaraunts that participate in our lunch program, I've ordered lunch there 5 times now and have not had the order correct, not even once.

Today was their last chance. I orderd my luch using their IPhone app, then about 5 minutes later I ordered my freinds lunch. I got two messages saying that our orders were available for pick up. When we arrived my friends order was ready, mine was not. The place seemed quite un-organized, there were 5 people standing behind the counter and only one person seemed to be actually working. 10 minutes passed buy and I finally asked someone what's taking so long, that I'd gotten my message to pick up 15 minutes ago. The "Phat" guy who seemed the most disorganized but doing most of the work, gave some excuse that he had to send that to get the next persons order to read it (which would have been my friends, so it was a lie). I told him to forget about it, and he kept on making excuses, so I said. I'll make it easier on you next time, I'll not come back" he still kept on providing excuses, so I said "Sorry to bother you with my buisiness" and I truley am.

The place is a joke, the food is not that great, and the prices are not that good. In contrast you walk half a block down the street and you get you see them pumping out the sandwhiches 1 per minute, I'll go there next time I want a sandwhich.

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Give it a break!
By imonaplain of Richmond (39 Reviews)
Submitted Tuesday, September 8, 2009 - 1:04am [Dine in]

A friend took me to Phat's while we were looking to grab lunch, and amidst all the pretentious - pardon my french - bullshit around Yaletown restaurants and their clientele these days I thought Phat was a nice break.

The shop is quite small and bustly, I understand what the reviews meant about rude but it is what it is right, I didn't come into this smoked-meat joint expecting superior service, but the girl who took my order - the Phat Eggs Benedict - was actually really nice. She asked me what kind of bagel I wanted it on and I said onion, but it came out plain. Excusable I suppose...but she was nice to give us an extra side of hollandaise for free. I really didn't need it though because their hollandaise sauce looks and tastes like melted butter with a bit more texture, and their eggs are poached from a plastic shaper but what really surprised me was how generous the portion of smoked meat was! I normally don't eat nor prefer smoked meat but I was pleasantly surprised by how tasty it was. The side hashbrowns were not bad either. Price is a little steep for a small brunch though.

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Good smoked meat in Vancouver
By luyendao of East Van, Vancouver (28 Reviews)
Submitted Sunday, November 23, 2008 - 12:09pm [Dine in]

I come from Montreal, and nothing can ever come close to Schwartz or most Montreal smoked meat, and this place was no different. It's obvious they fly in the smoked meat, which is a good thing, but it's not the best grade smoked meat.

I did enjoy it, but if you get the "phat" sandwich, you have to pay more - not sure why, but it was good overall. I haven't had bad service from this place, but reading people's reviews here makes me a bit wary.

If you need to pick up up a sandwich for your smoked meat fix, this place is a good place.

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Groupons not welcome
By frenchie75 of White Rock (37 Reviews)
Submitted Monday, March 28, 2011 - 8:47pm [Dine in]

I had a similar experience as the last reviewer. I had bought 3 Groupons (as was permitted) and went to use 2 of them a couple of weeks ago with my husband. As we approached the restaurant we paused outside to look at the menu stationed at the entrance. We were holding our Groupons in our hands in order to present them right away. A man standing at the entrance came over to us and said something like, " Oh great, more Groupon users". We told him yes, we came to use them before they ran out. He told us he was the owner of the restaurant and that he hated Groupon..... he said he'd been pressured to participate and that a lot of the people coming in using the Groupons were deadbeats. I totally understand where he is coming from in many ways since he said he had to hire extra staff in order to handle the increased volume.... but at the same time I kept thinking "Isn't it good to have more people coming in?". He said that he couldn't wait for the Groupon promotion to be over and that he was going to celebrate with his staff since it had been such a pain in the a**. Of course you may get some less than desirable people, but you also get the good people who will hopefully return and become repeat customers and also refer other people to you. At this point I was starting to feel kind of uncomfortable about even presenting our Groupons. The cashier did not give us a hard time about using one per person but we had to do 2 separate transactions in order to do so (which is normal). I ordered a mushroom barley soup and a garden salad. My husband ordered the smoked meat on rye. I must say that the soup and salad were really good... the portion size was very generous and everything was fresh. The sandwich was really good. The smoked meat came from Montreal (Swartz's?) and it went very well with the consistency of the bread. A nice sandwich indeed, with a good amount of meat. We finished off the meal with some little corn muffins which they had just baked.... they are the best I've ever eaten. Overall we really liked the food (at least what we had), but we felt that the owner perhaps should maybe be a less vocal to his customers about his Groupon participation. He made the decision to participate..... therefore he should not make his customers feel guilty about taking advantage of his promotion to try out his restaurant. I still had one more Groupon to use which expired yesterday, but I would rather take a loss on it than try to go in and use it in Phat..... it's not worth the guilt trip I fear will be laden upon me.

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Terrible service, over priced food, did I mention terrible service?!
By cynder of Vancouver (downtown) (1 Review)
Submitted Monday, January 24, 2011 - 2:14pm [Dine in]

The menu is way too expensive. Service is horrid. And what's with the competitor's tv commercials playing in the background?

Ok, so first - It's a sandwich, not gourmet or anything fancy, just your common run of the mill sandwich that you can make at home.
I wanted to try this place as I work in Yaletown and sometimes you just want a regular meal, as most in Yaletown are quite fancy as far as lunch menu's go.
BUT....I can get something gourmet in Yaletown for what I pay for a regular sandwich here. My meal was a turkey sandwich and fries for $15.00
PLUS you have to pay ALOT for any sides...c'mon!
Fries are never cooked, and a very small amount for the $4....plus they use two separate containers for take out, and the containers are made from Styrofoam!?!...again, c'mon! Ever heard of doing your part to save the environment....ridiculous
And we come to the best part - the service. I feel like I'm shopping for bargain discount cloths a the Garage when I go here...no eye contact, no thanks, no "would you like a bag?".... I'm at the register ordering my food, and the little girl or boy on the other side is yelling with other co-workers, talking about the newest movie or their Friday night party...then, they yell your name out and throw your food on the side counter and don't even wait for you to come get it, because after all they have a party to talk about. All this, while Subway commercials are playing at an overly loud volume on the huge flat screen tv that's not even positioned for any customers to see it properly.
Decor is ok...if you like eating in a warehouse.

I tried it twice, to give it a chance. Won't ever go again mainly because of the service

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Visited again....
By Yaletowner of Yaletown, Vancouver (8 Reviews)
Submitted Sunday, November 28, 2010 - 2:43am [Take-out]

I don't know why I bother writing bad reviews, it doesn't look like anyone reads it.

Oh well, since I'm in the writing mood, here's my 3rd one of the night! :)

Went to try the new one in Kits and apparently it was gone. I thought it was new and just opened, but nope, no Phat to been tried...

Anyway, once we decided we wanted Smoked meat, we had the craving so went back home and walked down to the original YT location.

I gotta say that it's worse than the last few times.

before the food was always quite good so the service (or lack there of) was kinda overlooked.

This time, what the frig?

We ordered our usual PHAT MSM on rye with hot mustard. The prices haven't been reduced, but the size sure has. I think we paid the 'larger' size and the meat portion was actually LESS than the normal size.

I know everyone is suffering right now and restaurants are at a HST drop, but seriously, talk about nickel and dime service. I wanted an extra pickle - charge. A touch more mayo - charge. I'm surprised we didn't get charged for the extra straw! There was 4 of us, including drinks/sandwiches/HST, we paid about $60. You'd >think< they'd be a tad more accommodating?

Anyway, too bad. There's a lot of places that do give good service and good food. MANY places in the area (Quizino's, Fuse Express and Chez Faye) all offer $5-6 lunch special options without the attitude...and they all offer really yummy hot sandwiches also (Hot Italian, Lemongrass mango chicken and Chicken Clubhouse respectively).

PS. We believe in getting what we pay for and not cheap - we just don't like rude cashiers with attitudes!

So as of now, PHAT is officially off our lunch rotation.

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Not bad food, terrible Service
By lovestoeat19 of Vancouver (2 Reviews)
Submitted Sunday, May 17, 2009 - 8:39pm [Dine in]

Went there the other day for the first time after hearing they get meat delivered from Shwartz's in Montreal. It's pretty much the same but something isn't right and I'm not talking about the prices(which are ridiculous). They get away with it at PHAT because it's Yaletown and it doesn't matter how expensive anything is there. People will still buy it. Service was terrible. No one looks happy to be there and everyone gives attitude. I like my Subway and Quiznos to tell you the truth but if you're looking for something similar to PHAT in terms of deli style, but 100% better in every way then try Kaisereck Deli in the Granville Island Market.

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Yaletown doesn't excuse the place
By smokedmeatlover of new west (9 Reviews)
Submitted Sunday, April 26, 2009 - 12:42am [Dine in]

I know the restaurant business is tough. Everyone is a critic. However if one is going to SPECIALIZE in something, do it right or call it something else.

Just because you bring a product in from a place (in this case Montreal) and just because the manufacturer calls it Montreal Smoked Meat doesn't mean it IS the real thing. Cola ain't Coke. "No Name Brand" ain't Heinz... and what these folks sell ain't smoked meat.

Okay wait... it IS Smoked Meat from maybe Montreal but there's the best and then there are sub-qualities.

Most places now sell pink meat. Pink isn't 'old-fashioned' style smoked meat; there IS a difference. It's kind of like a light beer... decaffinated coffee... you get the idea.

Real Smoked Meat falls apart in your hand or mouth. It's from a brisket... and it's marbled. The meat texture is similar to a jig-saw puzzle... interlocking grains of meat so-to-speak that if cut properly (against the grain) it is tender, never chewy and always mouth-watering.

It should NEVER be cut by machine. It should NEVER be cut (ugh) deli-thin... and it should NEVER be cut WITH the grain.

So, what do you get here? Thin cut, not Old-Fashioned (only ONE place in BC sells that and it's not IN Vancouver)... and sorry to say it's over-priced for what you get.

Real Smoked Meat is like a Montreal Bagel. It is different from the rest. A bagel is NOT just bread with a hole in it (as virtually every one you buy in BC is). They are fine if you like that style, however one should not cheat with smoked meat anymore than one should not cheat with fine wine.

So, now that I have pontificated here, would I go back to Phat's? Sorry, not a chance. Call it a deli sandwich and maybe you'll fool me. Call it smoked meat... and, well... no thanks.

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bad attitude, poor value
By mattc of vancouver (1 Review)
Submitted Tuesday, April 21, 2009 - 3:15pm [Dine in]

I have lived downtown for 10 years and most of that time has been within a stones throw of PHAT deli.... I went in for the first time yesterday and overall did not have a pleasant experience. The lady behind the counter was beyond rude and seemed to snicker at me when I asked if they had any soup/sandwich combos! A small sandwich and a can of pop came to $11-$12 ! If i wanted to add a side of fries/salad or soup my meal would have been almost $20!!! I would not recommend this place, but to each there own I suppose.

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Smoked Meat...mmmmmmm......
By BBQFan of Langley, BC (3 Reviews)
Submitted Saturday, March 14, 2009 - 4:06pm [Dine in]

I have been here a few times for lunch, and have had the Montreal Smoked Meat sandwhich on dark rye bread. Its great food everytime, and I leave full. Only downside is that its pretty slow, which can be a problem when you only have so much time during lunch hour. Other than that, no complaints! Give it a try!

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Horrible Service
By mike1971 of Vancouver (1 Review)
Submitted Saturday, February 7, 2009 - 3:56pm [Dine in]

I guess someone is not making much money... buddy, if you're so tight about $8 since you made a mistake on our order I feel sorry for you.

Based on the previous review, there seems to be a recurring theme with this place. We went with 2 kids to order take out and when we got to the car we realized one sandwich was not what we ordered (and more expensive than the one we ordered!). Not angry about it, we simply went back to ask for the correct sandwich. We immediately encountered huge attitude......we were made to feel very guilty for their mistake and the guy seemed very put out that he had to make another sandwich. When we asked for the difference in prices, the guy lied about the price but when questioned, he eventually threw the money on the counter saying he was now out of pocket! Again, like it was our fault!

Clearly customer service is not a priority at this place. We have never experienced worse service.

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Very Uncool
By NMF of Vancouver (1 Review)
Submitted Friday, January 16, 2009 - 4:03pm [Dine in]

My last experience at this deli can only be described as uncool. First I ordered a take away club salad from a girl behind the counter who refused to smile at me. I decided to tip her none the less because I just happened to have extra change back from the ten dollars the salad cost me. When my order was ready to be picked up and my name was called, I then found myself in the company of another employee who looked as if I dragged him out of bed and forced him to go to work that day. Not only was the staff incredibly unpleasant, but I got all the way back to work to find out they gave me the wrong order. Something worth about four dollars less than what I paid for and contained only what a rabbit would eat . I called to inquire about the mistake and someone answered with "Ya"? (I answer my cell phone more politely) I was then told they would fix my order for me if I would just walk all the way back to the restaurant. No thanks, I would rather spare myself the bad looks!

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Horrible Service
By tovdot of Yaletown (1 Review)
Submitted Wednesday, March 26, 2008 - 12:21pm [Dine in]

We used to like this place, went there often for their good coffee but if you want to be treated like dirt, then Phat is the place to go.

Common restaurant etiquette is to address the customer's wishes. After realizing the food we ordered had an ingredient we disliked, and asked for it to be changed, the owner very rudely responded that it's not his problem. We asked for a refund, he said "see the door, get the f*** out"!!! We were appalled!

This despicable behavoir is unacceptable. Do not go there unless you want to be treated like garbage.

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The best smoked meaton the west coast
By H.Anne of Vancouver (downtown) (11 Reviews)
Submitted Tuesday, August 17, 2010 - 12:42am [Dine in]

I have never had a smoked m eat eggs benny. To my surprise, it was quite good. We got our food very quickly and overall everything was well done. The prices are reasonable especially for the area this restaurant is in.

when I am craving smoked meat, I will definitely return if I am in the area

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Good meat, all else is unremarkable
By torok of Vancouver (12 Reviews)
Submitted Thursday, October 23, 2008 - 2:16pm [Dine in]

I've been searching for a fantastic reuben sandwich and my travels brought me to PHAT. Their meat is excellent and the Reuben was stacked high with it, but otherwise it was a fairly mediocre-tasting sandwich with slightly soggy bread (not crispy like you'd expect for a reuben). The staff is average; the counter staff didn't seem very happy to be there but hey - it's a busy sandwich place, what do you expect? Incredibly expensive for a sandwich at about $12 after tax, and I suppose it goes to pay for all the meat - if that's what makes a good sandwich then you'll love this place; if not, then you may find happiness elsewhere.

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Awesome Sportsbar
By foodieyumyum of Vancouver (1 Review)
Submitted Wednesday, January 12, 2011 - 8:48am [Dine in]

Came across this restaurant by accident. Saw the advertisement for Montreal Smokemeat and wanted to try it. Intially, I only wanted to go into the take-out place but the hostess ushered me to their new sportsbar.

I have to say, I am not a sportsfan but this sportsbar was quite phenomenal. It had excellent speaker system - I felt like I was at the movie theatre. The charming waitress came around with popcorn and kept refilling it when she noticed it running low.

The TVs were nice and new and for such a small place, they sure packed it with a lot of big screens.

The montreal smokemeat on rueben was delicious and oh-so-soft. If you like a pure original taste, this is a great place to go!

I appreciated seeing the owner himself bussing and serving the platters himself. He looked like a really hard worker and I always appreciate seeing success through hard work.

If you enjoy montreal smoke meat and want a great sound system when watching your sports, Phat is the place to go!

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PHAT is a must stop spot when in Yaletown
By Olivia.O of Van area (7 Reviews)
Submitted Friday, August 20, 2010 - 10:51pm [Dine in]

You'll spend a good few minutes just trying to grasp the large menu which fills two full walls of the small eaterie, from chef salads to smoked meat sandwiches, this place has enough to satisfy everyone.

The salads all come in a huge silver bowl that will leave you fully content, and the sandwiches are stacked so high that any more meat or veggies would make it topple right over, and everything is made fresh right in front of you.

The place is always jammed tight around lunch hour every day, so make sure to go before noon or after 2 if you just want to sit down and relax over a nice big meal.

PHAT is a must stop spot for anyone in the area, with a big appetite of course

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