Mongolian style eatery with three locations in Vancouver, Richmond and Langley. Select your ingredients and have them cooked on a flat grill in front of you. Pay by weight; guess the cost and get your meal free.
Went for lunch with my daughters as they suggested this place. They had been to Whistler one so they asked me if we could try this place. The food was horrible and there was no taste to it. I added many sauces but there was no flavour to the food. I would not again as their food was bad and the service was very average. My daughters did not like the place either. The beef was so hard and wraps had no flavour. It's was not busy at all at lunch and i should have left rather than staying for lunch.
...but my "creation" wasn't too bad.
Got here around 6 on a Friday night, not too busy yet. Around 7 it started filling up.
Food: you make your own from raw ingredients. I managed to remember that whatever I was mixing together was going to be eaten with rice, so I filled my bowl up around 3/4. Note: you can't just throw all different kind of meat in there, think about what tastes good together. This goes for sauces as well. Keep It Simple and you should be okay [i.e. mixing Curry, sweet and sour, and soy together won't be a nice experience].
I paid just over 10 dollars and was stuffed.
Service: attentive and friendly
Ambience: pretty clean, camels and yurts painted on the ceilings
Overall it was a good experience since I hadn't eaten "Mongolian" style grill before [to my recollection], but as some reviewers have written about the Richmond location, it can be a little more expensive than anticipated [they charge by weight]. I think it ends up being a little cheaper if you eat more vegetables [they tend to be lighter]
I mix my dish with chicken, beef strips and fish. I know that they say you shouldn't mix your protein that way, but it was soooooooooooo good. And you can add your favorite vegetables and sauces. And if you haven't tried any of the sauces, go for it! I guarantee that you won't be disappointed.
It's better when there's lots of people, because the last time I went alone, I got a little buzz from the Irish Coffee. It was strong like whiskey but it warms you up fast.
Mongolie grill is excellent for exactly what it is. It's you play the chef. You get to create your own meal, then they cook it infront of you. It's simple, the room is ok, but suits the environment.
The servies is quick and attentive. I've been back several times. It's a great place to go for a party, or fun with friends.
And I love hot and sour soup...and this one is very hot and very sour. Good Fun!
I've been to other Mongolie-style restaurants before, and this one was severely lacking, mostly because of the service. First of all, after my friend and I placed our order for the soup that comes with the meal, the waitress came back about 15 minutes later to say they only had enough for one bowl. What kind of restaurant runs out of a staple soup offered with all meals (hot and sour) at 6 in the evening?
I went with the other kind, some corn chowder business, and when I finally did receive it I wish I had just asked for no soup at all... it was cold, chunky and tasteless.
The food is fine enough- you basically make your own dish. The food (the main course at least) is basically hit or miss, but that is all up to the customer.
Back to the crappy service; I'm glad I have been to Mongolie-style restaurants before because it wasn't explained to us here how the process worked, we were just abandoned by our waitress who ignored us the entire night.
My favourite part was when we had to ask for water about 4 times, my friend got his, and I had to ask again. "Sorry" she says, "You can't have water right now. There are no glasses."
I looked at the bar and there were about 1000 glasses all sitting, lined up. So what, they aren't proper water glasses? I didn't care, I just wanted water to drink. Too bad I bit my tongue and didn't say anything.
Then our waitress ignored us for the rest of the time. To pay/get our bill, after waiting at the table for a long time, we went and stood by the cash register for a long time. Finally another waitress stopped and took pity on us and rang up our bill. Only when we were paying and adding the tip did our original waitress stop and apologize for the bad service. Too little, too late. At least we know she would understand why we left such a horrible tip.
I never did get my water.
And I'll never go back.
Entered the restaurant, and it was incredibly busy but the waitress was friendly and told us to sit wherever we wanted and she'd be right with us as she was alone and ringing up a rather large group who wanted their bills split in a complicated manner.
Took a while, but when she finally did come for us, she was incredibly friendly and the first thing she asked was whether we'd ever been to a grill. We hadn't, so she sat down to explain how the process worked, she was incredibly clear and we really appreciated that. She took our orders for soup (only two choices - hot and sour, and corn chowder).
There's a wide array of meats - off the top of my head I remember seeing two or three types of beef, one was teriyaki.. chicken, pork, lamb, and a special 'house marinade meat'; but I was more concentrated on the seafood! There were scallops, shrimp, prawns (basically really large shrimp that was cut up :P), squid and some other things that I can't remember but didn't pick because I was scared I was racking up too much weight.
There was also a LARGE amount of vegetables - even banana chips - I picked cabbage, sprouts, onions, carrots and mushrooms though there were way more choices, and some tofu for the vegetarians out there!
Sauces were fun to pick - again, quite a number of them, I went for sesame oil and their special chili sauce with garlic and ginger while the bf went for a mix of teriyaki and black bean.
After handing our bowls to the chef, we went back to our table and were pleasantly surprised to see our soup and drinks waiting there for us! I went for corn chowder while the bf went for hot and sour.
I'm sad to say that if you come to The Mongolie grill, you definitely shouldn't be looking forward to the soup as hot and sour was like cold water with a sour tinge to it, and some unidentified vegetables while the corn chowder had plenty of mixed veg inside, but it too was tasteless, kind of like a thick tasteless gravy. We doused our soups in salt and pepper (there were some other condiments like this black sweet sauce and soy sauce which I put in too) just to give it a bit of flavour.
The food arrived a few short minutes after, and we were pleasantly surprised - we'd been dreading it having had tasteless soup - but it was really yummy!! It might just have been just that we picked the right sort of combination (my seafood went well with the sesame oil, garlic and chili) while the bf's combo of chicken, beef and lamb went really well with teriyaki and black bean sauce; it was all in all thoroughly filling with the rice and wraps. I preferred the wraps but my bf preferred rice so it was all good. Be careful though as the wraps are the chewy kind and not something that everyone might like. You can top up the rice (or at least, we managed to, but I think this might depend on the waitress)
*The best part? We had gone in after 9.30 so we got the 2 for 1 entree deal - you get up to $15 off on the second entree, which was amazing! We asked the waitress if this was a time-limited offer, and she said no. So definitely something to think about if you're hungry after 9.30, as the promotion is on every day of the week!
All in all, a good experience. Cheap, filling and tasty. You pick your own food and what you'd like on it, so it's not like anything can go wrong.
For all those trashing the service in earlier posts, I believe that those waitress have been fired, as the waitress who served us was quite chatty and told us she'd only been hired two and half months ago. The only gripe I have is that the restaurant smelled like pee - but besides the smell it was a good ambience, they even had candle lights on the table and a TV for those of you who'd like to watch sports :)
To the normal 'eating experience'! Fun people, great place, good value.... Not your 'cookie cutter' franchise (boring!)! A unique experience. Highly recommend it.
The mistake people make is grabbing TOO MUCH food! It comes with soup, rice and wraps! Again, this is unique. Think out of the box!
Great in summer or winter.... and great people watching!
I should have known when I made reservations for 12 and had to speak to a rude person on the phone that dining here would be an astonishingly horrible experience. That nasty individual ended up being our waitress and the first thing she did was scold us (and not in a friendly way) for being 5 minutes late for our reservation. My immediate impression of this place was that it was dingy. We sat down and the waitress began speaking to us in a very rude manner and I could not help but feel very uncomfortable and very embarassed (as I was the one who picked this restaurant for our corporate lunch, but I had never been here before). After having soup we all headed over to the "grill." It was kind of fun to be able to guess the weight of your food, but of course nobody was correct in their guess. After eating it was time to pay our bill. Up until that point, the waitress had been merely nasty. But when it came time to pay the bill, it was like the Earth opened up and hell erupted out, spewing its ugliness everywhere. We had to split the bill, yet one person was not paying for their bill, we were all treating this one person to lunch. You would think we were asking to solve the world's most complicated math problem. She began screaming (I kid you not, she actually screamed) at each person as they attempted to pay their portion of the bill. It literaly ruined our lunch. I felt sick to my stomach at how blatantly horribly we were being treated and I had to bite my tongue from telling this woman to F*** off (and I am normally a very mild mannered, pleasant person). Needless to say, I (nor any of my colleagues) will EVER dine there again. It is no wonder the restaurant is nearly always empty. It is just a terrible dining experience on every level imaginable. The food was not good enough, the prices were too high and the decor was too crappy to warrant this level of abuse. AVOID IF YOU CAN.
It is a fun place for the family is all it is. I wouldn't necessarily say you could go too delicious with a big black stone-fryer. However, I don't in the least bit understand why people trash the service. You order your drinks, they come some short time later, then you go up to fry your food! I could take it or leave it.
You get to chose whats in your dish so you can't really complain about the food! I thought that guessing the price of your meal for a 15.00 gift certificate was cool, but not something you want to incorporate into *most* first dates. Seating was fine, good was good because I got to chose what it was and price was decent.
BEWARE! Keep in mind that your eyes are often bigger than your stomach! You can always go back for 2nds :)
One of the best places to eat in the city; if you don't like the food, you have nobody to blame but yourself since you picked it! Be careful what you pick, just because you might like banana chips, tofu and garlic, doesn't necessarily mean they are going to taste great together served with rice!!!
I have tried all three locations of the Mongolie Grill and I must say that I really like the new Langley / Surrey location.
I went on a really busy night (Saturday) and I had to about 15 minutes for a table. The hostess seated me at the bar so I had a drink while I watched the action at the grill.
I think the food bar selection at this location may be as big as Richmond's. I had a seafood plate and the peeled jumbo prawns looked like they were on hormones. I was tempted to empty out the food bar bin looking at those suckers. I'd have to pay more for the food at a grocery store because even the seafood here is about $10 / lb. At a Chinese restaurant, I'd get a lot of rice and a few prawns for the same price.
When I went back to my table (the cook said he'd bring the meal to the table - I usually have to wait for my food in Vancouver), the waitress brought me soup, wraps and brown rice. I think the brown rice is new here.
The service wasn't as good as that in Richmond or Broadway because I had to request a hot towel to clean my hands after eating my seafood wraps.
Overall, it was awesome and I can't wait to go back with some friends. I will definitely make a reservation if I go back on a weekend.
it's a great idea, being able to choose your own food. But something needs to improve. The restaurant smells like pee and is a little bit dark for my taste. Also the guessing of the weight is impossible. They should not have the weight guessing because all it does is get your hopes up, and crushes them.
I find it quite the Mediterranean restaurant.
My family and I decided to try Mongolie grill for a simple meal close to my apartment. We weren't expecting anything fancy but were still largely unimpressed.
I will say that there was a more than ample selection of meat, vegetables, and sauces made available to us. However, the staff were rather inattentive and it was not made clear to us, until we asked explicitly, how we were to go about getting our food. The interior was poorly lit and a little dumpier than I expected. The food was unevenly cooked, although is was probably just the result of all the ingredients being put on the fryer at the same time. Our meals ended up being a little under $20 per head before tip, which seems a bit steep for what was really just a predominately vegetable stir-fry.
I can imagine this place possibly being fun with a large group, particularly on the patio in the summer, but I can't say it did much for me.
After my friends invited us (8 people) in total, to this restaurant, we were expecting something fun and exciting. We went, waiting. The music was horrible, and you would expect exotic mongolian music, but it was loud rock music! The dimmed lights would be romantic but no candles were near and we were blinded! We waited as she explained how we would get our food. When we ordered drinks, one person wanted diet cola. They stalled for 20 minutes , then brought the drink. It was most confusing, for all of us (and we all have PHd's). After half an hour, we asked when we could eat, and ten she told us we can go anytime?!! We picked our food, which was not variable with little exoticness and variety. The food was weighed by scales and bought that way. For a meal to make you at least 3/4 full, would be $15, for someone with a medium appetite. It took less than 1 minute for the food to be grilled, but since everything was dumped on the grill, manyof other's people food was mixed, and I got some food I didn't like! I took 1 piece of spicy chicken, which ruined it for me. As the food was mixed, my food was as spicy as a 10 metre red hot spicy pepper. My tongue burned, even after I swallowed down with the wraps(uncooked and raw) and rice (too sticky). The beer was 5 dollars per small glass, and so was the coffee. i was fairly disappointed as for my family (my mom, husband, daughter) had already cost $40 for food, and $10 for juice. The waiter took long (and it wasn't crowded). For reciept, we had it all on one paper , which was frustrating and confusing. We ended up ripping it to pieces for everyone to see their part. We had someone elses order on ours, and ours on someone elses! We left in a non positive nor negative mood.
I went here with a group of friends for the first time, and the restaurant was far from busy, but the server was never anywhere to be found. The drinks were flat, and the hot and sour soup was not so hot... After I gave the cook my creation to fry, he brought it over a few minutes later. I started eating it, didn't like it, and found myself wondering where all my mushrooms and prawns had gone. Doubting my memory of what I put in the bowl, I ate half the plate before I was confident that this was NOT my stirfry. I went to the cook to ask and before I even said anything, he says: "Not yours, is it," and proceeds to retrieve MY now cold stirfry from the back kitchen and hands it to me, shrugging and asking "Do you like, want me to make you a new one..." I declined. He had clearly realized the mixup and didn't say ANYTHING so that the staff could eat it later! I don't even know where he got the meal I'd been eating. He didn't even apologize and I wasn't hungry anymore because I'd already eaten half of the wrong meal.
After we left a 15% tip, the hostess has the guts to say to my friends: "Did you not like our service?"
It's a good thing I was waiting outside because I definitely would have given her an answer.
I'll probably give this place another chance, because my food was pretty good and cheap once I actually got it, but that night was a serious let-down!
What can i say after years of going to the Mongolian BBQ on Davie i decided to try this place out, and boy was i dissapointed, the food takes alot longer to cook here, it took 5-10 miniutes standing there waiting, while the Mongolian BBQ is done in Seconds, And i didnt even think the food was all that great, couldnt place it, just not as tasty and the texture just wasnt as nice, plus my bowl came up to 25 bucks!!! no matter how little you eat your paying at least 1 bucks or more for 1 measly bowl of mediocre food that you have to wait to long to eat.
An evening out with 2 other couples turned sour on Thursday 15th Feb, because of bad service. We particularly asked for 3 separate bills, but our server saw fit to put everything together. We tried to sort it all out, and were then told that we should be trying to do her job which she does 6 days a week and she knows what she's doing. We were so shocked by her rudeness that we didn't respond. She was however very quick to say we can complain if we don't like it. So I'm complaining. She wouldn't give her name, but after a good meal, we still feel we wouldn't go there again.