The Market by Jean-Georges is a "destination" restaurant with four distinct experiences; a cozy and casual bistro with fireplace; a heated outdoor terrace with city views; an enticing bar complete with raw bar; and a sophisticated fine-dining room featuring two private rooms, one for 10 and the other 12. The culinary focus will be on seasonal, regional ingredients with particular emphasis on fresh, local seafood.
Food: It seemed like they were trying for an "asian twist" on some of the dishes, to dismal results. There was so much hype about this place and the world-famous jean georges so that I was expecting something much better - yet all the dishes I tried (tasted my dining companion's dishes as well, as well as two appetizers) were merely passable. Nothing special about the dishes at all. I found the food mostly bland, the fish & meat both overcooked.
Also, the breads they start you off with are often replenished but what is the point - the rolls are hard and cold. COLD. I'm not sure if they are supposed to be served that way but they really shouldn't be, as they were dry and unpleasant.
Service: Good, but nothing special. Also, we were there quite early on (we got there as the kitchen opened...so around 6?) on a weekday and there were only two other tables filled, yet the waiter brought over our bill three minutes after we finished our dessert. We had taken maybe 45 minutes for our meal (we eat fast) and isn't it usually an average 1 hr to 1 & 1/2 hr for most ppl especially at a restaurant like this? We weren't planning to stay much longer but it would be nice if the waiter had shown a little more patience.
Value: value is poor as the food is average, for a high cost.
Ambiance: beautiful room. Sadly the compliements end there.
This really doesn't belong in the high class restaurant bracket. For a really satisfying meal worth its buck, try bishop's or la buca instead. Both are classy places with exceptional food and good service.
After all the hype, I was curious to see what all the buzz was about for Market. I've had dinner their on two separate occasions (Pierce Brosnan was there on one of the nights) and have to say, it has a really nice ambience in the dining room (didn't sit in the lounge, but walking through, it looked like a place to hang for the next time, and I heard they serve an amazing rosemary popcorn snack). Have to say, the warm shrimp salad with champagne vinaigrette has become one of my latest addictions - unbelievable flavors in it! Have yet to have a bad meal there (including my dinner companions).
Went for lunch yesterday. I have to say that lunch is a really good deal. It's $28 for any 2 courses on the menu, not just an appy & and an entree but any 2 courses you want. Dessert is complimentary & there's a choice of 3.
I brought my camera to take pix but unfortunately the batteries were dead! Plating was great. Really eye-catching.
My friend started with tomato soup & then the filet mignon with ginger mushrooms. The soup was good, I had a taste but I wondered if the cheddar was mixed in the soup as it had a ring of oil on the top. It was tasty & the sour dough crouton was nice. I never tried his steak but he said it was "good". It was nicely plated.
I had the black truffle pizza to start followed by the soy-glazed short ribs. The pizza was good, but honestly, I have never had black truffles so can't compare it to anything. The crust was thin & crispy but I wasn't over-whelmed by deliciousness or anything. My friend had a piece and said he didn't like it! The shortrib was chewy, chewy, chewy. I was pretty disappointed! Whenever I see shortribs on a menu I order them, because it's my favourite comfort food. This really let me down...
We both had warm chocolate cake with Tahitian vanilla ice cream for dessert. He said this was his fave of the meal. I just thought it was o.k.
Service was excellent. Everyone we encountered was nice throughout the hotel. With 2 cocktails & 2 glasses of wine, lunch was $122 pre-tip. Speaking of the cocktails. I ordered the blood orange mojito recommended in another review. I thought it was awful! I barely had a sip before we ordered wine! I did sip it down in the straw when the waiter assumed I was staying with the cocktail instead of wine. It was sooo sweet & I just couldn't distinguish orange, let alone blood orange or rum or MINT which appeared to be in the glass! Very disappointed!
I'd try it again just to see if I missed ordering the right dishes, but I was not overly impressed.
Apparently the restaurant opened last Sunday and boy am I glad we have a quality restaurant such as this in DT. We went in for lunch today and its menu consisted of 2 items for $28 + dessert(AMAZING DESSERT!) . It has cold appetizers/warm appetizers/meat/fish section. I had the Black Truffle Pizza mmm it was a little tad salty for me but the flavour and the Dough was tasteful. Others had Dungeness Crab cakes/Tuna Tartar/Seared Scallop/Shrimp Salad and they said those were delicious too. The Main I had the atlantic char with mashpotatoes and this soury sauce when combined with the fish..omg heavenly! The Ahi Tuna Burger looked so good and the Steak? I definitely need to try that! The dessert was a warm chocolate lava cake with vanilla ice cream... yum. I can't wait to come back for dinner. I love trying new places for good food and last week I had the dineout at Aqua Riva and it was a horrendous experience for the same price. Horrible.
Food is healthy tasting eg. low sodium, low fat. Texture of the food isn't quite as refined as I expect but at least it does not affect the flavour which is mild, not overbearing, but natural. I generally have had a good experience here. I never got to try any of Jean Georges restaurants before so the expectations were quite high, although it doesn't sound like he has much involvement at the Vancouver location. Nevertheless, I think David Foot (or whatever his name is) is doing a good job. Would like to see some signature dishes on their menu ie. a dish that makes you want to come back again and again. Black truffle pizza is a good start.
I love this restaurant! The decor and space is beautiful and people are actually dressed up for dinner which is a nice change for Vancouver. The food is priced really well for what you get and the service we had was perfection.
For starters, I ordered the crab cake with ginger, lime jus and marinated cucumber- asian twist on the classic and it really worked.
For the entree, I had the halibut w/sauteed spinach and garlic lemon broth. It was cooked perfectly and had a nice crust on top-the broth was almost like a cream sauce and we ordered the truffle mashed potatoes which went really well with the fish.
For dessert we had the original lava cake and it was spectacular-salty chocolate slightly crispy crust with melting sweet oozing chocolate with ice cream. It really was the best version I have ever had and it was nice that others I have tasted have not been better than this original one.
The wine was a super value of $44 suggested by the server, a garnacha, that went superbly with our meals. I also started the evening with a basil/ginger mojito which was a refreshing apertif that had the right amount of ginger to basil so that neither overpowered the other.
The only disappointment of the night was that the lobster dish was sold out and our server said that it usually sells out by about 8ish so when I go there again in a few weeks I am going to see if I can reserve one to make sure I don't miss out this time!
I think I had the same waitress last Thursday night.I took three people to Market from out of town.The manager made sure we had a great seat on the patio and the food was good but not great.However,the waitress was clueless about wine and showed no appreciation or knowledge of the menu.She disappeared in between for close to forty five minutes in between courses and it took her half an hour to bring us a thirs bottle of wine.They need to work on the wait staff here.Bartenders are great as is the front end.After dropping $400.00 here all I got was a thank you behind my back as we were walking out.
My wife and I went to Market with a large group of friends to celebrate a birthday. The food tasted great, but our entire experience was ruined because of simply terrible service. Even though I've read many other reviews echo the same thing, I went in quite hopeful that it wouldn't be as bad as people claimed. But it really was quite terrible, and even though we really enjoyed the food, we will never go back due to the horrible service.
Our server was very curt, impatient and inconsiderate with us all evening, going as far as cutting in on conversations and rudely lecturing one of my friends when she misheard something. I acknowledge the fact that many of us decided to skip drinks/appetizers/dessert, which deflated her tip a bit - so maybe that's why she was so unaccomodating. That makes it worse though, doesn't it? Good service should be consistent, and not just reserved for customers who spend a lot of money.
At the end of the meal when everybody finished paying, our server wouldn't let us go claiming that she didn't have everybody's signed credit card receipts yet. Nobody was surprised when she actually had it all along (she misplaced it) but failed to come back to our table to apologize for making us wait for no reason. In fact, she didn't even come back at all! Somebody from our party had to go find her to get an update, to which she casually said that she did have them after all. Yikes.
The only good service we received was from the busers, who were all polite and attentive. The manager was kind of a jerk and was very insincere. Kept claiming that "it was no problem" and that "they were happy to do that" when he cleared up some confusion regarding the bill. I didn't even ask him to correct anything, I was just asking a question - yet he had the audacity to come back to our table (after the matter was resolved) to say, "Just so you know, [we were right and you were wrong]... but don't worry, we were happy to take care of that for you." (Paraphrasing was done to make a long story short).
Oh, the place looked beautiful and was very well decorated.
My friend and I had our 26th/27th birthday dinner there (13 of us all together). Not only did they mess up our reservations (instead of 13 seats they had us down for 10). One friend arrived first and called me so I call the restaurant back telling them there are 13 of us coming so they had better make room for more. They did and I was happy with that part of their service. We got there and no one offered us coat check (except for me when I arrived) and we had with us a birthday cake. They told us that they were going to charge us $5 a head to serve the cake (now I understand some restaurants do this but we were not informed about the additional costs until we arrived). So they just offered to keep the cake in their fridge for us until we left. That too was tolerable because it was just poor communication. During dinner, my friends and I were having a conversation about their mini tabasco sauce bottle (it was literally 1.5 inches tall!). My friend told us she'd seen them on airplanes before where people sat in first class and had fine dining served to them. The waitress was pouring water for us and over heard the word 'FINE DINING' and she immediately corrected us saying 'Um no this is CASUAL dining'. We just sat there thinking....ok????? Over the night we repeatedly saw the same waitress rolling her eyes as she left the room we were in. We just really felt looked down upon....not something we should feel considering we were paying over $75 a person for meals. We felt really pressured to order drinks when most of us didn't feel up to it and we pretty much felt like they thought we were teenagers eating there (my friends and I DO look young...but still). No respect or sincerity at all in the service. Food was good but service was so bad I wouldn't go back there again unless I was forced.
$28 lunch special, 1 appie and a main and "complimentary " dessert, why do they patronize us with the complimentary crap? Anyway, booked my table on opentable, there was no problem we were escorted to our table and our waiter was very attentive. We asked for the burger to be rare but they would not do it, each person we asked gave a different answer why they would not so it became a running joke. The truffle and fontina cheese pizza was rich without being rich flavours that melted together kindly on a crispy thin crust. The short ribs were moist, but my companions were dry, weird we traded to test. The jalepeno bread crumbs that came with the ribs were crunchy hot, what a great combo.
The others ordered halibut, chicken and salads and everyone felt their meal was well above par. The service was thoughtful, the beer and wine list solid. Would we go again? Yes, soon? no, it is a treat place, I was playing staycation and enjoyed eating well in town.
I am glad, after reading several reviews, that I am not the only one appauled by the lack of, and substandard service at Market, supposedly Vancouver's newest fine dining establishment with an acclaimed chef.
My coworker friend and I went for lunch there at 1:15pm and did not leave until 3pm. Why? It took the waitress 20 minutes to come over and take a drink order, then she never returned (even though she was serving the tables around us) and I had to get a hostess to come over and take our order. Then, to top it all off, it took one hour for our main courses to arrive. Why? because according to the waitress (when we finally got her attention) the kitchen "made a mistake". We were not told this until we asked what was taking so long. The waitress, who was like a deer in the headlights, just smiled pleasantly and apologized like it was not big deal. We were famished and frustrated, which ruined the fact that the food was actually quite good.
It then took ages for dessert and the bill. The server barely said a word to us on the rare occasions that we were fortunate to get her attention in a section that was not busy at all. We finally had to go to a hostess and ask for the manager so we could actually complain. To his credit, he did not charge us for lunch. I don't know if I will go back even though I really liked the food. Someone really needs to retrain the servers here or it will ruin the restaurant's reputation! They deserve better.
Heard lots about Jean-Georges in Hong Kong, and in New York, so couldn't wait when I found out that he opened a new restaurant at the Shangri-La, that and Paul from Chambar moved over to manage the dining room. Food is very delicate, intense in flavour but not over-rich in texture (great use of asian spices and ingredients), the sable fish is a must have as is the pea soup and the sea urchin toast. However, I've been to the Market 3 times and all 3 times I have had to wait eons for service. michelin star menu with cactus club price and service...
The food was good, but the restaurant was overrated and over hype. Everything was good, but none of the food was outstanding. I ordered the crab cake and soy short ribs. Both dishes is what one would expect, but not memorable. The service was very attentive, but perhaps there were too many people serving the dining room.
I reserved a table for dinner for Feb. 11, but we were actually taken into a cafe instead of dining room that day. Since it was my first time dining there, I wasn't sure if we were taken to the right room for dinner. When I asked the lady from the reception, she said that she remembered my name and had taken my reservation herself the night before and she insisted I had requested a cafe instead of dining room. However I made the reservation 10 days before that night, and I said to her I had never been asked which room the reservation was for and I had never requested a cafe. Instead of simply admiting her mistake, she insisted she took the reservation, trying to say it was not her mistake. Eventually she took us to a dining room with a fake looking smile on her face, but she never apologized! My friends and I had a very upsetting start of the evening.
In addition to that, when I went to the reception after dinner to get coats, there was nobody at the reception and two other groups came after us to get their coats. After waiting for about 5 minutes, finally a reception lady came out, but she took other groups number tags first and took their coats first before us! We were there first before the other two groups!
I find both of the ladies at the reception were not professional at all, and do not know what the customer service is supposed to be. They were very inexperienced. It is unacceptable that such a high end restaurant gives such services to cumtomers.
Food was great, the server at the table was great, ambience was great, but the ladies at the reception were really bad. My experience gave me the negative impression of the restaurant. The managers should really look into the problem there if they want to keep the high reputation of the restaurant.
Had dinner last night at this new popular restaurant. We were taking friends and really wanted to give them a good time and we were not dissapointed and neither were they.
I realize the restaurant has only been open for a month and some of the previous reviews were negative, but perhaps they have worked out many of the kinks and the staff is feeling a little more confident.
I'm a vegetarian and so rather than have their veggie option, I chose to select several things from the menu that sounded intriguing. I had the tomato basil soup - excellent and service of the soup was nice touch. Then had the Warm Okanagan Goat Cheese Custard w/ Beets & Pistachios - it was one of the best things I've ever had with that I had the Black Beans with ginger/sake and avocado - really different which I like and excellent. The rest of the table raved about the Sable Fish and Rack of Lamb - all top notch. They were however dissapointed that they were out of Short Ribs - apparently very popular. So food was inventive and excellently prepared and presented.
The restaurant and bar was packed, that being said our drinks were a little slow and our server had to be prompted on drink orders...but that was minor. The service of the food was first class and 5 star.
I have to agree with a previous review that over all the hotel staff seem almost afraid that they are saying the wrong thing and seem a little nervous. Including the ones that answered the phone. Not sure if they are just trying to get used to Shangri La's way or what, but they are trying hard and doing there best to give the best service.
I should add that my husband is a chef and so we are spoiled and I get to eat at many excellent places - including home! This restaurant is one of my favorites now and I will be back agiain for dinner and will try drinks in the bar too. Looked fun!
My wife and I tried the new MARKET by Jean-Georges last Saturday -- its 2nd weekend in operation. Our experience was disappointing. Though the food was generally very good, service was embarrasingly slow and aloof. Some facts from our dinner:
* Drinks arrived 25 min after being seated
* Appetizers arrived 1 hour after being seated
* Main courses arrived 2 hours (!) after being seated
* Left before dessert, 2h 40 min after being seated
Much of the slow service appeared to be due to our waitress, who seemed lost and overwhelmed most of the night. Despite informing her twice that we had an appointment at 945p, our main courses arrived just before 10pm, with no apologies or warning that they might arrive late. We have received more attentive service at Cactus Club.
Fortunately the food itself was quite good (when it finally arrived). We loved the lobster and seared sirloin. And the restaurant itself is beautifully designed.
MARKET may very well hit its stride in a few months. At present it falls well below the standards of Jean-Georges' restaurants in New York, which I have had the pleasure to visit on several occasions. If you have 3 hours to kill and a lot of patience, you might enjoy it.