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2.5
  • Food3
  • Service2
  • Value2.5
  • Ambiance2.5
  • Reviews118

Marcello Pizzeria

1404 Commercial
Vancouver, BC V5L3X9
Tel: (604) 215-7760
Neighbourhood: Grandview-Woodland
  • Cuisine: Italian, Pizza
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Meals: Lunch, Dinner, Late night
  • Features: Patio
  • Hours: Mon - Thu: 11AM - 11PM, Fri - Sat: 11AM - 12AM, Sun: 11AM - 11PM
  • Lovely and lively old world atmosphere. 2 dozen types of authentic Naples style pizzas on the menu. Antipasta and gnocchi also recommended. Look for the eye-catching non-discrete wood burning oven in the open kitchen. Mama Mia!

Reviews

Displaying 81 - 100 of 118 Reviews FoundSort: Useful | Helpful | Reviews | Date
Not worth it.
By janelane of Vancouver (1 Review)
Submitted Saturday, August 4, 2007 - 10:55am [Dine in]

I went here with friends last night, and I must say that I won't be back. Our waitress was unfriendly and unhelpful. It took 45 minutes to get our pizza, which was pretty good, but burnt. One friend ordered salad and pasta, which was ok but not worth the price.

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Best pizza ever
By pumpkind of Unknown (26 Reviews)
Submitted Tuesday, July 10, 2007 - 5:10pm [Dine in]

Went to Marcello's this afternoon after reading all the reviews here and I must say that their pizza is the best I ever had.

Thin crust, not too crispy, chewy. The best part is that toppings are sliced very thinly, and well mixed together, so (a) you get all of them with every bite (b) you can still taste all of them separately and (c) they don't overpower the crust. There's an absolutely perfect balance. Also, unlike Nat's NY pizza, the whole package starting from the sauce is properly seasoned and _very_ flavorful.

We also got their Chef's salad for an appy (salad, olives, ham, cheese, artichokes and something else) and it was also very good. Keep in mind that the small portion is actually large enough for two.

Service is OK. Not sure how they cope during the peak hours, but in the late lunch hours it was completely reasonable.

Ambiance-wise and given the +30C weather I would recommend to get an outside table. The sitting is not on the Commercial itself, but on a side street that is well-shaded by the trees. Very nice.

I would most certainly come back. In fact I doubt I will go to any other pizza place from now on.

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Best Pizza in the City
By Helena of vancouver (6 Reviews)
Submitted Friday, June 29, 2007 - 8:40pm [Dine in]

Lombardo's pizza used to be this good, but it has been comprimised. They started pile on the cheese! Marcello's Contadina pizza is the best pizza in the city. It is certainly worth the few extra bucks for an authentic Italian taste and style. It's hard to try other items on the menu because you want to stuff your pie hole with-a the best pizza pie!

Bravo,
Bravo!

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I give up
By foodiegirl of Vancouver (5 Reviews)
Submitted Monday, June 18, 2007 - 4:05pm [Dine in]

After the last two disappointed visits, our friend insisted we go for dinner there. He and his family have been going there for years and have never had bad service so he thought we were just being senstive. Again, the service was poor, pizza was good but I've notice their pastas and appies have gone somewhat down hill. It's not disgusting but it's nothing to rave about either. My friend did approach the owner as his parents are friends with him. He mentioned that the service wasn't great and the owner said hecould care less if he came back. What a way to dig yourself into a hole.

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A+ Food/atmosphere C- service
By littletree of Vancouver (1 Review)
Submitted Saturday, May 26, 2007 - 7:16pm [Dine in]

The food is EXCELLENT. Well prepared, nicely presented and made from excellent ingredients. They layout and deco of the restaurant is great. Wine list is also very good. However, there are some serving staff problems...

The number one problem with the staff at Marcello's is that they do not grasp the idea of efficientcy. There are TONS of staff on the floor, but the people do not seem to multitask.

The second problem with the staff at Marcello's is that they do not understand the concept of hanging up your personal problems at the door when you come to work. They are not always rude, but when someone is cranky, they make it painfully obvious to their customers and seems like eachother.

As a member of the food industry, I like to observe a restauant when I visit, after my 3rd visit to Marcello's I had to write this review.

MARCELLO IF YOU ARE READING THIS TEACH YOUR STAFF TO HANDLE THEIR ATTITUDES!

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A pleasant experience
By ENZOtheDERTYrussian of Vancouver, West End (7 Reviews)
Submitted Thursday, March 22, 2007 - 3:50pm [Dine in]

For the most part the reviews for this restaurant describe the 'horrible' service. I don't know why everyone is hating on an exceptional place considering the area it's located in. Commercial Drive is far from glamourous, face it. My wife and I toured the drive one Saturday and stumbled upon Marcello's, a very appealing type of restaurant to both of us. We were promptly greeted at the door an immediately led to ur table right by the window. The food wasn't immediate as it would be expected on a Saturday afternoon, but it wasn't difficult to keep base with our server despite the restaurant nearing full capacity. We ordered a pitcher of Granville Island beer and the meat stuffed Calzone, with a large salad to share. A terrific meal, a terrific experience at a great price. $40 total and we were both stuffed. A 2 hour stay that felt like all day!! Congrats on a well rounded restaurant on an otherwise bleek stretch of road!

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better than I expected
By geoffbil of new westminster (24 Reviews)
Submitted Wednesday, March 21, 2007 - 3:54am [Dine in]

With all of the conflicting reviews of this restaurant, I had my doubts, but I was pleasantly surprised. I was initially disappointed by the lack of bread at the beginning of the meal (a feature at both Anton's and Anducci's), but my pasta dish was unique and quite tasty (my partner's was a little bland). The service was also much better than what I'd heard it would be, which was also nice. Sum total: a tad overpriced, but slightly above-average food and overall experience. I'll probably return in a month or two.

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very rude hostess
By vancitygirl of vancouver (1 Review)
Submitted Thursday, February 15, 2007 - 1:10am [Dine in]

wow.. the moment you step into a resturant you get greeted right??? WRONG! the hostess was so rude, she ignored us.. was rude to everyone.. told us we have 1hr to finish eating cause this table is reserved for the next hr!....what the hell??? food took 45 mins to arrive... waiter was nice... in the end we stayed for two hrs. this is my 4th time there... seems like everytime we go it gets worse! and the food seems like its getting worse

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Go for the pizza
By jenlomas of vancouver (2 Reviews)
Submitted Wednesday, February 7, 2007 - 7:02pm [Dine in]

I have been going for years. We go for the pizza and the caesar salad. Service is hit and miss. I have found the last few months have been better. I don't know of a better pizza in Vancouver that is similar to something you would get from Italy that is always consistent.

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worst service ... consistently
By purijcgurl of Vancouver (2 Reviews)
Submitted Wednesday, January 17, 2007 - 10:04pm [Dine in]

This restaurant wins TOP PRIZE for cosistently having the worse service. Servers do not deserve any tip whatsoever. Had one waitress argue over a refill of pop (which we never received) that she billed us for and then continued to argue over it once confronted. At least she owned up to her mistake a few minutes later but, unforutnately for her, no tip for you! ALso, had one time when we waited over an hour for food. Don't think the poor service can justify the okay food.

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Terrible Service, good food
By foodies of coal harbour, vancouver (5 Reviews)
Submitted Sunday, January 14, 2007 - 6:24pm [Dine in]

The service is so, so bad and the owner/manger just doesn't care. Why oh why do I go back, the food is good but not great. The pizza is good, but common, is is really worth the attitude for the below average wait staff. Check out Lombardo's instead, they used to be the same company. The food is just as good (great Lasagna) and you don't get the attitude, oh yeah and you get a deal since they're in the entertainment book.

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Great Food!
By psycho_pat of Cambie, Vancouver (2 Reviews)
Submitted Wednesday, January 10, 2007 - 2:06pm [Dine in]

I am a bit surprised with the reviews on the customer service! I have been here a many number of times over the last 6 years and never once did I receive bad service! The food, the service and the environment have always been consistently great. This time, we had pasta and did not disappoint! I would def. recommend everyone to try out for yourself and not let some of these reviews take you in the other direction!

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Hello? Can I get some help here?
By canthaveitall of WestVan (5 Reviews)
Submitted Friday, October 27, 2006 - 2:50pm [Dine in]

The service people who work here are deaf aren't they? If the food wasn't so damn good, I would never come back. I'll put up with rude servers to enjoy the food from Marcello's. Poor service = no TIP from me. To the owners of Marcello's, please teach your servers some manners, or tell them to go work some where else!

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Marcello's - Sept 4th 2006
By Canadajim of Vancouver (1 Review)
Submitted Tuesday, September 5, 2006 - 12:46am [Dine in]

One of my first dine out experiences on Commercial Drive - admittedly on Labour Day - was far from positive experience I was hoping it to be. Having read the previous reviews, I can only add to them in saying that the ONLY reason to eat here is the pizza (the Caprese starter at $7.95 for three slices of tomato and some bits of boccocini was way too pricey) The service was pretty awful and I have to agree that any attempt to attract another servers attention (other than your own server) was openly ingnored. Maybe if this place wasn't so busy the service would have been better, but there were several dinner guests looking very unsatisfied (with comments to accompany the looks) with the service and the lengthy wait for the food to arrive. For a restaurant with 150+ covers, why on earth do they only have a pizza oven that can take 7 pizzas at a time?

Go when its quiet for the pizza, otherwise don't bother.

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Good pizza, nice looking place. Terrible service.
By forzapizza of East Vancouver (1 Review)
Submitted Wednesday, July 5, 2006 - 11:09am [Dine in]

I have been going to Marcello's off and on for a few years with the hope that their service would improve over the years. And it never has. Yesterday was the last straw. I went in around 3:30pm. There was hardly anyone in the restaurant, so I figured the service would be adequate. I waited and waited to be seated. Just when I was about to turn around and walk out, a waitress came up to me and sat me down in a corner. Fine. It was by the window. I waited quite some time for her to come back and take my order. A little while later, I'm waiting for my salad, and this same waitress sits a drunk party of four right next to me. There is hardly anybody in this cavernous restaurant, and she has to sit these drunks next to me. And they were obnoxious. So, I got up and moved to the bar. By this time I'm really hungry and I'm still waiting for my salad which eventually comes. "here you go", my waitress says and she drops off the plate without any cutlery. "Uh, could I get some utensils, plea-" but she has already moved on. The salad was soaked in dressing, the lettuce was limp and the slice of foccaccia was cold, hard and stale. I ate what I could and pushed the plate aside. Eventually my pizza arrived. "Here you go", says the waitress as she drops off the pizza without a plate or cutlery. She didn't even ask me if I wanted another beer or anything - which I did. By this time I am really annoyed. The pizza is excellent. I finish the pizza and await my check, but it is not forthcoming. It seems the waitress has forgotten me. I get up from the bar and wait by their cash register. Finally the waitress shows up. (mind you she never asked me "how is/was everything?") She rings up my bill and I pay. I left her a very small tip. I heard her say insincerely, "thank you" but I said nothing and walked out.

I have given up on Marcello's. I will not be going back.

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Marlon Blando
By mykansas of east van (6 Reviews)
Submitted Friday, May 12, 2006 - 5:18pm [Dine in]

This is a nice looking restaurant with great ambiance and I'm guessing that's why it's usually pretty busy. The service here is notoriously bad, and the pizza... well if you're paying $24 for a pizza it better be great and unfortunately that isn't the case at Marcellos. As one my good friends would say "Marlon Blando".

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Very Sad
By Bonnie of Napanee,Ontario (1 Review)
Submitted Monday, March 27, 2006 - 2:25pm [Dine in]

We visited Marcello's recently - March 23rd, 2006 - with my sister who lives very near to Commercial Drive and we were all extremely disappointed with what we were expecting to be a fantastic dining experience. We arrived and were seated after a short wait, however from there on the service was pitiful..almost embarrassing. The waitress' attitude bordered on rudeness and when she misinformed us with regards to the carafe size (volume of wine in actual carafe) - the end result was an expensive mix up for us when the bill was presented. Her attitude then changed to ..."oops"...giggle, giggle..."oh well". We waited for nearly 40 minutes for our pizza to arrive and when it did 1/4 of it was uneatable, the pastry base being as hard as cement. (Note: my husband had stepped outside during this waiting time to have a cigarette and he heard two people passing by on the street comment to one another "how terrible the service was in there". (If we had only known that before hand.....) When we finished and my husband went to pay the bill he spoke to the female manager, explaining that we have eaten in restauants all over the world and this was the worst service/food he'd ever experienced...her response was simply that "they've had wonderful reviews".....not very helpful. As we walked past the side window on our way to our car....we looked in to see the waitress and manageress both laughing....probably all the way to the Bank...at our expense and others who believe perhaps the "past reviews" that this restaurant seems to be living off of. Don't waste your time...head to Nick's Spaghetti House further down the Drive.

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Fun had by all
By Lil_Mouse of vancouver (5 Reviews)
Submitted Saturday, January 7, 2006 - 1:08pm [Dine in]

I found the food fantastic. I highly recomment the ?Chef Tagliatelli? pasta! Also the grilled calamari was a great start with bread. The friends really enjoyed the food. They said they will definately be returning. Service was no different than any other place of same price. Attomosphere was enjoyable. Not a place for a quite dinner out. Good for small groups of friends to enjoy great food and wine. The fact that the restuarant is always very busy means that the food is above average.

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the pasta says it all
By serendipity of surrey (1 Review)
Submitted Wednesday, December 14, 2005 - 1:20am [Dine in]

I had an amazing lunch. The pasta was the best I have eaten: fresh and made to perfection,a good portion, lots of garlic and mushrooms, in a great setting. The giant sun-god fire oven was a hit with the kids. You can watch them put your true Italian style pizza into his mouth to bake. My friend had the pesto pizza and said it was great. Our reservation was still occupied by people nursing their coffees but the staff made sure we were comfortable at the bar until our table cleared (15 minutes at most). This is a very busy restaurant and with good reason; fresh, flavourful food served hot in a vibrant neighbourhood.

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Rude and Poor Service
By Quek of Vancouver (1 Review)
Submitted Sunday, October 23, 2005 - 1:11am [Dine in]

We had a reservation for 7.15PM and when a member of our party arrived at 7.20PM our table had already been given to another party. When I finally got to speak to the manager she was rude, unapologetic, and brushed me off. She told me that she had no time to talk to me and walked away; however, not before telling me that there was no use in talking to the boss because she was his girlfriend. The relevance of that comment still evades me. When asked about why our table had been given to another party, she simply said that it was HER policy to give the table up after 10 minutes and that ALL members of the party have to be present in order to be seated. I have eaten in many parts of the world and in all types of restaurants and I have never heard of such a policy. There are many Italian restaurants in Vancouver and others along Commercial Drive, so rather then experiencing poor service at Marcello's, which will probably ruin your dining experience, I recommend trying another restaurant.

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