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2.5
  • Food3
  • Service2
  • Value2.5
  • Ambiance2.5
  • Reviews118

Marcello Pizzeria

1404 Commercial
Vancouver, BC V5L3X9
Tel: (604) 215-7760
Neighbourhood: Grandview-Woodland
  • Cuisine: Italian, Pizza
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Meals: Lunch, Dinner, Late night
  • Features: Patio
  • Hours: Mon - Thu: 11AM - 11PM, Fri - Sat: 11AM - 12AM, Sun: 11AM - 11PM
  • Lovely and lively old world atmosphere. 2 dozen types of authentic Naples style pizzas on the menu. Antipasta and gnocchi also recommended. Look for the eye-catching non-discrete wood burning oven in the open kitchen. Mama Mia!

Reviews

Displaying 61 - 80 of 118 Reviews FoundSort: Useful | Helpful | Reviews | Date
Unfortunate
By cododd of east van (19 Reviews)
Submitted Monday, July 24, 2006 - 3:40pm [Dine in]

I have been here a few times over the years and usually at the behest of someone else. My first experience was not good (the usual complaints...very slow service, mediocre food) and no visit since has improved that opinion. I've heard good things about the pizza but was not thrilled myelf, and the pasta is rarely pleasing. Even if the food was great though I don't think it would make me want to return given the typically horrible service. Don't waste your time going here.

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Probably wouldn't eat here again.
By Caera of Main, Vancouver (30 Reviews)
Submitted Wednesday, August 1, 2007 - 6:55pm [Dine in]

The decor is very charming and the pizza oven is a sight to behold. However, that's where the good comments really stop.

The server was pleasant, but whenever we asked her questions she would stop and stare at us like a deer in headlights for a full five or six seconds before responding. She must have returned ten times throughout the course of a meal to refill our glasses. While I appreciate having water, it just got disruptive.

We each got the verde salad, which was okay, but I don't think it's worth $5 -- it's just romaine lettuce and their dressing. We split a pizza (I can't remember the name at the moment) with ham, mozzarella, salami, and mushrooms. The toppings were very nice, but they left the crust too thin and cooked it at too low a temperature. The pizza was crispy around the edge of the crust and soggy in the middle. By the time we got to the second piece each, it wasn't enjoyable due to the wetness.

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Great pizza...just ok service...
By designercanuck of Burnaby Canada (2 Reviews)
Submitted Friday, May 31, 2013 - 7:29pm [Dine in]

We came here for my birthday dinner this year because my son is a HUGE pizza fan and wanted to try some authentic wood burning oven pizza. I was told that the chef's do the whole dough tossing thing here too...my kids were really excited to see that, but it didn't happen. We arrived right at 5pm to beat the dinner crowd. Despite being only the second table of diners, the service was horrible. The host barely looked at or spoke to us. My water was re-filled once. The pizza was awesome though. We all loved it. But the service left a bad taste in my mouth.

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Mediocre
By Damelza of Vancouver (2 Reviews)
Submitted Saturday, November 12, 2011 - 4:59pm [Dine in]

I've been here many times before and always liked the food. Six of us had dinner here last week. My daughter and I had different types of tagliatelle - I had the chef's special, which was flavourful, but very oily, heavy and over-sauced. My daughter's was very bland and had an awful gluey texture. Not really edible. One of our group had fettucine alfredo, which was quite oniony - not bad-tasting, but the menu didn't mention onion as an ingredient and she doesn't like onions. The two pizzas were good. Service was just fair - one order was forgotten and came late, and they didn't have the beer I ordered and it took a long time to tell me that and then bring my alternate order. Value would have been fine if the food were better. I won't be going back for quite a while. . .

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Will never dine here again...
By ceeniebinks of commercial drive, vancouver (4 Reviews)
Submitted Tuesday, September 13, 2011 - 11:23am [Dine in]

A friend was visiting so a group of us went to Marcello's on a Friday night. We asked for 4 separate bills as we were a group of 8. Our waitress initially didn't seem to have a problem with this, but when it came to bill time, you would think she was re-programming the restaurant computer system. It took over 20 minutes to get our bill & it was still incorrect. She did not even ask us if you wanted dessert or coffee. This is the second time we have had a dismal waitress at this restaurant. This place is always very busy but I think it is all an illusion...My meal on this visit (cannelloni) was subpar. Also, this restaurant is so loud, it becomes positively unbearable. It would be difficult if you had hearing issue. All in all, a very dismal visit which we won't be repeating.

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Worst calamari ever
By Dotblot of Burnaby (1 Review)
Submitted Tuesday, August 2, 2011 - 9:08am [Dine in]

Had late lunch there this week with my wife. It was my first time there and I was not very impressed.
The calamari appetizer was the worst I've had in the city. Seems like they used reconstituted dry squid. The pizza we ordered was good but it seems over priced compared to similar restaurants.
I don't think I will be going back.

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Avoid
By mclovin of vancouver (6 Reviews)
Submitted Saturday, December 4, 2010 - 11:49pm [Dine in]

What can I say? I have been here three times and all three times the service was terrible but this last time took the cake. We were seated about 1 hr. before closing time and at 15 mins to closing they started dragging large black bags of garbage by our table out the back door. At 5 mins to closing they actually turned the lights on and off a few times as we were finishing our dessert. I could not believe it! I mean seriously, I have seen a lot of things in the Vancouver restaurant business but this took the cake for poor service. Avoid.

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Disappointingly minuscule salads!!! Absolute salad rip-off!!! :(
By spazimir of Vancouver (1 Review)
Submitted Wednesday, September 8, 2010 - 6:18pm [Dine in]

The other night a couple of my friends and I decided to remind ourselves of what's it like dining at Marcello's.

Well, from my memory the pizza was excellent, and I can confirm, it still is (though it felt like they put pepper on top along with origano which is totally not cool since I hate pepper... what kind of a sick freak thought of doing that???).

anyway... You get a medium pizza (feeds one extremely well, good for sharing if you're not particularly hungry) for around 15$, with a really good choice of toppings, but I don't think there was a seafood choice... For around 30$ you get a large which I think can comfortably feed 2 or perhaps even 3 people.

But the salads.. well that's a totally different story!!!

my advice to you dear people is to STAY CLEAR OF SALADS!!!!!

They are extremely small!!! you wouldn't even be able to feed a baby, and I'm serious! I forgot what ours was called, but honestly, what we got were two fat slivers of tomato with a half of a tiny bocconcini cheese lump on each. Honestly, altogether it was a quarter of a tomato and a cheese ball, topped with some vinegar, and that "extravaganza" cost almost 10$!!!!!!!!!

Seriously, if you pay 10$ for a salad, you expect more than just that!!! An absolute disgrace!!!!!!!!!!

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Good quality - poor value.
By Sega of Burnaby BC Canada (2 Reviews)
Submitted Friday, September 3, 2010 - 11:33pm [Dine in]

We hadn't been to Marcello's for a while and remember the food quality to be better than this recent visit. Overall the food quality was good but not great. The pizza was definetly good but the gnocchi not nearly as expected. Both the calamari and prawns were good but slightly overcooked. Speaking of prawns, now there is one dish that is way overpriced for what you get. $16.95 for six (6) small prawns. Yes that is 6 small prawns for $16.95. We ordered the large gnocchi to share and when it arrived my wife told the waiter that we had ordered the large not the small. We were quite surprised when he said it was the large. The amount of gnocchi was barely enough to cover half the plate in one single layer. The server was polite but nothing bothers me more than when a server arrives with the food and asks who ordered what. We sat on the patio on a beautiful evening so the ambiance was great.

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Run while you can... (Lombardo's is close anyway ;-)
By MichaelV of Vancouver (downtown) (1 Review)
Submitted Sunday, June 20, 2010 - 11:28pm [Dine in]

I have had at least 6-8 dinners at Marcello's.
This was when I thought they had the best pizza in town.

After every visit I promised myself to never return, the pizza made me go again after 4-6 months.
Then I found Lombardo's downtown (which is when I heard about Lombardo's on Commercial).
I have not looked back since.

About my experiences at Marcelo's:
- HORRIBLE staff (I would normally say 'service', but there is none)
- Long waits for everything to the point you don't want to send (the occasional) crappy food back - you're just too afraid you'll starve to death
- Valid complaints are ignored or addressed rudely

The only positive:
- their pizza.
As I mentioned, the same pizza can be had at Lombardo's on commercial or Pacifico (previously Lombardo) on Smithe (Scotiabank theatre building).

Don't go - you'll feel like a fool if you do.

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Poor Experience at Marcellos
By CoolKatz of Vancouver (1 Review)
Submitted Tuesday, December 29, 2009 - 12:39am [Dine in]

We waited over half an hour for the food, yet it had still not arrived. What was really bad was that three other tables seated after us had their food come first.

We had to ask our waiter what was taking so long, and was told that our food would be arriving in five minutes. Ten minutes went by, and our food was still not here.

Our waiter did not explain why the wait was so long for our food while other tables received their meals first. Nor did he attempt to offer any complimentary bread or appetizers during our long wait.

We walked out, and we will not be returning.

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more than four
By Miezi of Vancouver (1 Review)
Submitted Sunday, October 25, 2009 - 9:49pm [Dine in]

We decided recently to dine at Marcello´s. That particular night the restaurant was almost empty as it was a Monday. Our children, who were with us on a visit stay from Germany, brought a friend so we were five. So far so good. We ordered pasta, pizza, wine beer, just like you would expect in an Italian restaurant. We were quite surprised when the bill was presented. There was a handwritten 15% surcharge, called gratuity for an extra table on it. I asked the server about this, but she said, this was because they had to provide an extra table. I wasn´t satisfied and complained to the cashier asking for a senior person, but she also told us, that at Marcello´s this surcharge is normal and I´d have to pay it. Our conclusion was that we had to pay roughly double the price for the friend our kids brought than for any other person in our group.
Here are some suggestions to the management: if the server tells people right up front, there is a surcharge, then you have a chance to decide, take it or leave it. Presenting the surcharge after the fact is unacceptable. We asked at Lombardo´s (one block to the South) the other day and they confirmed, it´s normal to tell you right away if you are in a larger group (of 8 !!!). Further, in my opinion , if a restaurant is almost empty and the tables are pushed together anyway, placing us at the one with the surcharge and not telling us does not seem to be OK. I don´t like to be treated that way in my neighourhood restaurant. By the way, there are tables for two in this restaurant. So be carefull, if you are three. You might be charged extra.

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24 hour market across the street has better service.
By thatgumyoulike of Commercial Drive, Vancouver (1 Review)
Submitted Thursday, September 17, 2009 - 11:47pm [Dine in]

We were lured into this restaurant by the attractive and spacious atmosphere and were expecting a dining experience that matched. We were sadly disappointed.

First we were told not to sit at a large table because "it was the only one that would seat six" (they weren't busy, and there were many free tables). This in itself was not reason to be annoyed but when the beverage we wanted was not available, and I remarked to my partner that the alternative we were offered was quite expensive the server rudely told me that "it's only a dollar more!". I was shocked, because I was expecting her to offer it at the price of the item we asked for originally. Our food came in a timely fashion and tasted as we expected it would, nothing particularly special. Our server refilled our water glasses often and asked disinterestedly "how is it?", but when we finished our salad she asked us if we wanted clean plates for our next course or not, which struck us as a little odd. Her general demeanor, and that of the hostess also, was curt and unfriendly in both tone and body language. I also overheard our server speaking rudely to other patrons.

The bill was placed directly on the table rather then in a cheque presenter, and as I stood at the register and reached into my purse to pull out my credit card, was dismissively told that "we don't take debit, if that's what you're looking for". (Maybe we don't look old enough to have credit cards to this woman?) As we were paying our server was complaining to another waitress about other employees of the restaurant. In the end, we left with a bad taste in our mouths not caused by the mediocre over priced food.

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Best Thin Crust Pizaa
By farfalla1 of East Vancouver (1 Review)
Submitted Wednesday, June 10, 2009 - 9:22pm [Dine in]

I have gone to Marcello at least a dozen times over the years because I love the ambience, their firewood thin crust pizzas--which are as authentic as any I've had in Italy--and some of their pasta dishes. On none of these occasions, however, have I had anything but mediocre--if not really poor service. The wait staff can be incredibly unfriendly, almost to the point of rudeness. They rarely check on you and forget to bring you things you have asked for, like cutlery, which you shouldn't have to ask for in the first place.

It doesn't look like this is hurting business any. It's packed almost every evening, but I wish the owner would do something about the level of service offered in the restaurant. I know that things can go wrong in the kitchen that can affect your dining experience. Things happen and that's not the problem. The problem is the attitude problem of most of the servers in this place. I'd eat here a lot more often if they weren't so sour.

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Over priced for ok food
By EnnDee2 of Vancouver (1 Review)
Submitted Saturday, April 11, 2009 - 4:27pm [Dine in]

It was my one year with my b/f we wanted italian.
The service was fast since it was almost empty
the host boy seated us right beside a group of people that were already eating, we were pretty much part of their table.
I didnt understand why since the whole restaurant was pretty much empty..Duhh!!
The food was way too over priced for the lack
of variey and and flavor it had
I would def not eat here again
and i do not recomend it it anyone

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best pizza
By Claudia_q of North Vancouver (5 Reviews)
Submitted Tuesday, February 17, 2009 - 7:14pm [Dine in]

Marcello Pizzeria has the best pizza I have ever tasted. I have never tried anything else from the menu except for salads which were also very good. I have to say the ingredients are fresh and tasty and pizza is perfectly cooked in that traditional huge oven they have. The sizes are good and the thin crispy pizza makes you feel like you had just enough to eat and maybe some room for desert. The only thing that bothered me was that the service was quite slow and from what I've noticed some waitresses were very unprofessional (one of them swept the floor after a big party left and placed the dust pan right on the table! disgusting). Anyways, I love the food so I'll definitely go there again.

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Italian feeling but food can improve
By sullivan2 of Burnaby (3 Reviews)
Submitted Sunday, November 23, 2008 - 1:53pm [Dine in]

After a longer break I returned to Marcello's. I wanted to show my bf one of the great Italian restaurants on Commercial. I used to have excellent food there. The pizza and gnochi were always great.
As usual it was very busy but luckily we didn't need to wait. We got a really nice spot and the waitress came fairly soon to take our order. We immediately ordered food as well as we were kind of hungry...then we waited for at least 10-15 min till our wine arrived and a little longer for our salad. It was busy but I expected the kitchen and bar to be a bit faster. Especially when it comes to wine and salad.
We got our entrees in time and had pasta and calzone. The calzone was just o.k. (a bit greasy) but the pasta was undercooked or very al dente and very garlicy... I was a bit surprised that the food wasn't as outstanding as I remembered it. A bit later my bf ordered some more bread and we thought it would be a freebie but in the end they charged every single piece. I am used to free bread in virtually every Italian restaurant I visited. Seems like Marcello's needs to make money out of everything.
All this came with a price tag of nearly 80 bucks...not worth it I think, sorry Marcello...

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Service Was Excellent
By janelbelle of false creek, vancouver (1 Review)
Submitted Sunday, August 24, 2008 - 2:17pm [Dine in]

After reading several reviews that indicated very negative experiences with service it was wonderful to have experienced otherwise. Upon our arrival at the restaurant we were greeted by a male host who was more than co-operative in allowing us to select an outdoor table rather than an indoor one where it was very busy and hot. Our server, Kim arrived at our tables within minutes and provided ice cold water and menues without delay.
We placed our order after a very short wait and the food arrived within a very decent waiting time. All our little extra requests were attended to with a smile and promptly, the food was excellent and flavors of Rome came back to us. Our server was also a very pleasant conversationalist as well as being very intelligent on the area and people surrounding the restaurant. She made our evening a delight, we have not had any difficulty with staff before but she was a rare gem.

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pretty good pizza but you'll get old waiting
By xenoc of vancouver (6 Reviews)
Submitted Saturday, July 12, 2008 - 10:14pm [Dine in]

I honestly can't say I've had better pizza in Vancouver but you should definitely bring a good book, one of those new iPhones with a good movie downloaded and maybe even a sack lunch. Our waiter was actually nice but Im pretty sure he completed college, got married and raised his kids by the time the pizzas actually arrived. Bring lots of change for the parking meters and if you're expecting a pizza on par with the real thing, you'll be disappointed with the food as well.....

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Best Gnocchi ever
By JayPeterse1 of Vancouver (1 Review)
Submitted Thursday, May 29, 2008 - 9:28am [Dine in]

Marcello's on commercial drive has a great verde salad to compliment the best gnocchi in town. I always get the gnocchi all pommodoro (tomato sauce). The service is okay but has been getting better. Their pizza's are also very authentic and perfectly crisp. I prefer dinner over lunch. Lunch seems to be too crowded and loud.

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