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2.5
  • Food3
  • Service2
  • Value2.5
  • Ambiance2.5
  • Reviews118

Marcello Pizzeria

1404 Commercial
Vancouver, BC V5L3X9
Tel: (604) 215-7760
Neighbourhood: Grandview-Woodland
  • Cuisine: Italian, Pizza
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Meals: Lunch, Dinner, Late night
  • Features: Patio
  • Hours: Mon - Thu: 11AM - 11PM, Fri - Sat: 11AM - 12AM, Sun: 11AM - 11PM
  • Lovely and lively old world atmosphere. 2 dozen types of authentic Naples style pizzas on the menu. Antipasta and gnocchi also recommended. Look for the eye-catching non-discrete wood burning oven in the open kitchen. Mama Mia!

Reviews

Displaying 61 - 80 of 118 Reviews FoundSort: Useful | Helpful | Reviews | Date
Run while you can... (Lombardo's is close anyway ;-)
By MichaelV of Vancouver (downtown) (1 Review)
Submitted Sunday, June 20, 2010 - 11:28pm [Dine in]

I have had at least 6-8 dinners at Marcello's.
This was when I thought they had the best pizza in town.

After every visit I promised myself to never return, the pizza made me go again after 4-6 months.
Then I found Lombardo's downtown (which is when I heard about Lombardo's on Commercial).
I have not looked back since.

About my experiences at Marcelo's:
- HORRIBLE staff (I would normally say 'service', but there is none)
- Long waits for everything to the point you don't want to send (the occasional) crappy food back - you're just too afraid you'll starve to death
- Valid complaints are ignored or addressed rudely

The only positive:
- their pizza.
As I mentioned, the same pizza can be had at Lombardo's on commercial or Pacifico (previously Lombardo) on Smithe (Scotiabank theatre building).

Don't go - you'll feel like a fool if you do.

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Poor Experience at Marcellos
By CoolKatz of Vancouver (1 Review)
Submitted Tuesday, December 29, 2009 - 12:39am [Dine in]

We waited over half an hour for the food, yet it had still not arrived. What was really bad was that three other tables seated after us had their food come first.

We had to ask our waiter what was taking so long, and was told that our food would be arriving in five minutes. Ten minutes went by, and our food was still not here.

Our waiter did not explain why the wait was so long for our food while other tables received their meals first. Nor did he attempt to offer any complimentary bread or appetizers during our long wait.

We walked out, and we will not be returning.

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Not Supremely Impressive.
By monster_meal of Burnaby, BC (4 Reviews)
Submitted Monday, November 2, 2009 - 9:46am [Dine in]

This establishment had been recommended to me by a co worker, and my partner and I were excited to be trying it.
As an appetizer we had the Fried Marinated Vegetables. My first problem was that for $13.95, I didn't feel we got a very impressive spread of vegetables. We also did not find them to be overly flavorful. Somewhat disappointing, though the bread was quite delicious.
My main course was the four cheese gnocchi. While this dish looked quite impressive, the gnocchi had no texture whatsoever. The sauce was not overly flavorful either. My date had the lasagna and we felt there was nothing impressive about this dish either. The sauce had no real 'zing' to it. All and all it was kind of a bland experience. Rather expensive considering the same money somewhere else could have bought quite a meal!

The service was quite good, however, the place was quite busy and very noisy.

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more than four
By Miezi of Vancouver (1 Review)
Submitted Sunday, October 25, 2009 - 9:49pm [Dine in]

We decided recently to dine at Marcello´s. That particular night the restaurant was almost empty as it was a Monday. Our children, who were with us on a visit stay from Germany, brought a friend so we were five. So far so good. We ordered pasta, pizza, wine beer, just like you would expect in an Italian restaurant. We were quite surprised when the bill was presented. There was a handwritten 15% surcharge, called gratuity for an extra table on it. I asked the server about this, but she said, this was because they had to provide an extra table. I wasn´t satisfied and complained to the cashier asking for a senior person, but she also told us, that at Marcello´s this surcharge is normal and I´d have to pay it. Our conclusion was that we had to pay roughly double the price for the friend our kids brought than for any other person in our group.
Here are some suggestions to the management: if the server tells people right up front, there is a surcharge, then you have a chance to decide, take it or leave it. Presenting the surcharge after the fact is unacceptable. We asked at Lombardo´s (one block to the South) the other day and they confirmed, it´s normal to tell you right away if you are in a larger group (of 8 !!!). Further, in my opinion , if a restaurant is almost empty and the tables are pushed together anyway, placing us at the one with the surcharge and not telling us does not seem to be OK. I don´t like to be treated that way in my neighourhood restaurant. By the way, there are tables for two in this restaurant. So be carefull, if you are three. You might be charged extra.

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24 hour market across the street has better service.
By thatgumyoulike of Commercial Drive, Vancouver (1 Review)
Submitted Thursday, September 17, 2009 - 11:47pm [Dine in]

We were lured into this restaurant by the attractive and spacious atmosphere and were expecting a dining experience that matched. We were sadly disappointed.

First we were told not to sit at a large table because "it was the only one that would seat six" (they weren't busy, and there were many free tables). This in itself was not reason to be annoyed but when the beverage we wanted was not available, and I remarked to my partner that the alternative we were offered was quite expensive the server rudely told me that "it's only a dollar more!". I was shocked, because I was expecting her to offer it at the price of the item we asked for originally. Our food came in a timely fashion and tasted as we expected it would, nothing particularly special. Our server refilled our water glasses often and asked disinterestedly "how is it?", but when we finished our salad she asked us if we wanted clean plates for our next course or not, which struck us as a little odd. Her general demeanor, and that of the hostess also, was curt and unfriendly in both tone and body language. I also overheard our server speaking rudely to other patrons.

The bill was placed directly on the table rather then in a cheque presenter, and as I stood at the register and reached into my purse to pull out my credit card, was dismissively told that "we don't take debit, if that's what you're looking for". (Maybe we don't look old enough to have credit cards to this woman?) As we were paying our server was complaining to another waitress about other employees of the restaurant. In the end, we left with a bad taste in our mouths not caused by the mediocre over priced food.

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Best Thin Crust Pizaa
By farfalla1 of East Vancouver (1 Review)
Submitted Wednesday, June 10, 2009 - 9:22pm [Dine in]

I have gone to Marcello at least a dozen times over the years because I love the ambience, their firewood thin crust pizzas--which are as authentic as any I've had in Italy--and some of their pasta dishes. On none of these occasions, however, have I had anything but mediocre--if not really poor service. The wait staff can be incredibly unfriendly, almost to the point of rudeness. They rarely check on you and forget to bring you things you have asked for, like cutlery, which you shouldn't have to ask for in the first place.

It doesn't look like this is hurting business any. It's packed almost every evening, but I wish the owner would do something about the level of service offered in the restaurant. I know that things can go wrong in the kitchen that can affect your dining experience. Things happen and that's not the problem. The problem is the attitude problem of most of the servers in this place. I'd eat here a lot more often if they weren't so sour.

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Over priced for ok food
By EnnDee2 of Vancouver (1 Review)
Submitted Saturday, April 11, 2009 - 4:27pm [Dine in]

It was my one year with my b/f we wanted italian.
The service was fast since it was almost empty
the host boy seated us right beside a group of people that were already eating, we were pretty much part of their table.
I didnt understand why since the whole restaurant was pretty much empty..Duhh!!
The food was way too over priced for the lack
of variey and and flavor it had
I would def not eat here again
and i do not recomend it it anyone

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best pizza
By Claudia_q of North Vancouver (5 Reviews)
Submitted Tuesday, February 17, 2009 - 7:14pm [Dine in]

Marcello Pizzeria has the best pizza I have ever tasted. I have never tried anything else from the menu except for salads which were also very good. I have to say the ingredients are fresh and tasty and pizza is perfectly cooked in that traditional huge oven they have. The sizes are good and the thin crispy pizza makes you feel like you had just enough to eat and maybe some room for desert. The only thing that bothered me was that the service was quite slow and from what I've noticed some waitresses were very unprofessional (one of them swept the floor after a big party left and placed the dust pan right on the table! disgusting). Anyways, I love the food so I'll definitely go there again.

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Italian feeling but food can improve
By sullivan2 of Burnaby (3 Reviews)
Submitted Sunday, November 23, 2008 - 1:53pm [Dine in]

After a longer break I returned to Marcello's. I wanted to show my bf one of the great Italian restaurants on Commercial. I used to have excellent food there. The pizza and gnochi were always great.
As usual it was very busy but luckily we didn't need to wait. We got a really nice spot and the waitress came fairly soon to take our order. We immediately ordered food as well as we were kind of hungry...then we waited for at least 10-15 min till our wine arrived and a little longer for our salad. It was busy but I expected the kitchen and bar to be a bit faster. Especially when it comes to wine and salad.
We got our entrees in time and had pasta and calzone. The calzone was just o.k. (a bit greasy) but the pasta was undercooked or very al dente and very garlicy... I was a bit surprised that the food wasn't as outstanding as I remembered it. A bit later my bf ordered some more bread and we thought it would be a freebie but in the end they charged every single piece. I am used to free bread in virtually every Italian restaurant I visited. Seems like Marcello's needs to make money out of everything.
All this came with a price tag of nearly 80 bucks...not worth it I think, sorry Marcello...

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The Best Pizza!
By NNN of Vancouver (22 Reviews)
Submitted Tuesday, November 11, 2008 - 2:20am [Dine in]

My boyfriend and I had a pizza with Tomato, Arugula, and Bocconcini pizza. Oh my goodness, it was so delicious! The pizza crust is perfectly baked and seasoned just right. We also had pasta which the previous reviewer mentioned; Chef T???, the one with creamy tomato sauce, prosciutto, mushrooms, olives, and capers. That was excellent too. I prefer Anton's caesar salad, though. I will definitely go back.

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Solid Tuesday Night Meal
By oledawn of Vancouver (4 Reviews)
Submitted Wednesday, October 8, 2008 - 4:32pm [Dine in]

Food: I crave the pasta with mushrooms, olives, and capers. It come it a rose sauce that is perfect. I always get the large and take the leftovers to eat for lunch the next day. I have never had the pizza which I guess they are know for.

Service: They are around when we need them. Our server appoligized and did tell us she forgot to put our orders in after we finished our appy but we weren't in a rush and the food came out shortly after she informed us and it was nice and hot.

Value: Good value. We had a bottle of wine, an appy, and 2 large pastas. The bill was $80 before tip.

Ambiance: Reflects well the type of food and quality they serve.

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Lukewarm or uncooked Lasagna
By robertinvan of Vancouver (1 Review)
Submitted Monday, September 1, 2008 - 9:58pm [Dine in]

The lasagna arrived lukewarm or uncooked. i asked for a hot piece of lasagne, but by the time it arrived, my partner was finished his meal a long time ago.

I asked why the lasagna, which contains meat, was not cooked propoerly, and after an exchange with the hostess, was told that "I wasn't listening". No offer to take the the charge off the bill. Just poor, rushed, hectic service and food a main course that should not be allowed on any dining table.

Anyway, it's too risky to eat uncooked or reheated food that may have been hanging around too long,

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Service Was Excellent
By janelbelle of false creek, vancouver (1 Review)
Submitted Sunday, August 24, 2008 - 2:17pm [Dine in]

After reading several reviews that indicated very negative experiences with service it was wonderful to have experienced otherwise. Upon our arrival at the restaurant we were greeted by a male host who was more than co-operative in allowing us to select an outdoor table rather than an indoor one where it was very busy and hot. Our server, Kim arrived at our tables within minutes and provided ice cold water and menues without delay.
We placed our order after a very short wait and the food arrived within a very decent waiting time. All our little extra requests were attended to with a smile and promptly, the food was excellent and flavors of Rome came back to us. Our server was also a very pleasant conversationalist as well as being very intelligent on the area and people surrounding the restaurant. She made our evening a delight, we have not had any difficulty with staff before but she was a rare gem.

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pretty good pizza but you'll get old waiting
By xenoc of vancouver (6 Reviews)
Submitted Saturday, July 12, 2008 - 10:14pm [Dine in]

I honestly can't say I've had better pizza in Vancouver but you should definitely bring a good book, one of those new iPhones with a good movie downloaded and maybe even a sack lunch. Our waiter was actually nice but Im pretty sure he completed college, got married and raised his kids by the time the pizzas actually arrived. Bring lots of change for the parking meters and if you're expecting a pizza on par with the real thing, you'll be disappointed with the food as well.....

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Best Gnocchi ever
By JayPeterse1 of Vancouver (1 Review)
Submitted Thursday, May 29, 2008 - 9:28am [Dine in]

Marcello's on commercial drive has a great verde salad to compliment the best gnocchi in town. I always get the gnocchi all pommodoro (tomato sauce). The service is okay but has been getting better. Their pizza's are also very authentic and perfectly crisp. I prefer dinner over lunch. Lunch seems to be too crowded and loud.

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The worst hostess in the city
By karlhungus of vancouver (1 Review)
Submitted Wednesday, May 21, 2008 - 6:41pm [Dine in]

We went to Marcello's on a wednesday afternoon with a 70 year old friend who has been a patron for many years. The hostess was immediately brash and unfriendly in spite of our warm greeting. She insisted the 5 of us sit at a small table for 4 near the front stating that it was the restaurant's policy to do so. A glance around the less than half full room with some groups of three sitting at large 6-8 person tables gave us all pause, and when we stated that we were uncomfortable knocking knees and blocking aisles with our arrangement she said that if we didn't have enough room she'd bring chairs for us to put our food on!
We sat that way for a few minutes and then decided to move a two person table over to ours, and a friendly server came over to help us. That is, until hostzilla saw us and said no, and our server started apologizing and saying we couldn't. It wasn't a fire hazzard, in fact we would have been more out of the way.

We asked her why she was so adamant, considering the lunch rush was over and there was plenty of room. She implied rudely that we were being unreasonable. We left after finally returning her hostile demeanour, and went directly to Lombardo's, for the same pizza from more reasonable people.

A cursory glance at these reviews should make any diner exercise their influence by avoiding this place so it goes down, which is what the rude, unreasonable, troll of a hostess deserves.

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Food Pretty Good/Service Sucks
By TheRock of burnaby (3 Reviews)
Submitted Sunday, February 24, 2008 - 11:18pm [Dine in]

I have been eating at Lambardo's forever so if I don't get a table here, I just walk over to the other place and visa versa. I find the food better here but the service can improve. I phone for a reservation but the person said they don't take it and there will be free tables @ 6pm anyways. I got there and it was jammed pack. Waited 15 minutes for a table. Food took some time but it was good. If it was not for the food, this place would be closed since the service can be challenging. Just don't expect too much service.

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IT WAS SO BAD I REGISTERED ON THIS SITE TO WRITE A REVIEW
By westvandiner of west vancouver (1 Review)
Submitted Friday, December 7, 2007 - 6:47pm [Dine in]

The hostess threw me out! I arrived 10 min before my 3 girlfriends for a Friday lunch (business attire, 40+ years) and the extremely rude hostess would not seat me until my friends arrived in her empty restaurant. When I complained (with attitude), she told me I was rude and unfriendly and she lectured me on her 'policy'. After some heavy-duty eye-rolling, on my part, the hostess overhead me tell my just-arrived friend that we weren't seated because we weren't ALLOWED until all our party was there. With that, she told me that I was unwelcome and told me to leave and NEVER RETURN! With PLEASURE!

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Don't bother!
By depal of Vancouver (1 Review)
Submitted Tuesday, September 4, 2007 - 12:43am [Dine in]

The ambiance was great, the service was so-so but the food was the biggest disappointment. We used to eat regularly at Lombardo's when Marcello cooked there way back when. The pizza, calzone, focaccia, and the salad verde were heaven! We tried Marcello's a few years ago and found it disappointing. Yesterday we gave it another chance after hearing good reviews about it, but Marcello's food has really gone downhill. The pizza took 1 hour, and the crust was mostly burnt. The kalamari came with blah-tasting tzatziki in a plastic cup. The focaccia and the salad also left something to be desired. Seems like Marcello is cutting corners now that the court forced him to pay child support to his ex-wife. I'm baffled by the lineups and the glowing reviews about the food. I'm never giving Marcello's another chance. If only Vancouver had truly great pizza like Seattle's Tutta Bella.

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Decent Pizza and Lasagna
By food-o-rama of East Vancouver (4 Reviews)
Submitted Wednesday, August 29, 2007 - 12:43pm [Dine in]

We ate here with a group of 5 this last Tuesday night - it was packed as usual. A very cool Commercial Drive experience for out-of-towners... but the food took a long time. We had a ten-year-old with us who enjoyed watching the pizza being made in the wood oven shaped like a giant head. Food was not bad - the lasagna was decent, and the "Ai Due Formaggi" pizza was the best one we had that night. Service was a bit spotty, mainly because they are so busy. But on a summer night, it seems like the place to be....

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