Lovely and lively old world atmosphere. 2 dozen types of authentic Naples style pizzas on the menu. Antipasta and gnocchi also recommended. Look for the eye-catching non-discrete wood burning oven in the open kitchen. Mama Mia!
I have never experienced such horrendous service at a restaurant in my life - this place gets #1 spot for that. After having to pay for a mistake that our server made, we sought out the manager only to have her tell us that we were not going to get away with scamming free food (i was dressed down but I'm not looking to SCAM FREE FOOD!). Bad service, rudeness, and then being insulted? It was more than I could handle...I will NEVER go back and I will make sure to tell everyone I know to never visit this place either.
Nothing will ruin your lunch faster than watching two tables who came in 20 minutes after you get served the same pizza that you ordered 25 minutes before. This is what happened to my wife and her brother today while they tried to take an hour for a nice lunch. When they complained the manager said "let's not go back in time". I kid you not. Marcello is consistently off with timing ... and my wife and I have had this problem there in the past (I almost wrote about it last time) ... but today was it for our whole family - we will not go there again and we will tell every one of our friends this story. The manager who was working (a woman) was totallyt unprofessional "do you want me to put the pizza in the oven or not" and no food is worth that kind of bad service ... especially overpriced dough with sauce and a few pieces of prociutto on it for $14. You will be hard pressed to find a restaurant in Vancouver that will treat you as badly as Marcello (based on going there about 5 times). To give you some idea of what I consider exemplary ... try Bin 942, Vij's, (The Tea House before it closed), the Zen Cafe, Savoury Island Pie Company, The Locus and Budapest. Those restaurants help set the service and food standard in our city. Marcello is the worst kind of restaurant ... stuck up staff ... with bad timing and no professionalism whatsoever. Avoid them at all costs if you don't have 2 hours to kill and don't mind being totally uncared for.
If you are reading this you have probably already been here. We went for brunch on a Sunday afternoon we arrived and couldn't get brunch as we walked in 5 minutes before 2:00pm when brunch ends. We ended up having lunch with 5 in our party we ordered 3 pizza's and 2 salads. We waited over an hour to get our food. Drinks were half and hour. After being there for 2 hours we decided to speak with the manager to tell her how we were feeling. It took the manger about 10 minutes to even come and talk with us. We attempted to tell how we were feeling and she ended up insulting us. She said we needed more love at our table. She also scrapped plates at our table. This woman has no class or tact. She didn't even care that we were not happy she basically told us to leave because we were complaining. Just before we left I went to the bathroom and it was a mess there was no paper towel. I told the manger that the bathroom was a mess and there was no paper towel she told be to take my negative energy out the restaurant. I must say that I will never ever go back to this restaurant. The pizza was not very good and the ceasar salad was horrible. I can make better ceasar salad and pizza myself.
I have been going to Marcello's on and off for a few years and it's always a bit bittersweet. Either the food is off or the staff. Honestly, this place has THE worst service. And after what happend to me today i will never go again. They don't take reservations for two. When we get there they refuse to seat me b/c my friend wasn't with me b/c he was out parking the car! They won't seat you until your ENTIRE party is present! What kind of Ludicrous policy is that? How many obstacles does one have to go thru to get a seat at this restaurant? Not to mention the overly rude manager that has zero class. She made a big stink in the front of the restaurant b/c i and another patron (who also was made to wait b/c her husband hadn't shown up) asked why we had to wait! She told us that if we were regulars she would make an exception...uhhh hello if that isn't blatant favoritism i don't know what is? There food is alright, but , honestly, there are much better places to eat on the DRIVE and in the city.
I had an amazing lunch. The pasta was the best I have eaten: fresh and made to perfection,a good portion, lots of garlic and mushrooms, in a great setting. The giant sun-god fire oven was a hit with the kids. You can watch them put your true Italian style pizza into his mouth to bake. My friend had the pesto pizza and said it was great. Our reservation was still occupied by people nursing their coffees but the staff made sure we were comfortable at the bar until our table cleared (15 minutes at most). This is a very busy restaurant and with good reason; fresh, flavourful food served hot in a vibrant neighbourhood.
Had dinner with hubby and a colleague in late September and we had caesar salad, calamari and the capriciosa pizza. I know caesar salad is safe item but when you have a really good one, it can be addictive (I actually crave the simple one from Cheesecake Factory). This caesar was okay but I wouldn't order it again. The calamari was nice and not greasy. The pizza was delicious and I really like authentic Italian style pizza - thin but not cracker thin. The toppings were a nice combo. The food is well priced. We've been here a few time and haven't encountered the poor service others mention. Ambience is simple and nice - casual.
Marcelois very cosistent. I mean, every time I go there the service is horrible and the food same old, tasteless. I try for 4 times but I gave up. The servers treat you as they are doing a favor, not as a professional. The food means nothing. I try and try, and try,but no more. I hope some owner read this and try to fix it. I'm really a pizza lover and I'd love to have lots of options.
Went here for dinner this week as we had another craving for a good thin crust pizza. This restaurant is not new to us, we have been here plenty of times before, but with our recent terrible experience at Incendio we were looking forward to some decent Italian fare. As there were only two of us and the place wasn't busy, we were seated right away. It was a nice evening and we were offered a table on the patio but we opted to stay inside and sit at a table by big windows instead. From the beginning, we felt that the service was quite scattered. From my observations, serving sections didn't seem to be very clearly defined and I noticed a couple of waiters criss-crossing to various sections in the restaurant with either just drinks in hand or making strictly food deliveries. It was probably close to ten minutes before we managed to grab a server's attention and bring them over to our table. Because we had already been waiting, we decided our best strategy would be to order everything at once. We ordered two salads (I chose the caprese while my husband had the caesar) and two pizzas as well as a beer for him and a half litre of red to share. The salads were up very quickly, but we were already well into eating them before our drinks were served. Again, it was a different server who brought our drinks. I've worked in the service industry before so I know that way of doing things is not uncommon. My only issue was that it felt like servers were going every which way, continually getting sidetracked, and ultimately forgetting things. Both servers were both extremely nice, however, and because of that we just coasted along with things.
Overall, the food was excellent. Both salads were decently portioned and mine had thickly cut fresh tomatoes, lots of balsamic which I love, and the perfect amount of bocconcini cheese. So good! My husband loved his caesar salad and we both commented that the warm slice of focaccia bread they topped it with was delicious. The pizzas, too, were excellent. Liking the fact that they allow you to order half-and-half pizzas, I decided to go with one half of the fungi and one half vegetarian. My husband ordered the contadina pizza which is his usual. Both were served very hot with a nice crisp and mildly smoky crust. We were suitably impressed! The pizzas, as I mentioned, are thin crust but somehow feel more substantial than similar ones we've had at other restaurants. With the salad to start, it was just too much food for me and I ended up taking a few slices home. As I said, there were definitely some service issues and the place was also very loud. I'm not sure the noise can be avoided though as it is a very open, piazza type of atmosphere. All things considered, we had a great night. This is one restaurant we will keep on our list.
This used 2 B my fave go-to Italian place on-the-Drive. However their inconsistent quality has me re-thinking my choices.
Normally, we always start with a L specialty pizza and at $25 - it should B GREAT. However on several occasions the pie came out soggy and undercooked - this is UNACCEPTABLE at this price or darn near any price
Also enjoy their calamari and pastas offerings. However these have also been somewhat suspect.
Too bad - since this used to be the standard. Maybe I'll go back to his ex-wife who runs Lombardos
SERVICE >>> I was seated quickly but served after 45 minutes. That really pissed me off because it wasn't busy. We just didn't look important enough for them to rush to serve us. Unfortunately, this also ruined the food for me.
FOOD >>> Nothing to write home about. Wasn't even authentic Italian food.
VALUE >>> Overpriced, like most Italian restaurants. Luckily, I am Italian and I cook for myself.
AMBIANCE >>> The big mouth oven thingy was cool. Bathrooms were large and clean. Airy and tastefully decorated. Solid ambiance.
My boyfriend and I had a pizza with Tomato, Arugula, and Bocconcini pizza. Oh my goodness, it was so delicious! The pizza crust is perfectly baked and seasoned just right. We also had pasta which the previous reviewer mentioned; Chef T???, the one with creamy tomato sauce, prosciutto, mushrooms, olives, and capers. That was excellent too. I prefer Anton's caesar salad, though. I will definitely go back.
I took a staff member to Marcello's last Friday for lunch, as it was her last day before maternity leave. The hostess noticed us but didn't come over for about 5 minutes and then told us that they were just clearing tables and it would be "just a few more minutes".
About 5-10 minutes later a couple of women came in pushing a baby carriage. The hostess came back to the door, didn't acknowledge we were still waiting and proceeded to lead them back to a table.
I've never experienced such rude service. I've been there before and realize they aren't strong on service (inattentive servers, appetizers served with main courses, etc.) but they seem to be trying to outdo themselves. I hope that Lombardo's gets all their business and the new owner is better at running a restaurant.
Went to Marcello's this afternoon after reading all the reviews here and I must say that their pizza is the best I ever had.
Thin crust, not too crispy, chewy. The best part is that toppings are sliced very thinly, and well mixed together, so (a) you get all of them with every bite (b) you can still taste all of them separately and (c) they don't overpower the crust. There's an absolutely perfect balance. Also, unlike Nat's NY pizza, the whole package starting from the sauce is properly seasoned and _very_ flavorful.
We also got their Chef's salad for an appy (salad, olives, ham, cheese, artichokes and something else) and it was also very good. Keep in mind that the small portion is actually large enough for two.
Service is OK. Not sure how they cope during the peak hours, but in the late lunch hours it was completely reasonable.
Ambiance-wise and given the +30C weather I would recommend to get an outside table. The sitting is not on the Commercial itself, but on a side street that is well-shaded by the trees. Very nice.
I would most certainly come back. In fact I doubt I will go to any other pizza place from now on.
after 20 +/- years of eating here, and comparing it to others on the drive or elsewhere, I can wholeheartedly say that this still is the best brick oven pizza in town... by a mile....
the reviews here are humorous to say the least, as i do not believe most of them due to my consistently good treatment at this place, and my penchant for fine foods...
the mista or chefs salad? fantastic. their brick oven calamari and prawns? mouthwatering... the various pasta's, of which the clam or mixed seafood is my fave, delicious.
and the pie..... that splendid, thin crust, eat it as soon as it gets out of the oven taste .... to die for.
compared to the new joint on Victoria drive, its still better.... but the the new place has got mojo and I like it cuz its different.
Formosa is not even a contender .....
and yes, their service used to be questionable, but I'm also divorced so I enjoy having women treat me badly on occasion.
Went to Marcello this past weekend..
FOOD: Ordered pizza with ham, salame, cheese, mushroom, onion. It was pretty good but overhyped. I'll keep looking for better pizza elsewhere. We also had carbonara and creamy meat sauce pasta.. Both were good, but a little too rich and creamy(what do you expect, I guess). A friend ordered the calamari platter and it was downright terrible, however. The squid were limp and greasy and disgusting to eat. drinks werepretty good though.
SERVICE: decent service, friendly and attentive waiter.
AMBIANCE: really nice place, busy but not so loud that you can't hear others above the noise.
I don't think I'll be returning though, for these prices. Just not worth it.
Came by Marcello's a couple times for dinner in the last few months. The pizza we ordered was really delicious, and we made a bunch of modifications to it, so great work pizza guy!
The pasta was a really small portion, even though it was a "small" it looked teensy. There also seemed to be some tension coming from the kitchen, I think the staff sometimes forget that the whole restaurant can see/hear them!
The ambiance is nice except that the floor seemed more unswept than usual and my chair had some sauce on it that I didn't see until I went to the washroom, really glad I was wearing black!
Our server was a very nice girl and made us feel like she cared, which is clearly a bit rare at this place.
I think there will be a next time for this spot, it just might be take out back to my clean, relaxed house.
We probably eat at Marcello twice or three times a year. The food is very consistent. The dish I order a lot is the “Pollo Picante Pasta Dish". The dish is quite big, so I always take leftovers. The foccaccia is quite tasty too. And pizzas are quite good also.
The service here is the worst though. The last time I ate at Marcello’s was at the start of the summer. Marcello’s was quite busy at a Sunday’s night around 8pm. When we came, a waitress seated us promptly. She didn’t come with drinks after 10 minutes, then she took our order and left. We ordered four “Pollo Picante Pasta Dishes” and a plate of Foccaccia. We saw a foccaccia plate at the counter.
The pasta came before the foccaccia and then we asked the waitress that the foccaccia was still missing. Then she took the foccaccia which was seating at the counter and without toasting, she brought it in.
We told her to have them toasted again, and she took them making a face.
Later on, we wanted our drinks to be topped, but the waitress ignored us while she was chatting with other patrons.
One thing is being slow as we can understand it if there are a lot of people, but being disrespectful is quite different.
Luckily, I did not pay, my friend did. He left no tips. He won’t go back either and I won't go back this year at least.
I am amazed by so many negative comments about the service here. I have been eating at M's for several years. I have rarely, if ever, found fault with the service. The staff are young, and they work hard to turn tables, but they are always friendly, and do a very adequate job of looking after you. The atmosphere is always lively - isn't it nice to dine in a place that's full, and popular, and and has a good buzz? The pizzas and pastas and appetizers are very home-made - delicious, simple, fresh, good-quality ingredients - no compromise there - large portions, very authentic "Italian". (I have had far worse food in Italy, and rarely found a pizza quite as good) And for the price.... what's to complain about?
I've dine at this establishment on many different occassions, but only for the food. The service is HORRIFIC here! From the rude hostess to the indifferent waiters, I'm sure the restaurant's success can only be attributed to the food. The pizza is pretty good and the tagliatelle with creamy meat sauce is delicious! It's too bad the service sucks, otherwise, this would definitely be one of the best restaurants on the Drive.
Out of all the restaurants in Vancouver, Marcello's has got to be the most inconsistent of all that I have been to. Sometimes the service is terrible, other times it's great. Mostly though it's terrible. I have heard tales of some extremely bad experiences lately.
I do love their pizza though, and that's why I'm giving them an outstanding food rating, and that's why I go back. That rating goes ONLY for the pizza though! The pasta is a different story. The selection is boring, over-priced and so far every pasta dish I've had is WAY too garlicky. The drinks list is also VERY disappointing - it shows no thought or imagination. The most exciting drink is a Fuzzy Navel.
I wouldn't take out of town guests here because I never know what to expect. If you want to try this place, I recommend phoning ahead, ordering pizza for pick-up and eating it at home. I also hate that they don't take reservations for groups under 4. They also will not seat your party until everyone has arrived - completely stupid given the difficulty with parking on Commercial Drive. I'd recommend Incendio over this place. It used to be great, but has gone way too far downhill. Word of mouth is spreading that this place kind of sucks now, and I don't see them doing anything at all to repair their reputation.