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2.5
  • Food3
  • Service2
  • Value2.5
  • Ambiance2.5
  • Reviews118

Marcello Pizzeria

1404 Commercial
Vancouver, BC V5L3X9
Tel: (604) 215-7760
Neighbourhood: Grandview-Woodland
  • Cuisine: Italian, Pizza
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Meals: Lunch, Dinner, Late night
  • Features: Patio
  • Hours: Mon - Thu: 11AM - 11PM, Fri - Sat: 11AM - 12AM, Sun: 11AM - 11PM
  • Lovely and lively old world atmosphere. 2 dozen types of authentic Naples style pizzas on the menu. Antipasta and gnocchi also recommended. Look for the eye-catching non-discrete wood burning oven in the open kitchen. Mama Mia!

Reviews

Displaying 41 - 60 of 118 Reviews FoundSort: Useful | Helpful | Reviews | Date
Non-service
By mcnite of Vancouver (20 Reviews)
Submitted Thursday, November 15, 2007 - 10:18am [Dine in]

I took a staff member to Marcello's last Friday for lunch, as it was her last day before maternity leave. The hostess noticed us but didn't come over for about 5 minutes and then told us that they were just clearing tables and it would be "just a few more minutes".

About 5-10 minutes later a couple of women came in pushing a baby carriage. The hostess came back to the door, didn't acknowledge we were still waiting and proceeded to lead them back to a table.

I've never experienced such rude service. I've been there before and realize they aren't strong on service (inattentive servers, appetizers served with main courses, etc.) but they seem to be trying to outdo themselves. I hope that Lombardo's gets all their business and the new owner is better at running a restaurant.

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Still, by far, the best brick oven pizza in town
By busterwantstofish of East Van (12 Reviews)
Submitted Sunday, November 9, 2014 - 7:10pm [Dine in]

after 20 +/- years of eating here, and comparing it to others on the drive or elsewhere, I can wholeheartedly say that this still is the best brick oven pizza in town... by a mile....
the reviews here are humorous to say the least, as i do not believe most of them due to my consistently good treatment at this place, and my penchant for fine foods...
the mista or chefs salad? fantastic. their brick oven calamari and prawns? mouthwatering... the various pasta's, of which the clam or mixed seafood is my fave, delicious.
and the pie..... that splendid, thin crust, eat it as soon as it gets out of the oven taste .... to die for.
compared to the new joint on Victoria drive, its still better.... but the the new place has got mojo and I like it cuz its different.
Formosa is not even a contender .....
and yes, their service used to be questionable, but I'm also divorced so I enjoy having women treat me badly on occasion.

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What's the hype?
By fortywinks of Downtown, Vancouver (10 Reviews)
Submitted Tuesday, February 9, 2010 - 11:52pm [Dine in]

Went to Marcello this past weekend..

FOOD: Ordered pizza with ham, salame, cheese, mushroom, onion. It was pretty good but overhyped. I'll keep looking for better pizza elsewhere. We also had carbonara and creamy meat sauce pasta.. Both were good, but a little too rich and creamy(what do you expect, I guess). A friend ordered the calamari platter and it was downright terrible, however. The squid were limp and greasy and disgusting to eat. drinks werepretty good though.

SERVICE: decent service, friendly and attentive waiter.

AMBIANCE: really nice place, busy but not so loud that you can't hear others above the noise.

I don't think I'll be returning though, for these prices. Just not worth it.

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Still nice pizza and service, but for the rest...
By Epicurious-er of Point Grey (17 Reviews)
Submitted Friday, August 14, 2009 - 11:29am [Dine in]

Came by Marcello's a couple times for dinner in the last few months. The pizza we ordered was really delicious, and we made a bunch of modifications to it, so great work pizza guy!

The pasta was a really small portion, even though it was a "small" it looked teensy. There also seemed to be some tension coming from the kitchen, I think the staff sometimes forget that the whole restaurant can see/hear them!

The ambiance is nice except that the floor seemed more unswept than usual and my chair had some sauce on it that I didn't see until I went to the washroom, really glad I was wearing black!

Our server was a very nice girl and made us feel like she cared, which is clearly a bit rare at this place.

I think there will be a next time for this spot, it just might be take out back to my clean, relaxed house.

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Big on Food. Bad on Service.
By chinlatino of Vancvouver (14 Reviews)
Submitted Tuesday, August 5, 2008 - 2:02pm [Dine in]

We probably eat at Marcello twice or three times a year. The food is very consistent. The dish I order a lot is the “Pollo Picante Pasta Dish". The dish is quite big, so I always take leftovers. The foccaccia is quite tasty too. And pizzas are quite good also.

The service here is the worst though. The last time I ate at Marcello’s was at the start of the summer. Marcello’s was quite busy at a Sunday’s night around 8pm. When we came, a waitress seated us promptly. She didn’t come with drinks after 10 minutes, then she took our order and left. We ordered four “Pollo Picante Pasta Dishes” and a plate of Foccaccia. We saw a foccaccia plate at the counter.
The pasta came before the foccaccia and then we asked the waitress that the foccaccia was still missing. Then she took the foccaccia which was seating at the counter and without toasting, she brought it in.
We told her to have them toasted again, and she took them making a face.
Later on, we wanted our drinks to be topped, but the waitress ignored us while she was chatting with other patrons.
One thing is being slow as we can understand it if there are a lot of people, but being disrespectful is quite different.

Luckily, I did not pay, my friend did. He left no tips. He won’t go back either and I won't go back this year at least.

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Good food. Good value.
By christinC of vancouver (16 Reviews)
Submitted Tuesday, April 10, 2007 - 8:30pm [Dine in]

I am amazed by so many negative comments about the service here. I have been eating at M's for several years. I have rarely, if ever, found fault with the service. The staff are young, and they work hard to turn tables, but they are always friendly, and do a very adequate job of looking after you. The atmosphere is always lively - isn't it nice to dine in a place that's full, and popular, and and has a good buzz? The pizzas and pastas and appetizers are very home-made - delicious, simple, fresh, good-quality ingredients - no compromise there - large portions, very authentic "Italian". (I have had far worse food in Italy, and rarely found a pizza quite as good) And for the price.... what's to complain about?

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Are you kidding me?
By william of Surrey (10 Reviews)
Submitted Monday, November 13, 2006 - 8:02pm [Dine in]

Marcello has good food but what constantly hurts this restaurant is incompetent service staff. I went there about a month ago around 5 p.m. with a friend of mine. We requested if we could sit at a larger table since we are both tall guys and needed the extra elbow room. The waitress rudely said "No, we can't do that". Now, I would understand if the restaurant had a line up and giving us a larger table would meant losing seats but the restaurant only had two other tables being occupied. Plus we weren;t planning to stay long because we had to catch a 7:00 movie. Once explaining this to her she still said "No". That shows you that this restaurant is more concerned about turning tables than trying to provide good service. Too bad for Marcello, they lost me as a customer and I can guarantee I wont be the last.

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Service Sucks here!
By grnbastard of South Van (17 Reviews)
Submitted Saturday, October 21, 2006 - 12:30am [Dine in]

I've dine at this establishment on many different occassions, but only for the food. The service is HORRIFIC here! From the rude hostess to the indifferent waiters, I'm sure the restaurant's success can only be attributed to the food. The pizza is pretty good and the tagliatelle with creamy meat sauce is delicious! It's too bad the service sucks, otherwise, this would definitely be one of the best restaurants on the Drive.

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Good food
By Junior98 of vancouver (14 Reviews)
Submitted Friday, September 1, 2006 - 1:32am [Dine in]

Marcello's is one of my favourite Italian restaurants in this price range. The tagliatelle with the olives and tomatoes is delicious, and so is the lasagna. The tiramisu is a great way to end the meal. But the service can sometimes leave a bad taste in your mouth. If coming for dinner, expect to stand at the hostess area and not be acknowledged while multiple serving staff see you standing there. The tables are really close together and if there's only 2-3 of you, there's a chance you'll end up sitting in the hallway close to the bathroom. The staff are nice, but they are too busy to be attentive.

But despite the service I will keep going to Marcello's for the food. Like some other people have noted, the food can be inconsistent, but even the crappiest meal I've had here is a lot better than other restaurants.

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Wildly Inconsistent!
By hobo13 of Vancouver, BC (10 Reviews)
Submitted Monday, August 14, 2006 - 1:21pm [Dine in]

Out of all the restaurants in Vancouver, Marcello's has got to be the most inconsistent of all that I have been to. Sometimes the service is terrible, other times it's great. Mostly though it's terrible. I have heard tales of some extremely bad experiences lately.

I do love their pizza though, and that's why I'm giving them an outstanding food rating, and that's why I go back. That rating goes ONLY for the pizza though! The pasta is a different story. The selection is boring, over-priced and so far every pasta dish I've had is WAY too garlicky. The drinks list is also VERY disappointing - it shows no thought or imagination. The most exciting drink is a Fuzzy Navel.

I wouldn't take out of town guests here because I never know what to expect. If you want to try this place, I recommend phoning ahead, ordering pizza for pick-up and eating it at home. I also hate that they don't take reservations for groups under 4. They also will not seat your party until everyone has arrived - completely stupid given the difficulty with parking on Commercial Drive. I'd recommend Incendio over this place. It used to be great, but has gone way too far downhill. Word of mouth is spreading that this place kind of sucks now, and I don't see them doing anything at all to repair their reputation.

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Unfortunate
By cododd of east van (19 Reviews)
Submitted Monday, July 24, 2006 - 3:40pm [Dine in]

I have been here a few times over the years and usually at the behest of someone else. My first experience was not good (the usual complaints...very slow service, mediocre food) and no visit since has improved that opinion. I've heard good things about the pizza but was not thrilled myelf, and the pasta is rarely pleasing. Even if the food was great though I don't think it would make me want to return given the typically horrible service. Don't waste your time going here.

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great pizza by far
By eddieyang of Vancouver (3 Reviews)
Submitted Wednesday, January 14, 2015 - 8:35pm [Dine in]

i love the pizza here, it has that homemade taste and i really love it plus i think there has been a noticible change in the ambience and that has made it better, everythin is good here but it can always get better, the food is already amazing but there are some things that can change for the better

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Probably wouldn't eat here again.
By Caera of Main, Vancouver (30 Reviews)
Submitted Wednesday, August 1, 2007 - 6:55pm [Dine in]

The decor is very charming and the pizza oven is a sight to behold. However, that's where the good comments really stop.

The server was pleasant, but whenever we asked her questions she would stop and stare at us like a deer in headlights for a full five or six seconds before responding. She must have returned ten times throughout the course of a meal to refill our glasses. While I appreciate having water, it just got disruptive.

We each got the verde salad, which was okay, but I don't think it's worth $5 -- it's just romaine lettuce and their dressing. We split a pizza (I can't remember the name at the moment) with ham, mozzarella, salami, and mushrooms. The toppings were very nice, but they left the crust too thin and cooked it at too low a temperature. The pizza was crispy around the edge of the crust and soggy in the middle. By the time we got to the second piece each, it wasn't enjoyable due to the wetness.

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Great pizza...just ok service...
By designercanuck of Burnaby Canada (2 Reviews)
Submitted Friday, May 31, 2013 - 7:29pm [Dine in]

We came here for my birthday dinner this year because my son is a HUGE pizza fan and wanted to try some authentic wood burning oven pizza. I was told that the chef's do the whole dough tossing thing here too...my kids were really excited to see that, but it didn't happen. We arrived right at 5pm to beat the dinner crowd. Despite being only the second table of diners, the service was horrible. The host barely looked at or spoke to us. My water was re-filled once. The pizza was awesome though. We all loved it. But the service left a bad taste in my mouth.

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Mediocre
By Damelza of Vancouver (2 Reviews)
Submitted Saturday, November 12, 2011 - 4:59pm [Dine in]

I've been here many times before and always liked the food. Six of us had dinner here last week. My daughter and I had different types of tagliatelle - I had the chef's special, which was flavourful, but very oily, heavy and over-sauced. My daughter's was very bland and had an awful gluey texture. Not really edible. One of our group had fettucine alfredo, which was quite oniony - not bad-tasting, but the menu didn't mention onion as an ingredient and she doesn't like onions. The two pizzas were good. Service was just fair - one order was forgotten and came late, and they didn't have the beer I ordered and it took a long time to tell me that and then bring my alternate order. Value would have been fine if the food were better. I won't be going back for quite a while. . .

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Will never dine here again...
By ceeniebinks of commercial drive, vancouver (4 Reviews)
Submitted Tuesday, September 13, 2011 - 11:23am [Dine in]

A friend was visiting so a group of us went to Marcello's on a Friday night. We asked for 4 separate bills as we were a group of 8. Our waitress initially didn't seem to have a problem with this, but when it came to bill time, you would think she was re-programming the restaurant computer system. It took over 20 minutes to get our bill & it was still incorrect. She did not even ask us if you wanted dessert or coffee. This is the second time we have had a dismal waitress at this restaurant. This place is always very busy but I think it is all an illusion...My meal on this visit (cannelloni) was subpar. Also, this restaurant is so loud, it becomes positively unbearable. It would be difficult if you had hearing issue. All in all, a very dismal visit which we won't be repeating.

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Worst calamari ever
By Dotblot of Burnaby (1 Review)
Submitted Tuesday, August 2, 2011 - 9:08am [Dine in]

Had late lunch there this week with my wife. It was my first time there and I was not very impressed.
The calamari appetizer was the worst I've had in the city. Seems like they used reconstituted dry squid. The pizza we ordered was good but it seems over priced compared to similar restaurants.
I don't think I will be going back.

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Avoid
By mclovin of vancouver (6 Reviews)
Submitted Saturday, December 4, 2010 - 11:49pm [Dine in]

What can I say? I have been here three times and all three times the service was terrible but this last time took the cake. We were seated about 1 hr. before closing time and at 15 mins to closing they started dragging large black bags of garbage by our table out the back door. At 5 mins to closing they actually turned the lights on and off a few times as we were finishing our dessert. I could not believe it! I mean seriously, I have seen a lot of things in the Vancouver restaurant business but this took the cake for poor service. Avoid.

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Disappointingly minuscule salads!!! Absolute salad rip-off!!! :(
By spazimir of Vancouver (1 Review)
Submitted Wednesday, September 8, 2010 - 6:18pm [Dine in]

The other night a couple of my friends and I decided to remind ourselves of what's it like dining at Marcello's.

Well, from my memory the pizza was excellent, and I can confirm, it still is (though it felt like they put pepper on top along with origano which is totally not cool since I hate pepper... what kind of a sick freak thought of doing that???).

anyway... You get a medium pizza (feeds one extremely well, good for sharing if you're not particularly hungry) for around 15$, with a really good choice of toppings, but I don't think there was a seafood choice... For around 30$ you get a large which I think can comfortably feed 2 or perhaps even 3 people.

But the salads.. well that's a totally different story!!!

my advice to you dear people is to STAY CLEAR OF SALADS!!!!!

They are extremely small!!! you wouldn't even be able to feed a baby, and I'm serious! I forgot what ours was called, but honestly, what we got were two fat slivers of tomato with a half of a tiny bocconcini cheese lump on each. Honestly, altogether it was a quarter of a tomato and a cheese ball, topped with some vinegar, and that "extravaganza" cost almost 10$!!!!!!!!!

Seriously, if you pay 10$ for a salad, you expect more than just that!!! An absolute disgrace!!!!!!!!!!

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Good quality - poor value.
By Sega of Burnaby BC Canada (2 Reviews)
Submitted Friday, September 3, 2010 - 11:33pm [Dine in]

We hadn't been to Marcello's for a while and remember the food quality to be better than this recent visit. Overall the food quality was good but not great. The pizza was definetly good but the gnocchi not nearly as expected. Both the calamari and prawns were good but slightly overcooked. Speaking of prawns, now there is one dish that is way overpriced for what you get. $16.95 for six (6) small prawns. Yes that is 6 small prawns for $16.95. We ordered the large gnocchi to share and when it arrived my wife told the waiter that we had ordered the large not the small. We were quite surprised when he said it was the large. The amount of gnocchi was barely enough to cover half the plate in one single layer. The server was polite but nothing bothers me more than when a server arrives with the food and asks who ordered what. We sat on the patio on a beautiful evening so the ambiance was great.

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