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2.5
  • Food3
  • Service2
  • Value2.5
  • Ambiance2.5
  • Reviews118

Marcello Pizzeria

1404 Commercial
Vancouver, BC V5L3X9
Tel: (604) 215-7760
Neighbourhood: Grandview-Woodland
  • Cuisine: Italian, Pizza
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Meals: Lunch, Dinner, Late night
  • Features: Patio
  • Hours: Mon - Thu: 11AM - 11PM, Fri - Sat: 11AM - 12AM, Sun: 11AM - 11PM
  • Lovely and lively old world atmosphere. 2 dozen types of authentic Naples style pizzas on the menu. Antipasta and gnocchi also recommended. Look for the eye-catching non-discrete wood burning oven in the open kitchen. Mama Mia!

Reviews

Displaying 1 - 20 of 118 Reviews FoundSort: Useful | Helpful | Reviews | Date
Poor service, poor food. Rude people.
By darnitall of New Weset (1 Review)
Submitted Sunday, June 19, 2016 - 11:09am [Dine in]

I will never go back to this restaurant. The waitress treated us like we were an inconvenience, got our order wrong and more or less ignored us. When the food came out, one main came 15 minutes prior to the other and the pizza we ordered was incorrect. When confronting the waitress with our predicament, she seem totally ambivalent about our experience. And at the end she was shocked that I provided no TIP ("to insure prompt service").

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New entrance, decor and......
By itadakimasu of Vancouver (101 Reviews)
Submitted Wednesday, July 18, 2012 - 5:09pm [Dine in]

We've been coming here for years. We always order the same things (Verde & Caesar salads, Spaghetti Vongole, Tiramisu, etc.) and it's always good. Reliable.
But we were there the other night. It was the first time since they relocated the entrance, added the windows and vamped up the outside seating. The place looks great and it still has the same cool atmosphere and service. But the Spaghetti Vongole was different. The sauce seemed to be the same but the noodles were not the usual dry al dente. I asked the server and she said it was the same as before. It had the taste and texture of slightly overcooked supermarket noodles.
We'll be back but I'll probably try ordering something different next time.

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Spacey Server
By xlee8 of Delta (113 Reviews)
Submitted Thursday, December 11, 2008 - 12:51am [Dine in]

Food: thin crust pizza was very tasty. ample toppings and flavour was amazing. spaghetti and sauce was fresh and yummy. it didnt feel heavy or "oily".

Service: our server was definitely the low of the night. he was totally zoned out. didnt ask us how our food was, if we wanted another drink, if we wanted parmesan or chili flakes, nothing! he was from another orbit. there was no service to the point of being borderline rude when he dumped our bill down on the table at the end of the night. we suspect that he was drinking on the job since he appeared to be hiding in the bar area of extended periods of time and his face was really red. we were very disappointed in HIS service. the hostess and another server were nice.

Value: we felt we paid the appropriate price for our portions and quality

Ambiance: casual and comfortable atmosphere. there are intimate tables for 2 but also larger tables for groups.

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Good Pizza on Commercial Drive
By BigAnthony of North Burnaby (106 Reviews)
Submitted Thursday, October 27, 2011 - 11:28pm [Dine in]

The wife and I went to try out the pizza here twice. The first visit we ordered a Large Margherita Fresca - Tomato sauce, fresh mozzarella (bocconcini) for $33.95 and the second time was a Large Campangnola - Tomato sauce, arucola, bocconcini cheese, fresh sliced tomato for $33.95.
Service was fast and the pizzas were cooked perfectly. Both pizzas were good but I've always heard how great the pizza was here so I was expecting more I guess. It was good but it didn't blow my mind or anything. I'd eat here again if I was in the area. I wouldn't go around telling all my friends they have to try this place though.
I liked the look of the restaurant, the pizza oven is pretty cool and the large glass bottle chandelier is great.

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yummy pizza
By curmudgeon of Downtown Vancouver (100 Reviews)
Submitted Monday, January 19, 2009 - 10:23am [Dine in]

Stopped in at Marcello's for a weekend lunch.

We were seated immediately, and given our menus and prompted for drinks, which we declined.

We ordered the pizza contadina, and the baked canelloni stuffed spinach and ricotta. Both were very good, albiet the pizza was a little soggy in the middle.

Our server was quite pleasant, and prompt. The room is very bright and warm, but I imagine it being very noisy and cramped when it's busy.

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Good thin crust pizza
By Bonka of Vancouver (464 Reviews)
Submitted Monday, November 24, 2008 - 6:39am [Dine in]

I've only had the opportunity to come here a couple of times over the years. Pizza doesn't seem to be a thing for me to brave busy crowds for even if it's to die for.

They are known for their brick oven thin crust pizzas. They keep its rustic character with the nice charred areas throughout the underside of the crust. Toppings are a not too much, not too little balance and work well. The calzones are OK, although I should've gotten something else other than the ham filling for a better opinion. I rather like the balsamic vinegar and olive oil that accompanies your meal.

It's regularly busy and rather noisy. Crowded more since space is tight. Our large group the first time there taxed the service quite a bit and left servers running all over.

Marcello is on my list for future visits, but they are deep down that post.

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Great Lunch!
By bozlee of Tsawwassen (102 Reviews)
Submitted Thursday, May 29, 2008 - 5:53pm [Dine in]

Not quite sure about all the poor staff reviews....we were treated well, not exceptional but a lot better than some places on the Drive. It's the food at Marcello's that rarely disappoints. Two of us shared the homemede lasagne ($12.95) and chef's salad ($9.95). The lasagne was bubbling with cheese and tasted like it was just out of the oven and not made the day before. The salad was full of interesting items, artichokes being one of them and the portions were generous. The open kitchen gives this restaurant a pleasant feeling...certainly worth a visit when in the area.

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Good weeknight experience
By cocoeater of vancouver (323 Reviews)
Submitted Wednesday, March 26, 2008 - 12:26pm [Dine in]

Went there on a week night, shortly after 6pm. As the restaurant was not that busy, we were seated promptly (at a table we requested) and service was well above average. Ordered the calamari, large pasta and medium pizza. The pasta, tagliaterre was excellent in the creamy tomato sauce with mushrooms. Would recommend this versus the spaghetti. The calamari was good and extra sauce was delivered as asked. Pizza is very good, thin crust and dry on the bottom (important). I think a majority comments here are about the service, but my overall experience has been good.

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We had good service
By VJB of abbotsford (171 Reviews)
Submitted Sunday, September 16, 2007 - 1:04pm [Dine in]

We've been going to Marcello's for the last few years. We've never had a problem with the wait staff. It surprises me that there are so many complaints about the service. It's not a fine dining establishment so we adjust or expectations accordingly.

We were here with family a couple of weeks ago. We shared pastas and pizza and it was decent. Not gourmet fare but it is a good place to go if you are with small children. Our family from out of town quite enjoyed themselves.

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Didn't meet expectations
By Kujibo of West Vancouver (127 Reviews)
Submitted Thursday, August 2, 2007 - 2:30am [Dine in]

A coworker of mine orders takeout from this place every week and swears by it. So I had to try it out. I had high expectations because of this and maybe my review is a bit harsh because I expected much better.

We ordered a pizza and a lasagna. The pizza was OK, not great, just OK, typical thin crust pizza. There are a number of pizza places I'd prefer quite a bit to it. I'd give it 3 stars. The lasagna I personally thought to be bland as hell. Maybe it's authentic, I dunno. If you like bland lasagna and that's authentic, go for it, but I don't. All I know is I'd never wish to eat it again. I'd give it 2 stars. The Anton's lasagna is 100x better in my mind (you gotta try it if you haven't).

Keep in mind it was a few years ago I ate here. But I determined at that time I'd never go back, so this is my feedback. I'd actually sat it's more like 2.5 stars. I can't give it 3 stars as I would probably go back if it was, and I won't.

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not so good
By genki39 of burnaby (82 Reviews)
Submitted Wednesday, June 17, 2009 - 10:41pm [Dine in]

I came here a couple of weeks ago with my friends. I hadn't been here for years, (the last time I was here it wasn't that good) so I wanted to check it out again. Well, we shared a salad to start, the caprese, it wasn't very good, the tomatoes weren't really even ripe. Then I had a pizza which was okay. The service? well it sucked, one of the biggest things I remembered about it last time. Anyways this place is nothing special and unless my friends really wanted to come here I wouldn't.

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Unbelievable that they're still busy... Service is atrocious.
By Trevor of Vancouver (60 Reviews)
Submitted Sunday, March 2, 2008 - 12:04am [Dine in]

Considering that restaurants are in the "Service" industry, this establishment has to be one of the worst offenders in my books. Having eaten here several times with varying #s in my party, I think I've given them more than enough chances to prove the other reviewers wrong.

Unfortunately each time the service was anywhere from indifferent to disastrous. Having worked in a restaurant for over 10 yrs, I think I can state quite confidently what good service entails. Good service means providing friendly, professional service while meeting and anticipating the needs of your customers. Sadly, I have yet to see that happen here at Marcello. In fact, I have witnessed the exact opposite. The Hostess/Manager desperately needs to take a course in Hospitality. She is one of the rudest & disrespectful people I've ever met. I'd be pretty embarrassed if I were her.

In general, yes they have good food. Occasionally the pizza is a bit burnt, but it's usually tasty, as is the 4-cheese gnocchi. Salads are ok, but the bread is bleh.

But make no mistake, good food can in no way, shape or form make up for such poor service. After my last visit, I will no longer spend my money in such a poor excuse for a restaurant.

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Nice Thin Crust Pizzas accompanied by Bad Service
By latelier of SE Vancouver (69 Reviews)
Submitted Thursday, April 7, 2005 - 11:36am [Dine in]

I was there with a group of 10 one night during last spring. We had really fantastic pizzas and antipastas ... they were top notch and were as authentic in Itallian as you can get.

Our server, however, was less accomodating and had an attitude that goes along something like this: " No, we don't do split bills, and sorry, I don't have to do that for you either...."

I suppose this is what can happen when they tack on the mandatory 15% gratuity charge for larger groups. I would have gladly tipped the waitress 2% if otherwise. That would be the last time I would ever take a group of family or friends there - in fact, I don't recall ever going back since that last visit.

Still, bad service aside, I enjoyed the food there. Unfortunately, for Marcello, a great dining experience isn't complete with great service. For this reason, I gave the restaurant an overall rating of "Decent".

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Still, by far, the best brick oven pizza in town
By busterwantstofish of East Van (12 Reviews)
Submitted Sunday, November 9, 2014 - 7:10pm [Dine in]

after 20 +/- years of eating here, and comparing it to others on the drive or elsewhere, I can wholeheartedly say that this still is the best brick oven pizza in town... by a mile....
the reviews here are humorous to say the least, as i do not believe most of them due to my consistently good treatment at this place, and my penchant for fine foods...
the mista or chefs salad? fantastic. their brick oven calamari and prawns? mouthwatering... the various pasta's, of which the clam or mixed seafood is my fave, delicious.
and the pie..... that splendid, thin crust, eat it as soon as it gets out of the oven taste .... to die for.
compared to the new joint on Victoria drive, its still better.... but the the new place has got mojo and I like it cuz its different.
Formosa is not even a contender .....
and yes, their service used to be questionable, but I'm also divorced so I enjoy having women treat me badly on occasion.

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great pizza by far
By eddieyang of Vancouver (3 Reviews)
Submitted Wednesday, January 14, 2015 - 8:35pm [Dine in]

i love the pizza here, it has that homemade taste and i really love it plus i think there has been a noticible change in the ambience and that has made it better, everythin is good here but it can always get better, the food is already amazing but there are some things that can change for the better

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Should be cheaper
By FoodMan99 of Surrey , B.C. (66 Reviews)
Submitted Monday, January 9, 2012 - 4:38pm [Dine in]

Their pizzas are right between the size you'd want for one and for two, so you're pretty much stuck being hungry or having too much. Their quality is pretty low too, matching the level of service you're going to get. A couple pizzas and a few cokes, plus tip, and you're at $40. You're getting Little Caesar $5 hot-n-ready-level pizzas, they shouldn't be $15 each. As far as the location goes, no, it's nothing special. LOTS of places to get pizza downtown. Don't go here.

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Great Late Night Pizza
By KitsKid of Kitsilano (70 Reviews)
Submitted Sunday, November 16, 2008 - 11:56am [Dine in]

Came here after an event with a few friends on Saturday night. We were sat right away and given menus. The room is awesome, big, open, Italian, stone/brick and rustic. For what it is; it was enjoyable and comfortable.
We each ordered a beer and a large pizza that was half and half so we had two choices to take from.
The service was friendly, a tad slow but nothing major.
The pizzas we had were great and came out fast and super hot;staright from the stone oven. Thin and crispy crust, tasty toppings and perfect amount of sauce.. not soggy at all.
We arrived around 10:20pm and the restaurant was 75% full.
The rest of the menu looked pretty good too. Many people had pastas, antipasto platters, salads and a variety of other Italian style dishes, from what I remember the rest of the menu wasn't crazy overpriced either.
I really enjoyed my time dining here and will be back.

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In a hurry..great service and food
By Italian-guy of Downtown&Burnaby (60 Reviews)
Submitted Sunday, August 31, 2008 - 9:32am [Dine in]

I haven't been here for at least 2 years.My Wife had a craving and we stopped by last night on the way to p/u someone at the airport, we mentioned this to the manager as we needed to be out within one hour. I was a little worried at first because the restaurant was 3/4 full, it was about 6:40. We were seated within 5 minutes and because we knew what we wanted put our order in. The grilled calamari and prawn dish is very tasty with a good portion size, the fish lays on a bed of grilled peppers and olives with spicy chilly oil. My only complaint was that it only came with one piece of foccacia when it warrants two(or three!). The large capricosa pizza was done to perfection in the wood oven, this pizza sets the standard, a nice balance of flavours and a huge portion. We had a couple of Stella's with all that and ice water which was replenished twice. total time from sit down to salutations was 45 minutes, amazing considering the quality of the food and how busy it was. I'd go back just for that calamari dish, the pizza is just a bonus! Thanks to the attentive staff in general and Chloe our waitress in particular.

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A really unpleasant happening once...
By foodiephil of Richmond (65 Reviews)
Submitted Friday, September 28, 2007 - 11:11am [Dine in]

We finally had a service experience consistent with those of other reviewers.

Having been seated for only 5 minutes, it became apparent that the other tables around were full of irate customers. Something was wrong. Food was coming late / wrong / you name it. Uh-oh...

The bottle of wine is delivered not by our server, and sits unopened there for a while. Our exceedingly dismissive and disinterested server needs to be called over to open it.

After 40 mins of no bread / no salad, I asked the server if the salad might be on its way. "We have a salad runner who'll bring it." She walks back to the bar where she's socializing and sipping a drink !? I didn't ask about the delivery method, now, did I?

Salad comes about 15 mins after that, no bread. "We're out" the salad runner explains. We were starving, and greens after an hour alone don't cut it. But pizza and other bread-related products are being served a-plenty. ?!

We get our meals after an eternity, and are told by the "dinner runner" (I guess) that there's no bread. We wait 3 or 4 mins, and there's no black pepper, cheese or chilis offered, which normally comes simultaneously with the meal presentation. My friend has had enough - he gets up, and grabs the stuff himself, upon which our server runs over and asks how everything is - though we clearly haven't taken so much as a bite. She doesn't offer to finish the black pepper service our friend has begun, either.

My buddy decides he's going to make an issue of "no bread". He gets into an argument with the server (it probably would've been ok if not for the other stuff), who tells him to stop talking and "listen". My friend hands her the dish, tells her to take it back, and he's not eating.

Within 60 seconds, we had bread at our table.

I'll let you judge.

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Definitely NOT the best pizza
By Norman of Vancouver East (75 Reviews)
Submitted Monday, October 16, 2006 - 12:29pm [Dine in]

This is NOT the best pizza in town, nor on the Drive. I can name 5 better anytime. Being a glutton for punishment, I was persuaded to go there again. "How bad could it be?" Let's say this - until the staff, especially the management, changes, I won't go there even if you are paying.

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