Offering a variety of mac & cheese from the tried & true classic versions to more elaborate, creative concoctions, The Mac Shack is the place for mac & cheese lovers.
Tried this place on a weekday and it was quite busy. Menus are projected on a screen above the kitchen/order area. They have make your own mac and cheese or some of their specials. You order and they give you a number, much like Nandos. Tried their lobster mac - not bad but not much lobster, chicken pesto mac - very good and creamy, and hambruger mac - good. The dishes come in 3 sizes with the smalls ranging from $6-8 (more for lobster mac) and large in the low $20's. The smalls can feed one person. All of the dishes come in a iron dish which is different. But the best thing I tried was the westcoast salad, lots of mushrooms, pecans, carrots. Quite reasonable price for the portion. The service was a bit lacking but it was busy, but it's not a full service restaurant. Decor matched the food and was quite nice. Overall would come back. I can see this place being franchised as the concept can be replicated.
I went with a friend to give this place a second chance, what a dissappointment, worst than the first time I was there.
The food was terrible and the service not much better. I had Lobster Mac and my friend had some other concoction, both were lacking in everything they were supposed to have. Where was the lobster, there were on my count 3 tiny pieces about the size of a pebble you'd find in your shoe. As for sauce, "NADA, ZIP, ZILCH" but there was enough truffle oil to make one sick.
My friends food looked like something the dog threw up and I wouldn't try it based on looks alone. Both our pastas were over cooked and if there was cheese on them then you'd have to be a forensic scientist to find some. We left pretty much as soon as we tried our first bites, as for a refund, we didn't even ask we just wanted to get out.
Stay away people, this place is bad and expensive to boot. The owners should be ashamed of what they serve. As for me giving this place it's second chance,,,, well I got burnt again.
Let me start off by saying that I love a good Mac and Cheese and I confess, it is one of my favorite comfort foods. So, when I saw a chef from The Mac Shack on TV cooking up what looked like a delicious Mac and Cheese, I was hooked. I found the address and headed out. The place wasn't busy and most everyone already had their food. I was the single customer at the order counter, waiting and waiting and waiting. The girl was on the phone then running around behind the counter. After standing there for about five minutes, I was finally served. I wanted plain old Mac and Cheese - no extras thank you. It's not that I'm not 'food' adventurous. It's that I wanted my first Mac meal here to be pure and unadulterated.
What should have been a warning sign was the 'you-pick-and-add menu board'. Yes, you pick your pasta, you pick your sauce, you pick your meat or vegies, and you pick your size. You pay and they give you a number and bring your food when your order is ready. The 'cook' takes a skillet, throws in pasta, pours in your sauce, adds the veg/meat, covers the top with a layer of cheese and throws it in an oven. I suddenly got a flashback to Ramsay's Nightmare Kitchens where there are multiple plastic bins of macaroni, white and red sauces, vegies, pre-cooked chicken, beef, shrimp, all sitting around waiting to be mixed together, heated and served.
I wait about ten minutes before my food arrived. It came in an iron skillet with a protector sleeve on the handle. It did look appetizing. There was a very thin layer of cheese on the top that had been browned. I punched in with my fork to discover a pool of milky sauce and elbow macaroni. I picked up a few morsels and tried to grab a bit of the top cheese layer. Tasteless. I tried a second bite hoping my taste buds had been momentarily shut off. Nada. No stringy cheese you pull away from your plate and wrap around your fork; no perfectly cooked macaroni bathed in cheese swimming in a thick creamy sauce; and no thick crispy layer of cheese on top. Just a milky, tasteless blob of over-cooked macaroni. I finished my drink and left after two bites. Pretty disappointing. (Not sure if this is related to what I ate, but an hour later, I spent the next few hours frequently visiting my bathroom.)
The price was right for the portion size but it definitely lacked quality. It was not traditional the Mac and Cheese I'm used to. I have my doubts if any of their cooks or the head chef has had a real Mac and Cheese.
I've had this sort of Mac & Cheese before when I lived in the southern states. It's very common in the 'all-you-can'eat' restaurants where quantity is more important than quality. And the similarity to The Mac Shack is uncanny. I wasn't looking for a gourmet meal, just some good old home cooked Mac and Cheese. But you won't find it here.
My husband and I decided to try this Place one night since i was too tired too cook. I saw a lot of advertising for the place and thought we should try it since it isn't too far from home.
We went in on a Monday night, it wasn't very busy so we helped ourselves to the large booth. Im glad they had high chairs since Emma was having a fuss.
We order a couple of mini macs for the kids which came with a drink and a cookie. They cookies we're a bit stale and i usually wouldn't expect much out of a kids pack but seeing that it was kerrisdale and cost me about 8$ bucks after taxes you'd think they would at least keep up with the cookies. Its not like they had many other baked goods offered ( just a cinnamon bun )
My husband ordered a build your own pasta.
And I ordered the Royale. It consisted if chorizo sausage, shrimp, and a bunch of veggies in a marinara sauce. Both pastas were baked with cheese in a ceramic plate. Hot to touch but I couldn't say the same about the contents inside. Seeing that it was an open concept kitchen we were intrigued. We watched him, as he watched the football game and checked his phone. Our food came in a timely matter. It was warm, but i didnt bother complaining because our server was sweet. We fed the kids and shared our macs. The ingredients are clearly low quality. Especially considering the prices and location. I could easily tell the passion was not there, such a shame for such a beautiful concept,place and location.
It is apparent that a lot of money was invested into the design At the Mac shack but little work goes into it now.
You took the time to rip the ideas off the states, but poorly executed it.
I should call Ramsey.
30 minutes to cook two take out dishes? Order was bumped by the cook to make six smaller orders before ours, even though our chit was observed to be placed on the order rack first. (Friends of the manager get priority I guess.) Then , off duty manager goes to car, gets her puppy, stands outside window and subsequently both cashiers and the acting floor manager decide to go out and hug the puppy, kiss the puppy, and return to food preparation. Hands were washed but clothing and faces, which were constantly being touched, along with hair, were not. Now floor manager was quite content to stand beside cook, without hair net or hat, and "help" all the while, while another cook seemed to saunter back and forth between back and hot line. When asked by me why our order was bumped and it took from 558 pm to 624 pm to make ,she said she did not know.Would you eat here? I certainly will not.
I love a good mac and cheese and this place definitely delivered. The food is good, wholesome and filling and relatively inexpensive. I had the lobster mac and also tried the classic mac and cheese. Both were delicious. I'll definitely be back to done in and do take out frequently!
Great kids menu too. highly recommend!