A group of 7 of us went to this restaurant Sunday evening at 6pm for hot pot! We figured it was a large enough restaurant and it was early enough in the evening to get a table without a reservation. Well, we figured wrong! The place wasn't packed (maybe less than half full), yet we were not granted a table.
First off, I (the only white person in my group) approached the host to ask about a table for 7. He ignored me, and proceeded to speak Cantonese to my friend (who didn't speak Cantonese), which I found extremely disrespectful. (I found out later, he did speak english, he just chose not to) Then there was confusion ontop of confusion... on top of... more confusion! Thanks to the language barrier!
Can we have a table? 730, you say? We can have a table at 730? no? What did you mean by 730 then? After speaking with more than three hosts (none of which wanted to speak English), it turned out that we could have a table, but only if we left by 730 because of previously booked reservations. Fair enough. But the process to arrive at that was incredible and extremely unnecessary!
Overall, the food was ok, value was average, and the speed of service was excellent (because they wanted us out asap). However, the quality of service and professionalism was awful. The place shouldn't even bother with english menus!

I actually love hotpot.
And I used to like the place a bit more. They have a good selection of food, service in terms of refilling soup, changing your plates, those were always very promptly done. I'll give them that.

Service on the serving side, I've always find them to be a bit snobby. But, ah well, long established restaurant. I can deal with that.

Last week we had a meal that with family. The meal was solid, food's always good. Good soup base, very tasty.Llike I said, plate changing service was prompt. Until I picked up a piece of cooked egg, and found something hard in my mouth. I spit it out and found it to be a nice shiny bug the size of my little finger nail, legs all intact and all. Grossed out, we call over a waiter and showed it to him. They got the manager, looked at it, said sorry, asked us to wait.

I was still okay with it, grossed out, but not angry. Then another manager type person came over, brought a fresh black bug with him to show me. "Oh, we think it's one of these, they are sometimes in the veggies." ... indeed? I really needed to see that bug again, knowing that it is so easy to grab me another one? They offered to make a plate of the veggie and the soup free. ... The way they were handling this was as if having a bug in your soup is the most natural thing in the world and I am just fussing. I don't know I find it hard to have an apetite when bugs come in where they don't belong.

I guess we'll not be going back again.

This place is definetely well worth visiting. It's the first hotpot restaurant in vancouver & it's still going strong! The price here is probably 20% higher than any other hotpot restaurant but for the freshness, quality & quantity the price doesnt seem as bad as it is. They have the best cuts of meat. The fatty beef is to die for. They have live prawns, fish, geoduck, lobster, all the usual delish chinese must haves. Lots of amazing soup bases to try and the food is so fresh and the stock is so well done, minimal sauce is needed. Definetely well worth visitng on a cold rainy vancouver evening. The decor is getting a bit aged, but still very clean and neat. The service is chippery & speedy & v efficient. The only downside to this restaurant at the moment is the insane construction taking place in the area. A must go for hot pot connoseuirs!