Me and the Mrs. went out for a quiet date nite. We decided to eat some steak and lobster. what better place for steak than the keg. so we looked for the closest one to us at the time and went there. Had a few drinks and enjoyed their trio sampler. It was awesome. Then came our food. I ordered the Fillet Mignon and baby girl got her lobster tail. Unfortunately, i asked for my steak to be medium well done, and they under cooked it. it was very very obvious once i pointed it out to our server because it was pink inside. She apologized and got it rite the second time. The food was decent and we had a great dinner and a few more drinks after. Once we asked for the bill, we were approached by the manager, who apologized to us once more and to our surprise informed us that he was aware of the situation and our dinner is their treat (mind you it was over a 100 dollar bill). and invited us to come back with a 50 dollar gift card and ordered us some desert. We werent expecting that for one second. all and all it was great. and the manager turned an below average experience into an amazing one. Good work and our many thanks to him once again. We can't wait to go back.

After having a very positive experience at Keg's Yaletown location, we decided to try the Thurlow one. Unfortunately, from the beginning, a few flaws in service left a bad aftertaste with us.

1. We reserved a table for 7, but seeing that we have two young children, the hostess placed us in a table for 6, putting four on one side with a long bench seat, and three in single chairs on the other. The bench is fine, but the table itself was not quite adequete for four to dine on. So we felt cramped.

2. The server never smiled throughout the entire night. No enthusiasm, and appeared rather impatient at times. When we were served the salad, I asked him if I could request to have my steak done Chicago style, and he said he'll have to check although he thinks the kitchen has started cooking it already. My mind is thinking, I was just served the salad, which would take me 10-15 minutes to finish, and they're cooking my steak already (which was to be medium rare and therefore should not take a long time to prepare)?

3. When a different server brought our entrees to the table, he dropped a crab leg onto the table with the meat touching the table surface. He put the leg back onto the plate, and proceeded to serve it. I looked at him and said didn't that fall off the plate, and told him to replace it immediately. He agreed, but instead of just taking that one leg to the kitchen, he took the whole plate along with the steak. The sous chef himself then brought the plate back a couple of minutes later and said the crab leg will follow soon. This caused the steak to cool over time.

4. At the end, when my father asked for the bill as our server was clearing up our table, he said "Yeah, yeah, I know. I'm getting it. I'm just gonna take your plates away first". What's wrong with simply saying "Yes, right away"?

While it was not disastrous and I've had worse service, we were disappointed as this was in sharp contrast to our experience at the Yaletown location.

Another negative about Thurlow location is the noise level, which may be due to its low ceiling.

As the title suggests, if it wasn't for the food, the evening would have been a dull one.

We went to this location shortly after 5pm on Valentines Day during the Olympic mayhem, crazy, I know! There were 4 of us in total, 2 couples.

We were told there was a 30-45 minute wait, they offered us to go for a walk, or grab a drink by the bar, and we chose the latter. We were paged with a table 40 minutes later...

Given that this was a CRAZY night to be out for dinner, the experience was surprisingly good!

We ordered the spinich/crab dip for a starter and it was delicious!

Our friends ordered the ribeye, and the chicken with seafood, both got great reviews...

My wife ordered the King Crab dinner, and it was very good... Crab was cooked perfectly, and the garlic butter was tasty.

I ordered the baseball sirloin with a lobster tail. I asked if they can prepare it "Chicago style", the server said they could, but no more than medium rare... I agreed, however Chicago style is supposed to be charred on the outside and almost blue rare in the centre... I received a medium rare sirloin... It tasted great and I didn't complain...

My lobster tail was a little over cooked and slightly dry. But given that we were arriving on valentine's day during Olympic mayhem it was totally understandable.

The service was solid, my only complaint is when you order a nice bottle of wine, it should be re-poured when your glass is empty. Again, given when we were there also forgivable.

All in all it was a nice dinner... Solid, but didn't blow us away...

Given this location however they should be very used to be crazy busy... This is why they didn't get a perfect score on food or service...

Probably hands down the best steak place I've ever tried. I've been to countless other place in the city and either I find it OK, adequate, average, etc. I've been going to this restaurant for quite a while and the experience is almost as good as sex. So many other restaurants who "claim" to have the best steak don't even come close. This place is a real hidden gem. People who talk about going to Ruth, Hy's, New York, and various over priced (well marketed) places yaletown or downtown usually get written up as the best venue to enjoy a steak. In my opinion "tourists" (suckers) go to these places and have no idea what they're missing. The food is good. The atmosphere is very dark and ornate. It is located in the heart of the city but does not seem to have much business from the neighbourhood - always lots of seating. The service is great and the waitresses gorgeous. They are not quite Moxie/Cactus quality blondes but pretty nonetheless. A great place to hide and enjoy good steak. I can take or leave fancy decor and I really enjoy people watching ,it is definitely number 1 and I have been going to this location for 4 years!

I shared appetizers with my friends at the table. We ordered a crab dip which was tasty but really rich. The house salad was fresh and a great before my entree. I ordered prime rib which was tender and the cut was exactly what I asked for. The sauce or juice that came with the prime rib was salty and didn't have much flavour. The sauce was actually terrible and dissapointing. But the rest of my meal made up for it. First impression of service was ok, I went with some friends and we look young, so the waiter did not treat us normally, not rude or anything. Just not like how he would probably normally treat customers. When one of my friends ordered a beer his attitude changed. The waiter came often to check on our table and was really friendly, so in the end we left him a nice tip.

Was in the mood for some prime rib, so I rounded up 2 friends and headed the for the Keg on Thurlow. We were quickly seated, and drinks ordered. Started with jumbo prawn appies, they were outstanding, fresh, plump with what tasted like homemade seafood sauce. For the mains, I ordered the prime rib dinner, rare, with baked potato with all the trimmings. The meal also included sauted mushrooms, peppers and onions. It was all perfectly done. The others ordered the blue cheese crusted tenderloin with twice baked potato, and a regular tenderloin with baked potato. We also had a skillet of buttered asparagus for the table. Perfectly steamed. A very enjoyable dining experience!

I guess I must have been wearing my cloak of invisiblity and didn't know it. Usually I only have it on when I'm trying to get service in department stores. I went to The Keg on Thurlow at 5:30PM July 20 for an early dinner. I don't usually eat so early, but I was hungry and I felt like a nice meal. I went in and there was no-one at the desk, so I waited. A young woman came to the area and wrote something on a blackboard(?) near the desk, walked around to the desk, but said absolutely nothing. What am I supposed to do, wave at her? It wasn't as if I wasn't dressed appropriately or hadn't bathed. I waited to be acknowledged, but nothing. I was the only person there, so it couldn't be that I didn't stand out from the crowd. So I left. Maybe they should put a bell on the counter. I'm not going to beg for attention so I can buy a thirty dollar steak, people.

we were hungry (okay, I was hungry, he - not so much), but we went in at close to midnight and were still able to get full menu service. We started with crab artichoke dip, then I had prime rib with prawns and he had a New York with mushroom. Food was great, and never were we made to feel rushed.

We sat in a booth in the lounge and we completely comfortable. So, yeah, would definately recommend.

Few days before new year's eve, I went there with my boyfriend to try their famous prime rib. When we go to the restuarant it was rather quiet and empty; nonetheless, the waiter's service really wasn't very attentive. It took him at least 15 mins to come and ask us about our order. We ordered red wine to eat along with our ribs. He kindly recommended this wine that tasted great but wine glass totally ruin the taste of it. It was EXTREMELY dirty and sticky !! I was going to ask waiter to changed the wine glass but it took me way too long to catch his attention to get it changed. The food was definitely worth every penny. The rib was so tender and juicy! The regular was bit big for me but probably right size for men or someone with big appetite.
I might go back again only if they have cleaner glassware.

I went there for lunch with some coworkers, the place and service are ok, but the food is expensive for the quality and the portions, and a bit salty for my taste. I've had better steaks. If you want value for your buck, this is not the place. The wait staff are nice and friendly though.