Great steaks, a casual ambiance and friendly, very knowledgeable staff are the proud and reliable trademarks of The Keg Steakhouse & Bar. Opening up for business Summer 2014.
I worked at this restaurant, well the Skyview one and yikes. Its just a tad unprofessional behind the scenes.. I was bussing at this restaurant for about 6 months, of which they said I needed a 'performance review' just to cross train when I have cook, expo, host, and previous bussing experience. I was supposed to get this review 3 months in... Ever since they've only tried their hardest to fire me and succeeded after I was late once in a month and a half. They themselves said they just wanted to talk with me about it, but later changed their minds and thought *I* was harassing a manager. Needless to say this manager (Emily) said disgusting things to me and the other bussing crew. She said things such as: (don't do drugs or you will end up like me, I'm planning on having my honeymoon in Jamaica because of the "rastafarian culture", not to mention calling my little sister a crackhead for having her tongue out for abit). Obviously the only harassment exhibited by me, and apparently my only fault as a 'great worker' (their words) was directed towards Emily. This harassment they speak of was just a single phone call I made after they said they wanted to speak to me. I love to work hard and take pride in my work so I decided to fight for my job and try to clarify that she had not stated when I was late last, nor cared to find out. I was probably late once in over 2 months whereas some of their 'glorified' servers are late weekly. I have been working 2 jobs to barely get by, being a labourer by day, busser at night. I am appalled by this managers idea of "professionalism" as I even suspect I simply lost my job because she was being biased against me. And my little sister is Still working there, but she happens to be the real person being harassed. Just because she dropped something one time, a cook came and felt up her leg, following which she immediately jumps and I HAVE to tell this guy to keep his hands to himself. In-before a dishwasher named Hector was doing the same to her until he was transferred and coincidentally fired because he was sexually harassing the women at the other keg. Yeah I was the one doing the harassing; and to the manager...
Now this has so far been about me but this has impacted the restaurant immensely. NEVER eat here after 9 o'clock. The servers and even some managers (Emily) believe in a tradition called wine o'clock. Being un-willing to wait until shift is over a majority of the servers take the first chance to fill their wine glasses and drink up from 9-11pm while they are waiting for peoples orders. Taking every chance to vent out frustrations from their customers when this is The Keg. Just a taste of the great 'experience'. Thanks to Emily's comments I frequently had to 'do my best' to cope while she basicly encouraged the other bussers and staff to come to work high off weed (hopefully it's weed). I did my best to ignore this and to try and fulfill my role as a keg staff member, always trying to attain a higher standard of excellence, all the way to the point that I was the only staff member capable of wiping WITH the grain of the wood. Watch out for the tables, YIKES! Having to tell someone to re-wipe a table while being the 'new guy' was impossible since they all like to think they each meet the keg's standard of excellence. Have you ever noticed how sloppy the table settings are? Unfair, unbalanced service
You must be asking yourself now, "how does a disgruntled employee hold any merit?". Well considering this is the first job I was ever fired from and my other job even thinks my treatment is appalling. Going so far as to recommend I take this issue to the labour board (status pending currently). I have never not once not shown up to work when I was on schedule. I may have been 'almost' late a handful of times in 6 months but not once did I never not show up, not ever tried calling in to say I wasn't. I had finally thought I found a safe haven where all I had to do was work hard and do my best to learn. But I was sorely mistaken when all I experience was harassment directed towards me and my 'little' sister. Whom still works there and agrees with me, she's even waiting for the update on her transfer to another location. Me? I guess its too late because one person thought I may have pissed in their cereal by harassing. Harassing them to tell me whether or not they even knew when I was late?? They didn't even notice when a busser was late a hour, but me? GOD FORBID I call in, say Im going to be there in a hour, and then try to defend myself when they spread lies and slander about me to protect themselves. Please do yourselves a favour and stay away from here!! Stay away from Skyview if you wish your steak to not be a 'tube' and cooked to rare when you asked for well done. Seriously?
We know the Keg chain to be one of the front runners in consistency in town, so next on the list was to tackle the Thurlow location for a belated, last-minute birthday meal for a friend. This location is always busy, the atmosphere is always alive as is the decor but even for our walk-in, the wait was barely 10 minutes long.
We dabbled around with the shrimp cocktail, crab cakes and cheese bread before going into our entrees, my gf the sirloin, our friend the sirloin and crab combo and me the prime rib. The steaks were all cooked well, but all of our meat lacked some flavour and was not quite as tender as one could hope for. My prime rib was memorable of Keg's house special and I would be tempted to say to stick to that only.
We were quite happy with the service besides the one blip where our waiter was too quick in clearing our plates when some of us were not quite done yet.
Beyond the atrocious parking I would come back here.
Haven't been to this location before but the decor and layout is very nice. Had to wait on a Sat but there is a large bar/lounge area where you can have a drink. After a 15 min wait, shown to a nice table. Tried their Keg Prime Rib Classic. Came medium rare as promised and very good and goes nice with the horseradish. Rice Pilaf side and veggies were very good. Nice portion and great service. Delivers what you expect. Overall a good value.
Not sure why they moved (just a one minute walk away) but I really enjoyed the underground location much better. The ambiance is still great, but it has more of an executive feel to the place. I found the portion size to be smaller than what they served before. The were short on service staff when I was there last and she had to wait on 1/3 restaurant all on her own. Our service was unfortunately neglected. I also found the hostess here to be a little snobby with a "downtown" attitude.
When you go to the Keg for Dine Out, you're getting your money's value. Although Dine Out is coming to a close, no doubt you'll be swamped with options again next year. Take a night and choose the Keg. Normally, this place offers their decent steaks for decent prices. During Dine Out however, they'll offer a 10oz as part of a three course menu for only $28. You're also getting choice of potato, a HUGE dessert (I went with their chocolate ice cream pie, scrumptious) and a starter. The steak's a pretty darn good steak. The dessert was lovely, although fair too large. Everything else was a bit ehh. For starter, I chose the shrimp. Overly buttery, very average. The potatoes, no matter what you choose, are going to range between good and very good. In fact, that's a good way to describe the entire meal. It's solid. There are high points and other points that don't go that high.
Besides food, you probably know what the Keg looks like. It's a classy establishment, with a sometimes unfortunately noisy clientele and a generic but intimate, clean setting. I like it in there. The waitress I got was pretty average, clearly reading from a mental script she had recited countless times before. It was a while between courses. It'll also be a while before I come back... I don't think regular Keg prices justify the value. It's pretty close to Joey or Cactus with inflated pricing. Dine out is a different story! Definitely make it a stop next year!
I guess I must have been wearing my cloak of invisiblity and didn't know it. Usually I only have it on when I'm trying to get service in department stores. I went to The Keg on Thurlow at 5:30PM July 20 for an early dinner. I don't usually eat so early, but I was hungry and I felt like a nice meal. I went in and there was no-one at the desk, so I waited. A young woman came to the area and wrote something on a blackboard(?) near the desk, walked around to the desk, but said absolutely nothing. What am I supposed to do, wave at her? It wasn't as if I wasn't dressed appropriately or hadn't bathed. I waited to be acknowledged, but nothing. I was the only person there, so it couldn't be that I didn't stand out from the crowd. So I left. Maybe they should put a bell on the counter. I'm not going to beg for attention so I can buy a thirty dollar steak, people.
The keg rocks, plain and simple. If you enjoy a great steak, or super prime rib, you wont be disappointed. I always have a good meal at reasonable prices. Quality is high, and service is attentive and kind. Great ceasars!
I went to the Keg for the first time with my boyfriend. I'd say it was pretty good.
I didn't have any appetizers, but my bf had french onion soup. From other places, I didn't have a great experience with f.o soup but the keg's was pretty good. My brother told me it was good before as well. They give you free bread...and it's really yummy but it kind of fills you up before your meal, so eat sparingly!
I had no clue what to order, so my bf ordered a Rib Eye steak in medium for me and filet mignon for himself. I liked the Rib Eye better, because personally, I don't really like bacon. The side dish for the rib eye steak was good as well. I would have liked to see a bit more veggies though. The fried onions were crispy.
For dessert, we had the Billy Miner pie. Something everyone should definitely try if you love light desserts. It's not too sweet unless you eat the chocolate drizzles with it.
The atmosphere was nice! I really liked the coziness and the seats, and we could talk as long as we wanted to. Lights were dimmed and I like that, but that day it made me a bit sleepy.
Now, the other half and I are fans of the Keg and have pretty much always been pleased with the steaks. The veg? Kind of hit and miss if you're not getting the baked potato. We stopped in a few minutes after 9pm recently on a Sunday night (the close at 10pm) and hoped to have some dinner. I asked if it was possible to pass on the potato and get a substitute instead. Our server just smiled and said "absolutely! How about some asparagus instead?". I agreed with some qualms. No one does asparagus correctly. It's always too overcooked and mushy. Oh well, I figured it's a veg and not a heavy starch. To my surprise, the asparagus was absolutely perfect! Perfectly blanched and had a good snap to it still. Not mushy at all! The prime rib was an excellent medium rare, even at that late time of the evening. Hubby's dinner was just as well constructed and tasted fantastic! too. All in all? A fantastic meal and a very pleasant evening.
I'm pretty much predictable when it comes to the Keg, prime rib and beer! Tonight we ordered the crab cakes as the appetizer. It was delicate and tasty - very delicious. Then came the prime rib. I don't know why, but everytime I order the prime rib at the Keg, I always get the one with lots of fat. The other plates at our table had much less fat than mines. Oh well, it was nonetheless tasty. I'll always come back for more. The service was great. Overall very pleased with the evening.
We had a gift card that was given to us by a couple of our employees for Christmas, so we thought we better use it. So we tried to hit the Keg in Burnaby, but it was a 45 minute wait. We decided to go downtown and try the Keg on Thurlow instead. What a pleasant surprise to be seated about 10 minutes later in a nice, quiet, quaint corner booth in the lounge - perfect ambiance. It was wonderful. We didn't have to wait long and we got a nice quiet table to enjoy our dinner.
I ordered the prime rib/lobster tail while my dinner companion ordered the steak. My prime rib was oh-so-good, but the lobster was a bit over-cooked. My dinner companion's steak was cooked to perfect, but was so big that we had to take a doggie bag for the balance. Our waitress was friendly and helpful. We had a great night and would definitely come back to the Keg Thurlow and ask to be sat at the same table again.
Grabbed a bite at their lounge and caught the game. I must say that for the price, their prime rib is worth every penny. I havent been able to find a place that is so comparable. Gotham, Hy's, & Mortons are a bit out of reach on a casual basis & can be at times a bit stuffy & pretentious. Medium rare prime rib w/ fried onion crisps & mushrooms was made perfectly. I must admit though I find the food a bit salty, but I suppose they want you to wash all that fatty food down with some beverages. The service was prompt & friendly. The atmosphere is always lively & fun
I shared appetizers with my friends at the table. We ordered a crab dip which was tasty but really rich. The house salad was fresh and a great before my entree. I ordered prime rib which was tender and the cut was exactly what I asked for. The sauce or juice that came with the prime rib was salty and didn't have much flavour. The sauce was actually terrible and dissapointing. But the rest of my meal made up for it. First impression of service was ok, I went with some friends and we look young, so the waiter did not treat us normally, not rude or anything. Just not like how he would probably normally treat customers. When one of my friends ordered a beer his attitude changed. The waiter came often to check on our table and was really friendly, so in the end we left him a nice tip.
After having a wonderful dinner here a few years ago, we went back recently during their Atlantic lobster fest. A major disappointment. Lobsters were overcooked and tasteless and although their menu defines the meaning of rare, medium rare, etc., the steaks were not cooked as described. The medium rare steaks ordered were served medium well. For the price it should be better. We won't be back.
What can I say, had tenderloin steak that was undercooked from how I wanted it - medium, and it had a weird taste, and ordered lobster on the side... I think the lobster must have sat in a lot of chlorine water prior to cooking because literally within 3 minutes my bottom lip swelled up from some kind of reaction
I ordered vegetables on the side, where were they??? all mushrooms almost
Its a nice atmosphere, to bad they can supervise and train their cooks, because cooking these basic meals is so easy
The very first time I had the Keg was the summer I graduated in 2003. I was a broke student back then so I didn't even order a steak :-( haha
I order some sort of "Salmon and Rice". It tasted alright but nothing special. I give this place 4 out of 5 not based on my first experience but the second experience up to this date.
Each and everytime after my first Keg experience, I order a "New York Peppercorn" in medium-well, which is my favorite steak done just the way I like it.
Maybe I get lucky or these guys are good, but it tastes Great each and every time. The staff are friendly, the atmosphere is nice, and food is always good. The downtown location does seem to get busy during the evenings but thats expected.
I would and will continue to come and visit the Kegs.
So far I've been to the New West, Burnaby, Granville Island, and Downtown location with nothing really to complain about so far.
menu is good. food are good. but they are just doing perfect.
nothing is wrong, they paid attention to details.
i respect that.
price is lil bit high but,,,
everything else is just awesome! keep it up guys
best decor, best quality steak in vancouver.
pride of vancouver
keep it up !! and good luck! hope u win 2014 best restaurant
We had a wonderful time just this weekend, this particular location offered amazing service and comical humor :)
Thank you for accommodating our lovely lady with a gluten allergy so well!
Food was great, service was timely and great!
Sitting next to the kitchen did make us drool early on before our food arrived :)
We went to this location shortly after 5pm on Valentines Day during the Olympic mayhem, crazy, I know! There were 4 of us in total, 2 couples.
We were told there was a 30-45 minute wait, they offered us to go for a walk, or grab a drink by the bar, and we chose the latter. We were paged with a table 40 minutes later...
Given that this was a CRAZY night to be out for dinner, the experience was surprisingly good!
We ordered the spinich/crab dip for a starter and it was delicious!
Our friends ordered the ribeye, and the chicken with seafood, both got great reviews...
My wife ordered the King Crab dinner, and it was very good... Crab was cooked perfectly, and the garlic butter was tasty.
I ordered the baseball sirloin with a lobster tail. I asked if they can prepare it "Chicago style", the server said they could, but no more than medium rare... I agreed, however Chicago style is supposed to be charred on the outside and almost blue rare in the centre... I received a medium rare sirloin... It tasted great and I didn't complain...
My lobster tail was a little over cooked and slightly dry. But given that we were arriving on valentine's day during Olympic mayhem it was totally understandable.
The service was solid, my only complaint is when you order a nice bottle of wine, it should be re-poured when your glass is empty. Again, given when we were there also forgivable.
All in all it was a nice dinner... Solid, but didn't blow us away...
Given this location however they should be very used to be crazy busy... This is why they didn't get a perfect score on food or service...
This is a downtown location but you wouldn't know it. From the outside it looks like a urban Keg location (it is actually kinda on the second floor), but inside the staff is dressed like, I don't know, Tim Horton's maybe? Some Kegs have women that are dressed up and attractive but here none of that. Maybe it's a franchise/corporate store thing?
Food wise it is all good. The prices are Keg high but the steak and potatos are standard good marinated meat. The NY steak is not my first choice but I had t and it was done exactly as I ordered it. At least she paidf attention to my order if not to the attractiveness of her dress. It might be a management thing.
Kinda disappointment and so didn't have wine but a look at the menu confirms they have all the standard Keg wine selections here too.
Keg is never cheap so please give us full value.