Tonight was a birthday dinner for myself and my girlfriend.

Our server seemed lost, forgetful and inattentive!! Feeling ignored on my birthday while at a dinner for my own birthday party does not leave a very good taste or impression on me.

My girlfriend asked for garlic butter to accompany the fresh sourdough bread, Did not receive it even after the server said "Right away!"

Our Caesar didn't have enough dressing and seemed a bit flat and dry

When our two main entrees came - a prime rib and filet mignon
My girlfriend's veggies were very cold upon arrival and when she finally got a second helping, the broccoli smelled quite fishy!!! Very surprising, very shocking... Food contamination? Foodsafe warning!!

It seemed that our food had been sitting for too long and NOTHING was steaming hot... it was lukewarm at best !!

We took photos of everything especially the over done, limp and soggy vegetables... Yellowing Broccoli is not visually appealing!!!

I asked for the addition of the dungeness crab while we first ordered our meals and we had to wait even longer while our server FINALLY put in the order....It was as if My order of dungeness crab was an afterthought... Very sad ! I would have liked to have both Prime Rib and Crab for dinner together!!!

We noticed that our server's attitude was much more bright and cheery to other tables and felt that our server gave mediocre service to ours. The long waits in between our dishes made our meals cold and flat...even after mentioning politely to our server... we still were ignored and felt we were looked down by our server for our polite manners.... "The Kitchen is busy she replied"..

No excuse.. I don't want to hear that the Kitchen is busy..... We were ahead of everyone and we were in the Keg at Granville Island at 4:20pm.. less than an hour after they had opened at 3:30pm on Tuesday evening before the dinner rush and guess what? I'm a PAYING customer!! It's too bad that Keg at Granville Island seems to favor large groups over single tables with two people in it!!

What, my money isn't good enough?? It felt like a fight to communicate with our server and it's a very sour taste in our mouths and stomachs to feel ignored especially on my birthday

I've got to Keg many times over 30 years, this is NOT the high standard of the Keg restaurants that I remember!!

We paid our bill and just walked out... no connection with our server because guess what??... our server was too busy yakking with other waitstaff!

Needless to say, my girlfriend is very unhappy and disappointed and upon leaving the Keg at Granville Island proceeded to call all her friends and talk about our sad birthday dinner

You have been warned!!!! Diner Beware of Keg at Granville Island

Dropped by Sunday night for a late meal. It was quiet inside but still took a minute or so for them to have us seated, right at the back corner of the room.

We skipped the entrees tonight and went straight for the appies and sides; the Ahi Tuna, Scallops and Bacon, Hot Crab Dip and a side of Sweet Potato Fries and finished off with a few desserts. This location also seems to have consistent inconsistencies in cooking their red meats, usually severely underdone, even for my liking. Overall the sides and appies were good as expected with a couple of small pickings - the tortilla chips for the hot dip was coated with oil, and the crostini for the Ahi Tuna was like a mash of powdery, dry breadcrumbs. The best part of the desserts was the gooey, dense type brownie, while the mousse and tartufo was mediocre at best (the tartufo missing the key element of the fruit filled centre).

Our server was fantastic and checked up on us frequently. Well mannered with excellent etiquette he didn't rush us out and lowered his service standard for only ordering starter items at a red meat restaurant.

Good location, but Keg might want to rethink using "steakhouse" in their title as it seems to be a misnomer of sorts, serving up beef sometimes so rare it still has a bell on it.

I have a friend that raves about how good the food is at the Keg on Granville Island. I've heard how fantastic the steak & prime roast beef, and wish I was with her on those nights.
I give 10 thumbs up to the waiter, who never gave up asking me how my Prime Rib meat turned out, and would return with it cooked more each time. I was impressed that he didn't try to avoid me, and offered other dishes to this meal that wasn't cooked very well. I started losing my appetite by the 3rd try, trying to get my beef to medium, and both my server & manager tried to make sure if they could do anything better. Thumbs up with customer service.

The Prime rib was disasterous from the get go, undercooked, almost raw It could crawl off my plate, and very fatty. When I asked my server if I could get it more cooked, it was no problem. Each time, my prime rib would come back a little more cooked, still very red inside, and didn't taste as it was cooked very well. When it came back again by the third try, I had lost my appetite, and chalked it up to off night for the kitchen staff. I've never been big on The Keg, other than West Van Location, but each time I eat Steak or red meat, I keep having the meat not cooked right. Tonight was one of those Keg experience with red meat not cooked properly.

I will have to try this location at another time, if anything, the staff is friendly towards customers and this particular server really cared how my meal turned out. Positive experience with the staff I will remember, not the food.

I think my favourite steak is the sirloin oscar. At around 25 bucks, its pretty reasonably priced and includes buttery good sauce on your steak with more than half a dozen prawns and scallops. They do a pretty good martini as well which is poured at your table.

This is a prime location hence the management does not give a f*** for the business. Waitresses are just unprofessional dummies trying to flirt and make extra tips. The problem is if you are not a big group and into the alcoholic beverages prior to a sitting then you are bound to have lousy service.

I have always thought the Keg serves the best Prime Ribs but that was back in the 80s (EXPO era). Now the portion has strunken and the meat is consistantly luke warm. I personally do not think it is the cook's fault. The food is sitting on the counter waiting for the servers to pick them up but if they are too lazy chatting among themselves or just absent minded what else can you expect?

Am sure there are other restaurants have better beef dishes I just have to find them one day.

The Keg – Granville Island
Glad to be back:
After my last experience with the Yaletown Keg ;( see review under Yaletown Keg second visit). I appreciate this Keg even more. The old says; a good restaurant must have the basic 3 elements; Good Food; Good Service and Good price. Lack any one of these elements will put that restaurant in a third place. All Kegs have good food and good price, but services are difference from one to the others. In this case I always received good service from this Keg in addition to their good food. It’s very consistence which you can depend on it every time.

I’ve often walked by this Keg when I visit Granville Island and wasn’t particularly excited about a dinner outing with friends at this restaurant. By all appearances from the outside it looks like a surfer hangout, so it was a pleasant surprise at how polished the actual dinning area is on the main floor, more like the other Keg Restaurants. The service was prompt and the serving staff were pleasant and attentive from beginning to end. My steak was done a perfect medium-rare and no one was disappointed. Also, the ahi tuna appetizer with a wasabi-mushroom reduction was delicious though slightly overcooked but not so much so as to disappoint. The pricing is what one would expect for a steak house. A great place for a steak dinner with friends when Granville Island is the destination.

Having been to a number of other Keg locations, I'd developed a certain level of expectation. Unfortunately wasn't met here. We were seated in a booth and it was very very dark. I guess they are going for mood lighting, but I thought it was a bit much. So much so, that when I first examined my steak, I had to verify with my party that it was well done since it was hard to see. Turns out it was, which was exactly how I didn't order it (I ordered medium rare), and I had to wait for the server to come back. I waited probably about 10 minutes when I finally flagged someone else over to let them know the problem. They were very apologetic and I got another steak which was cooked the way I wanted it. It was good, though my garlic mashed potatoes didn't seem as garlicy and buttery as I remember them in the past. It was nice that they ended up comping the steak, but I don't think I'd go to this location again, at least not until I forget this experience a little bit.

Order ahi tuna appeitizer and prime rib, but the server informed me both were sold out, but offered a free entree of any choie. Which was a nice surprise. I had the rib eye, which was juicey and cooked to medium rare perfection. The dark ambiance was calming and soothing - fitting for something who just had a 9oz steak. Solid service and food.

I came here with people from my work and all expenses were paid for ..... wooo hoooo!!! I didn't abuse it though.

I've never had a "French Onion Soup" before so I tried that for an appetizer. I don't know how it's supposed to taste or even look like so I don't know how to rate that. It tasted just fine to me but I wouldn't order it again because it's not my thing but it didn't taste bad or anything.
The steak was great as always. "New York Peppercorn" - medium-well.
Service was good and we were placed right by the fireplace. I wasn't really paying attention to the decorations and ambiance but it seem fine to me.
I would come back here but I won't because this particular location is an inconvenience for me .... but it still gets 4 out of 5!!