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The Granville Island Keg is a large restaurant with a bar for having drinks while waiting for your table.
Tonight was a birthday dinner for myself and my girlfriend.
Our server seemed lost, forgetful and inattentive!! Feeling ignored on my birthday while at a dinner for my own birthday party does not leave a very good taste or impression on me.
My girlfriend asked for garlic butter to accompany the fresh sourdough bread, Did not receive it even after the server said "Right away!"
Our Caesar didn't have enough dressing and seemed a bit flat and dry
When our two main entrees came - a prime rib and filet mignon
My girlfriend's veggies were very cold upon arrival and when she finally got a second helping, the broccoli smelled quite fishy!!! Very surprising, very shocking... Food contamination? Foodsafe warning!!
It seemed that our food had been sitting for too long and NOTHING was steaming hot... it was lukewarm at best !!
We took photos of everything especially the over done, limp and soggy vegetables... Yellowing Broccoli is not visually appealing!!!
I asked for the addition of the dungeness crab while we first ordered our meals and we had to wait even longer while our server FINALLY put in the order....It was as if My order of dungeness crab was an afterthought... Very sad ! I would have liked to have both Prime Rib and Crab for dinner together!!!
We noticed that our server's attitude was much more bright and cheery to other tables and felt that our server gave mediocre service to ours. The long waits in between our dishes made our meals cold and flat...even after mentioning politely to our server... we still were ignored and felt we were looked down by our server for our polite manners.... "The Kitchen is busy she replied"..
No excuse.. I don't want to hear that the Kitchen is busy..... We were ahead of everyone and we were in the Keg at Granville Island at 4:20pm.. less than an hour after they had opened at 3:30pm on Tuesday evening before the dinner rush and guess what? I'm a PAYING customer!! It's too bad that Keg at Granville Island seems to favor large groups over single tables with two people in it!!
What, my money isn't good enough?? It felt like a fight to communicate with our server and it's a very sour taste in our mouths and stomachs to feel ignored especially on my birthday
I've got to Keg many times over 30 years, this is NOT the high standard of the Keg restaurants that I remember!!
We paid our bill and just walked out... no connection with our server because guess what??... our server was too busy yakking with other waitstaff!
Needless to say, my girlfriend is very unhappy and disappointed and upon leaving the Keg at Granville Island proceeded to call all her friends and talk about our sad birthday dinner
You have been warned!!!! Diner Beware of Keg at Granville Island
I remember a time when The Keg was a place you would plan a family dinner for, something set aside for a special occasion.
Now it seems like they can't even cook a steak right anymore let alone a whole meal.
Was here a few days ago, Sunday, with the wife and another couple for dinner. It was not very busy, less than half full with more then enough servers to accommodate the number of tables. However, initial seating took at least 3-5 minutes at the door and our waitress seemed more concerned with chatting to her coworkers about her weekend escapades then about taking our drink order.
After finally receiving our drinks we ordered appies. Flatbread was terrible, pizza hut would have been better, baked shrimp were OK - flavour was good, shrimp were a bit stringy and overdone. We all had steaks, flavour was good - I would expect that The Keg gets good meat - although 3 out of 4 were overdone, not by much, but noticeably. Our server did little to rectify the situation aside from offer us free dessert, which we were in no mood for.
All in all, the meal was not worth the money, could easily have done better at Gotham's or Pinky's.
I'm a keg guy. I've been to the Keg in Langley, Maple Ridge, Vancouver and now the one on Granville Island.
Service was great, but the food... somehow it was off. I started with the baked garlic shrimp and it somehow tasted different than before. It was good, but seemed different.
I had the Sirloin Oscar. The steak was good but the sauce was off too... I love the sirloin oscar but for some reason that night I didn't enjoy it like I usually do.
Maybe it was me and my tastebuds are off... or maybe it was the fact that the seat smelled like an old boat. I don't know what it was but i was a tad dissapointed... and this is coming from someone who doesn't get dissapointed very easily.
I’ve often walked by this Keg when I visit Granville Island and wasn’t particularly excited about a dinner outing with friends at this restaurant. By all appearances from the outside it looks like a surfer hangout, so it was a pleasant surprise at how polished the actual dinning area is on the main floor, more like the other Keg Restaurants. The service was prompt and the serving staff were pleasant and attentive from beginning to end. My steak was done a perfect medium-rare and no one was disappointed. Also, the ahi tuna appetizer with a wasabi-mushroom reduction was delicious though slightly overcooked but not so much so as to disappoint. The pricing is what one would expect for a steak house. A great place for a steak dinner with friends when Granville Island is the destination.
Food:
After going to the Burnaby location multiple times, the food was disappointing. My NY steak was overcooked, but they quickly changed it. Except too quickly, because the replacement was too raw. The prime rib was up to par with the other chain restaurants.
Service:
Trained, polite and knowledgeable. Our waitress checked up on us a couple times. After I said my steak wasn't cooked properly, the manager came to apologize and offered us a free dessert.
Value:
Standard prices for a steakhouse. $34 for a 14oz NY steak and $21 for a 8 oz prime rib.
Ambiance:
Well decorated, enough privacy but not isolated. A little old but the mood was welcoming. Nice and clean washrooms.
Overall:
Fair quality, but other locations are better.
We had a Father's day dinner at the Keg. The prices of the entrees were slightly over priced for what we ate. I don't mind paying if the food is prepared well. The chicken and seafood entree I had was extremely salty. Someone else had the Teriyaki chicken entree which was dry and overcooked. A couple of the others in my party had the prime rib dinner which included a salad, vegetables and rice. They commented that the prime rib was satisfactory. It seems the best deal here is to order one of the complete dinners but unfortunately they only include beef and not chicken or seafood. I guess this is to be expected as this is a steakhouse. The service was nothing to complain about. Our waitress was polite and prompt with our requests.
My boyfriend and I went here, as I was craving some seared Ahi Tuna, and this place seemed to be the only place in Granville Island to serve it. Anyways, I ordered the appetizer Ahi Tuna with a wasabi mushroom reduction (Entree sized), and it was delicious! Though it was supposed to be an appetizer, I asked for it to be entree sized, and they definitely delivered- the portion size was huge, and they weren't stingy with the tuna. I did notice however, that it was a bit more cooked than I would have liked (rare), but certainly not overdone. My bf had the Creole Chicken which was very large, but was a bit stingy on the scallops and shrimp. It wasn't as spicy as we had expected however, which was a bit of a disappointment. The server was just okay- nothing special. The ambiance was blah. They played loud crappy 80s music the entire time, which I wouldn't have minded as much if it was dinner time, and the place was packed-- it just didn't go well over a mid-afternoon lunch. I felt as though this place was less nice as some of the other Kegs I've been to. Definitely more casual and outdated. Overall, food was good, but that's about it.
Came here for dinner on saturday. Choose this place because it is a gret place to meet, the location is accessible, the parking great and the ambiance friendly.
They do not take reservations on the weekends, but we still got our seats immediately (upstairs). The waitress J was polite, attentive and helpful, always refilling water, clearing the table of used plates and recommending drinks, food and dessert.
THe w/c and the restaurant were very well kept - clean and uncluttered.
I ordered a drink (not bad) and cheese bread as an appetizer ... both were good. My main course was the chicken and ribs w/ BBQ sauce. Both the chicken and the ribs were a bit burnt and both were also very dry. Even applying the BBQ sauce on it could not save the meal, I would say the best part of the meal was the french fries 8-0... definitely not worth the value here. I know what you are going to say ... the Keg is about steaks/prime rib ... but I had that the last time I was here and wanted to try something different. I had the Apple crumble for dessert - it was sufficient, but not the best I have had.
Overall, the meal cost me 50 bucks ... the ribs and the chicken are better at the Cactus Club, the drinks are also larger there. But the location and ambiance is better at the Keg (Granville Island).
The granville Island Keg Steakhouses is one of the better ones in the franchise because I seem to think that the food & service has a slight edge over the others. The service is quite attentive as the staff seem to be more patient with its customers. I basically had the specials explained to me very well and naturally without the memorization. The food isn't bad as there seems to be more consistency in its cooking. Value wise I believe its well worth the price. Again, moderately priced but not for people on a budget. The ambiance is solid with nice window views.
Dropped by Sunday night for a late meal. It was quiet inside but still took a minute or so for them to have us seated, right at the back corner of the room.
We skipped the entrees tonight and went straight for the appies and sides; the Ahi Tuna, Scallops and Bacon, Hot Crab Dip and a side of Sweet Potato Fries and finished off with a few desserts. This location also seems to have consistent inconsistencies in cooking their red meats, usually severely underdone, even for my liking. Overall the sides and appies were good as expected with a couple of small pickings - the tortilla chips for the hot dip was coated with oil, and the crostini for the Ahi Tuna was like a mash of powdery, dry breadcrumbs. The best part of the desserts was the gooey, dense type brownie, while the mousse and tartufo was mediocre at best (the tartufo missing the key element of the fruit filled centre).
Our server was fantastic and checked up on us frequently. Well mannered with excellent etiquette he didn't rush us out and lowered his service standard for only ordering starter items at a red meat restaurant.
Good location, but Keg might want to rethink using "steakhouse" in their title as it seems to be a misnomer of sorts, serving up beef sometimes so rare it still has a bell on it.
My last visit here with my boyfriend was last night. Our steaks were cooked just the way we liked them. My boyfriend ordered the bacon wrapped filet and I ordered the teriyaki sirloin. I also ordered a skewer of prawns to go with my steak. I was expecting your regular size prawns. Nooo... these were jumbo prawns! They were very good, cooked well and not over cooked. We also ordered a side of asparagus, which wasn't so great. The ends weren't trimmed, so they were woody and stringy. They didn't have much flavour either. But that was okay, because our steak dinners were more than enough. The service was great. Our server was friendly and prompt. We've never had bad service or a bad experience with our dinners here. This place is on our regular rotation of restaurants when we're craving steak.
Order ahi tuna appeitizer and prime rib, but the server informed me both were sold out, but offered a free entree of any choie. Which was a nice surprise. I had the rib eye, which was juicey and cooked to medium rare perfection. The dark ambiance was calming and soothing - fitting for something who just had a 9oz steak. Solid service and food.
I don't have a whole lot to say about the Keg, they have a great value priced steak menu that we've been enjoying for years.
However, we went for dinner last night, everyone ordered steak or prime rib, it looked and tasted awesome but I decided to change it up a bit and try the Chicken Fajitas. They were okay, nothing had and special flavour, the chicken was plain grilled chicken, the onions/peppers tasting like they should.
I felt like everything tasted fine but once put together in the tort it didn't really come together at all, pretty bland.
If anything kids could share it - it was huge portion with 4 tortilla shells and a full breast of chicken with the fixings the flavours are "mild" enough.
My girlfriend told me to just stick with what they do best, if they're a steakhouse just stick with the steaks; next time I will.
First of all we did not make reservation because they did not take any. It was quiet and not busy at all but there was no one single table that could accommodate nine of hungry runners. We had to move two small round stool type tables together OURSELVES at a corner. Congested and not conducive to any intimate conversation. Inexperienced and inconsiderate waitress as we had to ask for water. Excuse me we came in our running shorts, tops and shoes!!! We ordered three sliders (miniature burgers), two Caesar salads, two pasta dishes, one chicken stripes and two Prime Ribs and few glasses of red wine. No room for all these dishes to be placed on two small table tops. Keg size (14 oz) prime rib was not up to par. Slightly larger than the small size and not worth the extra money really. Know all prime rib is pre-cooked and could not expect it to be piping hot but still both orders were Luke warm and looked exactly same doneness. Waitress needed to be asked many many times for water, coffee refills, bread and even the dessert menu. She was too way ‘busy’ chatting elsewhere. Nothing extra special about the food or ambience or service. Most of us gave less than 10% tips and frankly that was too much already.
I like the Lounge side as it's much brighter than the restaurant side, full of glass windows and roof. Went there on a weekend and not that busy. Had the Prime Rib which was very good. Vegetable side ordered and seemed like an after thought. Prime Rib was cooked M/R as requested. It could of been a bit juicier as it looked like it was cut and left for a few minutes. Overall very good. Baseball sirlions ordered by some others and they looked very good. Nice and relaxed with very good service.
I have a friend that raves about how good the food is at the Keg on Granville Island. I've heard how fantastic the steak & prime roast beef, and wish I was with her on those nights.
I give 10 thumbs up to the waiter, who never gave up asking me how my Prime Rib meat turned out, and would return with it cooked more each time. I was impressed that he didn't try to avoid me, and offered other dishes to this meal that wasn't cooked very well. I started losing my appetite by the 3rd try, trying to get my beef to medium, and both my server & manager tried to make sure if they could do anything better. Thumbs up with customer service.
The Prime rib was disasterous from the get go, undercooked, almost raw It could crawl off my plate, and very fatty. When I asked my server if I could get it more cooked, it was no problem. Each time, my prime rib would come back a little more cooked, still very red inside, and didn't taste as it was cooked very well. When it came back again by the third try, I had lost my appetite, and chalked it up to off night for the kitchen staff. I've never been big on The Keg, other than West Van Location, but each time I eat Steak or red meat, I keep having the meat not cooked right. Tonight was one of those Keg experience with red meat not cooked properly.
I will have to try this location at another time, if anything, the staff is friendly towards customers and this particular server really cared how my meal turned out. Positive experience with the staff I will remember, not the food.
When we lived in Vancouver about 13 years ago we visited the Granville Island Keg practically every weekend. Since we have moved to Mexico City we visit every time we come back to Vancouver ( almost every 2 years) we have NEVER had a bad experience in this restaurant in over 23 years.........
I came here with people from my work and all expenses were paid for ..... wooo hoooo!!! I didn't abuse it though.
I've never had a "French Onion Soup" before so I tried that for an appetizer. I don't know how it's supposed to taste or even look like so I don't know how to rate that. It tasted just fine to me but I wouldn't order it again because it's not my thing but it didn't taste bad or anything.
The steak was great as always. "New York Peppercorn" - medium-well.
Service was good and we were placed right by the fireplace. I wasn't really paying attention to the decorations and ambiance but it seem fine to me.
I would come back here but I won't because this particular location is an inconvenience for me .... but it still gets 4 out of 5!!
Having been to a number of other Keg locations, I'd developed a certain level of expectation. Unfortunately wasn't met here. We were seated in a booth and it was very very dark. I guess they are going for mood lighting, but I thought it was a bit much. So much so, that when I first examined my steak, I had to verify with my party that it was well done since it was hard to see. Turns out it was, which was exactly how I didn't order it (I ordered medium rare), and I had to wait for the server to come back. I waited probably about 10 minutes when I finally flagged someone else over to let them know the problem. They were very apologetic and I got another steak which was cooked the way I wanted it. It was good, though my garlic mashed potatoes didn't seem as garlicy and buttery as I remember them in the past. It was nice that they ended up comping the steak, but I don't think I'd go to this location again, at least not until I forget this experience a little bit.
Restaurant was very busy and we didn't have a reservation so we were seated in the pub section with dinner menu's. Waitress was very slow to take our drink order, took other tables who were seated after us first. After taking our order she did promptly bring it to the table and when we realized one glass of wine had gone bad she quickly replaced it with wine from a new bottle no questions asked.
Food was decent, pub food fair. The Lobster sauce on chicken was nice, although rich. We split a main dinner which was more then enough food for two people. We also shared the calamari for appi'. It was ok, your usual fried calamari. The dijon salad was also ok, but mainly a bunch of largely cut tomatoes on boxed lettuce.
Ambience, the decor was tasteful and quiet. We had a nice window seat which was great for quiet conversation.
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