Junsei River serves a menu of Japanese dishes including sushi, sashimi, noodle dishes and bento boxes.
The worst sushi and customer service! My 1st time eating here....order the veggie combo. When it came to my table it looked like it had been sitting on the plate for days. The veggies were dark. Ate 3 rolls and sent it back. Could not believe they even served it. They should be ashamed serving sushi like that! Told them I was not going to eat it and did not want anything else. Felt sick. The waitress came back and told me the manager said I still had to pay for my meal. Was shocked. I never complain at restaurant so for this to happen was terrible. Everyone beware of this place. They treat their customer like shit. The worst experience I have had at a restaurant and I travel all over the world.
After my latest visit, I feel I need to revise my previous review. The food and service have definitely gone downhill from my visits a year ago. The servers seemed bored and unmotivated, perhaps because business has gone downhill as well? There was nobody else when we went there, yet food took a long time to come out. And it was mediocre at best. I couldn't help but wonder if they were trying to cut corners. The restaurant has really nice decor, and I hope they will improve. Please don't cut corners - it's no way to improve your business.
I wish I read the reviews before coming in here, and would have kept walking to a decent sushi location.
The male server was annoying & obnoxious and thought he was funny, when he wasn't to anyone. I decided to order Assorted sushi A, 2 tuna, 2 salmon nigiri, 2 ebi and california roll. I added half order of futomaki. My food arrived on a long dish, from the start, I didn't like the rice, nor my salmon or tuna, it just didn't taste right. When I tried the california roll and futomaki, the taste was off, and decided to stop eating and have the rest of my food to go.
I wish I could like this place, being 2 months old, but the food suck along with this annoying server.
Lots of choices out there, I won't be back, can't recommend.
This is my second visit to this downtown Japanese restaurant. The impression I got is still more or less the same – good food, nice décor and reasonable prices. Three of us went in for a Sunday lunch, each sharing our food so we have a sampling of all three dishes. They have many combinations of lunch specials. For example, you can order salmon and tempura or teriyaki chicken with California roll, teriyaki beef with tempura and so on. So it was not hard for me to find a selection I like. I love prawn tempura and I was glad to find prawn tempura included in the lunch special which costs only $6.95. If it were some other Japanese restaurants, I probably had to order the prawn tempura as a side dish.
The service was pretty quick – the waitress brought us miso soups almost as soon as we placed our order. The main dish soon followed. The Salmon was fresh and so were the veggies. The California rolls were decent and not falling apart. All in all, this is a decent restaurant with some good Japanese food. Above all, the price is quite reasonable, considering it is downtown. If I am in that area again, I won’t hesitate to go back for a third visit.
Wanted a quick bite but not take out so I decided to try this sushi place, was I disappointed, The bento box was not excessively expensive at about $10, but the food looked unappetizing and unthoughtfully prepared. The salad was placed in a bigger compartment than the terriyaki chicken, which is fine as long as the flavours were good, but it was'nt, and the gyoza tasted like it was cooked frozen(perhaps a common practice but this one stood out). I didnt finish my meal and left unsatisified, thinking I should have went for the take out sushi. I hope they improve as I'm sure its family operated business and is in a great location, but even though I live in the area, unfortunately I would never want to spend my money there again.
Food was OK, standard downtown sushi, nothing exciting, nothing exceptional, not as fresh as I personally like (miso-from-a-box, pre-made sushi, etc). There were four of us, we ordered a sushi platter to share, it came with 1 miso soup, no one even asked if we would want additional soups - how does a group of 4 share a small bowl of miso anyway? No one offered us the complimentary tea, had to ask and then got half cups and that as though it was a favour. Could have done without the attitude from the hostess. She seemed to be in a bad mood, and was vocal about it to her peers, not very discreetly though, everyone could hear. Personally when I am paying someone to serve me food, I don't want to hear about how "you know it's gonna be a crappy day when it starts out crappy" and be brought down by their mood. Also would prefer to hear "could you repeat that" or "I didn't catch that" instead of "What?" from a waitress/hostess in what's hoping to pass for a nice Japanese restaurant. Fake plastic flowers didn't help the ambiance.
Overall, disappointed, expected more from an up and coming, but after my experience I won't go back (there are MANY better Japanese restaurants in Vancouver) and don't expect it to last long.
I'm shocked by the earlier reviews from others - I was a regular (twice a week) customer of these guys when they were running Kishu River a couple of doors down from where they are now, and I have seen no change in quality, value or service since they changed premises. Their food is great, well priced (very cheap, delicious dynamite roll) and I am still going there on a regular basis. The service is good, the owner is lovely, and I would recommend this restaurant to anyone.
Too bad others had a bad experience, but just because someone forgot to bring you miso soup before your sushi doesn't make it a bad place - they're only human and shit happens. Try it... especially the bento boxes - great value and big portions.
My friends and I went this restaurant for lunch a few days ago. It was not the most pleasant experience. The servers were not very polite and seemed to always be in a rush to get away from you. The food quality wasn't that great and looked like prepared stuff that was warmed up the last minute. The menus were not clear to understand and the staff was not helpful in correcting the error. The worst part was when they took away my tray before I even finished eating my food. I will not be going back again, any place that takes away food before the customer is done is just wants to get you out of there as quickly as possible. They are not customer driven and are only interested in one time sales. Very bad business and communications strategy that will eventually lead them to very little sales.
After I slept over at my friend's place in downtown, we were too tired to go anywhere too far, so we decided to try the this place. The moment we walked in, i realized it was really dark in the restaurant even though it was only around 12 noon. We were brought to this table in the corner right infront of the kitchen, where they had clutters of employee's belongings and some old dishes, and told us to sit there. In shock, my friend asked to be seated somewhere else, where the waiter responded with an attitude that he could seat us somewhere else, but if party of 4 or more comes into the restaurant, we would have to move. We were already angry at that point and thought of leaving, but because we were so tired, we decided to stay. My friend got an udon and I got bento box E, and the food took forever and then the waiter brought me the wrong box. I had to ask another server to bring it back because it was the wrong one, and the our waiter obviously saw what happened, but never bothered to ask or apologize. it was the worst japanese food I ever had in vancouver. udon was tastless and the rolls were dry, and chicken teriyaki was covered in sweet sauce..it was disgusting. never going back ever again!!!
This place is pretty new to the neighborhood so my husband and I figured we'd give it a try for a low key Sunday dinner. We figured with a standard menu, and decent looking decor, it must be ok. Well we were wrong! This is the worst sushi I have ever had in Vancouver...and we all know there are some pretty dreadful places out there. The server forgot to bring my miso soup before the sushi, we were not offered any tea, they forgot one of our items completely, and the sushi was absolutely terrible. The rice was like mush and the salmon I had was hard. YOur gyoza's were really bad too. You can buy better gyoza at Costco and make them at home.
When a sushi place can't even sort out their rice you know there's a problem. Bad service, terrible food...this place will probably sustain itself through the summer tourist season and I predict by the fall something new will be going into the space. In the meantime, don't waste your time or money!
I think this restaurant might need a professional consultant. I was in town for only several days and went to some restaurants during my trip with my business partner. This restaurant was one of them. We have been in a restaurant business for a long time, and we see this restaurant is trying but not quite working out as they didn't have enough employees to run their operation. If you do not have enough employees in both kitchen and floor, the service will be slow and customers won't come back.
We, customers, would have been able to have better experience with them if they could have had an extra person or two to work during the busy hours. We didn't recognize who was a host/hostess or who was our server.
The owner might want to consider reviewing his/her business plan to run this place better and smoother. It seemed as people work there were struggling because they didn't have much help from others to give the service they want to.
This restaurant might need a professional business consultant. We have seen this type of restaurants before and all we can say is good luck. We believe they can make it better.
I don't really understand all the negative reviews this place has gotten. I like the food and staff and will definitely be back for more.
The menu is very extensive and they offer a lot of variety in the bento boxes (some come with gyoze or scallops and bacon!), which makes choosing an item a difficult task.
The prices are very reasonable, and the quality you get for it makes it well worth while. At dinner time, you pay about 9,95 dollars for a bento box or an assortment of sushi/sashimi.
I find the staff very nice and helpful. We got offered tea immediately and received water right after we asked for it. The waiter - who has been described by another reviewer as 'irritating' - was actually just very upbeat and friendly. I can see why some people might find him a little over the top, but he sure was all smiles and checked up on us regularly. And yes, we had to wait a little for our food, but hey, that just means it's all fresh! I didn't mind the wait at all and didn't think it was exceptionally long either.
All in all, I had a pleasant and tasty experience and will definitely be back whenever I'm int he area.
We went this the place on a Sunday evening, there were 5 of us, we were seated in their only large booth, which was nice that we got it.
We ordered the sushi boat and a few dinner entrees to share. The sushi boat ( which was quite pricey) came not on a boat like the picture in the menu but a large plate. Very poor presentation. We ordered chicken kaarage, which came as the appetizer, and only 3 pieces. We asked the waitress about it, and her response was, "we have an entree and an appetizer, you just said chicken kaarage, I didn't know what you wanted, that is why the appetizer came." we didn't think it was our fault and since she was so rude we said sorry, and asked her to please change it to the entree. The rest of the meal went down hill from there, we had to ask for everything twice. We asked for two forks, one was brought, we asked for side plates, only 3 were brought, but there are 5 of us. The sushi and sashimi was tasteless, and the sushi rice was too sticky. The deep fried oysters came to table cold like they have been sitting for a while. Not once did the waitress ask us how everything was and it wasn't until the bill came we realized our chicken kaarage never came but was charged to the bill.
This is the poorest excuse for a japanese restaurant, it is clearly opened ( apparently they just had a grand opening too) to churn through customers and there is no pride in what or how they serve their food. The location is on Robson and it had a steady stream of people coming. Our party heard another lady complaint about her food to the waitress as we were leaving, and saw the waitress walk away and roll her eyes.
I would NEVER eat in this restaurant again even if you paid me. The staff are rude, and food quality is poor.