Hidden is a tapas bar and social lounge on the second floor of the Westin Grand.
I've never tried this place, but it looks nice from the outside. So for Dine Out Vancouver, my friends and I thought it would be a fantastic time to check it out, as it was only a $28 tier menu.
Was seated promptly. Looked around and there were only 3 other tables. Hardly a full night. We get offered water and our menus. We order.
Half an hour goes by. Nothing.
Finally, the waiter comes out with our appetizers. The portions were quite ridiculous. Basically a two-bite deal. That's fine. Maybe that's just how they are since it is a tasting bar. But after a half hour wait? For a dine out menu that should be something they expect people to order heavily from during this time period? By this time, my friends and I were famished, so we were really looking forward to the entree.
I ordered the vanilla braised short ribs. The description looked nice, and I was hopeful as the taste of the appetizer was good. Just the portion was a bit lacking. Another half an hour since the appy came goes by. Then another 15 minutes. Finally the server comes and tells us that there is a bit of a wait because the kitchen is backed up. Another 20 minutes goes by. My friends and I were ready to up and leave at this point. Our water glasses were empty, as were our stomachs. No one came by to profusely apologize for the obscene wait time. I had to flag our server down, who was chatting with his fellow co-worker instead of checking on why we had to wait so long for our food. Got him to check on the kitchen. He said he would be straight back with an explanation. He didn't come back to our table for another 10 minutes. When he finally came back, he had our food, but this was obviously cause he was going to serve the food instead of come out quickly to explain the situation then go back to get it. My friends and I were on the brink of leaving several times. And I'm sad we didn't. Finally, the manager comes out to apologize and offers us each a free cocktail. When we tried to order the cocktails, the server told us to wait because he was running coffee to the next table over (his hands were empty). I don't understand why he couldn't quickly jot down our orders on his way back to the kitchen/bar area. Even the cocktails were a 20 minute wait. And did not taste good at all. No more follow-up on our terrible service after that, and my water glass was STILL empty.
This is the first time in a long time that I didn't tip. As bad as I felt about that, cause I understand how the service industry works, the waiter made no effort to let me know he did everything in his power to get the backed up kitchen to move along. The free drink was a sorry effort. I would have been a much happier person leaving after the appetizer, or better yet, not eating there at all.
Even with that excessive wait time, we were just mediocrely impressed by the food. In fact, I'm pretty sure I could have cooked all of it myself with time to spare and of the same quality.
Ridiculous. They couldn't pay me to go back.
So unless you have hours and hours to burn and are not hungry at all, stay way. It's not worth the pain.
My friend and I were going to a show close by to the Centre of Performing Arts and this restaurant is very close by so we decided to eat there before the show. Before ordering I asked 2 different people about the Tourism Card Passport card discount. It's a card that local tourism destinations are a part of and give a discount or some special treat when you visit. The hostess who was very sweet went to find out what they offered while the 2nd person that I asked if she knew bluntly said that they "cancelled all those kinds of deals" however when the hostess came back to me she said that I could choose a free dessert with my tourism card.
I ordered sushi and my friend ordered a soup of the day (which the server did not know what the soup of the day was) and lobster poutine. About 45 minutes later my friend's orders arrived but I was told that they had no sushi left... really, does it take 45 minutes later to notice that, even after my friend's orders were completely ready to go? Since the show was gonna start in about an hour I decided to order a small starter dish instead and that was put on "rush order" because of the horrible communication before. It was just grilled tofu so I was hoping it wouldn't take forever. It took a while and we had about 20 minutes left before the show started after I finished my tofu. We chose our free dessert (frozen yogourt) and asked for the bill so that once we finished dessert we could go to the show quickly. They gave us the wrong bill and we went through another long wait time to get the dessert out to us so now we only had a few minutes to eat it before the show started so we each took one bite and left.
I think the next time we go to a show in The Centre of Performing Arts we will just walk a couple more blocks down to Moxie's which is what we usually do and should have done again.
They have a variety of dishes that are meant for sharing, and all are fairly interesting combinations. Tempura bacon with aioli; watermelon salad with goat cheese, olives, & mint; buttermilk battered chicken with cheese waffles were the memorable ones.
The chicken was a deep fried drumstick and thigh, but it looked pink inside. The waitress (not even our server) took it back immediately and apologized profusely. She came back to say they would fix it. Our actual server came by to apologize too and say that we'd be getting a new one + more. The MANAGER even came by to say how he was embarrassed, and explain that it can happen when cooking chicken on bone, but he wasn't trying to make excuses. To be honest, I think it was actually safe to eat and he probably knew that too, but they bent over backwards to make it up to us.
They sent it back out but with BIGGER pieces and instead of drum/thigh, they gave us two breasts, and extra waffles. Not to mention they ended up putting three of our most expensive dishes ON THE HOUSE! leaving us with very little to pay.
In that sense, value was incredible for what we paid, but otherwise, the portions were a tad small. Still, it is a lounge in a fancy hotel, so it's expected. We'll be going back for the service and unique flavours and combinations.
The food was bland, getting a glass of water was impossible and my daughter's hamburger tasted like sawdust! Onion rings were not cooked all the way and there was way too much batter (or too little onion) as they tasted like half cooked batter...not much onion.
One might also think that the food for the entire table be brought out at the same time. No, that wasn't the case with our experience. First came my plate and naturally I waited for my husband and children to get theirs before eating, so it sat in front of me for 15 minutes while we waited for everyone elses food. My little one's hamburger came well after everyone else had been served (mind you they brought one plate at a time knowing full well we were really there so the kids to get a small bite to eat and they were the last ones served). So our cold, disappointing fooe and very expensive experience for what we received was chalked up to a lesson learned and we will tell everyone we know to stay away. What a waste.
had an amazing dinner with friends - kind of a global flavour of tapas - but sizes are way bigger than others ive been to in gastown - such as judas goat.
flavours were incredible - the watermelon salad with goats cheese, olives, mint and a lemon dressing was WOW!
i will be back many times - great place for drinks with friends as well - extensive beer list with alot of craft beers from the west coast- I had a Chipotle beer ?! :)
definitely worth visiting