Login or Register
Do a search below using the city or postal code search box if your city is not listed above.

3
  • Food3.5
  • Service3
  • Value3
  • Ambiance3
  • Reviews37

Happy Valley Seafood Restaurant

3432 Lougheed Highway
Vancouver, BC V5M2A4
Tel: (604) 255-2280
Neighbourhood: East Side

Reviews

Displaying 21 - 37 of 37 Reviews FoundSort: Useful | Helpful | Reviews | Date
Happy Valley restaurant is one of the WORST places to eat in Vancouver!!!
By Cindy Y of Vancouver (1 Review)
Submitted Sunday, April 27, 2014 - 11:54pm [Dine in]

Happy Valley restaurant is one of the WORST places to eat in Vancouver!!! If you are not a regular there, you will not get any service!

My family and I ordered a regular set dinner and it took over three and a half hours to get our entire meal! This will be the first and only time they will ever get our business.

What happened to cause such an upset? Many things added up to cause this:

We made reservations for 12 people at 6pm. We got there at 6pm and they had not even set up the table for 12. We had to stand there and wait at least 10 minutes for them to get the table set up! Not a good start to our dining experience!

We did not order a banquet style meal, we ordered a regular set meal, which consisted of 10 dishes plus dessert. They served the first and second dish which seemed to arrive within the normal time frame. Then we waited about 45 minutes and nothing! We had to ask them each time before the rest of our meal arrived! That is absolutely ridiculous!

While this is happening, the restaurant is filling up and we can see other people get seated and order their meals. I am slow to anger, but when these people who arrived after we did finish their meal and leave before we even get the rest of our meal made my family and I very angry!

We have a baby, a toddler and a small child dining with us. We were expecting a 2 hour or less regular meal that would finish no later than 8pm. We didn't finish our meal until after 9:30pm!!!! Not good when you have small children!

We talked to the manager about the slow service during the meal and all he did was say he would check on it for us. While we were waiting to dine, there was no reason or apology given as to why specifically our meal took so long.

The staff here have a very indifferent manner for service. We asked the lady manager about our meal and all we got was an uncaring I don't know. After 9pm, their "rush of people" died down and we seemed to have gotten a bit more attention from the staff. However, by then we were ignored for so long we were very angry.

The service was so poor, we even contemplated walking out of the restaurant part way through our dining experience! By 9pm, the kids were all acting up as they were tired and it was past their bed time.

It was one of the WORST dining experiences EVER! The service was one of the poorest that we have ever experienced, we chose to leave them a $2 tip to show our discontent with their horrible service.

The kicker: the lady that collected the money for the bill came back looking for a bigger tip. By now, I am furious! Poor service, no apology or reason given for a lengthy meal that should take under 2 hours and she wants a tip?!? I outright told her about the poor service and all she did was acknowledge that she heard me!

As she was useless to talk to, I went to the lady manager and voiced our discontent. She apologized and did not give us a reason for the slow service. The guy manager who knew about how long our meal was taking and whom we were asking about when our next dish would arrive throughout our meal just ignored us! So we concluded that if you are not a regular there, do not bother to go there for dinner as you will not get any service at all!

They have gained some very unhappy customers who will let everyone they know how horrible Happy Valley restaurant is.

  • Food
  • Service
  • Value
  • Ambiance
reservations mean nothing
By snk1982ca of North Vancouver (9 Reviews)
Submitted Sunday, September 25, 2011 - 2:13pm [Dine in]

This is a place I will never visit again. Despite reservations, my group waited an hour to be seated. During this time, numerous others who came later, including a different large group, were seated ahead of us. The only difference between us being demographic. When finally seated, the water I got had some black thing floating at the bottom and had to be replaced. First impressions were very poor. The only reason service got one star was because there is no lower rating to give. It took a long time to get the tea refilled. The food was decent, but I have had better. If dining experience means anything to you, give Happy Valley a pass.

  • Food
  • Service
  • Value
  • Ambiance

<More reviews below advertisement>

Sunday Dim Sim
By the 3 of us of Vancouver (downtown) (7 Reviews)
Submitted Monday, October 4, 2010 - 2:22pm [Dine in]

We always make a reservation at this place on the weekends - they always have a lineup. Be sure to get there 15 minutes or more befor you reso so they know you're there!

The food consistent and you get all the regular Dim Sum goodies.

Pricing a tad on the higher side but there aren't too many 2.95 Dim Sum places that servce good food anymore....

With a table of 10 people, service was quick, food hot and tasty together with the buzz of a happening Dim Sum place which a big part of the experience. Polite and friendly staff are better than but not as unique as the screaming Dim Sum lady at Poh King on Kingsway ;)

Recomended Happy Valley

  • Food
  • Service
  • Value
  • Ambiance
Over-charging on King Crab
By littlesnack of Vancouver (1 Review)
Submitted Monday, March 22, 2010 - 10:31pm [Dine in]

7 friends and I had a king crab dinner at Happy Valley tonight and were overcharged by what I'm estimating to be about $50. I work nearby and visit every so often for lunch and the dim sum is decent so my friends and I decided to do King Crab. When the waiter brought out the crab for viewing he said it was 14 lbs and while it looked small for 14 lbs, I didn't think anything of it. I should have known better since I had done a King Crab dinner the night before at Come Along restaurant near Slocan on Kingsway and enjoyed a 9.5 lb crab there, but I doubted my intuition. There was less crab than with the 9.5 lb crab and when I asked the manager if there was a mix up because it didn't add up, he insisted that it was correct. We missed our chance and should have spoken up when the crab was presented to us, but shame on Happy Valley for lying to us about the weight of the crab. A friend who knows the industry says this would be common if the restaurant was charging $9.99/lb or $10.99/lb, but Happy Valley was asking $12.80/lb and then charged an additional $15 to have it cooked in 3 ways. A negative experience overall, and I highly discourage anyone from having fresh seafood at this restaurant as they are not trustworthy.

  • Food
  • Service
  • Value
  • Ambiance
Happy at Happy Valley
By MsJbo of Port Coquitlam (3 Reviews)
Submitted Sunday, February 14, 2010 - 11:00am [Dine in]

Local dim sum restaurant, I go there almost once a week. The food is always great, big portions for the price. Between me and my boyfriend, we always order about 5 different dishes and it comes to about $25 or less each time. The people are always friendly. Usually we go around noon on Sundays when it is packed and probably stressful for all the employees, but everyone seems to have a smile on their face and keeps their composure.

The only negative thing I have to say about Happy Valley, is that since it's just the 2 of us that go to eat their, we always get stuck in the back corner near the kitchen or right beside the bar. I would give it a higher rating under ambiance if we sat in a better place when we went.

Happy Valley is great!

  • Food
  • Service
  • Value
  • Ambiance
Favorite new Dim Sum joint
By jdub13 of Burnaby (3 Reviews)
Submitted Monday, October 27, 2008 - 3:24pm [Dine in]

Went on a Sun morning for 10:30 with my mom, a picky and experienced dim sum eater, and two others. Place was full and we had a 5 min wait. Were promptly served and taken to our table. The food was great with large portion sizes and fresh ingredients. We ordered 9 dishes, total came to $40 for the 4 of us. Will definitely be coming again!

  • Food
  • Service
  • Value
  • Ambiance

<More reviews below advertisement>

Great Dim Sum
By arsenic_girl of Burnaby (32 Reviews)
Submitted Wednesday, February 20, 2008 - 9:52am [Dine in]

Like everyone else on here - the dim sum is great. The portions are large, and the quality is very good. Also, there are several items offered that aren't common at other restaurants, which is always nice.

The shrimp dumplings (ha gao) and pork dumplings (siu mai) are huge. The clams in black bean sauce are very good, as are the buns with hot custard filling inside (delicious!). It is a bit pricey, but it's because of the difference in quantity and quality - it's well worth it.

I hope it doesn't become a restaurant who's quality starts diminishing once they become more and more popular...

PS. I've also been for the late night special. It's okay... but not as outstanding as their dim sum.

  • Food
  • Service
  • Ambiance
rude and disrespectful, never again.
By Korkey604 of Burnaby (11 Reviews)
Submitted Saturday, November 29, 2008 - 3:37am [Dine in]

Before the new "management" took over, this place was A+ i would recommend it to any one, and me and my friends came to eat here every week on Saturday after work.

like some reviews that have been written before me, once is enough with this new management, they are rude and disrespectful.

My grandma was hungry and wanted to go eat, so i took her here, not knowing it was run by new owners,(the place was packed so i ordered take out) I asked the lady at the counter if they have this "Malaysian" dish which they had before, she told me they made a new menu and took some of the items out. i asked her what they had that was close to it and she told me nothing. I then asked if they could make me some thing that was close to it. Out of no where this guy "Duncan" asked me if he could help me. i then told him the same story. he then told me no. Fallowed by "Either order some thing from the menu or get out" livid i wanted to just leave but i had to order something because i didn't want to go elsewhere.

After i Ordered i was waiting by the door. Duncan walked by to put a door wedge on the door and kicked my shoes. didn't even give me a apology or nothing.

after i got my food and left i told my friends about the new management my friends then tell me "ohh so thats why it sucks there now."

if only i knew sooner.

  • Food
  • Service
  • Value
  • Ambiance
I'm impressed!
By Makulit of Vancouver (10 Reviews)
Submitted Tuesday, June 3, 2008 - 6:16pm [Dine in]

I was there for lunch 2 weeks ago and I was very impressed firdst of all by the food and the service. We had to wait a bit for a table because it was busy but it was worth it.

The portions were very generous and the food was delicious! I also like the fact that they had a varied menu with lots to choose from.

I was impressed by the service because from my experience if I go to a Chinese restaurant the food may be good but the service sucks. Usually the servers don't know how to speak English very well and they pretty much give you your order and that's it.

This was not the case at Happy Valley. They gladly and politely answered any of our questions, refilled our water glasses promptly and the food came right away, hot and fresh from the kitchen.

It was a good experience and I can't wait to go and have lunch there again.

  • Food
  • Service
  • Value
  • Ambiance
love this place
By michwilliams of vancouver (12 Reviews)
Submitted Wednesday, May 7, 2014 - 10:20am [Dine in]

This place is always full but I really like it. Whenever I want some dim sum, I go here (which is like once a week).

One thing I should let people know is that the portions are huge! Which is good if you're starving like me most of the time.

What I like about Happy Valley is that the menu is varied. There are some crazy items on the menu such as donut noodle rolls...no kidding. I usually get the shrimp spring roll or the shrimp dumpling. Those are the best, imo.

The service is quick and neat, not messy like in other dum sum or Chinese restaurants. The prices can be a little high in comparsion to other restaurants but I think the size of the food makes up for it. So yeah, check this place out!

  • Food
  • Service
  • Value
  • Ambiance
Love This Place
By babette of Vancouver (2 Reviews)
Submitted Wednesday, April 21, 2010 - 2:18pm [Dine in]

I've eaten here on numerous occasions now and all in all it has been a solid choice.

Dim Sum - it's pretty standard. Pricing is a bit high but the quality is descent. Long line up though so go early or make a reservation.

Dinner - if at all possible, go on a weekday. Less busy and the food is way better. Dont get me wrong though, the food on the weekends is good too.

Late night - Da Lahng is from 930pm onwards. Not very busy but the menu selection is good. Prices are reasonable and congee is included. Their congee is actually very good. Not watery but not too thick. Do expect to wait for your food though. I guess they only have 1 person in the kitchen for their late night service so the food comes out fairly slow. Oh yeah, late night isnt late night. They close at about midnight or so they say! I've been twice and both times was at about 930pm. Good crowd. No "shady" people. Primarily older people.

Service - never had a bad experience. Even when super busy I didnt have to wait long for the can of Coke or a glass of water.

  • Food
  • Service
  • Value
  • Ambiance
Try it for yourself
By berry of kitsilano (7 Reviews)
Submitted Monday, February 9, 2009 - 9:21pm [Dine in]

I can see why people like the dim sum here so much - the prices are reasonable, the food comes out hot and fresh, they have a good selection and the dumplings are huge. But I have to say I was a little disappointed because the dumplings (har gow, sui mai etc.) are largely filled with pork fat which is why they are so big. I felt so riched-out after a couple pieces. The prawn dumplings didn't have a lot of prawn taste so I could tell that they use a lot of pork fat.

I did sort of like it here and I would go again to try other dim sum, but it's not all that and there are better places, in my opinion. Btw, don't order the sweet egg-yolk steam bun (which is usually one of my favorites) as it is so gross! It's suppose to be light and custardy but this one oozed out thick oil and tasted weird.

  • Food
  • Service
  • Value
  • Ambiance
Bad service for groups 10+
By Foodalicious of East Vancouver (9 Reviews)
Submitted Sunday, January 25, 2009 - 12:36pm [Dine in]

Not recommended for more than table of 10
Happy Valley Seafood Restaurant 3432 Lougheed Hwy in Vancouver. The people who run it used to run the Pink Pearl Restaurant in Vancouver.

The food is good but the staff cannot handle big parties. The management is not up to par and they have not properly trained the staff.

For instance, they didn't have their bar stocked with scotch. Nor did they have any tonic, but I suppose that didn't matter because the waiter didn't know a gin and tonic was. He brought gin and water instead.

I would dissuade anyone who wanted to throw a party of more than 10 people as they don't have a clue about service.

Also, as the dishes came out, the timing was wrong. There were gaps and delays, and then 4 dishes would come out at once.

The best place so far is the Sun Sui Wah on Main Street. There is no comparison.

  • Food
  • Service
  • Value
  • Ambiance
for basic dim sum needs - WELL DONE -
By dchang_brm of vancouver east (2 Reviews)
Submitted Friday, March 21, 2008 - 10:46am [Dine in]

Very good basic dim sum. Please reserve before going (I mean it!) since it is always packed and save yourself from getting cold outside waiting. I wouldn't recommend their dinner options but it wasn't me who ordered it. I was invited that evening.

Service is average going to the downside. It is hard when it's full of people.

Ambiance is ok, normal, but having a auto body repair shop beside it, it just not right but who cares?

  • Food
  • Service
  • Ambiance
Pretty good
By yosho of Van (7 Reviews)
Submitted Saturday, May 10, 2008 - 4:43pm [Dine in]

After reading the reviews on here, I checked this place out today with a couple friends. Got there at 10:45 for the dim sum and had to wait until about 11:30 - the place was bustling and about 99% of the people were Chinese - so you know its good! You order off a card rather than the dim sum carts, which meant we overordered like crazy. The portion sizes here are HUGE too - definitely go easy on your first order or you'll be taking a lot home!
Food quality was good, all the staple items were present and tasty. Service was good too - tea was refilled quickly and items were brought quickly.

Overall a good place and recommended! (Better than Pink Pearl)

  • Food
  • Service
  • Ambiance
Dinner is poor
By swong of richmond, vancouver (1 Review)
Submitted Tuesday, April 22, 2008 - 9:14pm [Dine in]

I tried their Dim Sum, and was happy with the food. So I thought their Dinner would be good too. However, i was really disappointed. The food is so oily; my wife has to dip her food into cup, in order to get rid of the excess cooking oil. Also, we ordered the Cashew Diced Chicken. The carrot was so hard; it likes it has not been properly cooked. The house soup was full of floating fatty meat.... anyway, i agree Dim Sum is good, but think twice before you go there for dinner. I don't think i will re-visit them for dinner again.
Hope they will improve....

  • Food
  • Service
  • Ambiance
specific items
By yummyfood1 of East Van (6 Reviews)
Submitted Wednesday, July 25, 2007 - 8:58am [Dine in]

forgot to mention my fav dishes for:
dim sum: the ha gaws (shrimp dumplings) - they huge and yummy, Clams in black bean sauce - they're always good, the vegetables in supremem soup - totally not salty and greasy, the bean curd with two kinds of mushrooms, the jellyfish and pork, fish rice rolls and lotus leaf (or banana leaf ) wrap sticky rice. I haven't tried the congee yet.... I might go for late night one time and see how that is
Dinner - they have this special soup made from fish, tofu and vegetables. The fish is made into two dishes, soup and a sauteed one. That soup is soooo yummy!!! The soup is not on the menu, it's a daily special - only when they have that type of fish (think it's ling cod) available - so you have to ask teh server / manager if they have it. And i like the pigeons, very comparable to sun sui wah's pigeons. and the yummiest soya sauce sauteed fresh prawns ever!!! If you can bear looking at the head of the prawns then you must try this dish! Salty chicken is not bad too.

  • Food
  • Service
  • Ambiance

Images

Displaying 101 - 9 of 9 Images Found