Specializing in Japanese teppanyaki cuisine.
I was walking on Alberni St, thinking where to eat lunch and decided to give this a try.
Gyu is similiar to Kobe, as the chef prepares & cooks your meal in front of you. I was at a table next to a few people on both sides of me, and found both chefs to be friendly.
I only wish he prepared my chicken ahead of the other group, but did his preparation for the larger order. I found watching the chef prepare all our dishes made the room smokey, with the fans only removing some of the smoke, made my eyes feel dry. This has been a similiar experience to the Kobe when food is being cooked in anyone present.
I decided to order the Chicken Teriyaki, and not their AYCE, due to being too expensive for lunch at $20.00. I did see the meals being prepared, and they look good, but you don't get alot in what you're paying for. My Chicken was very good, served with rice & shredded veggies and felt full.
I had ordered coca cola and my bill came to around $12.50 before tip.
Its more for groups, than individuals and felt it was on the pricey side.
I had purchased two Teambuy coupons and wanted to try this place with my family, who are visiting from Edmonton and Winnipeg. It was also me and my boyfriend's first time. When I called in for a reservation, i had asked for a table of six for a Friday evening. Apparently, the man on the phone told me they do not accept the coupon on weekends after 6pm. I was puzzled. the coupon fine print states, "Valid for dinner only. Dine-in only." Had I known, I would have planned my reservation ahead of time on a weekday! The man on the phone was very nice to accept my reservation and allowed me to use my two coupons.
When we got there, we were welcomed by a host, male. he was extremely nice, and i was really happy by his greeting because he was so playful with my two-year old nephew. we sat down, it was nice ambiance and i was excited for my family to enjoy a Teppanyaki experience in downtown.
Unfortunately, 5 mins into the seating and ordering, my 2 year-old nephew went out of control and kept crying (due to his erupting primary molars). My sister and my bro-in-law decided to cancel their meal and leave the restaurant because they didn't want to disturb other customers in the restaurant. But me, my bf, and my mom decided to stay and continue our dinner.
Everything went well, but everything came one at a time. by the time we had finished our salads, two young guys were sat beside us. As we waited for our main meals, the guys who were sat 15-20 mins after us, got their MAIN meals before us!!! it made us feel like, is it because we had a coupon? or because they ordered crab and we just ordered chicken? I decided to not say anything....everything tasted fine, not terrible, but acceptable. I'd have to say, i did not enjoy that lobster soup, because it's brains were floating in it. I'm serious....lobster brains floating in my miso soup. i was so disgusted. the salad was basically ice berg lettuce with barely any dressing, with absolutely no effort put into their food. I felt like a rabbit eating my lettuce.
by the time we finished our meats, we didn't receive our fried rice and noodles with vegetables after. the problem was, the guys beside us got their fried rice first...and my mom was STILL waiting for her fried rice. at this point, i had to say something. so I asked the server, why are those two guys eating their fried rice and my mom didn't get hers? they apologized and tried to make another one right away. but by this time, my mom was no longer in the mood for her fried rice. 20 mins AFTER her main meal. i cancelled it. Server was very kind (asian lady with glasses), and told us she would give a free ice cream. When we asked for two sesame and one green tea, we ended up receiving three green tea ice cream and server said they ran out of sesame. I was ready to leave.
When I received the bill, i handed her the coupon, and she gave me this dirty look like I was cheap.
On top of that, they automatically added grat on a party of three people. The coupon states, "Gratuities not included". I asked the server, "what is the grat?" She said it's a gratituity of 15% before taxes because you have a coupon. At this point, i was pissed. I paid my bill, and left the restaurant unsatisfied.
I decided to call the restaurant and wanted to talk to the manager. I had asked him about the grat, and why are they adding it to a party of three. he said it's because of the coupon and the past experiences with the customers not tipping on top of the pre-discounted amount. He was very kind and apologetic, but I was very unhappy with the entire experience. I told him, i'm not looking into getting any compensation or money back, he should have teambuy note the grat WILL be added to your bill with the coupon!!
Giving grat is not an issue with me, because I am a server myself, it's the principle.
after hanging up, manager decides to call back to remind me he gave me a free ice cream, brain floating lobster soup, and rabbit salad, so it works out with the added tips. but in reality they charged me for the brain floating soup. I'm sorry, but that doesn't make up for everything and it is not the way to make a customer come back.
I will calling teambuy tommorow to refund the other coupon, and i will never come back. As well, I will advise my friends to not try this place.
This restaurant is unique in that they cook your food on the grill as you watch. Very cool. I like world foods but frankly we went here from work hoping to catcah some of the group of young ladies who often come in in a group. The prices are a bit steep, but for the times I have been their the food has been good. It's a great place to take guests too that come to town from work because of the cooking show they do. When i go with a group we each order something different and ask the cook to divide up the servings so you get a taste of a variety of foods. I usually go about 2 - 3 times a year so the price doesn't bother me. Lots of nice looking young girls and many not Asian too. With a glass of wine count on $50 per person for dinner
I decided to give this restaurant a try because I was browsing through the list of Dine-Out Vancouver Restaurants. For $25/person, the menu was quit extensise. We got the miso soup, salad, prawns, squid, half crab, beef, vegetables, and chicken. I also paid an extra $2.50 for a bowl of fried rice.
The food was okay. To me, everything tasted the same because they keep using the same sauce and seasoning on all of the food. The beef was good and I've never seen it done like that at a japanese teppanyaki restaurant. It was sliced beef and rolled with fried garlic chips and green onions on the inside.
I think the style of cooking is more that of a chinese or HK style rather than japanese. And don't expect to see the acrobatics show that is often seen on a teppanyaki dinner. The cooks are there just to cook and that's it.
A word of warning, there may be long waits sitting down before you get your food. There are about 10 seats per table and they have to get filled before the cooking starts. So, if your party of two is the first one to arrive and the last two arrives 30 minutes later...you figure it out.
Service was okay I guess. The waitresses speak limited english and will bump into you when the clear/change your plates. this is due to the packed sitting arrangements around the table. I'm okay with that but some people might get offended by this.
Ambience is also okay, nothing special. Would I come back again? probably not because it's not that special. But hey, I have tried the other japanese teppanyaki restaurant that is a few blocks from this place. And the food at gyu is definitely better than the other place. But then, the other place has the acrobatics show going on.
Overall, okay experience but nothing special.
3 MAJOR issues and a minor issue about the service.
1) I paid very little attention to the amount of food I was receiving because it was a friend’s birthday, but when I received chicken, something I know for a fact that is not included in my seafood meal, I questioned the chef/server. Turns out the chef made a mistake, BUT refused to fix her mistake by giving me what I had ordered (the bill to prove it and she said I had ordered meal B and that it was clearly her mistake). Should have received oysters (my all time favourite) and scallops, along with extra prawns and squid. Bottom line, restaurant's mistake, restaurant fixes mistake by giving me what I ordered right? WRONG instead...
2) She goes gets the manager who stands at our door (we booked off a private room because it was a friend's birthday) with his arms crossed and not exaggerating, stares straight at me for 5 mins and then walks off, only to return a couple of minutes later to stare some more. I truly believe they need to fire the manager because this is clearly not my fault and I got an incredibly rude stare (the stare that one would give if you were to punch someone for no reason at all). I got charged for the seafood meal (more expensive) and the chef did admit it was her fault and apologized, so ... my question is, why did the manager give me such an inexplicable rude stare? Made me feel as if I were begging for food, which is rightfully mine. A side note I would like to add, I had also ordered a 34$ 355mL bottle of sake to accompany my meal, this goes to prove that it is not my being cheap and that I am NOT a penny pincher
3) All 3 servers do not speak fluent English and could not understand what I was saying
Now, for the minor issue that I have
4) I specifically requested that the alcohol that I ordered to be put onto my bill (the only one who drank), but instead they put it on the birthday girl's bill, which we were splitting among the rest of the party
We did come there on 23 Dec. This is my 2nd time came there. A little bit worse than before. If you have never tried Japanese Teppanyaki, you should come there at least once. If you want to watch the show, you should come there too. It is fun, Special, Chef is professional. Service is good. Food is average but too oil.
Remark: for beef, is excellent. for seafood, is just ok.
Price is reasonable. but not adding lobster, cause not worth.
I will bring friends come there again but just for those friends who have never tried japanese teppanyaki before.
Overall experience was Blah! Took there sweet ass time to take our order and then he waitress had to take our drink order twice b/c she got us the wrong drink, sigh, ok, no problem. Then we looked at the menu, dam this place is pricey, sigh, whatever, maybe the food is outstanding; Nope is was solid at best and I found the portions to be kind of small. The live chef's performance was commendable but they do it better at Kobe's steak house next door. Well, at least the decor was nice.
My GF really wanted to come here and after reading some negative reviews online I tried to convince her otherwise. I have to say that I am glad I was unsuccessful!
I went on a Tuesday evening at 7, had a reservation which was kept and was promptly seated at a "bar" surrounding a large wrap around grill in the center of the room. We were brought tea immediately and the host came to explain the menu. We ordered the cheapest dinner for two and stuck with tea to drink. Shortly after being served a salad and miso soup our chef came out and greeted us carrying our first course.
Our meal consisted of scallops, shrimp, and fish fillet followed by what I believe to be beef strip loin steak. Then came a shaved beef roll up with green onions and garlic inside. Our final course was a choice of udon noodles or fried rice and a mixed veggie/cabbage stir fry. Then we had Icecream.
He was great, very pleasant and polite. at this point another group of 4 came and sat next to us and for the rest of the evening our chef alternated between cooking for us and the other group. This was great because we were entertained by seeing dishes other than what we ordered being cooked and it gave us time to eat at our leisure.
Our bill came to $85 including a 15% grat which I was happy to pay since I thought the service was top notch. Also, I assume the chefs get tipped out as well as the serving staff so the automatic grat makes sense. Even with the cheapest option, the main difference being no live seafood from their tanks, we still had enough food to walk out of there full.
I will come back, although a bit out of my price range to be a regular spot, this is a great place to come on special occasions or on a date night.
Went last week. First time trying this place, after reading the reviews off this site I thought to myself it would be alright. Recently many locals have warned me about this place and told me not to waste my $ and also that sometimes you don't get to see the chef cook if you go with 1-2 people. But the previous reviews of this restaurant is not bad on this site so I gave it a try. Went with a friend. So the bill was going to be around $100 and we expected the whole chef performance or cooking experience. But no. We had to wait for 40min go in. We had a separate seat at a empty table while we get a portion of the food from the other table where the chef was cooking with his back against us (so basically we are like slaves watching other people being entertained and eat their food while we get to eat it after they are done cooking each set) I told the manager or whoever he is. Don't think it would make a difference. He did nothing, the food was alright 5.5/10, the Chefs were good and have good manners. But the attitude and how the staff/manger operate makes the customer want to leave. Nobody in the room was happy I would say. It was a interesting experience. And we did not even get a free drink or candy after confronting them and telling them how I am not satisfied at the beginning. I hope this review could provide help to people who have no clue of what is going on. Hope you readers have an "interesting" experience as well! :)
I've been to Gyu many times over the past few years. Their Wed-Sun lunch AYCE for $20 is a pretty good deal IMO. It's pricey for lunch yes, but in terms of value, it's there, whether you can take advantage of they AYCE is your own issue really. Don't forget that you have your own personal chef there AND it's downtown. You can't compare this to the lower end, mass produced AYCE around town.
For $20 you get starters in a small miso soup and salad, then it's mixed seafood (salmon, prawn, squid), chicken, then AYCE rolled beef which is very tasty with fried garlic and green onions rolled inside thin sliced ribeye. There's also rice ($3 upgrade to fried rice), and veggies, and finally galatio for dessert (green tea, mango, coconut).
I've never had issues with the managers, chefs, or servers. While they don't provide exceptional service, I don't have anything to complain about. All speak passable English; I personally don't need a English major to serve my food.
What might surprise or disappoint some people is that the chefs don't do any of the tricks that many come to expect at Teppanyaki restaurants but I'm fine with that since I get my clown act crave from the circus. I'd rather they make sure my food is perfectly done than have them do tricks while my food is burning on the grill.
The selling point with Teppanyaki to me is the freshness of the food. High quality food (since you see it raw, it has to be good), and served sizzling hot to you one serving at a time. Each bite almost is fresh that way.
As for some comments about things tasting the same because they use the same basic cooking methods/sauces, I don't disagree, but it comes with the territory of teppanyaki. The idea is to have fresh, good quality ingredients, and having a minimalistic approach to adding additional flavors so that the natural flavors of the food standout as it should be.
Overall I think it's well worth repeating, but really only for the AYCE lunch special, since the other menus are quite pricey.
I've been a fan of this restaurant for some good 5+ years and I must say they still offer exceptional food (for teppanyaki cuisine in Vancouver); service I do understand & I think there is one practical chef (the female chef - I believe she is the only one there & relatively new...I find her skills simply lacks patience and her personality doesn't work for me).
My first visits in the early 2000's was incredible. They served their thinly sliced beef with garlic & onions on a piece bread (to prevent the beef from getting soft & soggy) But now they've cheaped out and theres no more bread for my beef (disappointing but still very YUMMY!)
If your looking for expectional customer service, unfornuately Gyu is not the place but if your looking for good food and not be bothered by your server constantly I think Gyu is perfect.
If you want a good experience I say you pick the right chef and you'll be a satisfied with your dinner.
I was there today with a bunch of friends, and we got the AYCE menu.
First of all, for the amount of food and time ( one hour ) we got, 20 bux is a little overpriced. I didn't take a look @ the separate orders.
On to the foods. The food were nicely cooked, in front of you, by two chefs that are kind and sometimes chat with you. I especially liked the beef, which was cooked just perfectly to eat, with dried garlic and green onion. Other foods, chicken, shrimp, salmon, and squid ( the last three you only get one order ) is really good as well.
However, the manager really had attitude problems. He was very rude to us on several occasions, yelling like we are his workers or whatever. And he was arguing with other ppl about tips and services...
I really liked the food, but if I could have the food without getting pissed off the whole way I'd visit a lot more.
I had a fun time last night. Gyu had a $88 set menu, which included crab miso soup, small lobster tail, shrimp (x3), scallop (ONE), what they call kobe beef but tasted more like chewy striploin, thinly sliced ribeye wrapped with garlic chips and green onions, fried rice, and vegetables/enoki mushroom, and green tea ice cream. The waitresses changed our plates often. As a previous review said, their food is nothing special because the same sauces are used for every dish. There wasn't much of a performance. We were lucky our chef was very attentive and took his time to cook. The table next to me ate at lightning speed. The only unattractive thing is that you reek of food after you leave the restaurant. The smell just lingers in your clothes. It's a good experience for first-timers like me. Would I go back? Perhaps a year from now.
My friends and I do this little ritual called B&B: where at the beginning of each term, we go buy books and indulge on beef. That's right. ALL YOU CAN EAT beef. Teppanyaki is basically japanese food thats done on any iron plate. Typical ingredients used for teppanyaki are beef, shrimp, scallops, lobster, chicken and assorted vegetables.
Anyway here, for $19.95+Tax during lunch times, you can have an unlimited quantity of green salad (for some strange reason, we never get enough of it, especially the dressing. it's addictive!), rice, beef that's rolleld in with some fried garlic, and chicken breasts, and veggies (mixed cabbage, carrots etc). You also get one serving of edamame and ice cream.
It's fun to go with a group. They have large rooms and you're seated around the grills. You get your own chef, if it's not too busy, who does all the grilling in front of you. It's fun to watch as well. If you're not a fan of all you can eat, go for the set meals, which is just as good.
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