Super-huge-over-the-top seating capacity of 1000 - this is perhaps THE Chinese- restaurant to host charity and club functions for the Chinese community, not to mention uber Chinese Wedding banquets. The cuisine style is largely Cantonese with an emphasis on seafood preparations. Also very busy for Dim Sum during lunch hours. Come for the lively atmosphere if not for the food itself!
I went for a dimsum lunch the other day. The dishes are mostly traditional, standard dumplings, buns, rice rolls ... etc., with very little creativity, and the quality isn't exceptional either. The ladies with the dimsum carts were pretty pleasant but a little pushy at times. Value is not the greatest, a bit pricy, actually. And at such price, you would think they can afford to hire someone to keep their bathrooms clean and in working order. Or at the very least, put a sign outside the stalls that need repairs.
My friends took me to have dimsum here this past Saturday. It was my first time here and I had no idea how big the place was! They had to open the restaurant up in sections. We were seated in the far end of the restaurant which was dimly lit. As more people strolled in, they finally turned on the lights.
Although the food here is fairly cheap at only $2.38 per dish, it wasn't close to being spectacular. The service really lost points here. I understand how hard it is to be a server and how stressful it could be, but the restaurant had just opened (9:30am) and she was already in a bad mood. She was pushing around rice bowls and I noticed that she was taking orders for select people, but when I went to ask about spareribs on rice, she looked at me and rudely said, "I don't have any!" and walked away.
Also I noticed that after we got there, the cart pushers didn't even bother to come to our table. I guess we looked too "canadianized" and thought we didn't know our dimsum.
There are plenty other dimsum places in town, but being the Floata, I expected better. I could spend my money on better things.
I have heard about Floata for a few years, its large and Dim Sum is expensive. I found the service to be poor, almost ignored, and to get them to come to my table, was hard to get their attention. I would have understood if it was busy, but at 1pm, there must have been 15 tables in use. I ordered the usual, steamed prawns, pork, deep fried vegetarian roll, spareribs and sticky rice. I thought the food was okay, nothing spectacular and none of the dishes had incredible flavour. I rather felt it was bland, and for the price, this place is all about the hype. My meal came to $24.60, approx $4.50 per dish and I when I left, I thought EXPENSIVE.
I doubt I will return, too many place to try and until the service can match the price, they need to work on their friendliness & customer service.
Took my son and his partner to Floata on Sunday for dim sum. Son's partner wanted to see the cart-type service for dim-sum, and we were in Chinatown.
Personally, I found the service to be adequate, but certainly not outstanding. There was definately a "oh, a 'gwai-lo' " vibe. Several servers were downright curt with us, but not the Asian clientele. I hate that...
Food was good, when we could flag someone down. There was a LOT of eye-contact-avoidance. Empty tea pot, with lid a-jar, stayed empty for quite a while.
Ambiance.... hey, this is a LARGE restaurant. Very loud, very busy. They really do need to do some updates on the carpets, chairs, etc. The washroom (ladies) was disgusting, even for a Chinese restaurant. With their prices, they could at least fix some toilets and keep the paper towel dispenser full.
Value.... hard to really be objective. Food was OK, but very pricey. We did take home a few leftovers, but for what we ate, it was expensive.
Not sure I would go back. There are lots of Chinese places where your money is just as important as your complexion. Business is business, or should be...
Came here for dim sum with my family.... Best thing about my experience was a measly 5 min. wait for a table! (Compared to other places at 30 min + ) =)
Food was good. Not too many choices on the menu and it's your standard, traditional dim sum fare. All of it was done well except the spareribs and rice rolls could have been better (too oily and meat was too fatty, respectively). Congee was really good, as was the steamed eel, daikon balls and roasted pork.
Ambiance is good as it's a bigger place so seating was comfortable. Service was ok-- a little awkward at times but they did try. Just don't ask about any "specialty dishes or signature dishes" because our waiter couldn't tell us. But he was very nice with getting tea, extra spoons, etc.
Value - Didn't really see much value, especially considering it was Chinatown, I expected the bill to be less. Paid just over $90 with tips for 4 people. Granted we had 2 "chef's special" dishes (bbq pork with roast suckling pig and shechuan green beans) and we took home a small container full of left overs... but still. I still can't figure out how prices were calculated because even at $5 / item, we still shouldn't be close to that figure unless they're charging $10 for tea? Maybe there was a mistake but we were in a hurry so didn't bother to check.
Conclusion: Not bad, and for the limited choices in Chinatown, I'll return again if I'm in the area and craving dim sum. But for the same prices, dim sum in most Richmond establishments would obviously be a much better choice.
Cheap dimsum. Open very early. Cheap dimsum if you're there early enough. Not the cleanest. A tourist trap as well as for the aged locals who just want it cheap and conveniently early and in Chinatown where they shop and socialize with other elderlies. And again, for those to take their family & friends to who want to guarantee on saving themselves some money. Plenty of parking at the parkade.
Before, when I was young, I remember coming here so it must be good. I went back almost 15 years later and the value of the food was absolutely disgusting. There was no value. The service was also very bad and we timed them to see who could see our hands raised. It took them 3:20 to notice so we could get our food. Definitely wouldn't be seeing me back there!
What strikes me about this place is why it's on so many people's list as a great restaurant.
I've come here for wedding banquets, dinner, charity galas and the least prententious, dim sum. While the food is indeed consistent in quality and portion I can't think of a single dish I could take away. I did find it somewhat unusual they use carts instead, considering the large room.
A restaurant of this calibre must have the service to go along and it does deliver. Again, not the best I've had and if anything, they make up any shortcomings in service by throwing more bodies on the floor to make any inadequacies less known. They are surprisingly quick at clearly empty dishes on tables though.
Nice looking decor in a huge room and quite possibly the biggest chinese restaurant I've been to. Anyone looking to host something with hundreds of people I'm sure they have cornered that market.
This is certainly one restaurant where one can say I've been here before. Probably the best of the mid-range chinese restaurants.
I notice that they sticked with the serve yourself method for Dim Sum. It's a one of a kind method saving cart pusher the trouble for walking all the way to the other end. It a nice method of running a business, having the customer come up to the counter and choose what you want.
The food: It was pretty good compare to small dim sum places. Bigger shrimp dumpling and beef balls. However, they on have three per dish. The price was abit over the usual $2.00 per dish. Not bad for the size of dumplings.
The Service: Nice friendly service. Serve yourself counter was slow tho, only one lady was serving.
The Ambiance: They made the room smaller for weekday dim sum. They only used half of the restaurant instead of the whole restaurant. So it made it really loud during the time I was there.
I only gone to Floata once a year because of the price and quanity of food. It's not on my top 10 list of Dim Sum restaurants, but it is nice to go once in a while.
We had a sudden urge for Dim Sum while in Chinatown and chanced across this restaurant.
Walking into the restaurant, I was really amazed at how big the place is. I was equally amazed at the number of senior citizens dining there.
Anyway, the place was full and we were seated on a raised platform (could be a stage). We ordered our tea and waited for the carts. They hardly came by and so we flagged down a waiter and placed our order. We were told that we had to go to a corner of the restaurant and order and pick up the food ourselves!!!
Ok, so we did. We had the normal stuff, Har Gow, Siu Mai, Pork Ribs etc ... Normal fare, nothing spectacular. Being on a raised platform, I thought the cart pushers will see us better, but no. They completely by-pass us. I had to literally run down the platform and chase the cart for my porridge.
Enough said. I will not return, even though the dim sum only cost
2.38 (or thereabouts) before 11 am.
We had been recommended this restaurant by a colleague and it lived up to expectations.
We got a table immediately upon arrival and someone was there to serve us drinks within the minute, very fast.
The trolley service was good with the full variety of Dim Sum coming round frequently.
The food was good, not outstanding. There was a decent variety of items but all standard fare, little original thinking. However, that was OK by us for the occasion that we were there.
I thought the restaurant could do with some re-decoration, it certainly looked ragged round the edges and a bit dirty in places. The bathroom were quite clean but the floor was extremely slippery.
The staff seemed to be extremely quick although I did notice some friction between each of them.
....and the big question....would we go here again? The answer is yes.
Not much too add to what's already been said. Food was edible but glistened with grease. There was a limited selection of dim sum items. Service was pretty much non-existent. Decent room. Inexpensive. Won't return.
I remember hubby and I have been there before for dim sum so I guess we are eligible for our 2¢ worth. First of all, it is a very big place. There'a a lot of dim sum carts running up and down. The food did not leave us with a WOW impression. But then when you are paying so much, you should lie to yourself and say " wow, what good dim sum they got." It was $40, almost $50 bucks for two people to actually get filled up. I mean we are not exactly big persons and I don't eat much and still .... $50???? Hmmm....
P.S. I forgot, we have to use our hunter instinct to hunt down a waiter, I mean any waiter, to just get us some tea. "HELLO!!! Over Here!"
What a disappointment this place was! Friends had told me about it, but it did not live up to the recommendation.
Firstly the place is huge - banquet hall sized - and there were only 2 tables of customers (including ours) which should have been a sign. Also it was freezing in there.
We ordered what sounded like nice dishes but the food was so BLAND! Which is not good considering that this is a little higher priced than most Chinese restaurants. There were no dishes that really made up for this.
Service was AWFUL. Even though there were 3 servers for 2 tables of customers, our waiter was never around when we needed him. He brought our entrees... but no plates or bowls for us to eat from. I had to keep turning around in my chair to catch someone's eye but they weren't even looking up. Had to ask for more tea, for hot sauce, if they'd forgotten one of our dishes... pretty much everything.
Not worth the money, will never go back here.
We followed a small regiment of well-dressed Asians into this place on a Sunday evening. Must have been a major function with registration desk at the door. Despite the hubbub and congestion, which had made me think of going elsewhere, or waiting for things to settle, we were immediately identified as separate from the group and escorted to a table in the west dining room. Pleasinglyt, we were not, as a party of two, placed in a corner or by the door. Tea and soup came quickly and we were able to watch the continuing arrivals in the lobby on closed circuit TV in black and white on a huge projection screen behind us ... why? ... who knows! The sweet and sour soup was excellent and thick with shrimps and tofu. The won-ton soup good too. A live king crab paraded past us to a large table. Scallop and prawns excellent. Sole fillets a bit greasy. Mango pudding with evaporated milk first class. Service good. Easy to get attention when needed.
Came here for a family dinner and ordered there 6 items for $70, comes with soup and dessert. Sounds like a great deal. We ordered the mao pow tofu, imperial pork chop, deep fried fish with corn, general toa chicken, spinach and free range chicken. The chicken tasted like it was a week old chicken b/c it was extremely chewy and not fresh tasting at all. The hot pot had very few pieces of chicken, the spinach had a whole bunch of stuff that looked like leftover scraps such as century egg and some other stuff. Overall, it is the price it is for a reason. The red bean soup dessert was so thick and pasty and tasted bitter. So my point here is, the food tasted very old and not fresh at all. Perhaps it was b/c we ordered this special and if you ordered it a la carte maybe it'd taste better? The price was just too good to be true, and you get what you pay for. Service however, was good except when the manager dropped the lid of the hot pot into our tofu dish b/c he was talking on his cell phone.
Good place, a lot of variety of foods, extremely clean. The Cart Pusher Waitress are annoying. At the time I went was very early and not much people were there. Like every 5 minutes some waitress will start yelling out the names of the dim sum, which is not a problem, the problem is when they ACTUALLY come to you table and start saying " Lei oi buht oi siu my? Hha gow? Foong Jow? " etc etc, which disturbs my eating very much. One time this women was pushing around pigs skin (joo pei) and she came up too me, and she was like in Cantonese" want some pig skin" and I said No, but then she was "well since you don't want I'll let you see it" and then I ignored her and she left.
The place is roomy and crowded, the carpet is nice and the place is HUGE. Also some people are helpful and the restaurant seems fancy but is not very expensive at all.
My friend and I like this place for dim sum. While it's not the cheapest, it does have a nice mix of gwai los and chinese people. The restaurant also offers plenty of space and is fairly clean. You don't feel like you're playing bumper cars with your chair with the guy behind you like some restaurants (BIG LAI PLACE!). You also can wheel a stroller in here cuz frankly, I am sick and tired of folding up the stroller and lifting it over people's heads to get to the back of the restaurant. And unlike Golden Swan, you will be able to find a parking spot in the PAID underground parking lot. This eliminates all the cheap bastards who wait in the free parking lot outside the restaurant for somebody to leave.
Ok, I’m not too choose-y about my dim sum, I am no dim sum connoisseur. I just love eating it, and unless it is cold or skimpy on ingredients, I will probably not complain. Sure, I will critique a particular dish once in awhile, but generally, it’s all good to me. I like Floata for their variety, a lot of other places have such a small selection and are usually missing some of my favourites. I’m not into the exotic stuff, just oldies but goodies. Love the coconut custard, or different variety of dumplings with greens in them, or a shrimp dumpling with extras…like scallops on top. It’s just nice that they keep it interesting. Some people complain about the quality…as for me, all I know is that it’s incredibly tasty and I leave full and satisfied. Will be back.
11am and though the restaurant was busy, we were greeted and seated immediately (even for our table of 8). Food was quite good and service was fantastic, unlike the previous reviewers, our teapot was always full and our children were attended to, provided with forks and water even though we never asked for that. Unexpected and appreciated. The ladies' with their dim sum carts were prompt and courteous - a couple were 'aggressive' with what they were serving. We had 15 dishes and at nearly all of it - highlights were the Siu Mai, the wide rice noodles, the taro root/pork dumplings, Sesame Balls and the egg tarts (Dan Tat). The restrooms were acceptable-clean (just short on paper towels in the dispenser). Our bill for 8 was $75 - not bad.