Faubourg offers a refined selection of French pastries and desserts, coffee and afternoon tea as well as bistro cuisine and weekend brunch.
I put a lot of thought to see if I should share this review or not, then I came to the conclusion that I must. To be clear, I should explain few things briefly first and then I move to the issues. The beginning is about the good past days; and I write it in detail because first, I must be fair and second, I want you to know that I KNOW THIS PLACE VERY WELL, and third, I used to care so much for Faubourg (OLD FAUBOURG WAS HOMEY FOR ME, MY FAMILY, AND FRIENDS).
Anyway, I was a fan, and a very loyal customer. And I liked this place not only for myself and family, but also friends. Every time, I wanted to do a favor for friends or to treat them, Faubourg or Faubourg gift card was the first and sometimes my only choice. I was a regular since 2014 when Faubourg was opened in Park Royal West Vancouver. And I was so happy that finally we, the West Vancouverites, have such an excellent coffee shop/ bakery in our neighborhood. I used to visit Faubourg almost every day, sometimes twice a day. Everything was excellent as I said before, customer service A+; friendly atmosphere A+ ; very nice and welcoming owner who really cared about what he is offering, how he is running his business, and how he is treating his customers ( a lovely man indeed: for sure 3 pluses A+++). The list goes on: Very clean store with beautiful décor , “TO DIE FOR” croissants, especially pistachio and almond or those cute macarons. Sandwiches tasted great, fresh and fulfilling, pastries elegant design and delicious, almond slices were rich and flavorful; perfect match for a pot of high quality tea or tea latte in late afternoon (VERY SATISFYING).
But now, the place is so disappointing that I don’t like to go back there. And it is disappointing not because every single awesome product changed to something bad, not at all (and it is not fair to say so). But now, I witness huge issues with quality service and some major products; so that me and other regulars do not like the place anymore. This place is not the Faubourg we knew.
First issue, croissants are not fresh anymore (especially the early morning ones). They bring croissants from far location (Rivershore) or sometimes I noticed they are old, dark, with lots of powder (to cover the dark spots). Then, I found out they are leftovers from the day before. Surprisingly, croissants are sold for the same price as fresh out of oven ones. It seems somehow, the management does not care about park royal customers anymore as this is not a problem with other 2 stores.
Second, it seems you can’t trust management with your orders. Me and collogues had a breakfast party while ago and I told them I will bring fresh croissants from Faubourg: From “Artisan of croissants” (MY EXACT WORDS). Since I knew the park Royal store do not have fresh croissants before noon, I put the order into Kerrisdale location for 50 croissants (30 pistachio and 20 almonds), I called management in advance to make sure I will receive fresh out of oven product and she promised to deliver best quality. Friday early morning, I went to pick up my order, things were ready in 2 big boxes (top pistachio, bottom almond). I checked the top ones; excellent fresh looking and assumes it’s the case with the other box as well. So happy and tipped the baker for 30 dollars and left to my company. And then bam, what a big disappointment? The Almond croissants were so old, dark and non- fresh to the point that my co- workers notice the difference in terms of freshness (between pistachio and almond I mean). But what could I do at that moment? Later on, I texted the picture of those obviously dark old almond croissants to the manager of Kerrisdale location. Her response: they look good to me, no they are fresh,…..
Instead of following on what happened and what was wrong, instead of appreciating the loyal customer (and she knows me very well), she reacted with very rude and disrespectful manner and also denied the fact that almonds are not as fresh as pistachios. To be clear, if she did not deny or reacted rudely; or if she just follow up on my concerns, I wouldn’t be as hurt and disappointed.
Third, the quality of product and service is very poor at Park Royal.; and I came to the conclusion that management really does not care for West Vancouver customers anymore. You should know what you receive depends on the location you are visiting (they have 3 stores) and who is on shift. You go to Hornby or Kerrisdale, things are usually consistent and good in general; and if you visit Park Royal store, you could be served with tasteless cold Latte. About Sandwiches, they are definitely very good and tasty in Kerrisdale or Hornby, but not in Park Royal (they taste and look different).
I mentioned the issues I am concerned with. To be fair and honest, I still think the rest of their product is still excellent. But what I am looking for is their old pattern: Consistent quality product and service. Yes bad things or poor quality of product or service may happen. It is natural, part of doing business, and part of receiving service on our side as customers as well. I never looked for absolute and 100 percent perfection all the time. This is not practical and I truly believe as a loyal/ practical customer, I also have a duty of ignoring minor issues or the so called “it happens sometime”. But when these problems become the norm, and when I witness different service and product in different locations, that’s a warning sign to me. In short, I find Faubourg management inconsistent, non- proffessional, and unreliable. What a disappointment!!.
Never coming back. Had 2 gift cards, one with $0 balance, one with $20 balance. Went there today to have lunch wanting to use up the $20 gift card. Cashier-in-training was on duty at the time. We had ordered 2 sandwiches and soups, then I gave the cashier-in-training both gift cards to pay. She had trouble getting the gift cards to scan on their system despite many tries. She asked a colleague for help, and during this time both the gift cards were lost amongst their huge pile of gift cards sitting on the counter. They didn't know which gift card was ours. We complained and the manager came out and all he offered was to take down our phone number while he calls the gift card company to see what he can do. We left, furious, to find lunch elsewhere, and $20 gone.
I also ordered a coffee in my own mug, so they had to give me the coffee. Next time if they give me a coffee, I would probably throw it away because it was pretty gross.
Went there for lunch with my friend a few days ago. It was quite packed when we were there. There was a front area for people who want to just grab a coffee and a quick bite, and we were surprised when we discovered the nice little seating area at the back for people who came here for lunch or high tea.
The seating area was quite small and the tables were cramp, but it was beautifully decorated, very different from the modern decor at the front of the cafe.
We were seated at the last empty table. The service was very friendly and attentive, and we often see the chef coming out to talk to the customer, which was a good sign.
My friend and I decided to go with the high tea menu at $25 a head. Our waiter said that because we didn't call ahead to reserve, we might have to wait a little longer because some of the items needed a little bit of preparation. With that being said, the tray was at our table within about 15-20mins, which was thought was more than reasonable. When he brought the tray over, he took the time to explain each item on the tray, and he was also very patient when he brought the tea tray over for us to choose the kind of tea we wanted with our high tea.
Our high tea included 3 different varieties of finger sandwiches. The bread on the chicken sandwich was a little dry, and the sandwich itself was nothing to boast about. The smoked salmon one was delicious, loved it! If only there was more of it...but afterall, it was high tea. I didn't try to roast beef sandwich because I don't eat beef, but my friend said it was good. There were 2 mini scones with whipped cream and apricot jam. The cranberry scones were nice and flaky, but would be better if they were warmed just before serving.
Then there were the mini desserts. There was a strawberry souffle, which was absolutely delicious!! We actually started with the souffle before everything else because we want to try it while it was still puffy and fresh from the oven. There was also a fruit parfait, which was alright, not a big fan of parfaits myself; and a chocolate mousse with a hint of passionfruit, it was very dense and rich; a lemon tart, which we both found surprisingly good, considering neither of us are fans of lemon tarts. There was also a triple layer chocolate cake, and a chocolate truffle with passionfuit.
Though a little pricey, the portions were perfect for high tea. We loved the variety, and we REALLY enjoyed the desserts! Definitely a very unique experience and will certainly come back for more!
Have been there a few times for lunches as well as coffee/pastry. If there is one thing that is obvious, it is that it is French and things are done the French way, and I enjoy this little piece of France. The shop as well as the restaurant at the back are both tastefully decorated. Espressos and lattes are all well-done. Tried some pastries and desserts and they are solid - go check out the oven imported from France at the back - there is a small window that you can peek through. What actually surprises me is that for a bakery, the quality of food served at the restaurant is excellent. As I say, I have been there a few times to try various things, and have seen consistent execution where everything has been good or solid. I am still disappointed that Veal Marengo was taken off the regular menu, but boeuf bourguignon is well done, including the ratatouille which is cooked perfectly.
Dropped in once (I live in North Van), but my niece was raving about it - and I loved it. Sadly I was in a rush, so grabbed a coffee, scone, and a loaf of bread. Loved it all, and plan to go back for more. Coffee was excellent, bread was to 'die for'. Next time I think I shall sit down for lunch - it's a beautiful looking set-up and it has me intriqued.
Maybe it was an off-day for them on all fronts. It wasn't pretty.
A beautiful looking place, which made the poor food and service a real shocker. Ordered a mocha which wasn't so much tasteless as it was confused. It wasn't really sweet, not really hot, and kind of resembled milk, but without much coffee or any chocolate. Huh? How do you even produce something that tastes this way? I kept taking a few sips thinking there must have been something wrong with me - but no, sip after sip, I confirmed I was drinking something with no previous reference.
The other drink we got, a hot chocolate, did taste like chocolate - lumpy chocolate that is. I guess no one stirred, like at all, never mind I thought these type of places are beyond serving stir-required varieties of hot chocolate.
Both drinks were tossed before being a fifth consumed.
The service was ok...until we asked for our pastry to be heated. They refused, saying it would be soggy. Isn't it my choice? Not at this place. You get your pastry one way - their way. And to top it off, the food wasn't great, partly because it was cold. My daughter refused to eat the raisin and sugar encrusted pastry we got her, which is normally a pretty safe bet. What kid doesn't eat a pastry when there are large lumps of sugar on top? Mind didn't that day.
Don't think I've ever been so bewildered by a coffee and pastries experience. Right now, Starbucks seems like food heaven by comparison.
Not a great experience for the price and exquisite 'look' of the place, and here's why.
We had better hollandaise sauce at more homely Bean Bros across the street and the touted Pain Au Chocolat tasted gummy this time, as compared to the ones we had before. I'd expect a high level of consistency at a place that charges the price that Faubourg does.
The price however, justifies the deco. If you wish to have a nice atmosphere eating with a huge chandelier above your head, then this place fulfils that. It has a very modernist feel , which I appreciate. But if you come expecting exquisite and tantalising French food, you'll leave with a crass aftertaste.
But all said, the place is new so it is probably still finding its feet. The owners have a good sense of branding the place, even the paper bag that is used to pack your takeout will feel at home at Holt Renfrew.
Just don't go with high expectations of the food being cuisine extraordinaire.
My friend and I had high tea here today. We opted for the largest high tea option. It was tiny! HUGE rip-off. I only felt full afterward because my stomach ached from the huge amount of sugar.
First, there were three tiny sandwiches cut in half for the two of us to share. They were completely stale.
The scones (only one small one each!) came with a jar of jam and - instead of devonshire cream - WHIPPED CREAM. I was speechless.
The desserts were more than the sandwiches and scones combined, which I don't like; I tend to enjoy the sandwiches/scones portion the most at high tea. But I guess that's just me. The desserts were the tastiest part, but still mediocre at best.
Overall, this place looks very nice, and all of the food looks very nice. But that's about as far as it goes.
I recommend Secret Garden Tea Company in Kerrisdale for better seating, service, portions, and taste!