De Dutch specializes in breakfast, brunch and lunch, offering customers a unique blend of European ethnicity in their menu items.
I went to this location after picking up a friend from her hospital graveyard shift. It was about 7am and after 20 minutes of driving, we settled on this one. The server seemed half asleep still and wasn't too friendly. I ordered the basic breakfast with sausage and was surprised to see only 2 round disks of sausage the size of salami and sliced 2mm thin. I couldn't believe anybody would be full off of that. I know I wasn't.
This turns out to be a much more expensive version of the real thing in the Netherlands. The crepe is authentic enough, but they do cheap out on the toppings. What really turned me off was the poor service and the carelessness of the waitress. While I was eating in a half empty restaurant, she decided to seat the next customers right next to me where dishes were still piled up. To clean it, she sprayed some really strong cleaner not only on the neighbouring table but my food as well. When I complained, she stressed that she was very careful and what I was smelling and tasting was all imaginery and should soon disappear. Needless to say I haven't mustered up enough courage to go back again. I'm not sure my stomache can handle another pancake with extra topping.
Went in for breakfast later in the morning, after the rush. Seated right away by a friendly waitress and had our drinks in another minute or two. Once the food came, however, it was all down hill from there. Mrs. Flavour_lover had the perogy pannekoek with onion and bacon mixed in and chedder cheese on top with sour cream on the side. Not bad for the adventurous; she was not that impressed when compared to the original Dutch wooden shoe cafe on Cambie we had enjoyed just 2 days before.
That is the best of the review. For myself I ordered the farmers pannekoek with 3 types of meat and 2 eggs with hollandaise. The pannekoek was burned as were the bratwurst and the meats were not well flavoured, and seemed quite processed. It deserved a rating of 1 for the food unless burned is the flvour you are seeking. Add to that the bland hollandaise and the only saving grace was the 2 eggs were cooked as requested, sunny side up, and not burned.
As to value burned is not worth paying for and a rating of 1 is more than it deserves.
We will stick to the original dutch woden shoe and the consistent level of quality and flavour that were completely absent from this location.
I have been here a few times, the food is pretty good. However, like the reviewer below, I am not sure how the restaurant is run. I was eating my meal and watching the restaurant fill up, the only one girl wokring, was trying her best to accommodate everyone. The man whom I believe runs the restaurant was somewhat lackadaisical. He was not really interested in helping this poor girl out, he just kind of stood in the back by the kitchen and watched, not seeming to care that she need help, by perhaps even pouring coffee refills.... it makes me think twice about returning to this place. He seemed to have dollar signs in his eyes, but not really caring about the kind of service it takes to create the revenue.
I just came back from De Dutch on Robson street. I have eaten there many times b4 and I'm disappointed to say that I won't be returning. Upon our arrival we were seated quickly, coffee's delivered on time, etc. However, my complaint is not with the server (she was great for the amount of tables she had, it was busy), but rather the service of the manager. It was he who delivered our breakfast.
I had asked for fruit instead of hash, a common order I am sure. When he brought the plates, I noticed salad on plate and no fruit. I simply mentioned this to him when he set down the food, and his response? To my surprise and astonishment, it was a dirty look (for what reason I have NO clue) as he backed away from the table with his hands up in the air in a defensive manner (as if I was attacking him when I asked for the fruit) and said 'Its coming, its coming....it comes on the side'. It was easy for me to assume that there had been a mistake made because there was a side salad on the plate where the hash would be (I forgot that most meals at De Dutch have a salad included), but come on. I am a polite person, I asked for my fruit in a polite way, I serve brunch for a living, and there is no way I would treat a customer like that. It was embarrassing for me. I felt like I had done something wrong by the way he reacted. I deal with requests like that everyday. They are simple and that is our job as servers, to fill the reasonable requests of the patrons. Not to make them feel like they are an inconvenience. If his response is in any way reflective of how he runs a business, then I feel sorry for those that work for him.
We arrived 8 minutes after they opened and there were already six people there, usually a good sign. Our waiter was pleasant (despite the time of day, 7:38 am) and helpful with a food suggestion. Our coffee cups were never empty. The concept of everything on top of the pannekoek is interesting and it all was prepared and presented very well. Nothing was skimpy about the portion and my dish came with some of the better hollondaise I've ever had.
In short, probably something different from what most Americans are used to and really good at that. I'll go every time I'm in Vancouver from now on.
I was very excited to eat here since the last time I had dined at De Dutch was in Victoria several years ago. I chose the Robson one thinking it would be nice to eat somewhere on Robson and thought it was closer to the shops. I needed some change for the meter so I went into the restaurant hoping to get some change. The waitress saw me enter and wait for her. She was taking an order from two men and continued to laugh and smile with them as I waited. Finally she same to the cash register and I asked for change for a one dollar bill. She seemed annoyed and asked "just one dollar?" I left to put change in the meter. My husband and I came in and waited for her to seat us. Once again she looked at us and then said we could sit wherever we wanted. We waited for her to continue her smiling and laughing with the two male customers and finally took our food order.
Once we got our food she NEVER asked how our food was or even bothered to refill my coffee BUT went around to every other table to refill coffee. At this point I am thinking maybe she does not like Asian people because I cannot figure out what her problem is. She continues to joke and laugh with the two male customers. Basically she was too busy flirting with the two male customers and ignored us and the other customers.
I realize this is not a Fine Dining restaurant BUT I do have some expectations for any restaurant I dine at. I do not expect to be ignored or treated like I do not even exist. This has to be by far probably the worst I have experienced. I left no TIP which I have probably never done before.
It was so disappointing because we had just spent a wonderful, glorious weekend in Vancouver for the first time and this is how it had to end. I will NEVER dine here again and I will certainly share my experience with others.
I read the previous review and have to set the record straight. I go to this restaurant quite a bit - when I lived in Vancouver - and it still is one of my favourite places. The problem was,that for a while, some of the waitresses were pretty comfortable in their positions. It is different now. the new waitresses are friendly, courteous, and simply great. The food is great - the owner is extremely generous and cares for his patrons. It's a place to try - and I still go threre everytime I am back in Vancouver.
Although I think this pancake is waaay too overpriced to be worth the money, the main problem I have with this restaurant is the depressingly rude service.
It appears as though this place is owned by a family, and some, if not all of the waitresses are related, so they aren't exactly compelled to give good service for fear of being fired.
The one girl that seated us refused to make eye contact or offer even a decent greeting. She scowled the entire time and this seemed to be the pattern with the other waitresses also. They were all very moody and unwelcoming.
The pancake I ordered was shown with chocolate sprinkles in a picture on the menu and two large bowls each of strawberries and whipped cream, but alas, I received my pancake with semi-sweet chocolate chips, the cheapest Superstore kind you can think of, and even at that, the sprinkling was stingy. The bowls of strawberries and whipped cream were tiny things of the type you put side-salad dressing into.
The only redeeming feature was the pancake batter itself, which was a pleasant texture, somewhere between chewy and soft, with an almost-crispy exterior.
Still, at $11 for one thin pancake, the size of a dinner plate, with a 3-4 strawberries and a dollop of whipped cream, this place isn't worth it even without the Tim Burton-esque service. Next time, I'll take my stroll in the pet cemetery with some homemade pancakes.
This branch of the De Dutch chain has endured a lot of slagging on this site, much of it deserved. A year or so ago things were pretty bad. But there is new management (writing Nov. 2012) since these comments were made. I eat here pretty much every Saturday morning. The service is cheerful and efficient (remember, they're busy and this isn't five-star fine dining. Cut them some slack!). The food is back to what it was a decade ago and you can find a finer "big and hearty" breakfast anywhere in town. If you've eaten here recently and have something good to say, please submit a review. We need to push all these outdated negative comments off the blog!
My family decided to go eat bruch on Dec 25, 2010 becuase it is special day to celebrate and we called several restaurants but most of them were closed; however, De Dutch on Robson St was opened. So we decied to have a bruch.
As soon as we sat on chair, a hostess looking girl came with settings and menus in her hands. (No tray) She greeted and asked if we were Japanese because she has a Japanese language menu but we said no need. She must not paid any attention that we spoke, read, and understand English. (I felt sort of stupid thing to ask unless we were really not speaking English at all) This hostess is really distructing by not waring appropriate attire but just casual mini skirt, black nylon, boots, a jacket, a scarf. Anyaway, this hostess took a glass of water and 2 cups of coffee orders but the coffee was not as fresh and also she forgot bring the glass of water. So I asked her that I need the glass of water. I saw her face and she sort of realized she forgot the order and when she broght it out to the table she gave the glass of water but not saying sorry about forgetting.
This hostess took our food order, my wife said pineapple pannekoek but no whip, I ordered Seafood benny and I said porched well done. When we got food, we were surprise to see my wife got whipping cream and my pornched benny was fried eggs. We told the hostess that there should be porched well done eggs not fried well done eggs but she said this is how we do at De Dutch. She does not try to understand us but she insist how they cook eggs. We said usually egg benny is porched. Anyway, I was hungry for food but I least try to accept what we are saying would made us a bit better mood.
I notice that I could see the prep area where servers and hostess can drink and mingle. I tought they should put some sort of curtain, so discusting, can see employee is drinking and chatting and reading a magazine.
This place used be a good place. My wife and I used to go different De Dutch locations, Coquitlam, Main Street but after all these kind of small chain with no proper management on the site or no proper training provided to employees, make me think Canadian hospitality industry needs to imporve a lot. No more going back. my family should have gone to eat dim sum in Richmond with same amount of money I spend on this poor service and poor quality of food.
I had friends visiting from out of town and we decided to eat at DeDutch - Robson Street. The food portions was huge and it was a bonus being served by friendly waitresses. I have been there a couple more times since and recommend it to all my friends.
Absolutely foul. I've been to De Dutch a few times, but never to the Robson location. I was really excited to show my sister the wonder that is De Dutch, but now I'm just embarrassed. To start, the cleanliness was questionable. The walls were dirty, the table sticky, the coffee cups cracked and stained and the light bulb above our table was burnt out. We both ordered the 'Scrambles', mine with turkey bacon, hers with sausage. The food was slow coming out and the coffee refills non-existent. When the food arrived the salad dressing from the side green salad was slopped on my toast. No bother, I took my first bite and realized that the turkey bacon was uncooked. Yes, I am aware that turkey bacon is a processed pre-'cooked' food, but so is a hot dog, and you wouldn't serve that cold at a restaurant. I tell the waitress, politely, that the bacon is undercooked and pretty slimy. She doesn't say a word, snatches the plate and returns to the kitchen. 15 minutes later, my sister is nearly finished and there is still no word on my meal. At this point I get up and find my waitress leaning at the kitchen window chatting with the manager. I told the waitress that it would probably be best if she just went ahead and cancelled the order altogether, as there was now a time constraint, and quite frankly, the slimy cold meat had put me off breakfast all together. She looked at me, and looked at the Manager. The manager then took a freak, shrugged his shoulders as if to dismiss my request and said, 'Well, it's done, it's here, it's ready'. Me, 'Okay, but I'm not interested in it anymore, the undercooked meat was just too much'. He rolled his eyes, raised his voice and then had the audacity to berate me by telling me that it was pre-cooked and that I should 'just eat it'. They ended up taking it off the bill, the waitress refused to come back to our table, and when we went to pay she wouldn't even look at us. It cost us $23 for two mugs of luke-warm coffee and a plate of scrambled eggs. The whole experience was disgusting. From the jerk of a manager, to the food splatter on the walls, this might just have put me off of De Dutch for life.