Located on the 42nd floor of the Empire Landmark Hotel, Cloud Nine offers a 360 degree view of the Vancouver skyline and internationally inspired west cost cuisine
It's been awhile since my first visit a few years ago, so wanted to give it another chance. We came on a Friday night to celebrate a huge career accomplishment in the family. The decor has been updated since my last visit to keep up with the modern times & they finally got rid of the drab and dingy look & feel. And that view. Gorgeous. Thankfully it was a clear night - I missed all the hype last time due to fog. It was pretty cool to get that 360 degree view of the city.
The waitress was nice enough but service was non existent and the table was a messy set up. My entree was plopped down on my place setting on top of my bread dish. And the so called steak knife they gave me was a the size of a small carving knife for fruit! There wasn't really a lot of good choices on the menu, so I figured that sticking to their prix fixe menu would be a good idea, since it came with a soup/salad and dessert along with the entree. I would regret my choice later. My hubby ordered off their regular menu and had the linguine with prawns & scallops. While his dish was cooked alright, it lacked seasoning to it failed to wow him.
I thought my prime rib entree was not very good. I asked for medium rare, but by the time I got to the middle of the meat, it was chewy and not delicious. The vegetable sides were so boring - just some overcooked asparagus, red pepper and cauliflower with roasted potatoes. It was very bland and the presentation was poor. It did not wow me at all. It honestly reminded me of a dish I could get at a tourist cafeteria.
A good place for a beautiful view of the city, but not for food - it definitely did not showcase the fine dining experience it had the potential to be. Such a shame. Great location, but lacking a lot in all categories. It was also totally overpriced. =(
Food: not bad. the scallops were tender, the lobster was good. no complaints but nothing really special or memorable either.
Service: alright service. had to ask for water a few times but that was it. the waiters seemed very disorganized. bumping into each other and such.
Ambiance: a really nice place to take a date. the view of course is amazing but i thought this was supposed to be a revolving restaurant or am i wrong? we were there for 2 hours and we saw the exact same skyscraper the entire time. what's up with that? would have given ambiance 5 stars if it had revolved. maybe they had some technical problems.
I would really like to try out Cloud Nine again some time soon. It's a great place to relax with a meal and good company. The restaurant does a complete 360 in about 2 hours. It's nice to look up and get a different view every time.
The food wasn't great as I would it would be considering the type of restaurant it is, but I see now they offer a 3-course set meal for only $35.
There was a time when they offered a dessert bar with your meal at an amazing price of $5. Unfortunately, no such thing exists anymore. I wished they would bring that back!
I have been here in the past, but this week, I came back for Dine Out Vancouver.
I had a rib-eye steak and it was so tender that I barely needed a knife to cut through it. I had a bite off my friends place of the salmon with dill sauce, and that was great!!
The dessert we all had the brownie with vanilla ice cream. It was nothing spectacular, or even out of the ordinary, but I thought it was just right for me.
The service was incredible. The lady I had was not snobby AT ALL! She was very friendly. She also apologized for the destorted view becauuse of the fog.
Overall, GREEEAAAT!!! Definately come back!
All my reviews have so far been positive. I don't like giving negative review unless it is really necessary. I wish I've known about this website before eating at Cloud Nine. Last year, my husband took me to Cloud Nine for Mother's Day brunch. Its been many years since I've eaten there. We were shocked to see the condition of the restaurant. There was no effort made to renovate this place, the carpet was filthy, in fact, it needed a new carpet. It seemed like no one bothered cleaned up after the previous seating customers left. The table was clean when we sat down, but the floor area needed vacuuming. I went to the washroom and was surprised to see how filthy it was and when I walked past the kitchen, well, you don't want to know.
The food wasn't the greatest, but for $45, I expected it to be spectacular. Some of their meat dishes esp. their dim sum tasted like its leftover from previous day. Overall, the brunch was very disappointing, not worth the money. It's definitely a tourist trap. You do get a lovely view of Vancouver, thats about it.
I am writing this because Mother's Day is approaching, I am just warning people to think twice about bringing your love ones for brunch. Its a good thing, I didn't have out of town guests, I would be so embarrass to bring them here. The health inspector need to pay a visit. Will never come back.
Me and my wife went to this place for our 1st wedding anniversary and boy what a disappointment. First of all, the server was totally unfriendly, but since it was our anniversary we reluctantly asked her to shoot a photo of us. She sighed and complied with our request. We ordered our food. My wife had the steak and I ordered fish I think. The food arrived and even though we ordered different dishes it came with the exact same sides. Roasted vegetables. I found this unusual. Not wanting to bother the waitress, since we had already so rudely imposed upon her take a photo for us, we just ate our food like good little customers and what a bland and boring affair that was. I think the money they make on the food sales all goes to paying the electricity bill on the revolving restaurant because it surely isn't evident in their food. The view is only thing worthwhile about this place. Good place to take a date for coffee.
I went here on a Thursday night with five other girls. I ordered the gnocchi entree. I wanted to order two appies, because I wasn't really into any of the mains, but the menu 'requires' that every guest order an entree. I think it's an unfair requirement, since the food is already so expensive, and it's possible to order enough appies to equal the price of mains anyways. It wasn't a very busy night, but the service was poor; the waiter was nice, but we kept having to ask for things like water and wine, because we never got anything the first time we asked. A side note, I was surprised to see wait staff such as they have - I guess I just expected younger, more energetic waiters than they had. My gnocchi was fine, but it wasn't anything special. Definitely filled my stomach for the 30 dollars I paid for it, but not really worth the money. The view was definitely fantastic, and I liked the 'star-lit' ceiling, but the cheesy Italian opera style music wasn't really my style. If I had gone on a date, maybe. I definitely wouldn't go here again. I honestly feel like if there was no entree requirement, it might be worth it to enjoy the view and a few appies, which would be expensive enough already.
My husband and I went there for our Anniversary. The veiw was spectacular and it was revolving slowly. Parking in that area, a little dark and scary. The restaurant itself really needs a makeover. You can tell that it's a little old and worn down. The food is on the "So-So" level but not great. I had to trade my plate with my hubby 'cuz his order was cold and mushy. I like food and that visit was disappointing. You think of the words "Cloud Nine", you expect it to be one of the great restaurants in Vancouver. Never going back there for any occation.
My boyfriend took me here for my birthday dinner, and apparently it's the place to be for a birthday (Our waiter served 3 other birthday tables). Great view, but disappointing food and service for this price range. My boyfriend's salmon was good, but my steak was average. Our waiter never asked us how things were, just a man who was eager to clear everyone's dishes and hand us our cheque (when we had just received our dessert.)
My significant other and I visited this place on a weekday evening. It was our 2nd time here and just like the first, we liked it.
Our dishes were warm, food was great and the place was clean and dimly lit - great atmosphere for a date. Most importantly, the place was clean.
We recently dined at Salmon house in West Van and we found that the food in Cloud nine was WAAAYY better, and less expensive.
I would defintely come back again.
I went to visit this restaurant for some dessert and wine one night during the Olympics. The view was lovely and there were fireworks and a light show below on the street.
We ordered the swan cream puff dessert. The presentation was nice but the dessert was horrible. The pastry was dry, the cream tasted like Cool Whip. At least the strawberry garnish was edible.
Finding the washroom was an adventure in itself. You have to walk up the centre tower, follow the signs to turn three times making sure you don't go into the kitchen before finding the very outdated bathroom.
The service was nice. Our server was pleasant and efficient. But it didn't make up for the bad food and dated interior.
FYI, if you go on a night when there is live music, there is a $10 cover charge.
My husband took me here for a "nice" dinner.
If you are visiting vancouver and want to see Vacnvouer I would recommend you come here. Breathtaking Views of Stanly park and the downtown core.
Our Server didn't understand english very well, which is hard to have a language barrier when ordering beer. I didn't get the brand I requested and he forgot to bring my husband his after dinner Coffee.
I was disapointed in the food. I could have made better at home and I am not a cook! The food is average and with what you are paying you expect more, however you are paying for the view, should be that way but it is.
The place overall is dirty.. The dust on the window sil was mind blowing, I drew a heart with my finger in the dust! And the washrooms were unkept. The manager should look at this place with customers eyes and clean the place up. Over all the place needs an uplift, a new chef and a paint job.
I will not go back and I will not recommend this place either.
If your going for a nice 360 degree view of part of the downtown area you won't be disappointed defiantly for tourist if you've lived here all your life no big deal. If your going for food it's expensive for what you get, nicely displayed I had 3 carrots all pointing in the same direction I also had the chocolate mouse which reminded me off jello pudding when it's old and pulls away from the side of the bowl, mine had big fault running down the center, I had to go through the Wendy's drive through on Grandview HWY on the way home because I was hungry. If you want a view drive to the top of Seymore mountain at night. I won't go back, service was decent though
Their food sucks, plain and simple.
I thought about writing a long comment, but there is really nothing much to say.
Great views but the worst food ever.
I've been to most good restaurants in town and this one hit the rock bottom.
I'd rather go to McDonald then have a free dinner at Cloud Nine.
My friend and I had a terrrible experience there. So I really don't recommend it to anyone. We each paid about $45 for the dinner, and actually we could barely tell what was in the entree, we had to read the menu again to figure it out. The service was terrible, or I can say there was barely any service. The waiter was trying to sell us some drinks, but we don't drink at all, so he disappeared with our order without offering any water.Then at the end the waiter brought the bill to us before we asked for it, right after we finished the dinner, and told us "there are lots of people waiting for the seats, so pls leave now," which was totally lying, as there was no one waiting at all.
It is the most disappointed dining experience I ever had. we felt that we paid him just to humiliate us.
We went back to Cloud Nine for early dinner on a wonderfully sunny evening.
Service was friendly and quaint as only Asian Gentlemen of a certain age can manage. We were made to feel very comfortable.
Food was homely and solid. Not spectacular but very tasty.
View incredible as usual.
Overall, very good value with the early bird discount.
Would go again and have recommended it to all our friends.
Increditble view but don't go for dinner.
Limited menu but at $35+ the food was disappointing. The Rack of Lamb was dry and obviously not fresh! The manager offered us - four people free dessert and coffee but we declined. Once operated by the Sheraton group, the restaurant is now owned by Hong Kong interests. Only seems unsuspecting tourists go now. We have always enjoyed Cloud Nine but no more!
I really like this restaurant for it's excellent service, incredible food for the price, & outstanding view. The people are very nice and gave great recommendation on food choices. They didn't rush us to leave after our meal. They had live music which was great. I would recommend to make reservation for the best sit. Highly recommend this restaurant.
we were in vancouver for a few days after competing at the canadian interprov dancing in victoria, we had been at the cloud nine in 2002 and we wanted to show the rest of the party the best views of the city, we had the set menu at $40 for the three courses , the food was excellant, the staff were freindly and coped very well with the youngsters in our party of which there were 12 and 24 adults
we really enjoyed our meals and the veiw is to die for , ok the toilets leave a lot to be desired but you dont eat in the toilets
not one of our party had any complaints
it was a fantastic night
I took an out of town date on a special dinner Downtown. My goal, to impress her with a spectacular view of the city.
Cloud 9 is the unquestionably best view of the city, water mountains...
What really surprised me was the utter neglect for the upkeep of restaurant and staff. It had a ratty, old and abandoned look and feel to it.
Kind of like a Bino's or Denny's in the sky.
My friend commented that the serving staff must have a minimum age requirement of 65+ to work there.
The food was passable but far from great.
The bathrooms are still oddly located and there is a cheap laser printed sign "Smoking Room Permanently Closed Jan 2007" on one of Doors...like thanks for telling me that.
The whole hotel needs a revamping, but Cloud 9 could be such a great place.
Overall an alright experience but far from great.