Cho Sun is a friendly, authentic Korean BBQ restaurant that serves up all the classics, including your own personal table BBQ.
Their lunch specials posted on the walls are very good value - great taste, generous portions and very reasonably priced. But they really need to do something about their service. As soon as we sat down and were given menus, a server came to ask what we'd like to order. Well, we hadn't even open the menus yet, so I said, "Please give us a couple minutes." He said "sure" and then promptly removed our menus. I don't know how we were supposed to order without menus. We ended up ordering the specials posted on the wall. Food came out fairly quickly, but no one ever came by to refill our tea cups. So if you're ready for good food with minimal service, this is the place to go.
So me and my family eat here quite regularily (about bi-monthly), and while we have noticed a decrease of quality in service over the past while it didn't become super apparent until last night.
They were quite busy, so I don't blame the staff for not trying hard enough however the manager (with the glasses) was being completely arrogant. The worst part is he knows me and my family.. we are REGULARS but that means NOTHING to him.. let me explain what happened:
Now USUALLY the food is quite good, you cook it yourself so there's no room to complain about the food. The problem last night was the SERVICE. Not particularly by the waitresses but by the manager himself..
Service here is quite simple, they take your order and bring out your food (which you then cook yourself) and for the rest of the meal you won't need to call them for anything unless you want more food or your grill goes out.. simple right? All they have to do is bring out the food and make sure you have the ability to cook it.. SIMPLE RIGHT?
Last night, everything started out seemingly normal. We got the food and began to cook it, we got through about half of our meat and our grill lost it's fire. We asked a waitress to start it up again, and also to get a new grill plate (because ours was blackened and dirty). Well a while passes and no one has brought our new grill plate out yet, so I wave the manager over. He says that this particular grill plate is different from the others and can be cleaned like so, and he used the tongs to pick up a tissue paper and wipe off the ash. He wiped the ash onto the table next to some of our food.. and then he just left.. we said nothing about this mess he just made on our table.. STRIKE ONE.
Now here's where the real problem begins:
our grill had the problem of constantly losing it's fire.. not a big deal really, we could still cook our food, we just had to ask them to come over frequently to start it up again. But then the manager started to give us attitude like it was OUR fault that THEIR equipment wasn't working and that they couldn't think of the simple sollution of MOVING US to a WORKING GRILL.
I politely waved him over to turn the grill on and he looked at me like I was being unreasonable or annoying.. and then he continued to look at me like this for about 15 seconds before he yelled at one of his workers to help us.. and she did, but the grill went out within 30 seconds and by this time all the waitresses had their hands full and the manager was at the counter doing what I don't know, but he completely avoided eye contact with us for the rest of the night.
So it's been over an hour since we walked through the doors (about 20 minutes of waiting for a table, 20 minutes for our food to come out, and another 30 minutes with this ordeal) and by this time our appetites are completely spoiled by the uncooked meat dripping marinade onto our (turned off) grill and we've nibbled on side dishes and whatever meat we managed to cook before the manager started ignoring us.
Finally we were fed up and ask for the bill and to take everything togo.. the bill was tossed onto our table ungraciously and we were given togo boxes to do it all ourselves..
The manager (with the glasses, I'm not sure if anyone else is a manager here) is VERY unproffesional, and last night he effectively lost a family of customers. Usually when I come here there are very few problems aside from slow service, but last night the manager was being a complete idiot and giving us, his REGULAR CUSTOMERS dirty looks and then he just straight up ignored us.
Unless this guy gets fired we are not coming back and we are telling all our friends and family to not eat there, because frankly it's just not worth it. We ended up paying a ridiculous amount of money for meat we could only partially cook and a manager being a jerk to us. I used to leave this restaurant content, and with a full stomach so I overlook the hefty price on the raw meat.. but this time we left with a spoiled appetite and we were all angry. Not once did the manager apologize for the horrible service we received.
If you plan on going here, be aware that it is quite expensive and the service may or may not be very professional depending on who's working.. (I'm talking to you glasses guy)
Went with my family and in-laws to this restaurant today. After following up a few times... majority of food came about 45 mins after we put in our order. My order of Chicken Teriyaki actually *never* arrived so I asked them to cancel it. Someone came out to apologize and offering free drinks/pop... What's the point when I'm still hungry? The food wasn't particularly anything special either. I do NOT recommend this place.
My dear hubby always went on how he liked Korean BBQ and we tried this place a couple of times.
We were dining with our two young children (ages 4 and 2). We ordered some chicken fried rice (a favourite of the kids) and found this dish tasty and very reasonably priced (under 8 bucks). It had lots of chicken and veggies. Just the one order was almost good enough for a main course for both kids (and the grownups nibbled too).
The BBQ itself was okay - if a bit pricey. I liked the sides, but had to ask for them as they seemed to forget about us.
When the waitress brought the BBQ items - she plunked them close to the youngest kid - I had to quickly move it as it contained raw meat and very, very sharp scissors.
I would have been happy to explain some of our needs to the waitress - but she did not appear to speak a single word of English and had no interest in getting someone else to try to assist. She actually appeared disdainful of us.
Other tables (with Asian and or Korean speaking guests) appeared to get attentive service.
It is too bad - the good was reasonably good - but we will not return where we are not wanted.
I was a royal customer at this restaurant and recommended so many friends. I love their food and all side dishes. The owner is very nice and the staff are very friendly. Recently, there is a new guy who acts like a manager - probably a relative to the owner (they look alike) joined this restaurant. He is extremely rude and arrogant. He is acting like a king. I thought that he was having a bad day or something first time, but it was the same when I went back. If I can see the owner, I wanted to tell him to remove him as he has no idea what hospitality means. I cannot even digest the food because I felt aweful. Why would I dine out to feel like a crap ??? My husband who is not Korean couldn't tell the difference as he does not understand the languaeg, but my friends who are Korean were also shocked by his attitude. I am NEVER EVER GOING BACK there again and will never recommend this place again until that guy leaves or changes his attitude. I rather eat less tastier food and enjoy my time elsewhere than getting upset every time I eat at this restaurant. If I ever catch the owner visiting the Korean market right across, I will tell this in person to him. He will be losing his customers because of this arrogant rude person.
Whenever we're craving for Korean bbq, this is the place. Yes, I know the service is not up to our Cdn standards but we're used to it. At least the food arrives accordingly.
We typically order the bbq beef combo for 2 @ $30-something. It comes w/ free appy (like kimchi, beansprouts, etc), soup and rice. They're very good. I don't think there is such thing as unpleasant Korean bbq.
As for paying the bill, we always go up to pay so don't expect for them to come to you. And...they sometimes give you fruits in the end. It's unpredictable.
Food: i had the bibimbop (sp?) which i found really bland. i've had better. if it hadnt been for the hotsauce, i wouldve tasted nothing. my friends seemed to enjoy their own dishes however. side dishes were really tasty and there was a variety.
Service: fairly easy to flag someone down for taking our orders, tea, bill, etc. they were very accommodating when we wanted to make some minor changes to our orders. very polite.
Value: considering the fact we get side dishes included the value is not bad. that excluded, i would consider my rice bowl expensive for the quality i received.
Ambiance: nothing special. def has a bbq house type feel to it.
This was the restaurant of choice for a birthday celebrating friend. Having driven through Kingsway so many times who knew a restaurant facing a main road could be so inconspicuous?
We were in for the Korean BBQ and accompanying sides. The pickled vegetables were particularly enjoyable. Our first couple of rounds of grilling meats were nicely marinated though subsequent orders came out bland, likely the dressing too watered down. The always delicious seafood pancake was again undeniably good, though the overpowering greasiness took over a bit too much of the taste. Maybe they should consider adding a side of napkins to sop up the oil that wasn't lucky enough to be absorbed by the pancake. The soup was ok though more appropriate as a stomach filler.
It was busy so the service was stretching itself through our visit. Still, the staff seemingly handled our rowdy crowd with fair ease.
You get the expected Korean BBQ styling so no surprises. It's loud all around, but not obnoxious. Another expectation you can count on is a change of clothes when you leave. This restaurant runs with the crowd, so all in all, we left happy.
From all the reviews here I was expecting this place to be better than it was. We had the combination dinner with bbq and hotpot. It sounded good and was a good deal. It started out well, the side dishes were good. The meat came, and it was just ok. The beef rib was so tough my husband couldn't even bite through it. There was some sliced beef that was sliced so thin it fell apart into beef bits, not pieces. The chicken was good though. When that was done they brought the seafood hotpot. That was a huge disappointment. The soup was way too salty. There were 4 tiny shrimp that I barely got any meat out of, and crab legs so small and over cooked there was barely anything to eat. There was only 1 mussel, and a handful of squid. There were 2 big pieces of white fish, which normally would've been good but in the super salty soup it was just gross. The staff never came by to fill our tea or see if we needed anything. All in all a disappointing visit, I really cannot understand why people like it so much. I'd rather pay a little bit more and go to the much better Jang Mo Jib a few minutes away.
Went here couple of times. Quality is good. Service is friendly. Asked for more sauce for some dishes and we received them promptly. We always ordered the seafood pancake. It is really good. The soup based dishes are well cooked.
Outside, you wouldn't know that this little restaurant is there as it is located in an area where lots of businesses closed down. We came here to try from a recommendation of a friend as left happy.
We will come here again next time we are interested in Korean food as it is one of the fewer good Korean restaurants in Vancouver.
Went here for lunch. The location is fairly good (near Metrotown). The servers are actually Korean, which always adds some authenticity. Seating can get a bit crowded for large tables.
Everything we tried here was solid. Their seafood pancake is really good. For $20-$30 you can get a decent portion of meat for bbq. I also thought their kimchi and sweet potato were not bad.
Nothing is really remarkable about the restaurant, but it's good value for decent Korean food.
Tried out this place for the first time, at the recommendation of my significant other, this past weekend. I live about 5 minutes from Cho Sun and have literally passed by this place hundreds of times without even knowing it was there. The outside looks pretty aweful - like a run down tire shop! However, inside its lovely and overall I had a wonderful experience.
Food - Excellent. The BBQ is superb. Tasty, marinated, generous servings of beef, chicken, pork and steak. The seafood platter was also incredible. All BBQ combos come with 'bottomless' side dishes of salad, steamed rice, kim chi, flavored potato, and a mushroom, broccoli mix. I enjoyed every one!
Service - Friendly and prompt service. Probably the best service at an asian restaurant I've ever received.
Ambiance - Surprisingly great! Like I said, the outside of the restaurant looks like garbage, but the inside is incredible. Hard wood private booths with (what looked like hand-woven) seat cushions. Nice grill and food/ventillation fan at each table. Very clean place.
I've read the reviews here and will contribute my 2 cents having gone to Cho Sun around two dozen times over the last 5 years or so with my wife who's Korean.
The food is generally very good and reliable, we've had the BBQ it yourself meat plates, the lunch specials, hot pots, the sushi, everything is well prepared generally speaking.
Most of the time the service is good and prompt, there are days when they are under-staffed, and it gets really busy. On those days it does pay to know the Korean way of doing things, which is to make yourself noticed, but in a polite way. We've never had a rude waiter but sometimes the service has been slow on those busy days.
In general, this is a solid place to go for Korean food, and it's always fun to BBQ your own meats. Although i'd recommend that you hit the showers afterwards, because their shiny ventilation systems don't seem to work well or at all.
The service that we received from the initial waiter was friendly. But as usual, that friendly service did not last long as we were not Koreans...therefore did not get the service that they give to themselves. And one can outright see it.
We sat down, the waiter poured one cup of tea out of 3, and left...well, more like 1/2 a cup. He spilled onto the rest of the table and floor, and then left....we thought he was coming back to clean it, but he had just dissapeared.
He then came back 1 minute later to see if we were ready to order....uhm...NOOO, we were busy cleaning up YOUR mess...and he STILL didn't clean up the spill, and left.
The food was alright. We had finished our side dishes (there were 3 of us total) and we asked for a refill on the side dishes. The waiter screamed out loud in Korean for them. We aren't sure if that was the proper way that they worked or not, so we didn't say anything...ofcourse, I didn't hear anyone else scream for anything during our remaining lunch.
After 10 minutes, and our side dishes were finished, we just wanted 3 more side dishes. So the manager came, and we asked him for it. He was VERY impatient and had an awful tone asking us "which ones do you want??" When we replied, he said condescendingly "THREEE DOLLLARS"...we just looked at him blankly because we weren't sure if he was joking or serious. so then he said once again "THREEEE DOOOOLLLLARSSS...". and walked away.
OK...we thought, if we have to pay, just TELL us that it costs money to refill, and we'll pay, but DON'T say it so rudely and condescending.
He returned shortly with the dishes and AGAIN repeated "three dollarrrssss"...
WHAT THE HELL?!?!?! it was sure NOT funny.
In the end he did not charge us for it, but it sure left a bitter taste in our mouths. He made us feel like beggars asking for refills and for that, we would never go back.
He was either the owner or the manager, and he is sure stupid at that because we would have gone back to dine there had it not been for his stupid "humour"....he can stick his "three dollars" where the sun don't shine.
It's one of the best Korean restaurant I have been in Vancouver.
The foods are very fresh, friendly service,reasonably priced
The manager suggested many delicious food to us
I love marinade beef and all side dishes.
I and my friends did enjoy a lots.
Would like to re-command this restaurant to my friends.
It seems like a good place for cheap Korean bbq, if you’re looking to get filled up quickly. For a little over $30, my friend and I had beef, pork, chicken, prawns, squid and beef ribs. Nothing wrong with it, tasty, especially with the marinade dip. The ribs were a little bit too chewy though. Lots of side dishes, not the best I’ve ever had, but it was alright.
Everything was brought out quickly, lots of tea. I have no complaints. If you want decent food really quickly for a good price, I would recommend it. Just don’t expect anything spectacular.
This has become my favourite lunch restaurant when I have a craving for korean BBQ ribs. The tantalizing smells and that charbroiled flavour doesn't get any better. While they're a little skimpy on the meat portions, the lunch combos all include a noodle dish and yummy banchans (refillable of course). You'll definitely go away full. I just wish there was a bit more meat.
The service is so-so as I find that korean speakers get more attention, but hey that's ok with me. I'm westernized so I'm not shy about flagging the servers down and they're usually very polite afterwards. A little korean goes a long way,
I used to come here all the time. Love the lunch special of spicy cold noodle with bulgogi. BUT one afternoon, we were seated at the same table with 2 other guys. They finished first and left. The man with glasses (as the previous reviewer said), took back into the kitchen the side dishes that those two other guys didn't eat. The rest was cleared by someone else. Yuck and double yuck!! Since then, I haven't been back.
I also find that they are more attentive to fellow Koreans but not as much to everyone else.
If you are looking for a mid road place to eat, not overly pricey this is it. I have never had a problem with service, however I am caucasion and my fiance & mother are Korean so when we go they do order in Korean even though the meun is in both English & Korean. They are prompt and the food is great! This is not fine dining Korean just a fun place to eat. All food is fresh and the restaurant is clean.
It's used to be 1 of my favorite restaurants, but after tonight, I don't think I will going back again because of the bad service.
When we ordered the food from the first waitress, she told us that we were not allowed to enjoy doing the BBQ ourselves; instead, the kitchen would cook the meat for us because we only ordered one BBQ set. I was upset but still can understand and accept their "new" rules; even though when the dish was serves, we both found the beef was overcooked. It tasted worse than the beef teriyaki, but much more expensive.
What happened later was worse than ever. When we asked another waitress for more Kim-Chi and the BBQ source. She looked very unfriendly and inpatient. Without wearing any smile on her face, without saying anything, and even didn't wait until I finished my talking, she just turned around and left. Even though she brought the Kim-chi eventually, we both felt very upset and unhappy.
I have to admit that their foods are decent and tasteful, but I certainly won't come back again if the service is so bad. I think no one will enjoy a meal when the servers are so unfriendly. So we just filled us up quickly and went to the counter to pay.
We paid exactly 10% on tip because we get used to pay when we dine out. Then we talked to the manager and complain the girl. She was standing besides us and used Korean to explain to her boss. I don't know what excuses she used because I don't know Korean at all, but the manager seemed to accept what she said. It ended up that the manager just simply said the word "sorry" and ignored the rest what we said. It gave us a hard feeling that even the boss didn't wanna learn what happened, let alone improving their service.
I have never had dining experience that is worser than tonight's. I won't say that you guys shouldn't go to dine there because their foods are not bad. But for me, bad service ruins everything.