Chill Winston is as the name suggests all about relaxing and sharing in their passion for good food and friends. The menu consists of small plates and entrees utilizing local ingredients. Be sure to check out their extensive wine, beer and cocktail menu. Open for lunch, dinner and late night.
I normally try to avoid Gastown for a number of reasons, but after my night out at Chill Winston I won't hesitate go there. A bunch of friends gathered there for a celebration and everyone commented on how great the space is there. It's got a great relaxed vibe and if you want to keep going late, just head downstairs to Guilt & Co which is another amazing spot for drinks. We were a large group and the service was superb (unlike most places where if you're more than 4 people the servers don't know how to handle it!). The menus for both food and drink are unique and delicious! This place is a rare find in Vancouver.
Even though Chill Winston has mixed reviews I thought I would try it out for a few drinks and shared appies last night. The hostess was very nice and while there were no outside tables available she offered to move us to one as soon as they did open up. We decided just to stay inside but it was nice to be offered. She was the only good service throughout the entire night!
We sat down at our table and got greeted fairly prompty. We ordered a few beers and one appy to share but asked to be given a few minutes before we ordered another one... Well after about 10 minutes our drinks and prawns got dropped off at the same time. The prawns were tasty but nothing special.
Our plate took another 10 minutes (after we had finished eating) to be cleared. When it was cleared it was just picked up from the table. Without a word.. we hadn't even had a chance to order our next course. After about 5 minutes of staring at the multiple servers who had served us at this point someone finally came and took our order for the scallops. They were delivered fairly prompty and tasted good, not great, but good.
We had finished our drinks about half way through the scallops and yet no one even looked in our direction. We were planning on having a desert and a few more drinks however after about 15 minutes of no one clearing our plate or offering us more drinks we decided against giving Chill Winston too much more of our money.
Eventually the plate was cleared and we ordered some wine. It came out after about 5 minutes (considering it wasn't busy I felt this was too long) and there were things floating in one of the glasses! Considering we had just paid $10 for a glass of wine it would be nice if it was put into a clean glass.
After another 5 minutes trying to get a servers attention the glass got taken away to be replaced... but the replacement glass took another 5 minutes to come out... how slow is the bartender if the server can't get a class of wine filled with in five minutes.
After all this we were less than enchanted with Chill Winston. Another 5 minutes of looking around to get someones attention and we finally had the bill.. $70 for 2 beers, a glass of wine and 2 appys... with horrible service!
The atmosphere was nice however there were about 5 blow fly's and bees flying around in side that i think some bug screens would fix.
The only other thing to mention without getting into specifics would be the servers attire. I am all for being trendy and having a casual feel.. however it should be done tastefully. Trying to eat my dinner while my servers chest is in my face isn't exactly appetizing.
Will not be going back...Ever!
Our first visit to “Chill Winston” was terrible. Probably, the worst dining experience I have had in Vancouver in years.
Ambience: only thing this place has going for it.
Food: I had the curry that tasted like it was poured out of a can found in the bargain bin at Safeway. Another one of our members had the “steak and lobster”; four pieces of tough bison with under cooked ravioli. The portions were small and much overpriced. The last member of our group had what he thought was going to be a steak and when it came out it was a stew: I have made disaster crock pot creations tasting better. You would think that when he asked the server for his steak to be done medium rare she would have clued in that there was some menu confusion needing clarification.
Drinks: good but nothing to rave about
Service: Friendly but a little condescending with an over abundance of “huns” and “my dears”. Maybe she had too many tables but the service was very slow. We didn’t even have a chance to tell the server our food tasted like dog food as she dropped the bill off in a hurry and never returned.
Overall: the food was horrendous.
I felt bad eating here and not paying because the prices were high. The view and the pedestrians on a warm day make it a very desirable and bust patio but the prices are high and my friend was paying. He was all fine with it, but don't expect to eat here for less. A sandwich is $15 with fries and drinks are $8 non alcoholic. Enjoy
I live in Gastown and have been to Chill Winston more times then I would have if it was all on my dollar. I'm wondering if they think because they have the word "Chill" in thier name that it justifies thier reasoning for the terrible service. Or maybe it's that whole "we have a great location and the tourists and film industry will keep us alive" attitude. Whatever the case may be I find the idea an insult to those of us who are local and have a mutual respect and understanding between the consumer and the restaurant owner(s)in the city. Which is, that we pay a pretty penny, we have plenty of choice, and we expect good service, good food, and consistency in both. In return, you recieve loyalty and good tips. It's pretty basic stuff. As for the food, it's good, but not so good that I feel a strong desire to return for it once again. So unless it's just really convenient for entertainment purposes, I can take it or leave it.
Absolutely horrible! I will never return and advise anybody that would expect decent service to never enter foot here.
I have never been treated so unprofessionally by a server. She was completely rude to the enter table. At one point, she actually pushed me to get out of her way. When asked to speak to a manager, she informed us that the manager was "too busy" to see us. This is completely outrageous, a manager should never be too busy to hear a complaint. So we went to go find the manager for ourselves, we found her just sitting in the back. We told her are story and she basically said "oh, that's too bad. I hope you have a better experience next time." We said we would never be back, and apparently she didn't really care.
To top it all off, we just asked for whatever was on tap and was charged $10 for a beer.
We go out a lot and also work in the service industry, and this is by FAR the worst dinning experience I have ever encountered.
Had dinner with friends the other night at the Chill Winston. I did like the dim lighting, dark furniture and the company. I have to say the cost was a little much for what they offered. The menus were something to laugh at, and the fact the kitchen staff weren't practising proper food safe handling scared me. I won't recommend the place to anyone I like.
So what looked like a potentially great breakfast joint on a sunny Sunday morning turned into a disappointment....sorry if we inconvenienced the staff by requesting menus and coffee...sorry if we had to interrupt your important conversation about the night before so we could ask for cutlery to eat our long time coming breakfast...
Definitely catering to out of towners who will never come back anyway...too bad as it could be a great place...nice sized patio, comfy chairs and umbrellas for every table. Just wish I could get some service.
I love the funky ambiance of Chill Winston, from the brick walls and hardwood floors to the candle lighting and the shared restroom. The food is great (except for the hummus pizza...way too salty). When we were there the service was very very slow (but friendly), but they recognized it and gave us some complimentary bread and olives to tide us over.