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2.5
  • Food3
  • Service2.5
  • Value2.5
  • Ambiance3
  • Reviews28

Capstone Tea & Fondue

1429 Robson Street
Vancouver, BC V6G1C1
Tel: (604) 608-2866
Fax: (604) 608-3881
Neighbourhood: West End
  • Cuisine: Coffee, Dessert, Ice cream, Tea house
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Hours: Mon - Thu: 3PM - 11PM, Fri - Sat: 3PM - 12AM, Sun: 3PM - 11PM
  • Over 20+ Exotic Teas, Chocolate & Cheese Fondue, Smoothies, Slushy, Bubble Tea, Desserts and Cheesecakes.

Reviews

Displaying 1 - 20 of 28 Reviews FoundSort: Useful | Helpful | Reviews | Date
Not my usual cup of tea, but a good cup nontheless.
By Julumkana of Coquitlam, B.C. (44 Reviews)
Submitted Sunday, February 23, 2014 - 1:10pm [Dine in]

I was strolling down Robson on a chilly afternoon with my main squeeze and saw this Tea and Fondue place. I normally wouldn't go to a place like this as it looks very pretentious to me. But rather than judge a book by its cover i dove into Capstone. We ordered, yes you guessed it, tea and fondue. One cheese fondue and one dessert chocolate fondue. I had earl grey tea and my super hot wife had chocolate mint tea. She really enjoyed the tea as i did mine. You get some fresh fruit, grapes and apples and some veggies, baby carrots and cherry tomatoes along with some bread and pastry things with the cheese fondue. With the chocolate fondue there is strawberries, pineapple, grapes, apple and mini cookie things. Both were very good and refreshing. Something different. I found it all to be surprisingly filling aswell.

The decor of the establishment was bright and fresh. The staff was friendly and flirty.

My only complaint would be its a little pricey for some cut up fruit and bread with cheese and chocolate sauce. I hear what some other reviews say about "rip off". I guess if you are looking for value, this wouldn't be a first choice, but if your looking for a fun thing to do on a date or with some good friends, this would be a good place. I notice alot of people of the female variety really like this place. Guys take your date here!

Next time i'll try the ice cream, but i'll wait till summer.

Cheers :)

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Girls Night Out
By F o o d i e of Vancouver (2 Reviews)
Submitted Sunday, December 1, 2013 - 1:24am [Dine in]

The best service I have had in a long time. New management has begun beginning-mid this year and the new manager "Bill" is a great, professional, and super friendly guy. The manager is active and not letting all his workers do the work. The food was amazing, we spent 2 hours in here being loud and accidentally breaking and spilling some stuff, but they were super understanding. The new manager also gave us some freebies and made amaaaazing macarons, LOVED THEM, I wish I could come back for them but I dont even know if they were on the menu. My friends and I came here for a girls night out and it was so worth it, with or without a groupon. During the weekends, theres some pretty good looking guys working too, which is always a plus. New management has changed up a lot and it's going to get more and more busy in here so make sure you get a reservation. Definitely worth checking out (:

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Bad service, so-so service
By truffles of Kitsilano, Vancouver (7 Reviews)
Submitted Thursday, December 27, 2012 - 11:09pm [Dine in]

My friend and I went here last night with a Groupon--we'd made a reservation for 7pm, and even though the place wasn't even half full when we arrived, we were told to wait for a few minutes before they seated us. This became the theme of the evening. When we were seated, we were given menus and asked if we had a voucher, which we duly showed. We were told to look at the drinks section of the menu before our server disappeared and proceeded to seat and take orders from other customers who arrived after us. One table who'd arrived after us even got their drinks and their fondue sets before she came back to take our order.

At this point, I was a bit annoyed, since we must have been waiting for about 10-15 minutes before she finally came back to us after initially seating us. It seemed that she had either forgotten about us, or was ignoring us. We ordered teas (which are priced from $4-$6 a CUP, not even a pot! So no refills of hot water) and then again, we played the waiting game. This is a fondue cafe, so there really isn't any cooking to be done here, just some chopped up fruits and veggies, pieces of bread, pretzels that look like they came out of a bag you could by at the grocery store, little pre-made quarter-sized cookies, and cubed pieces of banana and lemon loaf, so we wondered what the hold up was.

Finally, our cheese fondue set came, and they brought the chocolate fondue set out at the same time, which had small balls of frozen ice cream for dipping in the chocolate. This meant if you didn't want your ice cream to be a puddle by the time you ate it, you had to eat it near the beginning of the meal, which felt strange, since we wanted to eat our cheese fondue first before moving on to the sweet stuff. Bad planning.

To make matters worse, they didn't bring us any fondue forks with the fondue, and after trying to catch our server"s attention and utterly failing (God, she was a ditz!), I lost my patience and just went straight up to the counter and told another server that we had been waiting for several minutes for some forks, and also the glasses of water we had also asked for, but which hadn't come. This server at least seemed a bit more on the ball and apologized--I pointed out to her that it wasn't her fault, but our server's who seemed to be clueless.

We finally got our forks and our glasses of water (which were tiny, by the way, and never refilled during the entire course of our meal--seems like Capstone is trying to make their money through the exorbitantly priced drinks, and is discouraging people from drinking free water) and started to eat. The food, as I mentioned earlier, is nothing special--for the cheese fondue we got baby carrots, grape tomatoes, chopped apple, red grapes, little pieces of bread that didn't taste fresh, grocery-store pretzels, and little pastry cookies. For the chocolate fondue, we got little balls of ice cream, pieces of pineapple, cubes of banana and lemon loaf, little cookies, a slices of banana. My first thought was, "I could easily do this at home myself, and probably do it better." Not a good thing to be thinking when you're out to eat.

About halfway through our meal while we were still eating, another server (not the original one, nor the one who brought our fondue forks) came to our table and presented us with the bill. She said something to the effect of, "No hurry, but here's the bill whenever you're ready." Both my friend and I were like, WTF? It was clear that we were still eating, and my friend even wondered if they were closing or something, but according to their posted hours they were open till 11 PM and it wasn't even 9 by this point. To me, that was the final straw in terrible service. Why present the bill to your customer in the middle of their meal? It made me wonder who these servers were, and if they had any worthwhile restaurant experience at all. I eat out a lot and these kinds of mistakes they were making were like something out of Kitchen Nightmares.

We finished our meal and left, very unimpressed. All in all, not a good experience--I have no desire to go back here, and would actively discourage friends and acquaintances from trying it out. One positive thing that came out of it though, was that it made me realize that I could easily do my own fondue at home and provide even better things to dip into it!

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It isn't as bad as what others say
By hungryjo of Vancouver (174 Reviews)
Submitted Sunday, March 2, 2008 - 10:06am [Dine in]

I've been going here ever since it opened. Now it's busier than ever.
I can't say that they have the best of anything but it's a nice little place for drinks and fondue. This place is for snacking only. Don't expect to be full after the treats.
I've tried cheese and chocolate fondue before and they are equally good. I guess i prefer the chocolate because they give you more varieties to dip in. The food never took longer than 10 mins so I feel bad for the previous reviewer who had to wait 2hrs which was a shock to me.
At a place like this, don't expect premium service. If you need anything, simply wave them down.
Oh btw, they have this I don't remember what it's called, I think "ice-cream fondue". They roll out 6 lil scoops of yummy ice-cream and you can dip it in a mini chocolate fondue. It's really neat.

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Presenting....a bruised banana!
By epicurious of Burnaby, BC (507 Reviews)
Submitted Wednesday, May 23, 2007 - 10:57am [Dine in]

I came here again a couple weeks ago with a cousin from out of town. When we walked in, it was a little bit busy - a few tables were free, but weren't clean. The server went to go clean the table after we asked to sit there. We each ordered a bubble tea and decided to go for the all-you-can-eat chocolate buffet at $5.95 each. Initially, we though it was such a great deal! Until after we finished our first round. We finished off the small piles of apple, pineapple, banana, strawberries, pretzels and gummies. There was tons of chocolate left and were quite happy with the amount. When asked if we wanted a refill of anything, we agreed on just a little bit more. He came back with replenished piles of bites including a bruised banana! They didn't even attempt to disguised the bruised parts - it was just on the plate all brown and slimy looking. Are bananas that expensive that they couldn't even spare another good one?
The bill came to a little over $35 for three people. A little expensive for 3 drinks and a little pot of basically melted chocolate (which was not bad I have to admit).
The bubble wasn't that good I must add. I preferred the hot tea.

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disappointing high tea
By smartfoodlover of Richmond , BC (7 Reviews)
Submitted Friday, July 26, 2013 - 9:35pm [Dine in]

Went there mainly for the 2-for-1 good value advertised in Social Shoppers. We didn't expect much for a $10/person high tea, but we did hope for good service & nice environment. There was no service at all for the first 30 mins after we stepped in, then we waited for 20 mins for the first drink to come, then another 10 mins for the drink for another person..... service was really slow, I felt sorry for the only 2 waiters who had to do everything from taking order, making the tea trays, serving the table & cleaning tables ....... Food was just like snacks from canteen, cookies & danish taste like those from Costco, No scones or dainty cakes, but at least the bread of the sandwiches are fresh. The drinks are of better quality than the food. The shop is just an average coffee shop or fast food restaurant, but at least it's clean & not too noisy. Will I come back? No, I prefer to have a cup of tea & pick a cake I really like in a shop which specializes in desserts.

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Complete Ripoff
By aspersica of Vancouver (1 Review)
Submitted Thursday, July 4, 2013 - 11:34pm [Dine in]

I got a Groupon for 4 for $25 with the original value of $50.
But as many other low-quality places do, they didn't give you full size fondue! they cut it in half!
It was obvious to me, cause there was another group sitting beside us and had ordered the same thing with HUGE portions and ours only had tiny portions! IT WAS RIDICULOUS.
When I asked the manager to tell me why that's happening he tried to say that their bowls are deeper but ours are wider or something like that which was non-sense. I WILL NEVER GO BACK and SUGGEST YOU DON'T TRY IT!
PS- their tea is ridiculously expensive. $4.75 for a Rooibos?!?!

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Wow - so much has changed?
By scutie of Coquitlam (2 Reviews)
Submitted Friday, May 17, 2013 - 6:54pm [Dine in]

Wow - did Capstone go under new management? The mean Asian lady was no longer there. We walked in today with fantastic service! Was so blown away. I only go there because of the Groupon deal, but now I'm thinking I would go back more often. I hope it is under new management as I loved what I saw today. We had two main servers helping us today and both of them were amazingly nice.
I have been on mediocre terms with this place before, but this time REALLY blew me away. If this service keeps up, I definitely recommend everyone to go!

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Could've been better
By kodawaru of surrey (14 Reviews)
Submitted Saturday, September 2, 2006 - 9:22pm [Dine in]

After reading reviews about this place and hearing about the all you can eat fondue, I convinced a group of friends to go to Capstone on Denman for after dinner drinks and dessert. It was a Sunday night and the place was very busy, and it's strange because when i took a peek in the restaurant the day before around the same time, it was totally empty. Anyway, the place was busy so i guess that would explain why it took so long for our drinks to come, but almost ONE HOUR for drinks?! I mean how hard could it be to mix 6 drinks?? My friends were becoming inceasingly impatient and wanted to leave because the waiting time was rididulous, but the waitress said the drinks were on their way so we ended up staying.
Meanwhile, one of my friends and I shared an all you can eat chocolate fondue. Now this was really good stuff. I haven't eaten many fondues and maybe it's hard to mess up something like fruits dipped in melted chocolate but i would recommend this to people. lots of different fruits, pretzels and marshmallows were included and i just kept eating and eating as my friends were getting more and more pissed off.
When the drinks finally arrived, half were terrible and the other half were OK. I don't recommend the springberry tea the other fruit teas - they taste like watered down Kool Aid or Crystal Lite. My friend said that the ice coffee was bad and another cringed when he drank his matcha latte. it looked and tasted disgusting. Apparently, the smoothies were good.
So in conclusion, the fondue and smoothies = thumbs up, service and teas/coffee = thumbs down.

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A Good Place for Tea
By sputnikterror of Vancouver (12 Reviews)
Submitted Sunday, November 1, 2009 - 10:26pm [Dine in]

My boyfriend and I enjoyed the cheese fondue and our teas. The ambiance is clean and contemporary and the male waiter was nice enough. True, it was a bit overpriced, but I knew what I was ordering and I wasn't expecting a meal, just afternoon tea and snacks. I don't think this place deserves a 1-star rating for the fondue just because it can be done at home. I would go again for the tea at least.

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this place will be out of business by summer
By suzeque22 of north vancouver (14 Reviews)
Submitted Sunday, February 17, 2008 - 10:11pm [Dine in]

I saw a bit on this place on Living Vancouver and it looked great. NOT! what a complete and utter rip off nevermind that it took 2 hours to get two plates of fondue. I have to say that this is probably the worst restaurant I have ever been to. Service was non existent. Prices are horrific for what you get. we spent $40 for two awful bubble teas, one cheese fondue plate and one chocolate fondue. I could have had a steak at a decent restaurant for this price. I went home and ordered sushi because i was still hungry.
Do yourself a favor and just don't go there. Go home and make it yourself for $10 bucks. That's what I am doing next time I crave real fondue.
TERRIBLE!!!!!!

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my oh my
By chica of vancouver (36 Reviews)
Submitted Friday, June 1, 2007 - 11:26am [Dine in]

Well, we ordered a Matcha smoothie and a FRESH fruit strawberry smoothie. Both smoothies were made with too much ice, and not enough fruit and/or flavouring. I saw for my strawberry smoothie, the server who was making it, gave more strawberries to another customer who ordered the same thing as me. For my supposedly "FRESH_FRUIT" strawberry smoothie, they gave me lots of milk, huge amounts of ice, like 3 small chunks of strawberry, and lots of flavored powder. It was disgusting, tasted chalky, milky, icy, and did not at all taste like strawberries. Also I waited 30 mins for my drinks, even though we were the only customers. I recommend going to DragonBall on Oak Street, because its cheaper and it tastes way better. For the fondue, they give you only little chunks of food, and they never want to refill your plate, even though it says" All you can eat". The service is terrible, the servers working there are extremely crabby and the service is downright slow. The fondue chocolate is really watery, I saw that they used Belgian Callebaut chocolate from Superstore bulk foods section, because of the bag that the server poured it from. I rather have fondue at home, or go to some other place!! Terrible place!!

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all you can eat chocolate fondue
By gloriasit of vancouver (37 Reviews)
Submitted Saturday, January 27, 2007 - 3:53am [Dine in]

I remember hearing this place a couple years back from a few friends but never had a chance to try it out. Finally a couple of friends decided we'd get together for dessert and took me here.
I could honestly say it feels as if it's another bubble tea joint. Their fondue wasn't too outstanding, but considering it was 5.95 for all you can eat (with purchase of a drink) it was well worthwhile. It came with bananas, grapes, apples, pineapples, strawberries, pretzels, gummy bears and marshmellows. The cheese fondue wasn't that great lets just end it there. The service wasn't up to par, at the beginning we thought it was a "self-serve" type of place. Their service was slow. Overall, 3 of us sharing a 2 people price of chocolate fondue was well worth. We knew they close at 12 because they made us pay the bill at 11:30, and they dimmed the lights at 11:45. Rushing us to go home?

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Awesome
By Elle298 of vancouver (1 Review)
Submitted Friday, December 12, 2008 - 4:17pm [Dine in]

I love this place! Me and a my friend went there a few weeks ago and i thought that place was really cute! I loved the green! I ordered a honey green tea and my friend ordered a strawberry slush. We also ordered a chocolate and cheese fondue set. I really liked the cheese fondue because im not a chocolate kind of person. Overall i thought it was awesome. I would definatly go there again.

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love their herbal teas
By walle_12 of Vancouver (2 Reviews)
Submitted Thursday, November 27, 2008 - 7:18pm [Dine in]

I went with my boyfriend last Friday, and ordered their herbal teas and all-u-can eat chocolate fondue. I tried "improve digestion" I liked the lemony scent of the tea and my boyfriend tried the "relieve stress". The server there was very friendly and helpful, always asking us if we needed refills for our tea and fondue. Their chocolate fondue was good! We had a great time and we plan to take our friends there next time.

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Going downhill... FAST!
By food4thought of Burnaby (20 Reviews)
Submitted Monday, November 24, 2008 - 12:12pm [Dine in]

I've been here several times. The only problem before was their lights were too warm and having fondue just made you SWEAT!

This time, going in the fall, I found their menu changed and prices gone up. But not for the better!! They didn't have ripe bananas, so they just gave us green bananas. Are you kidding me? Would you serve it to your family? Even I had a ripe banana sitting at my house!

Then their washroom light was broken & they ran out of toilet paper but they said they couldnt' fix it b/c they didn't have anything!! I had to hold in my pee for 1 hour and it was painful. It was really late at night so there was nowhere else to go.

Oh my god I'm never coming back here again, though I'm glad the guy tried to make it better by giving us free ice cream balls. Also, their drinks arne't as good as before (not sweet & too watery). So like I said, everything going downhill.

I strongly suggest you go buy some godiva chocolate and make your own fondue at home. The money you spend is way more worth it.

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Do not go to this place.....
By daynight of Vancouver (3 Reviews)
Submitted Saturday, November 8, 2008 - 12:26am [Dine in]

Recently went to this place.. Ordered a Pot... but guess what?
A freaking BUG appeared!!
The employees were not surprised at all, and they didn't really seem to bother as well. Truely horrible place to visit. I would rather eat a chocolate then going to this place again. I'm pretty sure this place will be going out of business soon like everyone else has commented. TERRIBLE PLACE TO GO.

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Very poor service
By chocolategirl of Vancouver (1 Review)
Submitted Friday, March 30, 2007 - 8:10pm [Dine in]

My friend and I tried the all you can eat chocolate fondue with a drink purchase. The smoothie was bad, I would say. They didn't use real fruits and, instead, used artificial flavouring, and they didn't even used enough of the flavouring, so I felt like I was drinking sugar slurpy. As for the chocolate fondue, I would say that it's not the best.

The thing that I would rate the worst is the service. We waited 1 hour for the fondue to get to our table and another 20 minutes just for the refill.

I would not consider going to this place again.

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All you can eat fondue...
By lordofTHEcupcake of Vancouver (2 Reviews)
Submitted Friday, June 23, 2006 - 11:04pm [Dine in]

We were first attracted to this place because of their advertised all you can eat fondue. It was 4.95 with the purchase of a regular priced drink. The chocolate fondue came with really small portions of pretzels, apples, bananas, grapes, strawberries, gummi bears, marshmallows, and pineapples. If it weren't for the fact that the fondue was all you can eat, it would've been kind of disappointing, but we ordered round after round. It was a great way to end off a day at the beach!

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I Was Surprised.
By bunni of Burnaby (16 Reviews)
Submitted Wednesday, February 4, 2009 - 1:36pm [Dine in]

I was actually surprised because this place was better than it looked....

Food: I went there with a bunch of friends, and we had a hard time trying to figure out what to order, so we ended getting the cheese fondue for two. It was enough to fill the four of us, (well I guess that's what happens when the bread is bottomless... haha) and there were some interesting choices for dipping. They claim to use fresh emmental cheese but there was a bit of a chalky taste to the fondue at first. The bread was cut well (decent portions) but it reminded me too much of croutons. The teas were EXCELLENT! I tried the Coconut Milky with pearls and it was the PERFECT temperature and taste! I also tried one of my friend's passionfruit slushie with mango jellies and I had to say, I was VERY impressed. (If there weren't any teas, though, I would have given the food a three. That's how excellent they were!)

Service: The servers here were nice - I don't know if it was because of the time of day (I went at about 3:30 pm) or if it was just the luck of the draw. They weren't pushy at all and were very polite. We had a lot of questions, seeing as it was our first time here, and they were very kind in giving us answers.

Value: This is where it gets a little thin for me. My tea cost almost five bucks and the size was JUST okay. I wish the glasses were a little bigger....and the fondue....should have been CHEAPER! $15.00 TOPS is what I'd pay....not almost $20.00!!

Ambiance: It's very "mantra" inspiring. Reminds me of the food equivalent of Lululemon. There are words all over the walls and the "green theme" goes well with the whole health kick that they're trying to promote. The place was clean and kept well, but there was just something lacking in the decor that I couldn't put my finger on....oh well.

Overall: This is a good place to go for a healthy coffee or tea alternative or if you're just in the neighbourhood. It's not anything fancy but if you go with a couple of friends, you're bound to strike up a few memorable conversations over decent food and even better tea.

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