Cafe Crepe is a European cafe style that serves crepes, hot dogs, and baguette sandwiches.
I used to really enjoying coming to Cafe Crepe, being a big fan of crepes! But in the past while, I find myself going there less and less due to the non-existent customer service.
I took a friend there today, and it took them 15 minutes to come by. Getting their attention is like a game...they seem to love standing at the corner chatting than glancing over at anyone. When we finally caught their attention and told them we were ready to order, they disappeared. YES, DISAPPEARED!
I vow never again to go there, and will happily spread the word.
Way to go Cafe Crepe management.
why is this place so small? why are the booths so small? how come they force you to sit in a little hole at the corner of the room? We were sat at this table that had only one way out and we were 6 people!! Meaning if one person needed to pay or go to the washroom, everyone had to step out of the way. Terrible restaurant planning.
Also the service really sucks, it seems every time that we are here (which from this point on will be never) there is new staff, MUST NOT BE A GOOD WORKING environment. No wonder the servers are always angry or annoyed looking. If it isn't you, must be the management or owner?
I've heard this place was good for breakfast and brunch, which it is, but it's so sloppily put together that I'm embarrassed for the server that has to serve it to us. The chicken isn't actual pieces of chicken, but this mashed up powdered clumpy chicken, i can't even tell if it's chicken. The smoked beef looks like ham. It's only safe to stick with sweet crepes if you absolutely must insist to go here. And if you do, just order outside at the take out, honestly not a good idea to come inside! really!
When we were leaving, we saw a fat sweaty man, no hat on his head or apron, spinning crepes and making orders. Is there no hygiene? or food safe? That made some of the greasy crepe turn uneasily in my stomach as i walked away from that place, hopefully forever!
We went there for crepes on a Sunday afternoon. The food arrived in good time. I had wanted to ask for some water near the start but it wasn't until the food arrived that I had a chance to.
After our food had arrived and I had asked for water, the server was pretty much non-existent. No one asked me if I wanted more coffee or if I needed anything throughout the lunch. The water never arrived. I flagged the server down and asked for my water again. By the time I finished eating, it was time to ask for the bill so I flagged the server down again and asked for the bill and asked for my water again. The water did finally arrive with my bill. The server drop the bill off onto the table without saying a word or making eye contact. After all this, I remained calm and friendly so I'm not sure what I did to deserve the cold treatment.
The crepes were nice though.
Food took 30 minutes to come out.. I understand that it was busy, but it does not take 30 minutes to make a crepe. Even in a fully pact restaurant it takes about 20 minutes for a full meal. Not only did it take forever to come out, it came out cold. For those wondering, it was a savory crepe, and it usually comes out hot. Service was terrible! Server came by once to take the order and was never seen or heard from again for the rest of the time spent there. I would never return to this location nor would I recommend anyone to dine here unless they love crap service :)
On a monday afternoon, my 3 friends and i decided to stop by cafe crepes. we picked this location opposed to the one on granville because we were thinking this location has better seatings. got there, there is a group of 6 waiting in front of us. we asked how long it was going to be for a table of 4 and they said 20 mins. so we waited... and we waited, waited, took them about 40 mins to seat us. in the mean time they seated a lot of table of 2s, at locations that they could've easily sat us 4 down. but it's ok, it's during the olympic period... it's busy in downtown, we understood. a lot of people waiting in line behind us were complaining but we were in good spirits.
finally we got seated. took about 10 mins before a server stood behind us with a notepad. she didnt really ask us what we wanted but we started telling her what we want cuz she just stood there... and we figured she was here to take our orders. we ordered a plate of fries, 2 sweet crepes and 2 savory crepes, 3 ice water, and 1 water with lemon. 5 mins later another table of 4 was seated next to us and was promptly greeted by another server who took their order right away and they also ordered a plate of fries along with something else. in 5 mins the table next to us got their fries... where did ours go???
took them 10 mins to bring us water, and there was no lemon. and one cup of water was dirty (there is some white stuff stuck on the cup, on the inside too!) so we asked for a diff cup of water and also some lemon, which took another 5 mins to come.
we waited for another 30 mins and no food shows up yet... so my friend got a bit agitated and walked up to the serves at the counter and asked where our food was. she was just told it's here soon. within 5 mins, the fries and the 4 crepes came. then the nightmare starts.
the fries was hot and fresh, just a little too salty but nothing much to complain about. i mean, it's just fries, cant go too wrong with that. but the crepes..... ALL OF THEM WERE COLD. not even warm, they were COLD. the fillings were COLD, the crepe itself is not fresh... how can i tell? because it was COLD and HARD (had to use a lot of force to cut it open with a knife). you can still kind of get by the sweet ones being cold, but the salty ones???? we pointed that out to the server (actually wasn't even our server who brought us the water and the food, it was another guy... so we just asked him about everything since our server NEVER came to check on us AT ALL)... he offered to have the crepes remade for us but we refused and told him we didnt want to wait another 25 minutes for another batch of disgusting crepes. then he walked away. my friend who ordered savory crepes took a bite and couldn't take it anymore so she had it taken away. i also had svory crepes but cold ones are really disgusting so i only had half of it. my other two friends finished theirs. we also finished the fries. during the meal no one checked on us, we had empty cups and no one offered to refill water... even when our server (who FINALLY showed up just to clear off ONE plate while the rest of us were still eating) saw that our cups were empty she did nothing. we asked for the water to be refilled and they still did nothing. when we wanted napkins my friend had to turn around and look over the counter and bend over to get some. after a while they asked us if we wanted the bill and we said yes.
they didnt charge us for the savory crepe that my friend had asked to be taken away. we were hoping that there would be a comment card so we can write down some complains but there wasnt. so we took a napkin and started writing and was going to put it down on the table. the server came and took the bill away and cleared off the rest of the plates and she saw my friend writing on the napkin. she tried to peek but my friend wasn't finished writing so she kind of hid it from the server. the server assumed we were writing her angry notes and asked if we wanted to speak with the manager. we said yes.
the manager came, with no smiles on her face at all, just a straight face and asked us what the problem is. she also said she doesnt want us to be writing her staff any angry notes. we explained to her we were just trying to write down our comments and it wasn't "angry notes" and she just said "oh then you can just tell me your comments". i asked if they have any comment cards and she just gave me a flat "no." ... so we told her what happened and how we are unsatisfied. we did compliment on the guy who wasn't the server but brought us food because his service was the only thing that was right in this place. we also told her about how the food was cold and anything. she still looked at us with a straight flat face and told us "well i think that's just a miscommunication with the kitchen", no apologies AT ALL. when we went on telling her it's not just about "miscommunication" we were told that we should just leave! we can't believe it AT ALL! after you failed in your food and your service you just tell your customers off like that!??
we also work in the hospitality industry and we know what we should do and should not do. bottom line is, if your customers are unhappy, at least apologize. even IF it was like how she said (which was not the whole problem) just miscommunication with the kitchen, it's still their fault and they should've apologize... not tell the customers to go away!
i've been to this location before (about two years ago). service was a bit slow but people were still friendly and food was still good. they have just went downhill ever since. I CANNOT BELIEVE IT. trust me, i will NEVER return to this location at all (if to any cafe crepes at all) and i'll make sure everyone i know will not go there!
I go to school downtown and sometimes I pass by Cafe Crepe before heading to my class, and pick up a panini to go, and I find that taking out food from Cafe Crepe is the best way to go because it won't take as long as other people say about their service. I've dinned in a few times, and I must say the dine in experience isn't too bad during the day, but in the evening, dang, not soo good, but after all, the fun begins in the evening! The layout of the lounge is cute, but a tad dark for my taste. The food takes quite awhile to come, so be prepared to complain if you're not the kind of person that wants their food pronto! The crepes are heavenly, I must say =) The price of the food is quite decent, depending on what you order. I went to Cafe Crepe recently with two of my friends on Canada day, and one of my friends ordered the beef burger (incl. fries) and the price was an amazing 6 something dollars! not bad at all =) That's all I have to say for now! this is not the end of me! I'll let you know if Cafe Crepe is worth going to!
I think Ive heard enough bashing on this restaraunt. We went down to the cafe crepe on a thursday night, it was a comfortable atmosphere, maybe a little loud but fun. As for the half naked women and old cigarette ads on the walls i probably wouldnt bring my kids there, but we found good service, some unique combinations of entrees and our desert (the nutella strawberry bannana was simply outstanding. Now I dont write review articles for a prestigious magazine or newspaper, but I say your all too picky and if you could relax, sit down and have a conversation instead of examining your pocketwatch, youll probably have a more enjoyable experience at any restaraunt. Overall I would say they've killed the french cafe atmosphere and the music if any louder would probably shatter glass, but my freinds and I had a great time down at the cafe crepe, and with food like that and $$12 pitchers of beer! I wouldnt have minded staying another hour. It was a fun time and Im sure we'll be back soon. Thank you cafe crepe.
I stop in to cafe crepe proably about once a week now for about 4 months sometimes alone sometimes with friends, i always see the same server and the same barista but have noticed different managers and supervisors. my food is good at times but never the same one time is grees y the next on the burnt side then its great it always changes. and the staff almost looks like the hate eachother, my server is always very smiley and like to have a small chat with me and i go there because i enjoy seeing her. i dont reccomend the food but the service isnt bad and my server is allways a plesure to see.
her name i thiknk is ciare something like that anyways service is good
I decided to head over to Cafe Crepe on the spur of the moment. I have loved their crepes in the past! It was a few minutes before their stated opening time. I stood outside waiting for them to open, watching 3 employees walk in, as the time ticked past 8am (opening time) to 8:07am. I finally got let in at this time and then was ignored for the next 8-10 minutes as myself and another lady stood waiting for service. We just watched 4 of them stand in front of us getting ready for opening (after opening), without even a hello, or sorry for the wait! They could have at least started my order!! Finally, at almost 8:20am, someone took my order. When I finally got my crepe, I was further disappointed by the lack of toppings (I ordered a sugar and cinnamon crepe, and it barely had any sugar or cinnamon)!
After I got my crepe, I decided to speak to the manager and complain. She did say she was sorry, but proceded to give me an excuse (they were updating computers...could they have not done this BEFORE opening??) and that was pretty much all she gave me.
It was truely an all round disappointing experience. I don't think I will be going back to this location.
Well I've been really curious about Cafe Crepe since I first saw it when I was on holiday in Vancouver 2 years back but I never had a chance to try it.
Now that I'm back and working downtown, the temptation got too much for me so i popped down to Robson today to satisfy my curiousity and my stomach.
I ordered a Nutella and Strawberry crepe, it came to $7, 61. During my 20mins wait, i saw various crepes being made, their most popular one seemed to be the egg, cheese and ham crepe.
Their service really wastn't bad, several customers requested extra fillings and the crepe makers(?) happily obliged. One guy must've received about a pound of cheese and ham on his crepe.
My crepe wasn't bad either, they spread the Nutella on really thick and piled it with strawberries, yeah it got a bit soggy towards the end but that was probably because of the strawberries.
Next time I think i'll try something savory because the sweet crepe was just a little bit too sweet for me. Go for it if u like sweet things tho.
Yes, this is a review for a restaurant and what they do best: Great Crepe's.
First, a confession. I'm a glutton for culinary bliss. So bad as to not care much about the ambiance. It's definitely a factor but not a deal-breaker. As long as the place is clean and decent, I won't fuss.
FOOD: Sure. A crepe is a crepe. I really think they wanted to exceed that cliche when they opened their doors. The choices are quite extensive and elaborate. As an addition, their burgers are worth a mention. Upon ordering they tell you it will take 15-20 mins. It's made to order from a scratch prepped patty, and has always arrived juicy and flavourful. It wasn't a fluke: I expected and got the same quality all other times. Not $15, not $10, but $6.60(fries incl).
SERVICE: The over-staffed location assures constant, meaningful attention. And YES, they take reservations. I like a team that considers my young kids for the best possible seating without being coaxed.
AMBIANCE: The place is a bit dark for my taste and impresses one with a snug feel. Have a seat a get surprised. Washrooms are clean and tidy.
OVERALL: For meals or deserts on a decent budget, it's a NO-Brainer. Must be the best burgers in town(!). Downside? Well, parking in the weekdays are only a tad better than weekends. But rest assured, patience is deliciously rewarded.
I just work a few doors down from the robson location and every time I walk by i feel like I should stop to get something. The first time I went to your restaurant I ordered a panini to go. While waiting patiently for it, I noticed your staff walking around looking confused. It took 10 minutes before someone even looked at my order and put the panini on the grill. Even though it was during a busy time of the day the restaurant itself was not busy. I overall waited 20 minutes for a panini to get grilled. Once I received the panini the staff did not even apologize for the time it took or even smiled. I have been hesitating ever since to go back but thought I would give it another chance. I went there today on my lunch break and ordered the same panini. I stood there for 5 minutes before someone put it on the grill and in the meantime was listening to the women making the crepes gossip about the rest of the staff. They were swearing and talking about sleeping with each other. It was like something out of a movie. They were rude to everyone they worked with and their customers. Overall this time I waited 15 minutes...an improvement...but when the women who again looked confused realized she had given my sandwich to someone eating in she passed it to me on a piece of wax paper (not wrapped) and no napkin. I had to ask for a bag and a napkin! No service with a smile and no apology for the rude behavior or time it took to heat up a panini or even for not offering to make me a fresh one. When I left and looked in the bag and picked up one half of the panini it was cold and not even cooked, still wet on the ends. The cheese wasn't even melted yet. I can't understand how hard it is to heat up a pre made panini. Overall I have nothing good to say about the restaurant and suggest to have higher standards when interviewing new people for this job. Maybe one day they will find the right person to heat up a panini and provide suitable customer service.
After a good dance exhibition at Robson Square last Friday, I went to Cafe Crepe for a treat, and the customer service was really bad. I requested to split one crepe in two, and I received a very nasty and cold response from the chef, arguing it was not possible because the crepe was going to fall apart if she would do so. I understood her point, but it was not what she said, it was how she said it. It was kind of disappointing to see how they are overwhelmed with all the orders, and not taking care of the customers. At the end, the spinach and feta cheese, was really dry and tasteless. Not worth it going back !