The Cactus Club has over 20 locations in BC and Alberta and features an eclectic menu selection that includes steaks, rice bowls, dinner sized salads and more.
My husband and I have been frequent diners at the Broadway and Granville location for the last five or so years. We have noticed recently that although the food is typically good, the service is definitely hit or miss. We dined at this location about a month ago and our server was excellent. He was completely on the ball, made a couple of solid menu recommendations, checked up on us frequently, and even gave us a couple of coupons for complimentary appetizers at the end of our meal. This past Friday, however, our visit to this location for dinner proved to be an entirely different experience altogether. Our server was scattered, to say the least, forgetting our multiple requests for top-ups on water and not bothering to check in once we received our food. At the end of the meal, we had to remind him twice that we needed the bill and when he finally did bring it, he came unprepared with the VISA machine. You'd think he would have thought to bring it since he knew that after waiting we were clearly anxious to get going! In the end, he didn't come back with it but sent another server over to settle up. We were not impressed. The food was decent. We tried the grilled flatbread to start, which was amazing, and we each chose a sandwich with side salad for our mains. I was excited to try the yam fries but was disappointed to discover how salty they were. We also did not care for the atmosphere as the entire focus of the place now seems to be on television screens. Since we were here last, they have installed a gigantic screen on one wall in the dining room and everywhere you look there are smaller screens with hockey games playing. If the screens were confined to the lounge area I wouldn't have a problem but seriously the movie screen in the dining room is over the top! Way too distracting...heaven forbid I actually want to have a conversation with my dinner companion! In sum, the food was the only thing that was halfway decent and it wasn't enough to draw us back.
Prepare yourself for a visual cornucopia of Vancouver characters... from businessmen, hippies, tourists from Japan, men trying their luck with the waitresses, and women with fully glossed trout pout, cleavage on display, and the cutest staff imaginable. I just love this location. As for the food, we ordered a bunch of appetizers to share. OMG. My #1 recommendation: get the AHI TUNA TACOS! At first we ordered 1 order which came with 2 I think (one for each of us) and as soon as we devoured it, we placed another order! The crispy shell, fresh tuna, guacamole, and spicy sauce are a super delicious combo (ingredients are what I believe they are)! Definitely a place for good food, good entertainment and good drink selection. The quality of the skirts makes me tip extra.
My fiancée and I whimsically chose Cactus Club Cafe on Burrard Street for lunch on Tuesday afternoon, the day of the Bellini specials.
We were seated after waiting a couple of minutes and we took the advice of the waitress, going for the Bellinis. They were awesome; tartier, more fruity and whipped much better than at Earl's.
I chose one of the lunch specials: the short rib sandwich, and my lovely lady went for the three mini bacon cheeseburgers. I was thrilled with my food. The beef was ludicrously soft and the sandwich was perfectly moist. Even the accompanying fries were perfect. Maybe I can squeeze in a minor complaint about my au jus, which was bland.
The lady says her meal was really good. She was surprised though when she was asked whether she wanted yam fries or salad, and when she picked yam fries we discovered later that we'd been charged an extra $4. The manner of the waitress' question suggested it was one or the other as part of the meal, especially given that it was $12. $12 just for three 3-inch burgers is extortionate, in my opinion, and so is $4 for a handful of fries.
I felt like I had room for dessert once I'd had my wonderful sandwich, so we shared the white chocolate cheesecake. It was the best cheesecake I've had in Vancouver. It was lightly whipped and the biscuit base was excellent. I don't like dark chocolate, so we got the dark chocolate sauce on the side in a bowl, and my fiancée liked that too.
We had a different waiter towards the end, a tall young man whose manner was terrific. Never have I felt so comfortable about asking for or receiving a cup of tea. Had he been our waiter throughout, I'd have rated the service with 5 stars. Indeed, the tea he brought was fantastic.
My main meal was $16, which despite its brilliance still seems very high. $16 for a sandwich? A superb sandwich, unquestionably it was, but it was a sandwich. Our Tuesday lunch came to $56.
The restaurant is nice. The decor is modern and the waiting staff look nice, particularly the jiggly females.
I'd certainly recommend Cactus Club Cafe to fans of Earl's or anyone looking for a good lunch.
What can I say? Good steaks? Check? Full bar? Check. Appys? Check? Great service? Check. beautiful and pleasing waitress? Check.
It's not just the beautiful people who work here. The food is great. My steaks are always exactly as I order them. If it weren't no one would come back. But they have it all here. At this location they even open the door for you. Ask for the margarita specials!
This restaurant provides average food and adequate service for a price that was too high for the quality of food and service.
Our evening started on a poor note with a promised 20 to 30 minute wait taking twice as long. We were only seated after complaining that diners arriving after us were seated before us.
The food service was adequate though not particularly attentive.
The food was decent but the meals cost between $20 and $25 (after tax but before tip) without alcohol.
Overall, I would not recommend this restaurant.
Went for lunch a while ago, service was cactus standard....gigly blonde got our orders right but paid more attention to the nerdy brokers trying to show everybody in the bar they were drinking Beringer!!, way too go!! Food came, good timing, but was sub par. For the price your now paying for lunch there,terrible value, way better spots around...i.e. Boneta, Cafe Medina, Fortes, list goes on. Im sure the Joeys on the way wont change much, same thing...
All about marketing. Really is an intelligent market strategy. "Food architet", new "fancy menu", "local ingridients" etc... MARKETING - well done, by the way. In reallity the foods is just OK, nothing new. The service is the weakest point at all. The ambience is very impressive. Modern, clean, wild. Worth a visit. The ambience pay for it self. But why not to invest in people too. A good and experienced manager can give a new form to the service. Not only beautties, but pros. Is my suggestion. I'll be back? yes, I'll.
I used to go to Cactus when it first became popular. However, their mediocre food and whoring out of waitresses finally got to me and I stopped going. Then Rob Feenie got involved, and they opened a new place in Bentall 5, so I decided to give it another try on my birthday. BAD IDEA. The space and location and perfect for those useless business lunches between creepy guys in suits which, oddly, tells you a lot about the food. It is middle-of-the-road, not very tasty stuff that would satisfy a guy who didn't know any better and is too busy ogling a waitress in a short skirt to care. My spaghetti was sour and otherwise flavourless -- a flaw in the recipe, I'd imagine. The waitress was barely disguising how irritated she was at talking to us, unceremoniously clanking things down and breezing off before I'd finished ordering. Just another douchebag-y place in Vancouver -- surprise, surprise.
Went back to CC a few times and was extremely impressed with the quality of the food matched with the exemplary service. Sure, the servers all have a certain "quality" about them but they have a very sincere and caring attitude. RF's influence has been a very determining factor in visiting this restaurant over and over again. Can't get enough of that butternut squash ravioli with truffle oil (with or without the prawns), and their beef carpaccio coupled with a glass of Amarone (yes, you can get a glass of Amarone,,,not the whole or half bottle) is a great match.
You can not go wrong with this restaurant at all. Varied menu and their desserts are very complemting too. By far, the best out of Joeys, Earl's, and Milestones!
Food: solid, a few westcoast touches here, a few asian influences here and there, you have the cactus club menu. The food is good, not fantastic, fresh not inedible.... always the same at every location. Consistency is very well-managed.
Service: Usually it's a bit lukewarm with a side of fake, plastic and tan, but last time I got a very smiley asian lady as my waitress and she was pleasant and remembered my requests. Knew when to back off and when to hurry. Perfect!
Value: Judging from the price of food, the value is low in that cactus club is no longer an affordable dining location for many. It's moved from the middle range to the higher-middle range a couple years back, and with the addition of Feenie, it has now blantantly upped its prices. However, you do get consistency and a nice decor in return. Just go in there knowing that you will probably at the LEAST spend $20 (after tip & tax) and upwards to perhaps $40-50 depending on your entree (is it....RF??) or drink order.
Ambiance: clean, dark and modern. What you get at every earls, milestones and moxies. Come to think of it, why haven't they renovated the cactus on robson yet? it's falling behind the other ones with its dark and cramped wooden trappings.
You know what you'l; get when you go here, I probably will go back, it's somewhere to fall back on when neither you or your friend have no inclination to go anywhere particular...
Cactus Burrard caters to the downtown business crowd looking for a place to be seen at not too high a price. The interior is open and roomy, and it's a fun place for a Friday work lunch or after dinner drink with clients.
That being said, they know they have a captive market and the service and prices reflect that. Rob Feenie's influence on the menu is obvious - braised short ribs, the burger, inventive salads. The menu items are pretty pricy though...$30 for the short ribs is steep (they are $24 at Earls). I'd personally rather go to a cute, local, less run-of-the-mill place if I am going to spend that much on a main. I would NEVER come to Cactus Burrard on my own dime!
The food is fresh and tasty, and comes out quickly. The service is efficient and friendly, but most of the waitresses seem to be more interested in their earrings than the customers.
The notable exception to the efficient service is the front hostess stand, where they seem to not really know what they are doing. On one occasion we were told it would be a half hour wait or we could be seated outside immediately. After waiting an HOUR, we were offered the exact same table outside. Tip - if you are going for a business lunch, try to grab a table in the lounge and skip having to deal with the hostesses altogether.
Great crowd, great sound, gorgeous waitresses (they must be on the threadmill all day or good genes lol) and definitely a great place to go with a bunch of friends after a day at work. Cactus Club always reminds me of a high end club but with great food in Vancouver for those of you who are familiar with the vibe why I love the place so much. I always give attention to detail and Cactus Club restaurant always meets all my expectations. My guests were entirely satisfied with their meals and so was I. The waitress was a wow but I don't need to tell you that. I should change my name here to Blondehunter don't worry my wife was with me and she is blonde so no fear. In fact we ended up ordering wine with dessert on a second round because it was this good! The food is a bit pricey, but you do get your money's worth!
I always comment on every restaurant's restroom and this place gets a 10/10 on the cleanliness, spaciousness and decor. When I walked upstairs and saw the patio, I promised myself to come here when its patio season.
Food is aboove average. I actually threw my birthday dinner bash here a couple of weeks ago with my girlfriends. Service was good, served by gorgeous women, value was okay but I thought that the environment was a little hectic...it was a busy night. The steak I ordered was tender and juicy. Overall I recommend.
Unlike some of my friends I like Cactus club food - it is actually pretty good. I'd say their food is the best of the major chain restaurants in Vancouver. I enjoy their burgers, entrees, and rice bowls. But the problem is the value is now horrid.
Essentially what you are paying for are the pretty servers - and when you realize this, the second thought in your head is: I figure I might as well go to a "gentleman's club". Unfortunately Cactus club is now more of place to be seen than to eat,
I think it is probably a good business model so I am not knocking them. I just wish the dining experience was more like it was when it was a small shop with a few locations that just happened to have pretty servers.
Best dish: Cajun Chicken Burger
Best Server: Curly haired brunette with green eyes.
Total for the two items: $$$$ + HST
Went here with some friends on a weekday night. The lounge area was pretty packed; we had to wait at around 30-45 minutes, and decided to spend some of it outside, where it was freezing cold. Finally got a table; the waitress was rather nice and the food was good, although I'm not absolutely sure it was all worth what I paid for. The ambiance was a step up from typical Cactus Club ambiance, with some notable additions that gave it much more of a "Wow!" factor. Would definitely recommend this place and return.
Three of us went to the Cactus Club on a quiet Sunday and had a great meal - tasty food, perfect wine, attentive (but not in-your-face) waitstaff. Brilliant. We liked it so much we sought to go back the next day, something unheard of before. And how different it was. Long wait lines - we were told to go away and come back in an hour. We did. We were then told there was still no table (but we could see empty tables ...) and that we couldn't make a reservation. Most folk were just having a drink - we'd have eaten the cloths off the table. I got the impression they just didn't want the custom, or only the custom of the beautiful corporate people. Which is a great pity as the first time we went the food (even for an incredibly fussy veggie Brit) was great and this was on its way to becoming one of our global favourite places. It most definately isn't now - it is on the list of snobby pretentious and up-itself establhisments. What a pity.