Burgoo is an international stew house offering value oriented, flavour - filled bowls of comfort food.
Should have listened to the reviews on here, but visited this restaurant anyway...
The food was a HUGE disappointment, my date ordered the ratatouille which was really just a bunch of veggies in tomato sauce baked into a casserole dish. I ordered the lamb stew which was supposed to come with home made dumplings. Instead it was more like a lamb grissle stew with no dumplings.
Service was good.
Value was mediocre considering I got a big bowl of mashed potatoes and grissle for $16 and my date got vegetables in tomato sauce for $13...
The ambiance was nice, warm, cozy.
Will not be going back.
I love this place!!!! Im a regular here and it is one great little bistro for sure! My favourites are the Grilled cheese, pacific chowder , corn and chicken soup and Butter chicken. The prices are pretty fair i think. The service is great too, the waitresses are nice and polite. Parking is a little bit tough since it's on the trendy side of 10th avenue. But i usually park on either tremble street or 11th ave. Parking in the residential area should be fine, they wont tow your car.....
I went to Burgoo for lunch with my lab members. There were 8 of us, but they didn't have a table for 8. We were seated at 2 tables of 4, across the room from each other. And the server made absolutely no attempt to treat us as a group of 8.
A table next of one of our tables left shortly after we've ordered. But the server refused to move us to the other table. Our food came out at least 10 minutes apart. We couldn't talk to people at the other table.
Essentially we were groups of 4 that happened to know each other.
The food was yummy, but seemed a bit overpriced for what it was.
My grilled cheese sandwich was smothered in cheese and the borscht was tangy and flavourful. My friends' carrot soup was really good too.
It would've been a good lunch if the service hadn't had the arrogance to give herself a 18% tip for not treating us as a group of 8.
Went out with some friends to celebrate the ending of the school term. Decided to try something hearty in light of the cold weather.
Food was for the majority good. My ratatouille didn't come as hot as I would have liked it, but the flavour was great. Wasn't missing or craving for any meat at all.
seafood chowder soup was amazing.
Kentucky Burgoo had a nice flavour, although the meat seemed a tad tough.
Irish Stew a little too subtle for my tastes, especially against the Kentucky Burgoo, but was alright as well.
My only complaint was the dessert. We had the sticky toffee pudding. Far too sweet, with nothing to counter the caramel that was literally drenching -everything-. Really just swimming in overly sweet caramel.. Wish we had tried the banana bread pudding instead...
Service was solid, albeit a tad slow at times, but she covered all the stops.
Value is on par with most restaurants of this caliber. Maybe a tad better actually as the portions are fairly large.
My friend described the ambiance as "The pub from the Harry Potter movie". Take that as you will, but I found it endearing.
I used to go to Burgoo all the time, but recently moved out of Point Grey to Kits, and don't visit as often. My last two trips were quite different, however, the first was fantastic with great food and fair service and the second had rather indifferent service and mediocre food.
The good review:
This was during the summer, probably during August. The service was fine, nothing special, but the server was polite and technically very proficient. They just aren't particularly friendly - not that they are in any way unfriendly, just not very cheerful. The ambiance, as always, was good old Burgoo, basic decor with a cozy, attractive feel. Very clean, very light, etc. Value was good, not great, but good. Some of the appies are a wee bit expensive for what you get (i.e. the guacamole) but the mains are very good value. Drinks were fair value, perhaps a wee bit more expensive than the usual, but also better composed and tastier. I had a mojito which was really, really good and a beer which was served icy cold - perfect. The food I gave an outstanding rating based solely upon this visit, because my ratatouille and french onion were both delectable. So good! I love french onion soup and have gone to several places in Van specifically to try their french onion, and Burgoo's is one of the best, if not THE best. The ratatouille, which is not something I have that often, was also spectacular. I would highly recommend either of these dishes.
The mediocre review:
Unfortunately, I was disappointed when last I went to Burgoo (September). The food was fine, not as good as my french onion/ratatouille combo, but I was there at lunch so maybe the day staff are not as good? I actually had the Irish Stew back in the day, and it was better, so maybe this was a one-time fluke. It wasn't bad, just not the same quality I expect from Burgoo. The value/ambiance were the same of course. The service, however, was indifferent, cold, and almost unfriendly. She wasn't exactly rude, just very abrupt. Didn't have a smile on her face the whole time. It's too bad, because I know this is a family-owned business (at least, that's what someone told me) and as a local place they should have friendly servers to interact with local patrons. Save the ice queens for Earls/Joeys/etc.
On the whole, I would definitely recommend Burgoo, but go in the evening because the staff seem to be better (kitchen and front-of-house). And also, the owners/management might want to think about asking their servers to step it up a notch.
My husband and I went to Burgoo for Sunday brunch/lunch and arrived at 1240p. We were greeted warmly and seated promptly in a cluster of 4 tables where 3 additional parties who had just arrived were also seated. We were the 2nd out of the 4 tables to sequentially order - 2 soup & sandwich combos (these items were off the "non-brunch" menu).
Approximately 25-30 minutes later, all the other 3 tables (including the 2 which ordered AFTER us) received their food. We were noticably confused and our server eventually said that the delay in our food was because we ordered off the "non-brunch" menu. However, we quickly pointed out that one of the tables who ordered after us had ordered completely off the "non-brunch" menu as well, and received the same soup we ordered. She apologized and said it was a very busy time.
We were not impressed with this invalid excuse and asked if we could at least get our soup first. Finally, at 130p we received our soup. By the time we received our sandwiches at 140p, all three of the other tables had already left the restaurant. The food was average and certainly nothing elaborate or worth coming back for. It was definitely not worth waiting 1 HOUR for.
Our server did apologize several times and at first offered a 10% discount. I calmly said that we would be expecting a "significant discount, not 10%". She offered us the manager's contact information and ultimately, we were given a 46% discount. We were finally out the door by 2p.
In summary, BAD ORGANIZATION, BAD EXCUSES, MEDIOCRE FOOD, and A WASTE OF TIME.