Burgoo is an international stew house offering value oriented, flavour - filled bowls of comfort food.
Upon my initial visit to Burgoo Main street I was struck by how busy this new restaurant was, after dining there, I now understand why. It wasn't that everything was exceptional but I did get the feeling that the staff were genuinely interested in ensuring that I had a pleasant experience. The food too was incredibly honest, certainly a far cry from a mom and pop cafe, a giant mega chain or the slick, empty and soulless fair typically experienced in the downtown core. The food appeared hand made and as our server pointed out all items were prepared to order, not beforehand. The longer than average wait time was made up by the really good and tasty food and the servers concern for our delayed meal. I left feeling full and satisfied both in my belly and my pocketbook. On my way out the door, the hostess, my server and who I think might have been the manager all said goodbye and thank you. I don't know how many times I've left a restaurant aftering paying them my hard earned money and feeling like I was just another faceless customer...you know looking to say goodbye to someone, anyone but no one is there. Not so at Burgoo...That alone made me feel welcome, I will be back.
I've been to the Point Grey location and as it's a bit too far for me, I was excited to see that Burgoo was opening on Main. I went there with my friend the other day and I was disappointed in the lack of service and food quality.
We got seated pretty quickly. The server came within 5 mins. The drinks on the other hand took a while (15 mins). I asked for water, how difficult could that be?
The food took at least 45 mins to show up. I was getting pretty annoyed at how slow the service was. Our server didn't bother to come back to ask if we wanted more bread or anything like that. I had to keep on asking her for more water and then that wasn't refilled quickly.
When the food did show up, the mac & cheese was very salty and not to the usual quality as at the other location. My grilled cheese was cold and unappealing. Most of the cheese was on the outside of the bread. It's as if they squished down the bread and all the cheese went out of the sandwich.
I don't think there was even a manager on staff. Well, no one that seemed to be taking notice of what was going on in the restaurant.
It was not an enjoyable experience and left a bad taste in my mouth.
Whenever I drive past it seems to be busy and I've had positive reviews on the food from friends and co-workers.
The food was ready very quickly.
I found my food be very boring. I ordered the "Beef Bourguignon"
It was basically a giant bowl of mash potato topped with mushrooms, pearl onions, a small amount of beef, gravy and a ton of carrots. I was not impressed by dry tastless mash potato and the lack of beef.
My girlfriend had the soup and sandwich and was very happy with her meal.
Been there twice with my family. Each time tried something different. at the end there's no escape: Their food is just not good.
There wasn't a single dish that was realy enjoing. Not the irish stew. Not the butter chicken. not the BLT sandwitch that for some strange reason was served with melted cheese.
We'll not come back.
This is just what we all needed on a cold Sunday night. It is a small, slightly cramped restaurant but cozy and mostly warm except for those of us seated by the entrance. There was a regular cold breeze from the door as people shuffled in and out. It appears to be a very busy place although our group of six only had to wait for 15 minutes. We were all satisfied with our meals, particularily the vegetarian in our group who had the Ratatouile stew. We'll be back.
I'm another who is really surprised by the low rating Burgoo has here. I have been several times and never been disappointed. The food is indulgent and yummy (and yeah, some of it is carb-heavy, but it's comfort food.) Highlights: the fondues are incredible and the soups always rich and tasty. Those complaining of the expense are way off base, in my opinion, as the prices are right in line with other options out there (and cheaper than the blah chains like Cactus Club.) The service is so refreshing -- there is no snotty hipster attitude here, it's just friendly, warm, and welcoming, if a bit slow on occasion.
Burgoo is a welcome addition to Main Street. It's different in menu and atmosphere, and has yet to disappoint me or my friends. Highly recommended.
I'm really surprised by a lot of these reviews. Some friends and I went to Burgoo last week and had a great time. All the members of the staff are extremely warm and friendly with lots of hellos and goodbyes and thank you's all night long. The service was regularly attentive with constant water refills, good table maintenance and in general just very personable and friendly. Both our appetizer and main courses came up in ample time. The music was a little loud but otherwise the atmosphere was quite nice and homey.
Also, I'm shocked that someone would find the food at Burgoo expensive and carb rich! I was quite happy with the value as the portions are huge! Also, $12 for a sandwich and salad is pretty much the going rate at most places. I don't know where this person eats normally, especially if they're getting steaks for $14. White Spot maybe?
I've had the grilled cheese sandwich and it's absolutely amazing, made from three different kinds of cheese on big pieces of baguette and served with a lovely strawberry and goat cheese salad with homemade dressing (no packaged dressings, yay!.) Also, there are plenty of low-carb options on the menu such as the appetizer antipasto plate we had which was extremely generous, loaded with fresh, nutritious veggies and cheese. Also, what's so high carb about a soup and salad or the Ratatouille that one of my friends had which was delicious and virtually carb-free! If someone wants meat and potatoes, they can definitely get it at Burgoo, but there's plenty of other options as well. This person should stick to Subway if they think Burgoo is overpriced.
I will most definitely be back.