We have been longtime customers of the other 2 Biercraft locations. Since the UBC location opened we've been there twice, the most recent time was last night. We had friends come-in to Vancouver and we're looking for a place to go for dinner and drinks.
When we arrived the host table was empty so my husband went to locate a person to assist us. When the host came to the door she asked our name though the restaurant only seemed 1/2 full. She then went to see if there was a table ready for us and we were seated. After 10 min. we had a server approach our table, leave glasses of water and say nothing. After 10 more minutes the host that greeted us at the door and seated us came to the table to ask us if a server had taken our drink orders. When we told her that our drink orders hadn't been taken she stated that she was going to take them since our server was MIA. Once the drink orders were in, a different server came to let us know that she was also going to be a server for our table. We placed our food orders with her ordering; wings, calmari, baked Brie, fish tacos and beet salad. We also orders ribs thought they were not in stock on a Saturday night at 7:45pm. All the food arrived in timely manner after it was ordered and was of good quality ( as it should given the price.)
After our food dishes we clear we orders another round of drinks. Once they were finished the focus around us seemed to be on cleaning. We were not asked if we wanted another round. We sat waiting for 20 min. With the server not coming back to the table my husband went back to the original woman who sat us (she was now behind the bar) to let her know that we would like our bill since we had been sitting with empty glasses and we wanted to settle our bill and move onto the next place. My husband let her know of our displeasure with the serve. She acknowledged what he had said by saying "ok" though didn't ask if we wanted another round.
This place has potential to be so much better. We are not students and are professionals out for the night. The next place got the money from us the Biercraft could have. Improving customer service could go a long way.