Family Italian restaurant on 10th where Perfetto Pizza used to be.
I have been looking for a "weeknight italian" restaurant in Vancouver for a long time, this place opened up where Perfetto Pizza used to be on 10th, so we gave it a shot. Overall, it was quite good, has a very accessible menu of pizza, pasta, and a few mains, the pizza was average (but better than any other pizza place nearby) the chicken was very good, and the service was very good as well. Mains around $15 for pasta or small pizza, $30 for meat entrees. Over all, it is definitely a place we will come back to visit, and seems like a definite possibility to become that "weeknight italian" place we have been looking for.
We ordered from this restaurant through OrderIt.ca, for home delivery. Upon receiving our order, we noticed that our two desserts ($14 worth of food) were not in the bag, despite the fact that they were listed on the receipt attached to the bag.
We phoned the restaurant, who completely refused to accept any responsibility for the error, and advised us that we would have to seek a refund through OrderIt.ca. We told them that we did not want a refund, we just wanted our dessert, and they said that they do not deliver to the downtown core. The person we spoke to on the phone was acting as an intermediary between us and the owner/boss, and refused to pass the phone to him so that we could actually speak to somebody who would be empowered to help us.
We finished the conversation and proceeded to call OrderIt.ca, whose customer service office was closed. We phoned back the restaurant and advised them of this, and they still refused to make good on their error. We have paid $14 for an item that this restaurant omitted from our order and now refuses to provide to us. They will not give us a refund and claim that they have no responsibility whatsoever to fix the problem because we did not order directly through them.
HOWEVER, it was the restaurant that received and packed the order, and the order (including the receipt) specified that there was to be two desserts. This was the restaurant's error, and not an error of OrderIt.ca.
A good restaurant would have done what they could do to fix the problem, even if that meant going outside their delivery area to make good on something they were supposed to provide. These guys were not only rude and unhelpful, but did not take responsibility for a grievous error that has resulted in a customer being charged for items they did not receive.
I would NEVER eat at or order from this restaurant again, and I certainly hope that OrderIt.ca will cease its dealings with this dishonest business owner.
And for what it's worth, the food was completely mediocre, which only added insult to injury.
This is the second time we have eaten at the Bella Roma this week, so that is a recommendation for a start.
Both times we wanted to eat in the Tenth Avenue neighbourhood of Point Grey.
The first time we were taken there by our French friends who did not want to eat in the "Provence" restaurant because they were returning home to the South of France! Plus we did not have a reservation.
The decor of the Bella Roma was inviting and clean, with subdued but adequate lighting. The diners do not feel they are "on stage"; the atmosphere is quite private. Even though it was quite late on a week night, we were welcomed in and given a lovely table.
The server was charming, patient and attentive. (She did NOT smell of perfume!)
The chef and owner was friendly and good-humoured. (See previous reviews!)
We were immediately served with a complimentary little appetizer.
Three of us had pasta dishes --- delicious and filling and the others opted for pizza. They said the pizza was very good but maybe the crust could have been thinner. It looked thin to me, but maybe in France it is twirled in the air more!
When we returned this evening with our family, we tried different pastas and all were satisfactory.
The entrees look good, but our family seems to crave pasta, and the pleasure of eating out is that everyone can order a different dish. The clientele was a mix of families and couples with enough space for us not to be elbowing each other.
This is a good place for lunch or dinner and to entertain others in comfortable surroundings.
We hadn't been to Bella Roma in a few weeks, so gave it a try last night. My husband loves the calzone and it was as good as ever. I had chicken canneloni with prosciutto, and the ground up chicken and prosciutto didn't work. I kept picking out pieces of gristle. Also, it was served in a little oven dish with no garnish at all, just a dish on a plate. The complimentary bruschetta was very good.
When I was handed the menu, it smelled so strongly of cologne that I had to ask for a new menu. Then I realized that it wasn't just the menu, it was the waitress. She had doused herself in scent. Every time she walked by I wanted to gag. Having an overlayer of someone else's perfume choice isn't the best way to enjoy a meal, so we ate our main courses and didn't linger.
I think this place is having an identity crisis. Is it a pizza delivery place, a neighbourhood place, or, with the grand piano, is it trying to be something more? Personally, I think the piano adds nothing. It's too much noise in a small space. And, as another reviewer noted, the bottles of Kirkland brand olive oil set about as decor are a bit jarring. They need to concentrate on good food and good service and people will come.
My husband loves this restaurant and I liked it at first. I don't think we'll be back, though.
I have been to Bella Roma several times now because i love the food!
Having eaten Italian food around the world,i 'd have to say that the pasta dishes there
rank in my top three favourites. I had Linguini with meat sauce and olives on one occasion and Linguini with clam sauce another time . The pasta and sauces were très yummy !
I had the same waiter both times and he was tuned-in to the service and efficient but down to earth and fun to talk to. I don't drink alcohol but he always kept my water glass full.
That's one of the things that bugs me if my glass isn't kept full..Because I'm not a wine-buyer there's a tendency that my water-glass can get ignored.
Being a pasta-lover , i thought that it was great value.
It was moderately priced but for excellent food.
I have a fairly good appetite and felt like i just ate a meal afterwards.
I really liked the atmosphere. its a cozy,candle-lit ,warm place.
I enjoyed watching the cook ,who happened to be the owner on one of the nights.
Afterwards he came to my table thank me for telling the waiter that I loved the food.
No wonder , he grew-up and was trained in Italy.A very friendly guy and
he even offered me a comp. brandy . I left with the feeling that I had been to a friend's for dinner.
One knock ; the lights were too dim to read the menu.
This is probably the worst dinning experience that I have had in Vancouver. I ordered the "special" ravioli stuffed with roasted garlic and Gouda cheese served with a cream sauce. Once the ravioli arrived it looked way too similar to a ravioli I've had many times: COSTCO ravioli!. Yes, this ravioli tasted identical (and looked identical) to the one that COSTCO sells, expect that the ravioli that COSTCO sells says that it's roasted garlic and brie cheese, but believe me, they tasted the same, and to make things worse, the creamy sauce that came with it was super dry and tasteless. This price for this plate was $14.99, but in COSTCO you can buy two packages of the same ravioli for $10.99! This is not acceptable at all since the food tasted bad and on top of that it was super expensive!
The only reason why I didn't complain in the restaurant was because my parents in law had chosen and invited me for dinner at this restaurant, thus, I didn't want to make an scene in front of them.
In addition, the deco in this restaurant is horrible and they have olive oil and balsamic vinegar bottles bought at COSTCO (how do I know that? well they were bottles with the Kirkland brand; yes, I'm not making this up).
It's a shame that the owner and waitress taking orders over the phone are such idiots, because the pizza is genuinely good. Ordered from here before and gave compliments to the owner and chef, who seemed like wonderful people during my dine in experience. A couple of weeks ago I ordered some delivery from them. The first thing that went wrong was the girl who answered the phone, she provided me with the absolute WORST kind of attitude I've encountered and I would honestly rather spend half an hour speaking with a telemarketer than have to go through her again. She answered, said hello then put the phone down without asking me to hold. I could hear her in the background talking with another employee and after leaving me in limbo for a solid 3 minutes I hung up. I called back and she answered again, when I told her what happened, expecting an apology, she just said "Oh. What do you want?" ...Seriously. So I tell her my order and she doesn't even read it back to me after to confirm everything that I asked for, so I asked her to read it back. She only got one of the four items right. Great. I asked her what my total came to and she just said "30 minutes" and hung up on me. I called back, in complete shock, and said "HI, I JUST CALLED HERE, CAN YOU PLEASE TELL ME MY CHEQUES TOTAL?" TO which she hung up on me again. Fine. Whatever.
I wasn't even expecting the food to come and to my honest to god dismay, it arrived; not thirty minutes later though, but an hour and a half later. The delivery guy was the only person to give me a straight explanation and an apology on the poor service, that's about the only saving grace here. The pizza was good, and like I said, it's a damn shame that it was, because I'm really going to miss it since I'm never ordering from Bella Roma again.
I called and asked to speak to the owner, who I once thought was a lovely man, only to be given excuse after excuse, no apology.
There are places with better pizza out there, that DOESN'T come with sh*tty service.
We find Bella Roma to be a good weeknight treat. The pizza is very good, they have a decent wine list, and the service is friendly. The owner/manager often brings over little treats or has suggestions on wines that are a good value. We've always eaten in, so I can't comment on the reviewers who have complained about phone orders.
The music is too loud, the owner seems rude and unprofessional. Pizza is good for take out I guess, but expensive. (22 dollars for a pizza with almost no toppings) I would not recommend this place. A friend recommended it to me and I will not be going back. My friend also agreed that the service was awful, but thought the food to be good.