You know the coffee cards, you collect several stamps or hole punches and then you get a free one after all the $$ you've spent. It is gratifying and makes one happy to know that you have a free coffee for when you don't have a lot of money. they come in handy.
so i had one for bean around the world. i had 'bean' to this location a few times and had used my card to collect towards a free coffee. After it was finally filled up, a few months later I decide to go to the cafe to redeem my free yummy coffee.
Was I ever in for a shock. the lady who was working behind the counter insisted that the card was not stamped at her store and that i had several stamps from other stores. So she was not going to award my free coffee. So I said thanks, I would take the card up the street to the other bean around the world as THEY will honour the free coffee. So instead, reluctantly the clerk offered me a 'small' coffee for the freebie. well sorry, small is not enough for this big boy. I asked for a large, she said no so I started to leave and suddenly her mind changed to yes, here is your coffee.
Then the kicker. She stamped the 'free' coffee on my card but decided to ask me AGAIN to see the card to make sure that she validated the free one so I wouldn't be able to 'scam' and use it again at another location. there were customers in line and she was doing it simply to mess with me.
so here goes messing with bean around the world. i have been a valued customer for over 20 years. i had 3 coffee cards in my wallet. before leaving the cafe i decided it was better to tear up the coffee cards and sprinkle them in the coffee shop like confetti.
I made my entrance for the last time and my exit for the last time at any bean around the world location. This same company (different store location) had the audacity to attempt to charge customers more $$$ during the olympics - joining the rest of the scavengers who tried to rip off people who were here for the celebrations. they didn't succeed as the media pounced and that was the end of that.
needless to say, find another coffeeshop - there are lots of them Kafka just opened and far better. going there in a few minutes and will wave through the window to the rude lady from Bean Around the World 12th and Main.
I happen to visit the Bean Around the world on Main and Broadway and was shocked to notice the stark contrast between this one and the other one down south on main. I would recommend the Silk Brownie, Green berry cookie and Carob bar organically made with all natural sugar and ingredients. Just wondering why other bean around the world don't carry it. Though it has the modern look compared to the other counter part I think its a good place to hang out.
Now with such a low rating, you must be thinking , "ah some cynical lunatic who only sees the bad in people and probably had a bad experience and will now take it out on the whole restaurant". For the most part, you might be right. But I thought it'd only be fair to let others know what my expereince was -- your mileage may vary.
I rarely ever write reviews, but I've never had such interesting customer service. I thought I'd let others know.
I saw this place a few times, but never got a chance to stay.
I walk in, it's packed - pretty good atmosphere. Everyone's on their computers.
I move two tables together because I'm going to have a friend come over.
I then walk up and buy a $3.25 water that comes out to $3.92.
When i go back up to ask about the wifi password, the guy doesn't look up and points to the wifi policy
It says $4 minimum.
I bought $3.92 i told him.
him: "it doesn't matter, it's the policy"
I wasn't sure if he was joking or serious.
He then says, in rude/condescening (slightly pompous) way, "also, if you're going to have two tables, you're taking away another customer, so you'll actually ahavehve to pay $8 minimum to use Wifi."
I was like.... are you serious?
Turns out he was.
He wasn't even nice about it. He wasn't understanding. He wasn't even sympathetic.
He then goes on to say. "because you're taking away a potential customer. You want to leave? go ahead. You don't have to stay here, I'm not forcing you, you can go anywhere you want. Go to waves if you want free internet Do you want me to refund your water?!?"
I then asked him If it would be okay to just let me use internet this once, since I didn't know - he said no, it's the policy.
I then asked him for his name, and he wouldn't give it to me unless i gave him mine & my number (fair enough i guess).
great vibe, but I don't agree with their stance on treating customers who fell $0.08 short of their minimum purchase with contempt, and telling them they can leave instead. Also found it surprising that he said i would need to pay $8 because I was saving an extra seat for my friend who was coming in 15 minutes...
Also, I totally understand that costs are an issue, that you see cheap students a lot (i'm not, i'm a young working professional now), and that you have policies. But maybe explaining it to your customers in a less condescending , more friendly manner would also help to boost sales. Learning from starbucks in this regard might help - if a customer comes back and complains about a drink baristas are trained to give them a free drink ticket, and make it over for them.
They argue that the cost they will loose in giving the free ticket + drink will win them back in the long run because they'll keep coming back.
Anyways, just my 2 cents.
Also I'd totally understand if I was some guy who walked off the street, was overly annoying, got a $1 coffee and was trying to use your internet. But seriously, I suggested this place to my friends (so therefore brought you an EXTRA customer).
Ironically, I'm using their internet to write this. So yes, I did stay. Got another coffee in fact.