BC Sushi, fomerly called Yukiyama, is an all you can eat Japanese restaurant on Broadway in Kitsilano. They also offer an a la carte menu.
Since writing-off BC Sushi three weeks ago, I've meant to submit my own review. Tonight, having ordered from it's neighbour, Temaki Sushi, I have been reminded of why I should never have given BC Sushi more than one opportunity to keep me as a customer. (I'm sticking with Temaki. MUCH better!)
If you've read other reviews about BC Sushi, you'll have noticed the consistently-shared opinions of others:
* terrible service.
* incredibly rude owners & servers.
Believe it. People have not exaggerated.
I work in a nearby office, where many colleagues order from BC Sushi due to their economical AYCE fare & generous bento boxes. Sometimes, we dine-in (the noisy, shabby digs). Other times, we order for pick-up. Since December, I've probably spent about $200 at BC Sushi, both dining in and taking out.
Every single time: rude service, dismissive owners/servers, whom seem to treat their customers like a herd of cattle. No "please", no "thank you", no smiles, no warmth, no acknowledgment of returning customers, being grunted at on the telephone, and just ... an over-all lack of consideration.
Upon my final experience there, picking-up a take-out order, I was treated as though I had "interrupted" a conversation between two young, Asian women (conversing in Mandarin or Cantonese). Upon "interrupting" them to pay for my order, they continued-on their conversation, looking at each other, grabbing my cash, and plopping my change onto the counter. No "please", and definitely no "thank you". All while the older woman (owner?) stood there ... ignoring me too.
As I stepped-back and said, "You're WELCOME! Rude!", they were too busy chatting to each other to even notice my obvious, emphasized comments. They had my money, so why should they care or listen, right?
Returning to work, pissed-off, eating my "so-so" order, I read others' reviews here, printed several pages, and highlighted others' comments about "terrible service" and "rudeness". I also wrote an accompanying letter, stating my disgust, letting them know that I would not be back.
After work, I walked back to BC Sushi, and presented a yellow envelope (my letter & those reviews) to the older woman, enforcing that I'd ordered from her business for the very last time. She played stupid, asking myself, "When did this happen?"
Hello! She'd stood right there, next to the rude girls, a mere two hours earlier. She didn't recognize me, probably hadn't noticed their blatant rudeness (because she herself is, at times, rude too) and offered a weak apology.
Nope. Not going back. Their sushi isn't anything to write home about, the restaurant itself (old booths from Binos, dirty, noisy, tacky) is extremely unappealing, and no self-respecting person should ever patronize a business with such rude, ungrateful, dismissive owners/employees. They don't deserve to receive my money, nor does ANY customer deserve such unacceptable rudeness.
Temaki Sushi: I've been a customer for five years. Excellent people, good sushi, warm, inviting, clean ... everything that BC Sushi never has been, nor ever will be.
Had a dinner on Tuesdayw/my friend in BC sushi all you can eat,and i order the sushi and food to the server,the food come in my table not so long and the sushi is fresh and kitchen is hot and i repeat order everytime,it come very fast,amd the services is good,the server always behind the table and pick your empty dishes,so i can say the price is reasonably,food is fast and services is good,i will recommend to my friend in this sushi place.
Yes I agreed, they are “Horrible service, missing ordering, and expect tips? No way”. eating here is kinda like fried chicken - the 1st bite is good and then it's all downhill from there. as a matter fact - it is difficult to discern the delicate tastes that truly good sushi embarks. there's also the likelihood of OVER-consumption
The service is pretty atrocious, even for all-you-can-eat. Staff is usually running back and forth and they constantly need to be reminded regarding orders, requests for refills and even the bill. With all that stress on the floor, not mentioning the sometimes rowdy customers they have to deal with they can be pretty sour
I, like some other reviewers, have the luxury of having visited this restaurant in the past and present, and, as such, I can give insight into the restaurant.
I eat A LOT of sushi. Not just maki, but sashimi, nigiri, chirashi... you name it.
Sushi is an art form and a food. Now, AYCE sushi bars do not necessarily have to honour the art... but all sushi bars must honour the passion.
BC Sushi no longer bears the passion that drew me previously.
Service with a smile has been replaced with service with a snark, and the food has deteriorated in quality along with the ownership.
It saddens me to say that I will no longer be frequenting this sushi den when I have such a host of selection in this beautiful city which affords better pricing and service.
I've been to enough All You Can Eat restaurants to be able to rate them against each other. The food here was alright, but the service was atrocious.
My friends and I had to wait for a table to open up despite an obvious section being free. We were never offered tea (which is usually what is offered before water).
Our first order came relatively quickly, but was never completed. Our second order tried to compensate for the fact that we never received the rest of the first one - however we waited more than 30 minutes for the second order to even show up. Even then we only received one or two items out of the several ordered.
When we questioned the server about it, she snapped at us that they were backed up but we would receive everything.
Last call came less than the 1.5 hours that we apparently have to eat ALL WE CAN EAT. In our outrage, we questioned again where our food was, and they said it was coming. We made an extremely large order for our last call, guessing we wouldn't receive any of it.
Sure enough - nothing came, and as we questioned another server, she snapped at us that she didn't know anything, too bad, it's time to go.
My friend asked for the manager upon payment and explained that the reason for not leaving a tip was purely based on the lack of service. The counter girl then replied with a snarky response, "Do you realize how backed up we were? I'd like to see you try".
I have been to enough busy sushi restaurants, and this restaurant was far from overloaded. There were still empty seats around. I will never go back here, and I hope you save yourself from this terrible experience. We only got half our order, and paid more than if we got a la carte. Regardless, the service was unbelievably terrible and the comments were uncalled for.
I've been dining at BC Sushi ever since its Yukiyama days and oftentimes would go once a week on a regular basis. I've always like the taste and quality of the food and the price has remained steady while other sushi places charged a bit more for all-you-can-eat. However, everything changed when I went for all-you-can eat last night. I know I'm not supposed to talk about health violations in this review (should be reporting to Vancouver Coastal Health which I work for), but I am more disappointed in the manager's services than the initial problem I encountered with my food. I found something in my food and pointed it out the the male manager (so far haven't had a problem with the female one) and he did not say a single word and just took the dish away. He didn't even look at me. He mumbled a few things to the chefs then came back (I was sitting on the upper level by the stairs) and he didn't have the courtesy to walk up the full 3 steps to our table and just threw down a new plate of oysters. Not a single word. I finished my meal and tipped over 10 percent still (normally tip 15%). Although I was deeply unsatisfied with his service, the waitresses there all work so hard and it would be unfair to strip them of their hard work. I guess I'm writing this because I was such a loyal customer and have always recommended BC Sushi to people I knew. All it takes is one really inconsiderate person to ruin the dining experience. It's really unfortunate because I was a loyal customer and now might never go back.
Compared to all the other AYCE restaurants, BC sushi had really good service. The waiters were nice and friendly and were always there when called.
The food was ok though, not the best. Some slices were way too big or way too small and the fish didn't taste that fresh.
But all in all, BC sushi was alright.
I realize there may be a few people that gripe about the service at this restaurant, but if you were to wait a few minutes, i.e. have a little patience, you might get what you want.
Personally, I have never really had any issues with the quality of the food or the service and my wife and I used to go to the Sushiya on Granville. We decided to try going to BC Sushi as we didn't feel we needed the charred meat part anymore and we have actually seen the selection and quality of BC Sushi's offerings increase.
The other thing that's good about BC Sushi is that they offer both wild and farmed options which many other sushi places are often evasive about.
I guess the only small thing that I'd like to see them add to their menu would be things like Natto or Tempeh, as they are nice offerings for the vegetarians and can make for good eating and intestinal happiness.
All in all, they're a solid 3 stars across the board and could work their way up to 4s over time.
I have only had take-out there, but it was fair. Nothing outstanding, the inari rolls are great, as well as the kappa sushi. But how can someone mess those up? We received our take-out in good time, even though the place was packed and there was also a line-up for take-out. I recommend calling ahead for take-out.
If it weren't for the fact that its so close to UBC I doubt I would even be stepping foot in here. Sure, its all you can eat, but if you are leaving still feeling hungry, the name kind of defeats the purpose, amirite?
The occasion for coming here was after school lunch. I don't remember the quality of the food being so bad. The sushi is very low quality and I don't even have very high standards when it comes to an AYCE place. My salmon roll was badly done and had way too much rice for my liking, just to fill you up I suspect. The nigiri was an even bigger disappointment.
Not so sure I should continue compromising quality over quantity, just for the sake of my wallet. Health comes first?
did the AYCE thing - they have two separate menus - one for $10(something) without Sashimi, and $13(something) that includes sashimi (albeit 3 piece salmon and 3 piece tuna type AYCE).
I'll give them the benefit of having some big portions... sushi is of regular size compared to other AYCE places. They have plenty of cooked items for those who don't eat raw fish.
But that's pretty much where it ends. Once we were seated, no less than 2 minutes two people with "manager" on their nametags start asking us what we want - we barely settled in. We asked whether they had any slips or anything like that to write on - they tell us they just key it into their PDA's. "You can write what you want on your napkin." Fine... but what dining establishment manager tells you THAT?
First piece of fish I put into my mouth was a piece of snapper. WARM. Same with the salmon and tuna (which was MUSHY from being out too long). Decided to stick it out with the cooked stuff. Decent cooked foods - but the sushi rolls were of semi-decent quality. Don't have stomach cramps - yet. Therefore I question the fish.
Previous reviews talked about "hit and miss service". I agree. The managers will try to kick you out - the AYCE menu says the sitting time is 1.5 hours... and by the first hour, they're telling us this is the last call. HUH? Nobody else out there does that - and don't try to blame it on the definition of "last call" either... I can understand it if the kitchen closes at 2pm, that's fine, I can understand staff need a break too... but to say that this is the definition of "last call" is uncalled for.
Food's not bad for AYCE prices - good selection, semi-decent quality which is hit and miss - but the service - forget it. If you want decent service - look for the younger waitresses in the 20's. They work hard, and they try. The older, 40+yr old managers, forget it. They ruin the experience right from the time I sit down.
If I'm being served by the so-called managers, forget it, I'm bringing my business elsewhere. But if being waitressed by the younger girls, who try hard and bus the numerous dishes we had, I'd definitely reconsider.
Went there recently and I think it's the first time I've been to a late night AYCE where the chopped scallop roll actually tasted FRESH even though it was 10 PM at night. So kudos to them for that. Their other raw food was fresh too.
Service wasn't the best as our waitress kept on impatiently looking at her watch and kept on asking "That's it right? That's it? This is the last call. That's it right?" I really don't know what her rush was as other group of people JUST sat down and obviously the restaurant wasn't closing at that moment. Also, our group didn't even order that much and half of our second order didn't even show up. ... so the service here seems the same as other AYCEs. but who goes to AYCE for the service right?
We have both dined-in and gotten takeout, and the takeout was a much more enjoyable experience.
We ordered 3 types of sushi for takeout: salmon tempura, yam tempura, and BC roll. They were very very delicious and well made with lots of fresh-tasting fillings. Plus the bill only came to $8 because you get 25% off for takeout!
Dining in was a different story. The restaurant was dirty looking and the lights were dim. Service was okay, but a bit on the rude side. I don't understand the bad service these days. I wasn't even comfortable sitting in the chairs because they seemed unclean. I ordered noodles and they were greasy and bland. My friend ordered a combo and it was just okay. We would definitely go back for takeout sushi, but not for dining in.
Went to it a couple of weeks ago with some friends...and expected to be pretty happy.
Food: Fish is NOT FRESH! Omg...I had a tummyache afterwards and that was so not fun. the fish was really fishy smelling, and I absolutely LOVE love sashimi, so needless to say, I was pretty disappointed. However, the beef sashimi was fantastic so we ordered loads of the stuff. Rolls are really yummy too. I suggest the House Roll. But it's the fish that really turned me off..how can a Japanese restaurant run the place with fish that's so smelly and fishy?
Service: Our servers were pretty nice and got all the stuff we wanted pretty quickly, which was more than I expected since I read about the horrible service from all the other reviews here. The only thing that bothered me was the fact that there were a bunch of dishes that we had to reorder because they never came. There was one particular dish that still had not arrived to our table an hour after we've ordered it so we just told the server to cancel it (I swear, they just lost the bill or something).
Ambiance: It's like any other All-You-Can-Eat Japanese restaurant. Nothing to brag about but nothing to really complain about either.
Overall: I'm not sure if I'll come back because it's kinda out of my way to go there for smelly fish but yummy rolls. The price is reasonable since I had enough rolls and beef sashimi to make up for the other sashimis that I couldn't eat due to the fishiness. And if I were to drive all the way down there for all you can eat sushi, I would most likely drive a lil farther to get to Tomokazu instead.
The biggest fault of BC Sushi isn't even something you can blame on them. They are really busy! Lines are regular, and you better come prepared to wait a bit if your party is bigger than 2.
Food wise, it's decent. They prepare some rolls ahead of time, such as cali rolls (I've even gotten on that still had frozen "crab" meat in it). Nigiri is good though, and tastes fresh.
The place feels a bit grimy though, and the seating is old and the plates are very dated. Still, worth checking out if you're a quantity over quality person!
Amazing everyone expects a 5 star performance from an AYCE. All I know is that they have geoduck, hamachi, uni, and red tuna on the AYCE menu which almost no other place does. I don't see why people would be going to AYCE for service, so I couldn't care as long as they have fair variety of food. No problems with the food selection especially when it comes to the premium stuff so I can't complain. And the hot food is equal to if not better than most other AYCE.
Great deals on take-out (25% off on pick-up!) and AYCE late-nite. The service is poor but I keep coming back because the food tastes good and is comparable to other Japanese restaurants, and is also cheap. For ayce, food is brought fast and hot. But sometimes they totally skip out on your order and bring half of what you requested. Beware of a young woman who works at the front - she doesn't smile and has a bad attitude.
This is one of my favourite all you can eat sushi restaurant in lower mainland area. The quality of food is great and the prices are reasonable. Service is just solid, not great not terrible. Parking is not easy.
BC sushi has good selection of sashimi to try during the dinner. But I think it really isn't worth my money unless i plan on eating only expensive sashimi for whole night. I found 2 strands of hairs on 2 different green salad. The kimchi was sweet and sunomo was rock hard.
Their washroom is the most disgusting place on earth. I dont know how they are still operating under this dirty conditions.
For the money's worth, if you really crave sushi then go for lunch. you can pay 2 dollar or so for sashimi unless you are one of those ppl who just love eating variety of sashimi.
Service is decent but the waitor and waitress are awfully rude and throw dishes around when food is there.
I don't recommend going there for AYCE
My favorite all-you-can-eat sushi place in all of greater vancouver. Service isn't as bad as it seems on *MOST* days. Sometimes it gets quite bad though. The only problem is the atmosphere you're eating in. It's a bit gloomy with the dim lights and dirty appearing in some parts of the restaurant. However, the food is amazing. Some sashimi problems occur every once in a while when they're using food from a few hours back. The temperature of it kills the taste, but the rest of the menu is consistent and lovely.
Recommended strongly for AYCE lovers.
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