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Vancouver Restaurant Reviews
Akira Sushi1069 Denman Street, Vancouver
Creamy Tuna Sashimi
By doughgirl of New Westminster (45 Reviews)
Submitted Wednesday, September 21, 2016 - 5:58pm [Dine in]

We tried the Salmon Tempura Roll, Sunset Roll, and Mango Paradise Roll. All yummy! The kids loved the Takoyaki. My favourite was the tuna sashimi. So creamy!!
We visited before 6 p.m. on a Tuesday. Apparently if you come later, regardless of night, you have to wait for a table.
We received appropriate attention from the server. Our visit was very pleasant.

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Guu Otokomae375 Water Street, #105, Vancouver
The worst Japansee restaurant
By Harry Lu of Vancouver (1 Review)
Submitted Wednesday, September 21, 2016 - 2:57pm [Dine in]

One of the worst Japanese food restaurants in Vancouver. Waited for abut one hour after order. The staff do not quite understand English. The food is expensive and tasteless. Had diarrhoea in the next morning after the dinner. The restaurant even does not provide ginger for sashimi and don't provide soy sauce at table.

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Red Pagoda, The1130 W Pender Street, Vancouver
A pleasant surprise
By cashlezz of Vancouver (1 Review)
Submitted Saturday, September 17, 2016 - 10:42pm [Dine in]

Tucked away behind the tax center and coffee shop was this unassuming Vietnamese restaurant. We saw the sign on the sidewalk and decided to come in. As we opened the door, this delicious smell of pho came rushing and I instantly started to drool haha. The place seemed adequqtely clean and cozy. We were seated almost right away. We saw this amazing looking plate with all kinds of rolls and grilled meat two tables down and decided to order the same thing to share. The plate was called the share plate and oh boy was it big, and delicious too. My friend decided to bring some home. I ordered a sate peanut soup for take out since that's what the server recommended. It was absolutely incredible! I don't know what's in it- but I assumed that it's peanut butter and beef broth. The portion was pretty big too. Definitely gonna order here again!

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Tandoori Palace1439 Commercial Drive, Vancouver
Bad Indian food with a complimentary staple pin in the food
By Kash666 of Burnaby (11 Reviews)
Submitted Thursday, September 15, 2016 - 7:31pm [Delivery]

I am a regular at this spot I usually order delivery but have been there umpteen number of times. The place is dinghy not very clean but since I loved the food I ordered instead if going there. Since the owner and I are from the same city I like the food there, however for the last few times we ordered the food wasn't good. I called the owner and he explained the chef was new etc and u said no problemo. I ordered food last night and it came unusually fast, hmm I thought! My and my girlfriend starting eating and the food seemed as if it was some
Leftover from an Indian buffet, slimy and not tasty it smelt weird, so I thought intake the last bite and call the owner the next day (As they were closed), however my last bite was the nastiest where I bit on a staple pin and it felt as if I had broken my tooth!! Was very painful so I called the owner next day and informed him about it reminding him that once I found a nail from a kitchen appliance in my food. Since we are from the same city I thought it was a genuine mistake but this is not the first time and the food is REALLY bad now unlike before!! Real bad value for money and crappy food as the owner doesn't simply care

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McDonald's1610 Davie Street, Vancouver
So filled with cigarette smoke we had to wait outside
By Olives of West End, Vancouver (1 Review)
Submitted Wednesday, September 14, 2016 - 9:13pm [Take-out]

There were 2 employees smoking under the air intake causing the store to fill with smoke. It was BAD. Smoke was blowing in from the AC vents and even though we moved 4 times we eventually had to leave the restaurant as it was full of smoke. Think smoking in the car with the windows up. We told them they were under the intake and the store was full of smoke but they stayed there and kept smoking.

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MASA Japanese Restaurant1414 W Broadway, Vancouver
Appalling customer service
By brettd of Vancouver (1 Review)
Submitted Wednesday, September 14, 2016 - 5:45pm [Dine in]

I ordered the teriyaki lunch special and a bottle of hot sake.

In spite of the fact that their menu states that the meal includes three side dishes and a miso soup, I only received some dry teriyaki chicken on rice and nothing else. I tried to be patient, but I was on my lunch break and after 20 minutes I asked for the rest of my food and my drink (I am a regular customer and order this meal all the time, so I know what is supposed to be served).

The server eventually brought me my sake, and a takeout container??

I would have tried again to explain myself, but for some reason, the sushi chefs (I was sitting at the bar) thought the situation was funny and began verbally ridiculing me in front of the other customers and making fun of the fact that I was drinking sake.

I was so angry and humiliated that I simply walked over the the cash register to pay and leave.

When I tried to explain to the woman at the cash register how angry I was at the way I was treated and the fact that I had only received half of my food, she just stared at me and made no offer to correct the situation.

I eventually paid full price for half a meal and some of the most disgraceful customer service I've ever received.

I used to be a regular at this restaurant and have written several very positive reviews about Masa online. Today I have decided that not only will myself and my family never set foot in this restaurant again, I will also be going back online and re-writing my reviews to let other potential customers know exactly what happened today.

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Portobello Ristorante1429 W. Broadway, Vancouver
Would rate higher, but server screwed up our order and handled it very poorly
By RyanH of Kitsilano, Vancouver (1 Review)
Submitted Sunday, September 11, 2016 - 4:07pm [Dine in]

Food was good, atmosphere was nice, staff were friendly. Giving this place 1 star because they screwed up our meal and handled it very poorly.

We were brought the wrong food, we agreed to eat it out of convenience, waiter thanks us and says "I'll take care of it" multiple times. We finish and say we're not interested in dessert, but the waiter brings us a tiny lemon meringue tartlets anyway and insists we eat it. Bill comes and we're charged full price for everything. I ask the waiter what he meant by "he'll take care of it" and he said "Oh I meant like a dessert or something" even though we told him many times we did not want a dessert. I pay the bill (by VISA) and the second I hand the machine back to him he says "I spoke with my manager, we'll comp your meal". "Oh you finished paying already? Come back next time and we'll do something special for you."

We will not be taking them up on that offer.

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Famous Warehouse, The989 Granville Street, Vancouver
Horrible service, NEVER going back.
By Cassie_P. of Vancouver (1 Review)
Submitted Tuesday, August 30, 2016 - 12:38pm [Dine in]

My friends and I waited for an unnecessary amount of time. I understand when a restaurant is full and the staff are busy; however, the staff were plenty 'chill' and I saw 2 empty tables with a few cups. I guess that signifies "No, you can't sit here yet because we're too busy to clean up a few cups." The wait got so bad, a few behind us went in and sat at the bar because those tables weren't going to be cleared anytime soon. We finally sat down, had a look at the menu, and a waitress named Bianca came, she was friendly until she found out my friends and I were under 19. Which is why she got annoyed when we said that water would be fine. Then she asked us for our orders but she spoke with lightning speed, and we could barely make out what she was saying from the loud music. My friends and I confusedly answered all her questions i.e "Chipotle Mayo or regular Mayo?" "Avocados or mushrooms?" After she left, I suddenly remembered that add-ons might cost extra so I needed to get her attention. From another table, I saw someone getting her attention. He raise his hand slightly, looked at her and she went over immediately. Then I raised my hand, looked at her and finally when she decided to come over, she said "You don't need to raise your hand, I'll know when to come over." Oh and let me remind you, we still haven't gotten our water after she left us 10 minutes ago. Anyway, my thoughts right after that was 'How do I get your attention without letting you know I need help?' Either way, I asked her if mushrooms and avocados cost extra, she replied a blatant "Yeah." So I continued with "Then can I not have-" And before I even managed to say the last few words she left and started poking her computer angrily. When she came back, she instantly spat in the rudest tone someone could use with a customer "You guys know that Chipotle Mayo also costs extra right? It's a dollar." I dislike mayo so I was about to kindly ask her if I could not have it. Once again, I was cut off by her "You know that's how we make money, right? We charge for the add-ons because $4.95 for a meal is really cheap and we make profit from the add-ons." I still didn't want mayo so I started to speak but before a word escaped my mouth, she left. My friends and I were tired and weary from the long day, the loud music was giving me a headache and I seriously didn't want to talk to her anymore, so we left the mayo on our meals and decided that $5.95 for a meal still wasn't bad. After we waited another 10 minutes, Bianca finally came with water that she slapped onto the table without a word. Another 10 minutes went by and the food arrives. The waiter said "These plates are hot as sin," and he drops the plates on the table, "you guys can figure your own life out." We let it go and started to eat. At first the food seemed decent, I had the "Works Burger" and it was standard, nothing amazing, but I cut it in half as it was quite large. I scarfed down half since I was starving by the time we got our water. With the 2nd half, I slowed down, looked at the burger and noticed something, the patty looked surprisingly bread-like. I poked it with my finger and it bounced back like a sponge. At that moment I realized that they mixed stuff into the meat. We finished the meal quickly, and asked for a split bill, wanting to leave as soon as possible. She brought us one bill and I noticed that she charged us 18% for service (we're a party of 4 by the way). I should've argued, but I didn't have the energy to. We started counting coins since we each owed $7.32. She came over stating they only take dimes and nickels up to a dollar, jabbing her pen into the table to prove her point. Once we got all the money counted, she came over to recount making sure we didn't leave her short. She was painstakingly slow, did her math wrong and yelled at us saying "You guys know the bill is $29.38 right?" Half a second later, she realized "Oh, it's a $10 bill." Overall, this was the worst experience I'd ever had and trust me, none of my friends and I will be going back.

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Incendio103 Columbia St, Vancouver
What a Disappointment!
By Flowering Lotus of Commercial broadway (6 Reviews)
Submitted Friday, August 12, 2016 - 8:51pm [Dine in]

I had gone to Incendio for dinner last summer, and it was terrific - the service was very attentive and friendly, the food was delicious and the decor was warm and elegant. With fond memories, I was looking forward to returning with my husband.

Finally, we made it there. We had a reservation, and were seated promptly. It took a very long time after that for anyone to check on us and to take our order. The cooks and the servers all seemed more concerned with whatever was happening on their cell phones. There was one server who seemed to be on task all evening, but she wasn't serving our section. On multiple occasions throughout the evening, this server had to nudge our server into making her way over to our table because we clearly needed attention.

Aside from the incredibly slow service, here's what went wrong:

1. We ordered the calamari appetizer. The crust on the squid was rock hard and had too much paprika. We didn't really enjoy it and didn't finish it.

2. DH ordered his steak medium well - we clarified with the server that he wanted well, not rare, and we all had a little laugh about it. I'm SURE she told the kitchen the correct information, but when DH discovered that his steak was rare and we reported the issue, she immediately blamed the kitchen. As a customer, it doesn't matter to me whose fault it is. Just apologize, fix it and move on!

3. While they were remaking my husband's entire dinner plate (which was nice and appreciated), my food was getting cold so DH insisted I should just eat. My meal was finished and cleared away before my husband's meal came the second time. This time, his steak was very well done. It was also very bland, so DH was really disappointed to wait all that time for food he did not enjoy.

4. My gnocchi quattro formaggio sauce tasted nice but the gnocchi was very doughy and amateurly made.

5. The server comped the dessert and teas but didn't take it off the bill correctly. Another wait to get that resolved.

All in all, the meal service took over 2 hours, and we ate fast when the food arrived. Good thing we weren't going to a show or anything afterwards.

The ambiance is still great - it's a beautiful building and the decor is nice. Service needs to pick up speed and professionalism, and the food should be of higher quality for the price.

DH and I will not be returning for a long while.

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Paulies Kitchen1132 Mainland Street, Vancouver
This Place is LOUSY!
By Scotty1 of Vancouver (downtown) (1 Review)
Submitted Monday, July 18, 2016 - 9:37pm [Dine in]

Food is poor, service is bad. Complained to manager that I will put a bad review and he said it's your prerogative. He did not care that I stated the noodles were uncooked, the garlic bread was $5 (the waiter did not mention that and should have) The food prices are outrageous. People should refuse to take this mediocre poorly run restaurants and stop going! The standards are below par, Tim Horton's has better service.

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Chau Veggie Express5052 Victoria Drive, Vancouver
Manager at Chau Veggie Express Maria Huynh doesn't care about customers
By dininginvancouver2015 of Vancouver, BC (1 Review)
Submitted Friday, July 15, 2016 - 12:32pm [Take-out]

I am disappointed to have to update my review, but the Manager of Chau Veggie Express Maria Huynh leaves me no choice.

They are incredibly busy, so they don't care if you have an unpleasant experience (or multiples of them).

I have been a dedicated and loyal patron for the last 8 months (embarrassingly eating here about twice a week). I contacted the manager "Maria Huynh" with my issues with NO RESPONSE AT ALL.

Eventually your declining service will catch up with you. You are enjoying the glory of your busy days but I am very disappointed on how my complaints were dealt with (as in...NOT AT ALL) and left a sour taste in my mouth.

I will miss your food.

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Buckstop833 Denman Street, Vancouver
BBQ Pitmaster this place is NOT!
By 99north of Squamish (32 Reviews)
Submitted Sunday, July 10, 2016 - 10:24am [Dine in]

Having been in the BBQ hobby for the past 4 years now we decided hey why not were right in the area so we stopped in on a Saturday afternoon, 6 people including us were in the restaurant. We seated ourselves and the waitress came over and gave us the menus and asked if we wanted drinks,,we said no just water would be fine. After 15 minutes she came back to get our order,,,said Oh I totally forgot about your water,,,which tuned into another 10 min before it was there, Okay,,,6 people and she couldn't get water to the table>>??
We ordered a smoked brisket and a pulled pork sandwich to share, and after 25 minutes it arrived, pulled pork order spot on,,,brisket order not so much. Just brisket on a board, no bun, i asked if this was the sandwich,,,she said oh miscommunication with the chef??
Long story short,,,they just stuffed the brisket in a bun and said here you go!

Now to the best part,,,Pulled pork,,now I have smoked dozens of these babies and know what pulled pork should taste like, and not a gloppy wet mess on a soaked thru bun.
The brisket had NO smoke on it whatsoever,,,it was like it was steamed or something but if it was smoked,,someone forgot to add the wood!
Now I know how hard it must be to have a BBQ joint in a small venue,,,electric smokers because of space and requirements etc etc,,but I've eaten some pretty good Q all over and even made some outstanding Q of my own
but Buckstop I am afraid to say, unless it was an off day for them, is not the best BBQ in Vancouver.
sorry to say,,,we will not return
Pitmasters they are not!

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Faubourg2156 West 41st, Vancouver
My Review of Faubourg Paris
By Gumboo of Vancouver (2 Reviews)
Submitted Saturday, July 9, 2016 - 5:57pm [Dine in]

I put a lot of thought to see if I should share this review or not, then I came to the conclusion that I must. To be clear, I should explain few things briefly first and then I move to the issues. The beginning is about the good past days; and I write it in detail because first, I must be fair and second, I want you to know that I KNOW THIS PLACE VERY WELL, and third, I used to care so much for Faubourg (OLD FAUBOURG WAS HOMEY FOR ME, MY FAMILY, AND FRIENDS).

Anyway, I was a fan, and a very loyal customer. And I liked this place not only for myself and family, but also friends. Every time, I wanted to do a favor for friends or to treat them, Faubourg or Faubourg gift card was the first and sometimes my only choice. I was a regular since 2014 when Faubourg was opened in Park Royal West Vancouver. And I was so happy that finally we, the West Vancouverites, have such an excellent coffee shop/ bakery in our neighborhood. I used to visit Faubourg almost every day, sometimes twice a day. Everything was excellent as I said before, customer service A+; friendly atmosphere A+ ; very nice and welcoming owner who really cared about what he is offering, how he is running his business, and how he is treating his customers ( a lovely man indeed: for sure 3 pluses A+++). The list goes on: Very clean store with beautiful décor , “TO DIE FOR” croissants, especially pistachio and almond or those cute macarons. Sandwiches tasted great, fresh and fulfilling, pastries elegant design and delicious, almond slices were rich and flavorful; perfect match for a pot of high quality tea or tea latte in late afternoon (VERY SATISFYING).

But now, the place is so disappointing that I don’t like to go back there. And it is disappointing not because every single awesome product changed to something bad, not at all (and it is not fair to say so). But now, I witness huge issues with quality service and some major products; so that me and other regulars do not like the place anymore. This place is not the Faubourg we knew.

First issue, croissants are not fresh anymore (especially the early morning ones). They bring croissants from far location (Rivershore) or sometimes I noticed they are old, dark, with lots of powder (to cover the dark spots). Then, I found out they are leftovers from the day before. Surprisingly, croissants are sold for the same price as fresh out of oven ones. It seems somehow, the management does not care about park royal customers anymore as this is not a problem with other 2 stores.

Second, it seems you can’t trust management with your orders. Me and collogues had a breakfast party while ago and I told them I will bring fresh croissants from Faubourg: From “Artisan of croissants” (MY EXACT WORDS). Since I knew the park Royal store do not have fresh croissants before noon, I put the order into Kerrisdale location for 50 croissants (30 pistachio and 20 almonds), I called management in advance to make sure I will receive fresh out of oven product and she promised to deliver best quality. Friday early morning, I went to pick up my order, things were ready in 2 big boxes (top pistachio, bottom almond). I checked the top ones; excellent fresh looking and assumes it’s the case with the other box as well. So happy and tipped the baker for 30 dollars and left to my company. And then bam, what a big disappointment? The Almond croissants were so old, dark and non- fresh to the point that my co- workers notice the difference in terms of freshness (between pistachio and almond I mean). But what could I do at that moment? Later on, I texted the picture of those obviously dark old almond croissants to the manager of Kerrisdale location. Her response: they look good to me, no they are fresh,…..
Instead of following on what happened and what was wrong, instead of appreciating the loyal customer (and she knows me very well), she reacted with very rude and disrespectful manner and also denied the fact that almonds are not as fresh as pistachios. To be clear, if she did not deny or reacted rudely; or if she just follow up on my concerns, I wouldn’t be as hurt and disappointed.

Third, the quality of product and service is very poor at Park Royal.; and I came to the conclusion that management really does not care for West Vancouver customers anymore. You should know what you receive depends on the location you are visiting (they have 3 stores) and who is on shift. You go to Hornby or Kerrisdale, things are usually consistent and good in general; and if you visit Park Royal store, you could be served with tasteless cold Latte. About Sandwiches, they are definitely very good and tasty in Kerrisdale or Hornby, but not in Park Royal (they taste and look different).

I mentioned the issues I am concerned with. To be fair and honest, I still think the rest of their product is still excellent. But what I am looking for is their old pattern: Consistent quality product and service. Yes bad things or poor quality of product or service may happen. It is natural, part of doing business, and part of receiving service on our side as customers as well. I never looked for absolute and 100 percent perfection all the time. This is not practical and I truly believe as a loyal/ practical customer, I also have a duty of ignoring minor issues or the so called “it happens sometime”. But when these problems become the norm, and when I witness different service and product in different locations, that’s a warning sign to me. In short, I find Faubourg management inconsistent, non- proffessional, and unreliable. What a disappointment!!.

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Faubourg769 Hornby St, Vancouver
My Review of Faubourg Paris
By Gumboo of Vancouver (2 Reviews)
Submitted Saturday, July 9, 2016 - 5:56pm [Dine in]

I put a lot of thought to see if I should share this review or not, then I came to the conclusion that I must. To be clear, I should explain few things briefly first and then I move to the issues. The beginning is about the good past days; and I write it in detail because first, I must be fair and second, I want you to know that I KNOW THIS PLACE VERY WELL, and third, I used to care so much for Faubourg (OLD FAUBOURG WAS HOMEY FOR ME, MY FAMILY, AND FRIENDS).

Anyway, I was a fan, and a very loyal customer. And I liked this place not only for myself and family, but also friends. Every time, I wanted to do a favor for friends or to treat them, Faubourg or Faubourg gift card was the first and sometimes my only choice. I was a regular since 2014 when Faubourg was opened in Park Royal West Vancouver. And I was so happy that finally we, the West Vancouverites, have such an excellent coffee shop/ bakery in our neighborhood. I used to visit Faubourg almost every day, sometimes twice a day. Everything was excellent as I said before, customer service A+; friendly atmosphere A+ ; very nice and welcoming owner who really cared about what he is offering, how he is running his business, and how he is treating his customers ( a lovely man indeed: for sure 3 pluses A+++). The list goes on: Very clean store with beautiful décor , “TO DIE FOR” croissants, especially pistachio and almond or those cute macarons. Sandwiches tasted great, fresh and fulfilling, pastries elegant design and delicious, almond slices were rich and flavorful; perfect match for a pot of high quality tea or tea latte in late afternoon (VERY SATISFYING).

But now, the place is so disappointing that I don’t like to go back there. And it is disappointing not because every single awesome product changed to something bad, not at all (and it is not fair to say so). But now, I witness huge issues with quality service and some major products; so that me and other regulars do not like the place anymore. This place is not the Faubourg we knew.

First issue, croissants are not fresh anymore (especially the early morning ones). They bring croissants from far location (Rivershore) or sometimes I noticed they are old, dark, with lots of powder (to cover the dark spots). Then, I found out they are leftovers from the day before. Surprisingly, croissants are sold for the same price as fresh out of oven ones. It seems somehow, the management does not care about park royal customers anymore as this is not a problem with other 2 stores.

Second, it seems you can’t trust management with your orders. Me and collogues had a breakfast party while ago and I told them I will bring fresh croissants from Faubourg: From “Artisan of croissants” (MY EXACT WORDS). Since I knew the park Royal store do not have fresh croissants before noon, I put the order into Kerrisdale location for 50 croissants (30 pistachio and 20 almonds), I called management in advance to make sure I will receive fresh out of oven product and she promised to deliver best quality. Friday early morning, I went to pick up my order, things were ready in 2 big boxes (top pistachio, bottom almond). I checked the top ones; excellent fresh looking and assumes it’s the case with the other box as well. So happy and tipped the baker for 30 dollars and left to my company. And then bam, what a big disappointment? The Almond croissants were so old, dark and non- fresh to the point that my co- workers notice the difference in terms of freshness (between pistachio and almond I mean). But what could I do at that moment? Later on, I texted the picture of those obviously dark old almond croissants to the manager of Kerrisdale location. Her response: they look good to me, no they are fresh,…..
Instead of following on what happened and what was wrong, instead of appreciating the loyal customer (and she knows me very well), she reacted with very rude and disrespectful manner and also denied the fact that almonds are not as fresh as pistachios. To be clear, if she did not deny or reacted rudely; or if she just follow up on my concerns, I wouldn’t be as hurt and disappointed.

Third, the quality of product and service is very poor at Park Royal.; and I came to the conclusion that management really does not care for West Vancouver customers anymore. You should know what you receive depends on the location you are visiting (they have 3 stores) and who is on shift. You go to Hornby or Kerrisdale, things are usually consistent and good in general; and if you visit Park Royal store, you could be served with tasteless cold Latte. About Sandwiches, they are definitely very good and tasty in Kerrisdale or Hornby, but not in Park Royal (they taste and look different).

I mentioned the issues I am concerned with. To be fair and honest, I still think the rest of their product is still excellent. But what I am looking for is their old pattern: Consistent quality product and service. Yes bad things or poor quality of product or service may happen. It is natural, part of doing business, and part of receiving service on our side as customers as well. I never looked for absolute and 100 percent perfection all the time. This is not practical and I truly believe as a loyal/ practical customer, I also have a duty of ignoring minor issues or the so called “it happens sometime”. But when these problems become the norm, and when I witness different service and product in different locations, that’s a warning sign to me. In short, I find Faubourg management inconsistent, non- proffessional, and unreliable. What a disappointment!!.

  • Food
  • Service
  • Value
  • Ambiance
Vegan Pizza House2119 Kingsway, Vancouver
You Don't Have to Be Vegan to Enjoy Their Pizza
By leonard h of Vancouver (39 Reviews)
Submitted Tuesday, July 5, 2016 - 11:58pm [Take-out]

Their pizza looks better in real life than it does as advertised on their website. It's a beautiful thing, made with care and skill, and loaded with toppings. The sauce is excellent. The crust is perfect. It is very tasty. And for only $20.00 we had a meal big enough for three people. I'd call that a good deal in Vancouver.

Still, I was going to give Vegan Pizza House 4 stars rather than 5 because vegan cheese is not as good as real cheese, and vegan meat can't compare in flavour to real meat...but then I realised that despite these things, their pizza is still fantastic, and that impressed me all the more.

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Koyuki Sapporo Ramen795 Jervis Street Vancouver C, Vancouver
Why bother when there are so many choices
By clumsywaiter of Metro Vancouver (22 Reviews)
Submitted Sunday, July 3, 2016 - 10:07pm [Dine in]

Came here on a Thursday night shortly after their grand opening. Was a disaster from the beginning. The waiter was running back and forth as the were short staffed (more on that in a moment)

We ordered two bowls of ramen and Gyoza.
Gyoza was too soft and edges tasted hard - first strike
Ramen came out a whopping 40 minutes later and this is not just our table, everyone's dinner was late - strike two.

Final strike - the broth was cold! They have to re-heat it in the microwave and the food didn't even look like it did in the menu.

The waiter did explain they were short staffed that night, as two waiters called in sick. He had to come out of the kitchen to help...they did apologize and comp'd our meals...but we won't be back. Simply too many good ramen restaurants in the area.

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Bau Down115 West 2nd Avenue, Vancouver
Food was great, service was terrible
By thecritic of Vancouver (375 Reviews)
Submitted Friday, July 1, 2016 - 10:11am [Dine in]

As the review title says, the food was really good here but our server struggled with the service. We ordered a variety of dishes that we all shared including the bang bang prawns, fly rice, huli chicken and beef rib. All were very tasty and enjoyable.

The service on the other hand was brutal. Drink orders took 15 minutes or longer each round. Our bill took at least 20 minutes to get and then it had to be reprinted a couple of times because it was wrong.

Overall I would return because the food was great but I hope I don't have the same server.

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Old Xian's Food3510 Kingsway, Vancouver
do not eat here
By clumsywaiter of Metro Vancouver (22 Reviews)
Submitted Monday, June 20, 2016 - 8:35am [Dine in]

came here for a quick meal on a rainy saturday. there was a cockroach crawling up the wall - do not eat here under any circumstances! sadly the service is attentive but i cannot eat in a restaurant that has cockroaches crawling up walls - will report to the VCH as well

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Marcello Pizzeria1404 Commercial, Vancouver
Poor service, poor food. Rude people.
By darnitall of New Weset (1 Review)
Submitted Sunday, June 19, 2016 - 11:09am [Dine in]

I will never go back to this restaurant. The waitress treated us like we were an inconvenience, got our order wrong and more or less ignored us. When the food came out, one main came 15 minutes prior to the other and the pizza we ordered was incorrect. When confronting the waitress with our predicament, she seem totally ambivalent about our experience. And at the end she was shocked that I provided no TIP ("to insure prompt service").

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Milestone's Grill and Bar1109 Hamilton Street, Vancouver
5 screwups in a single sitting
By cmonkiew of Yaletown (2 Reviews)
Submitted Thursday, June 16, 2016 - 1:57pm [Dine in]

* wife ordered burger on lettuce (gluten intolerant) came out on a bun
* replacement burger was raw (mine was slightly pink which is ok) - food safety issue
* ordered beer, they were changing the keg. Ok. No prob. Beer came out 25-30 mins later
* kid got a kids meal with ice cream sandwich which came out completely melted - food safety issue
* they comped us the burger (good), but discounted it $14 instead of the $16.50 it actually cost

I asked to speak to manager, and to her credit she comped the meal, but it was still a terrible experience. 1's across the board.

  • Food
  • Service
  • Value
  • Ambiance