If I could give 0, it would have been 0. They recently moved into the location of Shandong Family Restaurant - I want my Shandong back!
Basically if you don't speak Mandarin, don't expect any service. We were discriminated against and treated with disrespect - the owner (lady) and 1 of the 2 other servers were incredibly rude. The owner did not speak a lick of English and the 2 other servers spoke just enough to get by.
I called in to make a reservation - I told the gentleman on the phone: number in our party and 6pm, he said OK and hung up. No name or phone number taken.
We arrived and luckily there was a table for us. We took some time to look at the menu. Everything is priced slightly higher than we expected. We asked 1 of the servers for recommendations. He had to go to the boss lady to ask about each question we had and basically couldn't recommend anything (because of language barrier and miscommunication). We ordered lamb soup noodles (9.99), pork & chive dumplings (12 for 9.99), and beef & lamb crepe (9.99) - the server said this would not be enough for 3 adults. We were also told beef & lamb crepe is size of a small plate. We changed this dish to beef pancake (5.99).
Beef pancake arrived about 15 minutes later. It was quite small, and we noticed dishes at other tables had small portions as well for their price point, except a big claypot (apparently their specialty) and a crab dish.
We asked each one of them for hot water over a 5 minute period. First guy forgot. Second guy decided to set a table before serving his guests - us and another table waiting for tea, served tea to the other table, and still forgot our water. Finally, the owner lady looked at us when we asked, waved her arm at us as if to say "wait", then tended to guests coming in the front door. When we were obviously unhappy, she spoke in Mandarin to one of the servers to ask us if there was a problem. I responded yes, that she was being rude. He said "How come?" I explained and his response was "Do you know how busy we are? Do you think it's easy?" I said, "No, it's not easy, but you need to address your customers a little better." There are 3 servers in a restaurant of about 15 tables of varying sizes (2-10 ppl). Are you serious????? You should not be working in the restaurant industry. Shandong had 2 ppl working the restaurant COMPLETELY full with lineups at the door and were fabulous!!! There are PLENTY of restaurants out there short-staffed and those servers don't complain about working their asses off.
You are in VANCOUVER, CANADA. If you don't want business from non-Mandarin-speaking people, pls just put a sign at the front door. Nobody deserves to walk in as a customer and be treated like that.
We paid for the beef pancake and left. You can be sure we WON'T be back.
I can't believe how expensive this place is. We paid $12 for a PLATTER of vegetables which consisted of 2 small pieces of sweet potato, 2 half stalk of asparagus, 2 small chunks of squash, 2 small chunks of zucchini ... definitely not enough for one person but they call it a PLATTER!!
$50 for the sliced meat ... again, not much.
We had to flag someone down for the menu, flag someone down to order, flag someone down to order more meat, horrible service.
I don't understand why anyone would go there. Never ever again!!!
We were previous fans of Incendio, but I think we will not be coming here again, EVER. When we went there last week, my husband ordered a pizza - which was mediocre & comparable to supermarket pizza, but just with more salt. I ordered a mushroom risotto which came out looking like light brown, overcooked gruel that was stodgy, bland looked like it was microwaved and essentially inedible beyond a few bites (incidentally the waitress never asked how our meal was despite my entire plate being left over). Fair enough, it's a pizza place, and risottos don't have to be a specialty -- but they shouldn't be charging $20 for it. The pizza bread appetizers they provided also tasted like raw dough. All in all, awful crappy food, ok-ish service. Would not recommend anyone to this place!!!!
Since our server said the dishes at this restaurant was meant to be shared, I and my wife decided to order a few different dishes and share them. The first one was their farm egg, and it was great. The yoke was just about fully cooked but not quite (which is ideal but is very difficult to time for the chef), but how they managed to time the egg white perfectly half-cooked is beyond me. That was fantastic. I wish I could do that. There was risotto and other adornments that came with the egg. Not only was it beautifully presented, but it tasted great. For $4, it was well worth the money. Next came the bison carpaccio, and again, both presentation and flavor were fantastic. The flavors here (and this applies to all the dishes we had) are creative but at the same time do not seem "contrived" (i.e., seem natural). The pappardelle was al dente as it should be, the quail ragu was very soft but not mushy, and tasty. Then came the striploin steak (we would have gone for the ribeye but it would take too long -- 45 minutes). If you thought a steak was a steak, and a properly-cooked steak would be the same anywhere, you ought to try this. There was a gravy that came with it, and the flavor was not what I expected but was delicious nonetheless. The good thing about the gravy is that the steak would never dry out, and the portion was very generous. After that, we had no more room for dessert, so we did not order any.
The only downside (to us) is that the place was very noisy that evening. Even without the background music, the noise level was high, and it was hard to carry out a conversation. This is why I gave only 3 stars to the ambiance. I would highly recommend this restaurant to people who don't mind the high noise level.
I came here a couple of times when it first opened back in 2013 and wasn't impressed, so I hadn't been in until now 2015, what a difference. Maybe when I first came it was a new restaurant and it could be they just needed to iron out kinks, or it could be new management. In any event it's so much better now. I've been back twice in one week. Each time I've attended the place is relatively full. Nice fresh sushi, great portions. I quite like the select three choices for $13 which includes miso soup. It's a tiny sushi shop. prefer this over the sushi restaurant on Main and 14/15th which is a rip off. While I had dinner, they had about five take out/pick up orders, too.
This wasn't my first dining experience here but will certainly be my last for a long while. The difference in the quality of the meal surprised me. I was so disappointed that I felt bad for raving about the restaurant and dragging my party here.
The only foods that stood out were the calamari appetiser and lasagna. The other dishes ordered braised beef ravioli with sage butter - lacked flavour and was not filling in the slightest. At $20 a bit more food was expected. Each dish we had, missed the mark - either due to the small quantity and/or flavour. Which was a shame.
Unlike previous reviews, service today was good. Granted we were waited on by 3 different servers, none of them were too intrusive. Our main dishes were served at different times - I understand the kitchen may have been busy but common sense people, bring everything out or nothing.
Perhaps when the memory fades will I try again, highly unlikely but you never know.
I have been here twice, and once at their Richmond sister restaurant. I must admit that, each time, I only had their $15 set lunch menu, but you really need not consider anything else, because for $15, they give you so much food that you cannot possibly finish it all, and every single dish is very delicious. What else need I say?
Firstly, the only negative thing about this place is trying to eat there. Reservations have to be made
weeks in advance due to its popularity.
The evening buffet is now $35.00/person, still reasonable if you think about the variety of
appetizers and desserts buffet that's part of your dinner. This last Friday they served as appetizers
squid, prawns, steamed clams and mussels in wine sauce, seared albacore tuna, and so on.
Desserts included eclairs, tarts, cakes, macaroons, ...
The main dish included seared duck breast, salmon fillet and steak.
Since it is a teaching school, it is always interesting to try the various dishes prepared by the students
and we have never had the same meal twice. Definitely a must try if you have an adventurous palate.
First of all, I couldn't fault the service. The staff were really friendly and genuinely wanted you to enjoy your experience. We also enjoyed the snacks whilst we waited for our table. We didn't actually have to wait as long as expected but it was a Tuesday evening. Sadly, we were disappointed with the food. It wasn't bad, it just wasn't amazing - especially for the price. We both had the lamb Popsicles and although well cooked, I just found the sauce far too rich and sickly after a while. By the end of it we both said we would have preferred some popadoms and a madras from our local takeaway!
It's a small bistro, fun ambience and first class service. They have few choices, which apparently change daily, but they sounded so good, we wanted to try them all. Settled for prawn cakes, beautifully sered and simple, seared scallops, duck confit- all well presented and as good as they get. Delicious accompaniment of scalloped potatoes. Small but well chosen and excellent value wine list, and they have a couple of chalkboard specials- we had a lovely Rhone that would have been great at twice the price. This must be the best restaurant on the Drive.
I heard about the Aussie Pie Guy truck and gave it a try when the truck was in my area. I was planning to order the veggie pie but changed my mind at the last minute and ordered the salmon pie. $8 for all pies. Wow! Incredible pie with all kinds of veggies in there, light flaky pastry, taste sensation for sure! Loved it. Was it $8 good? Subjective, but I'd definitely get another one.
Skip the sweetie pie. Advertised as a custard and apple pie, they had mini pies available for $4 so I bought one. Not good. No custard. Rest of it was just so so. Rip off at $4 for what you get, and definitely not as advertised. Go anywhere else and buy an apple fritter donut, it'll be better value and better taste.
Main course wonderful, dessert huge let down.
Good take out lunch. This place is consistently a fairly good place to eat. I ordered barbequed chicken and noodles .Was looking for fish on the lunch menu but they had none. On previous occasions, I had come in for dinner. My picks are the kaldereta, bulalo , chicken ihaw and the jackfruit ice cream.
The only downside is parking. If the street parking is not available, you need to find parking in the residential areas around Victoria.
ordered beef curry on rice; what I got was a few shredded pieces of beef on rice; felt like I paid for sauce on rice; sent it back; got a few more pieces of shredded beef; NOT one large piece of beef; never again will I order or come here; the Singaporean Malaysian restaurant at oak 25 in strip mall is same price and I was full and they give chunks of beef. disappointing even sent it back the dish and got two shredded pieces of beef pathetic I even told host I'm paying ten bucks for sauce on rice not beef on rice
Somehow, I had not been to this restaurant for a number of years, despite having very good experience previously. Recently, a friend invited me to dine here again, so I was very much looking forward to it. Despite the high expectations, this restaurant gave me a wonderful experience in every way. Every dish, from appetizers to main courses and desserts for all the dinner participants were outstanding. Service was attentive and just right. The decor seemed much the same as I remembered it but did not look old at all and provided a nice ambiance for the dinner. It was a most enjoyable meal for all, and I will definitely return before long.
the steak sandwich was not good. very tough and dry cut of meat.it was on top of something which looked like a hotdog bun. maybe try one of the appetizers instead. the server was nice though. only went here once so maybe the next time will be better? The atmosphere was ok.
I have been seriously watching my food/beverage intake the past couple of months so thought I would treat myself to a couple of beer and something to eat at Steamworks last night. I got immediate service by the friendly bartender and after a little lingering over a beer or two I decided I would order something.
I remember an absolutely incredible lamb burger I had at another location awhile back. Fresh, juicy, an incredible garlic/feta sauce so as I looked over the menu at Steamworks the lamb burger jumped out at me.
Surely Steamworks could come up with something just as memorable. Not a chance.
The burger arrived after about twenty minutes or so. The first thing I noticed was the oversized pretzel bun.
It was huge. The meat inside, not so much. The lamb patty was neither plump nor juicy. If McDonalds made a lamb burger it would taste sort of like Steamworks. The patty was very dry with little taste. What a disappointment. There was no love in the making of this burger. I guarantee it was a frozen patty at one time.
Three beer and the lamb burger, $50.00 including tip.
I had bought a groupon so thought i would try this place. I must say that the donair were really good. I had the chicken one. The person serving me did not speak english well but he understood what i wanted. It tasted really good. It was not a bad deal. They also had many specials and this would include fries and pop. Not bad for lunch. I will go back and try them again
The Peking Duck was recommended and sure enough, it did not dissappoint. How can anyone fault a well done peking duck? The wrappers had the right thickness, although they are a little small for my liking, while the duck was cut too thick, as though they counted how many people were in the party and just cut enough for one chunk of duck meat for one wrapper each. The dining experience felt somewhat budgeted and skimpy from that moment on. The rest of the food was ok, not memorable at all. I have tasted crabs done better in most other Chinese restaurants.The presentation of the steamed fish was awful, It was a mess put together to resemble a fish. So all in all, the service was allright but the kitchen has to step up on their side of the business.
The XLB was being hand made when we dined there. We were seated right away but the place is full. It is always full whenever I drive by. The consistency, texture and meat filling of the XLB was very good. The rest of the other food we ordered, hmmm, not that great, just ordinary mediocre. But overall, it was not bad at all.
Don’t go there, is a dangerous place, especially if you are young women.
On Saturday March 7, 2015evening, my daughter went out with one of her friends to have dinner at that place. The owner or employee by name John- was rude, verbally aggressive towards her, took her pursue and throw it on the ground.
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