My buddy and I ordered the the rice+wings combo and the Roti respectively.
My buddy's Rice had this toxic taste and my Roti tasted sour. I went to the owner (a Hong Kong man with glasses) and informed him politely that the food wasn't to our likely and that we would like a refund. He rolled his eyes at me and pushed one of his employees at me. The employee was flustered and tried to open the cash register to give me my refund when the owner scolded her in Cantonese and said that they don't give refunds, only exchange.
By this point, I lost my patience and responded in their language that I didn't want an exchange, since I've lost my appetite. The Owner gave this huge sigh and said that I already ate some of the food, so he can't refund the full price to me. WHAT THE HELL?!?! I honestly wanted to punch him right there and then.
I then bluffed that I would inform the hospital that they were serving rotten food in an health care environment and he did a complete 180 attitude turn and gave me my money and apologized.
Still, to any of you who go to the Toronto Western Hospital, avoid this place all you can. The pizza place next to the Wing Machine is also owned by the same owner, so I'd avoid that place too.
It's people like him that give a bad name to Chinese men. I feel sorry for the employee working for him though, he didn't look like he respects his employees at all.