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Villa Madina

222 Yonge Street, #F9
Toronto, ON M5B2H1

Reviews

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Extremely bad customer service and food!!
By Mila M of Toronto ON (1 Review)
Submitted Sunday, October 8, 2017 - 12:07pm [Dine in]

Extremely bad customer service and food!!

Short review: Two important elements of a restaurant is the quality of its food and its customer service and Eaton Centre Villa Madina SUCKS AT BOTH!!!! I would not even give this place a one star but that option isn’t available.

I apologize in advance for the long review but I want to write it down to give the owner of the restaurant and the people an idea about how horrible the customer service of this branch is (Eaton Centre one).

Quality of food:
Got 2 chicken Shawarma sandwiches and a coke for $21 (which is expensive compared to the other shawarma places around Eaton centre) and I was expecting that the food be at least as good or better than the other shawarma places I tried. But, quite the opposite happened. We got raw pieces of chicken in our sandwiches which made me nauseous. And on top of that, the sandwich was served cold. I took the sandwiches back to them and told them about the raw chicken pieces. They got pissed off but did make two new sandwiches for me. I thanked them and went back to eat. But it was no better than before! This time, what they did was that they put very little chicken pieces in the sandwiches. It was more veggie sandwich and less chicken shawarma sandwich, where as I paid them for the later. I didn’t return it back to them as I didn’t have much time but I went to discuss the issue with the manager so that he makes sure that it will not happen to any customer in the future.

Customer Service:
Went to the manger to give him feedback about the horrible experience I had with food. The manager was a short middle aged guy, partially bald and with beard. I went to talk to him in a calm manner but since he was there when I return the sandwiches with raw chicken pieces, he was pissed off already and he was in a defensive mode as he didn’t let me speak. He was extremely rude and when I told him that “I want to give you a feedback so that you could...” he cut me off and said very rudely that “hello, hello, I don’t want your feedback! Who is asking for it??” I was like seriously, despite all that disappointment with food, I am here speaking to you in calm and polite manner so that you know what you did wrong so you don’t repeat it and you are talking to me with such aggressive tone and rude behaviour!! I left that place as I didn’t want to engage in a conversation with such a rude person.
It was a very disappointing and horrible experience. I will never go back to it and I would NEVER recommend this place to ANYONE!!!

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