HAIR in RICE DISH
Being going to this place a few times - Was recently at the restaurant just about an hr. remaining before they were going to close.
Ordered the food with the family and then one of my family members noticed HAIR in the rice dish we ordered. They showed it to me to confirm that it was truly what they were seeing and I could see it too. This was just nasty and my family member decided to leave with couple of others because they found it really disgusting. I called the server and showed it to her who was standing just close by and she took it and showed it to the owners of the restaurant and all I got from them was - "Don't worry, we won't charge you for that dish". There was no apology either, I would have expected them to wave off the bill altogether, but didn't seem they cared much. Plus by the looks of it how they dealt with the matter, it seems that they know it’s an issue, because the server went back in to let the cooks know as well in their native language (Chinese).
I saw later that the kitchen was closed and the cooks were taking out the garbage through the restaurant, I know they were cooks because the place is small and you can see through the kitchen when the door is opening/closing. They were not wearing any hair nets and its possible they took it off, but all they had was a baseball cap on.
I was upset, but didn't say anything and decided to wrap up my dinner and pay and leave.
For sure I won't be coming back to this restaurant.
I don't think keeping up with hygiene is a big factor for this restaurant. Proper food handling training is essential for repeat customers.
There are other HAKKA places in and around that you can try your luck with.
AVOID THIS PLACE.